QANTAS - Working on the A380
Join Date: Feb 2004
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Crew drinking while paxing isn't a problem... it's their behaviour that is.
Running to the galley every five minutes to have a chat which delays the service.
Discussing in a loud voice how they can get more time off... or how they hate their job and/or colleagues... or other ways in which they can screw the company, and not just for money.
Serving Cabin Crew devoting more time to paxing crew than paying pax.
One time I travelled, at full fare and at my own expense, QF SYDLAX P class (not my choice - my NZ flight was u/s thus I was transferred) the behaviour of the the three paxing crew was out of line. No they didn't dance naked in the isles or get drunk but I'm sure that everyone in the forward cabin certainly knew that they were not happy with their employer, QANTAS.
This does not happen on just QF but a good many airlines.
I will await the incomming.
Age and cunning will overcome youth and enthusiasm
Running to the galley every five minutes to have a chat which delays the service.
Discussing in a loud voice how they can get more time off... or how they hate their job and/or colleagues... or other ways in which they can screw the company, and not just for money.
Serving Cabin Crew devoting more time to paxing crew than paying pax.
One time I travelled, at full fare and at my own expense, QF SYDLAX P class (not my choice - my NZ flight was u/s thus I was transferred) the behaviour of the the three paxing crew was out of line. No they didn't dance naked in the isles or get drunk but I'm sure that everyone in the forward cabin certainly knew that they were not happy with their employer, QANTAS.
This does not happen on just QF but a good many airlines.
I will await the incomming.
Age and cunning will overcome youth and enthusiasm
Join Date: Jan 2003
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My news years resolution was to take no ****e from anyone.
So far so good I treat all crew with the respect they deserve. If they want to wear jeans in J calss I could give a rats. These petty PJ bull crap discussions do my head in.
If I am paid $ex dollars per year to give some sorry d@ck a napkin I will do it. If I have to attend some a** licking session at the centre of excellence (eg tax write off) I will do it.
My point, I will take no crap from crew, pilots or pax's call it a bad attitude if you like but I go to work everyday with a smaile on my face and give the service I am paid to give if anyone EVER said to me not to have a drink while paxing or wear PJ, or have a smoke, or buy duty free or walk all in a line I would soon tell them wear they can stick there BPR.
I would luv to come across some of the 380 CSM's you refer to with my NEW and IMPROVED attitude I would have no hesitation in putting them in their place where they belong.
Rant Over!!
So far so good I treat all crew with the respect they deserve. If they want to wear jeans in J calss I could give a rats. These petty PJ bull crap discussions do my head in.
If I am paid $ex dollars per year to give some sorry d@ck a napkin I will do it. If I have to attend some a** licking session at the centre of excellence (eg tax write off) I will do it.
My point, I will take no crap from crew, pilots or pax's call it a bad attitude if you like but I go to work everyday with a smaile on my face and give the service I am paid to give if anyone EVER said to me not to have a drink while paxing or wear PJ, or have a smoke, or buy duty free or walk all in a line I would soon tell them wear they can stick there BPR.
I would luv to come across some of the 380 CSM's you refer to with my NEW and IMPROVED attitude I would have no hesitation in putting them in their place where they belong.
Rant Over!!
Join Date: Oct 2003
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It's not just the A380.
How about the crew member waiting in the lobby listening to their ipod before pickup that was asked by the CSM to remove the headphones as it was not part of the uniform!
How about the crew member waiting in the lobby listening to their ipod before pickup that was asked by the CSM to remove the headphones as it was not part of the uniform!
a few years back, on the travellator in SIN having just arrived, with a truly loveable BNE s/h CSM.
In the other direction, slouching on the travellator rail, ipod plugged in and audible from 3m away, chewing gum, jacket unbuttoned, hair a mess, was a crew member who was to take our aircraft, her CSM about 10secs behind her who could care less when the issue was mentioned.
Will never forget it.
That said, have flown SQ many times, and find (really!) that the only passengers that rave about them are usually perverts or bogans.
Don't lose sight of the reason passengers love Qantas - rarely will you find crew more down to earth and genuine - you know if they having a bad day or a good day, but generally they are good humoured, direct, relaxed, open books. Sure that means every now and then theres a whinge or a moan, or a bottle of bubbly snuck over to a pax in a Duty Free bag as a modest way of saying 'congrats', 'good luck', 'thanks for the chat' or even 'room 4123'... QF has never been robotic, it hopefully never will be.
One day I hope your managers will realise that their best asset is you, and the fact you are human, and even with a good humoured grumble are able to engage your customer to a much greater degree than any SQ fembot.
In the other direction, slouching on the travellator rail, ipod plugged in and audible from 3m away, chewing gum, jacket unbuttoned, hair a mess, was a crew member who was to take our aircraft, her CSM about 10secs behind her who could care less when the issue was mentioned.
Will never forget it.
That said, have flown SQ many times, and find (really!) that the only passengers that rave about them are usually perverts or bogans.
Don't lose sight of the reason passengers love Qantas - rarely will you find crew more down to earth and genuine - you know if they having a bad day or a good day, but generally they are good humoured, direct, relaxed, open books. Sure that means every now and then theres a whinge or a moan, or a bottle of bubbly snuck over to a pax in a Duty Free bag as a modest way of saying 'congrats', 'good luck', 'thanks for the chat' or even 'room 4123'... QF has never been robotic, it hopefully never will be.
One day I hope your managers will realise that their best asset is you, and the fact you are human, and even with a good humoured grumble are able to engage your customer to a much greater degree than any SQ fembot.
Join Date: Jan 2003
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You know what that crew member with the ipod and unbuttoned jacket prob had an excel pin you know why because they dont give a rats about what other crew think just commercial pax who appreciate the attention or lack there of because I and every other crew member is in this job to keep commercial pax's happy as larry.
That doesnt mean I wouldnt give the highest quality of service to paxing crew because I would but if my crew duck off for a quick fag or coffee before getting on board so be it. This rule with an iron fist attitude is long gone LG and AW need to realise its not about them, KPI'S and crew its about Pax's and frankly if they get off happy and choose to fly with QF again my crew could walk through sin smoking fags, swigging on a bottle of gin and have their shirts off for all care.
My priority is the commercial pax that pay thousands of dollars to fly with us every day get off the aircrarft happy and as AW would know my crew always receive positive feedback because apron or no apron pax dont give a ****e.
My goal and what I reinforce to my crew is that the commercial pax gets off and wants to fly with QF again. I could care less if that effects the bonus payment of LG or AW and this crap about the 380 is laughable.
Every pax I have had on a flight from SIN has nothing but praise for the airacrft and crew therefore the QAL and QCCA crew crew are clearly doing their job. It just seems like there are a few A** licking on board managers who choose to throw their significant weight around.
If I had the opportunity I would be on the A380 tomorrow, bidding, money and lifestyle mean f**k all to me I would just like the opprotunity. Sadly that is not available to people like me because long haul crew who have no intention of ever flying on this aircraft will ensure short haul (DOMESTIC) crew will never get that opportunity. Good on the QCCA crew they are good crew and from all accounts the elite crew of the long haul crew. That is the reality.
I never thought in a million years that I would have that attitude but QCCA
A380 ****e all over QAL crew and thats a sad fact. Take or leave it they way you want but recently I have experienced both and QCCA leave QAL for dead in terms of attitude and service.
That doesnt mean I wouldnt give the highest quality of service to paxing crew because I would but if my crew duck off for a quick fag or coffee before getting on board so be it. This rule with an iron fist attitude is long gone LG and AW need to realise its not about them, KPI'S and crew its about Pax's and frankly if they get off happy and choose to fly with QF again my crew could walk through sin smoking fags, swigging on a bottle of gin and have their shirts off for all care.
My priority is the commercial pax that pay thousands of dollars to fly with us every day get off the aircrarft happy and as AW would know my crew always receive positive feedback because apron or no apron pax dont give a ****e.
My goal and what I reinforce to my crew is that the commercial pax gets off and wants to fly with QF again. I could care less if that effects the bonus payment of LG or AW and this crap about the 380 is laughable.
Every pax I have had on a flight from SIN has nothing but praise for the airacrft and crew therefore the QAL and QCCA crew crew are clearly doing their job. It just seems like there are a few A** licking on board managers who choose to throw their significant weight around.
If I had the opportunity I would be on the A380 tomorrow, bidding, money and lifestyle mean f**k all to me I would just like the opprotunity. Sadly that is not available to people like me because long haul crew who have no intention of ever flying on this aircraft will ensure short haul (DOMESTIC) crew will never get that opportunity. Good on the QCCA crew they are good crew and from all accounts the elite crew of the long haul crew. That is the reality.
I never thought in a million years that I would have that attitude but QCCA
A380 ****e all over QAL crew and thats a sad fact. Take or leave it they way you want but recently I have experienced both and QCCA leave QAL for dead in terms of attitude and service.
Join Date: Oct 2006
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Whoa there GalleyHag.
Put down the bottle of Gin ......have a good lie down...........wake up ......go for a swim in the ocean.......take a deep breath ........then re read your last post.
Sure, no problem with expressing your opinion. However, I lost count of the number of times you have contradicted yourself.
Happy Easter
Put down the bottle of Gin ......have a good lie down...........wake up ......go for a swim in the ocean.......take a deep breath ........then re read your last post.
Sure, no problem with expressing your opinion. However, I lost count of the number of times you have contradicted yourself.
Happy Easter
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If I had the opportunity I would be on the A380 tomorrow, bidding, money and lifestyle mean f**k all to me I would just like the opprotunity. Sadly that is not available to people like me because long haul crew who have no intention of ever flying on this aircraft will ensure short haul (DOMESTIC) crew will never get that opportunity. Good on the QCCA crew they are good crew and from all accounts the elite crew of the long haul crew. That is the reality.
I never thought in a million years that I would have that attitude but QCCA
A380 ****e all over QAL crew and thats a sad fact. Take or leave it they way you want but recently I have experienced both and QCCA leave QAL for dead in terms of attitude and service.
I never thought in a million years that I would have that attitude but QCCA
A380 ****e all over QAL crew and thats a sad fact. Take or leave it they way you want but recently I have experienced both and QCCA leave QAL for dead in terms of attitude and service.
How would that be, paxing on an A380 or on holidays?
So few sectors to base such a harsh judgment on.
A bit different to working regularly with QCCA crew I think, A380 or not.
As far as you not having the opportunity to fly A380.
Hey, don't forget you are DOMESTIC crew.
What part of flying to LAX is domestic?
If you like international so much, don't take it out on us that you didn't put your name on the transfer list long ago, and now you find yourself stuck in domestic where you only get a sniff of international flying now and again.
Join Date: May 2005
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geez Galley hag..............whats happened to you
I actually agree with Twiggs ( for once) well written
Galley Hag what have the domestics being doing to your head! you poor thing as your posts were always "well rounded"
I actually agree with Twiggs ( for once) well written
Galley Hag what have the domestics being doing to your head! you poor thing as your posts were always "well rounded"
Join Date: Sep 2005
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is it true that the third destination for the A380 is jo'burg? if so then the junior QAL will not be doing them for long, QCCA back to collecting rand. as to QAL refusing to transfer over to the A380 in any reasonable numbers, this will not put any pressure on the bosses. they can use london base crew, AKL, BKK. not that i care one way or the other. the A380 is just another aircraft full of warm and smelly bodies
Join Date: Nov 2004
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i wonder how crew would feel about perhaps staying on a game park instead of the city in Africa. that is one of things being done by some middle eastern carriers to make the destinations more popular.
feed back from some Etihad crew is that it made JNb one of the most popular destinations...just a thought
and JNB is not A380 ready and there are no plans for it to fly there at the moment. For god's sake the place is barely 747 ready
feed back from some Etihad crew is that it made JNb one of the most popular destinations...just a thought
and JNB is not A380 ready and there are no plans for it to fly there at the moment. For god's sake the place is barely 747 ready
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i wonder how crew would feel about perhaps staying on a game park instead of the city in Africa. that is one of things being done by some middle eastern carriers to make the destinations more popular.
feed back from some Etihad crew is that it made JNb one of the most popular destinations...just a thought
feed back from some Etihad crew is that it made JNb one of the most popular destinations...just a thought
Seriously though, the location of accomodation is one of the problems in JNB, and moving anywhere that removes us from the danger plus puts us somewhere that is near to some form of recreation would be a good thing.
Join Date: May 2005
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just read the latest newsletter from the FAAA...... its hard to fathom that they have to write such a letter, I find it difficult to believe that crew are whining about being forced on to LSL and annual leave
At least we have a job!
And if those people that are on LSL,they are being paid for goodness sake,
I wish the FAAA would simply hang up on those whiners, honestly what planet are they on!
At least we have a job!
And if those people that are on LSL,they are being paid for goodness sake,
I wish the FAAA would simply hang up on those whiners, honestly what planet are they on!
Join Date: Mar 2009
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Yes.
Despite the fact that our colleagues travel the world and have the opportunity to see, read [
] and hear first hand how this economic crisis is unfolding many still appear to be completely oblivious to what's happening around them.
Blind, self absorbed ignorance.
Does my farrrrrrking head in.
Despite the fact that our colleagues travel the world and have the opportunity to see, read [
] and hear first hand how this economic crisis is unfolding many still appear to be completely oblivious to what's happening around them.Blind, self absorbed ignorance.
Does my farrrrrrking head in.
Join Date: May 2005
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yes ditch handle you are quite correct.... its astounding that these people exist.
I have come across a few of them and I certainly don't hold back when they start to whine about being forced onto LSL
Its tough out there and they are complaining about being paid to go on holiday and on top of that QF will even give them a free LSL airline ticket anywhere in the world..........
Some of them say they are broke....well tough luck they should have been wiser with their money.......
I have come across a few of them and I certainly don't hold back when they start to whine about being forced onto LSL
Its tough out there and they are complaining about being paid to go on holiday and on top of that QF will even give them a free LSL airline ticket anywhere in the world..........
Some of them say they are broke....well tough luck they should have been wiser with their money.......
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hags
i have to agree with ozangel.....having flowen with the red rat for more than 3 decades some are not the best to look at but if they are in a good mood its great .....now let me get to galleyhags rant if she [i am thinking its a she and if not he should be]dont get me wrong i think the best of our alternate staff members service ...now back on track....of all the other airline's i have travelled on thru the years i always fell the best when back on a qf aircraft ...not only because of the safety but because of the crew bantor .....you cannot get that on SQ or MAS even if they have the most lovely girls[and boys..so i am not marked one sided].....suck it in and get on with your jobs ,if you are serving pax's well do it if you are flying them do it and if we are fixing em lets do it and bring back the QF we all loved
PAx view
Well, if anyone is interested in what pax think....here are my impressions after two flights on the QF 380 in J class and about six on SQ's.
The flat seat is an improvement but for me only marginal. I have no trouble sleeping on the inclined version. The much greater pitch is great but still not sufficient to avoid the step-over problem completely. SQ's solution is superior in this respect. But some people don't like having to flip the seat on SQ to access the bed and some don't like sleeping diagonally across the space. I am happy with both and enjoy the additional privacy.
The IFE is substantially better than the notorious Rockwell-Collins (better screen, sharper image, more selections) but ominously, the whole aircraft had to be re-booted on my last flight and then individual screens were re-set for the rest of the flight.
The crew are certainly different from other longhaul QF staff I encounter (roughly every month for the last 15 years). On average they are more enthusiastic, smile more often and generally engage with pax more than the veterans. (Please note I am not complaining about the latter; on the whole I am a satisfied customer and acknowledge that performance varies. Not so much on SQ though.) I don't know whether it's the aircraft or the organisation but service takes ages on the 380. On both occasions it has taken almost an hour from departure for me to get a drink (not wonderful when departure was delayed for two hours after boarding on the last flight). I sit towards the back of the J class compartment but still....
The worst feature of the J class experience on the 380 is the fact that the four toilets are clustered around the galley. This reduces the effective ratio of toilets to pax because some are just not accessible at times. While anything is going on in the galley, the left and right toilets are isolated from each other. At some times, the forward toilets are not accessible except to the first few rows so most of the pax are restricted to one or another of the rear toilets. Four toilets for 72 pax might sound similar to the proportions for the 747 but believe me that is not how it feels.
And then there is the interminable delay in getting off in Sydney. Sigh.
It pains me to say it but I think SQ have done it better.
The flat seat is an improvement but for me only marginal. I have no trouble sleeping on the inclined version. The much greater pitch is great but still not sufficient to avoid the step-over problem completely. SQ's solution is superior in this respect. But some people don't like having to flip the seat on SQ to access the bed and some don't like sleeping diagonally across the space. I am happy with both and enjoy the additional privacy.
The IFE is substantially better than the notorious Rockwell-Collins (better screen, sharper image, more selections) but ominously, the whole aircraft had to be re-booted on my last flight and then individual screens were re-set for the rest of the flight.
The crew are certainly different from other longhaul QF staff I encounter (roughly every month for the last 15 years). On average they are more enthusiastic, smile more often and generally engage with pax more than the veterans. (Please note I am not complaining about the latter; on the whole I am a satisfied customer and acknowledge that performance varies. Not so much on SQ though.) I don't know whether it's the aircraft or the organisation but service takes ages on the 380. On both occasions it has taken almost an hour from departure for me to get a drink (not wonderful when departure was delayed for two hours after boarding on the last flight). I sit towards the back of the J class compartment but still....
The worst feature of the J class experience on the 380 is the fact that the four toilets are clustered around the galley. This reduces the effective ratio of toilets to pax because some are just not accessible at times. While anything is going on in the galley, the left and right toilets are isolated from each other. At some times, the forward toilets are not accessible except to the first few rows so most of the pax are restricted to one or another of the rear toilets. Four toilets for 72 pax might sound similar to the proportions for the 747 but believe me that is not how it feels.
And then there is the interminable delay in getting off in Sydney. Sigh.
It pains me to say it but I think SQ have done it better.
Join Date: Nov 2004
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i have to say i agree,
as with all things that Qantas do, cabin layout in JC is a disaster. Toilets and galleys in completely the wrong place.
but then what do i know ... i am only a flight attendant
as with all things that Qantas do, cabin layout in JC is a disaster. Toilets and galleys in completely the wrong place.
but then what do i know ... i am only a flight attendant
Join Date: Oct 2003
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Another feature of the A380 IFE is the ability to watch the airshow and the view from the tail mounted camera during taxi, takeoff and landing, except if you are sitting in J/C because your monitor has to be stowed for taxi, take off and landing. Doh!
Join Date: Nov 2004
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actually twiggs my understanding is that JC and WC are the two classes where it cannot be viewed
it can be viewed in PC and YC and nowhere else
seems a bit silly coz it would be great to watch the landing and take off
it can be viewed in PC and YC and nowhere else
seems a bit silly coz it would be great to watch the landing and take off
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More Redundancies Qf Crew??
Rumour has it that Qantas will make a big announcement tomorrow regarding further reductions in flying, and 'parking' of aircraft. This will have another huge impact on QF cabin crew 'surpluses' for both shorthaul and longhaul. Worrying times ahead for crew!!!