For the sake of perspective here is the view from Punter-land:
Some non-aviation-type friends of mine complained to me recently about their experience with QF on a flight Sydney-Perth (c. Dec 22-23 I think). Apparently 3 hours late (which I was told is the norm) and then shortly after dep the CAPT announced that all of the food on board had spoilt so no food for 4+ hours (Yikes). My friends became suss that the food hadn't spoilt but had been overlooked (i.e. forgotten) as there weren't even crackers and biscuits to be had (they couldn't have spoiled at the same time too in their handy little plastic wrappers).
Drinks were to be served but then the Flight Attendant told my friends that there was only one trolley of drinks and that it'd be spread evenly. My friends and their 11 month old
got nothing more than tap water
.
Even I don't take off without softies and bikkies for the pax in my bug smashers.
OK I'm dying to hear the other side of the story... C'mon,
FRQ CB