Qantas Fails In Perth
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Qantas Fails In Perth
If you happened to have the misfortune of attempting to Travel domestically with Qantas from Perth from the 27/12/2007 you will no doubt be angry and disillusioned.
At one stage qantas had four A/C US at both the domesitc and international terminal.
Two "classics"went US due to maintenance difficulties or lack of necessary parts.
The terminal itself was understaffed,food outlets inadequate and to cap it all off the Aircon failed on one of the hottest days in Perth so far this summer.
At one stage things got a little out of hand and QF Staff found it necessary to call in the Feds.
Tech Crew "ran out of hours' on more than three occasions
Over 2000 travellers were delayed by more than 26 hours thus destroying an enormous number of travel plans.
The Classics are falling apart,the terminal reached capacity about 5 years ago and staffing levels need to be increased by at least 50%.
Joe Public gets it in the neck because Dixon,Gregg,Borghetti et al have lost touch with the day to day operation of the business
A very amateurish display by an airline that aspires to be the best in the world
At one stage qantas had four A/C US at both the domesitc and international terminal.
Two "classics"went US due to maintenance difficulties or lack of necessary parts.
The terminal itself was understaffed,food outlets inadequate and to cap it all off the Aircon failed on one of the hottest days in Perth so far this summer.
At one stage things got a little out of hand and QF Staff found it necessary to call in the Feds.
Tech Crew "ran out of hours' on more than three occasions
Over 2000 travellers were delayed by more than 26 hours thus destroying an enormous number of travel plans.
The Classics are falling apart,the terminal reached capacity about 5 years ago and staffing levels need to be increased by at least 50%.
Joe Public gets it in the neck because Dixon,Gregg,Borghetti et al have lost touch with the day to day operation of the business
A very amateurish display by an airline that aspires to be the best in the world
This can't be true ! Full service airlines never have this sort of thing happen, only occurs with low cost carriers. Are QF "operational issues" getting the same level of press coverage as the cancelled Tiger Airways flights did ? 
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Captain.Que
It might be seen as stating the bleeding obvious but when you say
what then is your suggested solution, perhaps despatch the unserviceable aircraft anyway just so you can get to where ever !!!!!
My experience leads me to believe that unserviceable aircraft happen to every airline/aircraft operator the world over. You could make a financial killing if you have the answer to this ever recurring occurence.
, might I suggest you advise CASA of this. 131757 will get you through.
, and your solution is !!! I would really like to hear your solution.
you're not particularly clear with this observation, do you mean cleanliness or range or price or quantity, what do you mean. Perhaps this should be brought to the attention of the Perth Airport management as they are their tenants.
Provide viable solutions so that our industry can overcome these perceived shortcomings, whinging is not providing a solution (except in your hankerchief)
tipsy
It might be seen as stating the bleeding obvious but when you say
At one stage qantas had four A/C US at both the domesitc and international terminal
My experience leads me to believe that unserviceable aircraft happen to every airline/aircraft operator the world over. You could make a financial killing if you have the answer to this ever recurring occurence.
The Classics are falling apart
Tech Crew "ran out of hours' on more than three occasions
food outlets inadequate
Provide viable solutions so that our industry can overcome these perceived shortcomings, whinging is not providing a solution (except in your hankerchief)
tipsy
Metro
Scrotum face is trying make Qantas a full service airline with LCC staffing levels - he hasn't yet figured out that it's not working and pax are getting very p1ssed off.
The classics could do the job well if the airline purchased enough spares and employed enough engineers.
Full service airlines never have this sort of thing happen, only occurs with low cost carriers.
The classics could do the job well if the airline purchased enough spares and employed enough engineers.
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Yes yes, all very upsetting....
But have you seen the share price?
$5.47
It's Magnificent!
So Remember, "if we didn't have shareholders, we would be all out of a job"
end quote.
But have you seen the share price?
$5.47
It's Magnificent!
So Remember, "if we didn't have shareholders, we would be all out of a job"
end quote.
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Facts..Not Solutions
Tipsy2 you were somewhat selective and aggressive with your response.
Vouchers were issued for food to be provided by Airport outlets.At 0200 the food outlets were closed.Even when open these concessions only offer poor quality coffee and muffins.Hardly adequate sustenance for ravenous passengers.Perhaps Qantas Catering could have been called upon to fill the breach.The solutions you seek should be provided by Qantas Management.Isnt that why they are paid their enormous salaries.? Or are they just expensive adornments?
BTW...I was reporting the circumstances not whinging.Do try to see the difference.
Vouchers were issued for food to be provided by Airport outlets.At 0200 the food outlets were closed.Even when open these concessions only offer poor quality coffee and muffins.Hardly adequate sustenance for ravenous passengers.Perhaps Qantas Catering could have been called upon to fill the breach.The solutions you seek should be provided by Qantas Management.Isnt that why they are paid their enormous salaries.? Or are they just expensive adornments?
BTW...I was reporting the circumstances not whinging.Do try to see the difference.
yes i heard there were several more aircraft than available bays, and several aircraft ready to depart on time but no staff to load them due to problems elsewhere...true that the terminal has reached it's used by date, by the time they finish the renovations it will just be a band-aid solution. i agree with the staffing too, qf has a long way to go in the service department...
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Well what can I say, apart from I love the fact I chose corporate over the airline route. No problems with bays or parking, full FBO services everywhere we go.
the only downside is trying to figure out what to do for the next 3 weeks till my next flight. the beach sounds good.
and I know everyone will say that at least airlines give you a roster, well we get them too, unfortunately they are only 1 month in advance and we do have flights come up with only a days notice from time to time
Whenever we go to perth we get looked after really well, no parking issues, good food, and limos are waiting for our pax as we pull in, Unfortunately we have to slum it in Taxis or FBO vehicals to get to our accomodation.
the one thing I do find funny is the fact that people are complaining about aircraft being delayed due to unservicabilities, can the guys that are complaining please post which company they work for as I do think that QF are in the right delaying a flight to fix it rather than pushing on. and dont want to fly with you guys who obviously carry unservicabilities, to be good company pilots.
Its a fact of life that planes will break, and murphy always breaks them at the most inconvinient time. Thats Life.
I am sure people will have a shot at me but honestly I dont care. I only looked here because a mate was telling me about how stupid this post was.
Have fun
the only downside is trying to figure out what to do for the next 3 weeks till my next flight. the beach sounds good.
and I know everyone will say that at least airlines give you a roster, well we get them too, unfortunately they are only 1 month in advance and we do have flights come up with only a days notice from time to time
Whenever we go to perth we get looked after really well, no parking issues, good food, and limos are waiting for our pax as we pull in, Unfortunately we have to slum it in Taxis or FBO vehicals to get to our accomodation.
the one thing I do find funny is the fact that people are complaining about aircraft being delayed due to unservicabilities, can the guys that are complaining please post which company they work for as I do think that QF are in the right delaying a flight to fix it rather than pushing on. and dont want to fly with you guys who obviously carry unservicabilities, to be good company pilots.
Its a fact of life that planes will break, and murphy always breaks them at the most inconvinient time. Thats Life.
I am sure people will have a shot at me but honestly I dont care. I only looked here because a mate was telling me about how stupid this post was.
Have fun
Watching from above: I think Hypoxia has set in mate.
As a CX'er looking on from HK I think that what happened to QF on this day was a shambles brought on by cost cutting management types only concerned with their bonus.
About time those old Classics were turned out to pasture.
As a CX'er looking on from HK I think that what happened to QF on this day was a shambles brought on by cost cutting management types only concerned with their bonus.
About time those old Classics were turned out to pasture.
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Tripsy 2....
1 AOG ....Sh!t happens even to the best of airlines.
2 AOG's at once.....That's bad luck.
3 AOG's at once.....It's starting to get quite coincidental. Swiss cheese theory of relativity course 101 looks like it's been working a treat.
4 AOG's at once....This is cost cutting by QF management to perfection. Just hope the media don't get hold of this.Someone get the big M and the big C a noball peace prize for services (lack of) to airlines.
My experience leads me to believe that unserviceable aircraft happen to every airline/aircraft operator the world over. You could make a financial killing if you have the answer to this ever recurring occurence.
2 AOG's at once.....That's bad luck.
3 AOG's at once.....It's starting to get quite coincidental. Swiss cheese theory of relativity course 101 looks like it's been working a treat.
4 AOG's at once....This is cost cutting by QF management to perfection. Just hope the media don't get hold of this.Someone get the big M and the big C a noball peace prize for services (lack of) to airlines.
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Perth needs an upgrade ~ Yes
Classics need to be looked at ; see
~ Heavy Maintenance Syd closure and spare parts
~ Retire these old girls and lease other types till the A380 et al turn up
QF is lucky there isn't a full service domestic carrier to compete with. WA is cashed up and doesn't need more LCCs they need a little full service competition and the you'll see, big flash terminals and new flash aircraft on the routes. Its like a expecting large spending in a electoral safe seat. Prob not a priority but it obviously should
Classics need to be looked at ; see
~ Heavy Maintenance Syd closure and spare parts
~ Retire these old girls and lease other types till the A380 et al turn up
QF is lucky there isn't a full service domestic carrier to compete with. WA is cashed up and doesn't need more LCCs they need a little full service competition and the you'll see, big flash terminals and new flash aircraft on the routes. Its like a expecting large spending in a electoral safe seat. Prob not a priority but it obviously should
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No food for thought
For the sake of perspective here is the view from Punter-land:
Some non-aviation-type friends of mine complained to me recently about their experience with QF on a flight Sydney-Perth (c. Dec 22-23 I think). Apparently 3 hours late (which I was told is the norm) and then shortly after dep the CAPT announced that all of the food on board had spoilt so no food for 4+ hours (Yikes). My friends became suss that the food hadn't spoilt but had been overlooked (i.e. forgotten) as there weren't even crackers and biscuits to be had (they couldn't have spoiled at the same time too in their handy little plastic wrappers).
Drinks were to be served but then the Flight Attendant told my friends that there was only one trolley of drinks and that it'd be spread evenly. My friends and their 11 month old
got nothing more than tap water
.
Even I don't take off without softies and bikkies for the pax in my bug smashers.
OK I'm dying to hear the other side of the story... C'mon,
FRQ CB
Some non-aviation-type friends of mine complained to me recently about their experience with QF on a flight Sydney-Perth (c. Dec 22-23 I think). Apparently 3 hours late (which I was told is the norm) and then shortly after dep the CAPT announced that all of the food on board had spoilt so no food for 4+ hours (Yikes). My friends became suss that the food hadn't spoilt but had been overlooked (i.e. forgotten) as there weren't even crackers and biscuits to be had (they couldn't have spoiled at the same time too in their handy little plastic wrappers).
Drinks were to be served but then the Flight Attendant told my friends that there was only one trolley of drinks and that it'd be spread evenly. My friends and their 11 month old
got nothing more than tap water.Even I don't take off without softies and bikkies for the pax in my bug smashers.
OK I'm dying to hear the other side of the story... C'mon,
FRQ CB