Qf Staff Morale
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Qf Staff Morale..Another Perspective
CONTRAILS
with Geoffrey Thomas
In the wake of theAirline Partners Australia(APA) buyout collapse,Qantas CEO Geoff Dixon delivered the investmentcommunity a 21 page Powerpoint presentation on the airline’s strategy going forward.Longer suffering Qantas
staff, whose morale is at an all time low, would have been disappointed to note that there was no mention of any new staff initiatives or incentives to lift the morale off the runway and up to 40,000ft where it should be.One Powerpoint slide said the staff had “performed superbly” and there were
“some concerns on job security and future”. Both are gross understatements.
The Qantas staff were more than superb and morale is rock bottom – although it understandably jumped after the failure of the takeover.Dixon conceded to investors that staff – along with most Australians – were very pleased the bid had failed.Staff morale is the cornerstone of any service industry and an airline is the most service-oriented industry ofall. Across the globe wherever you have inspirational leadership, the airline soars.Ralph Norris, now CEO of the Commonwealth Bank,and current CEO Rob Fyfe at Air New Zealand are excellent examples of howi nspirational leadership has turned an airline around.
Norris adopted a philosophy along the lines of“I don’t care so much about
shareholders. I care about my staff, who in turn look after my passengers and my passengers look after my shareholders.”Qantas management has brushed with wannabe shareholders and has come off second best. Reputations have been tarnished at best and some business scribes even argue that their name shave been sullied, which is a shame as the team is one ofthe industry’s best.
But it is now high time to get back to basics. Qantas and Jetstar carry passengers from all over Australia – not just Sydney – and every passenger remembers a bad experience which tends to be retold countless times at
dinner parties or over morning coffee. This writer has never heard a bad Emirates,Cathay or Singapore Airlines story.There is no reason whatsoever
that Qantas cannot be the world’s best full service airline and Jetstar the world’sbest low cost carrier. All the ingredients are there.Qantas staff want to
connect with senior management and they want to share their fears and frustrations– not at round table survey sessions where they are polite for fear of their jobs– but at the coalface with John Borghetti serving economy passengers, Geoff Dixon checking passengers in and Peter Gregg lumping
baggage.
It is time to take a leaf out of Air New Zealand management’s book and
engage the staff in a real and meaningful way that will galvanise the airline and its staff.
Dixon and his team are being told what they want to hear by middle management that appears not to be connected with staff in the
workplace.
On the ABC’s The World Today, Scott Connolly from the Transport Workers
Union said: “The road ahead for the board, for the management team is not going to be any easier unless they refocus on what’s important to Qantas workers, what’s important to the Qantas community and what’s important to all Australians for their national carrier.”
Peter Somerville of the Australian and International Pilots Association (AIPA)
added: “Qantas and its board have made one attempt to go ahead without the staff. Now it’s time for a new start and to do it with the staff.”
Somerville added in a sobering note that: “We’ve had years of Geoff Dixon talking crisis, talking problems,talking cost-cutting, talking sacrifice. We all understand that, but now after the APA bid and the amount of information
that’s come out, it’s time that part of the benefit was shared with the staff.”
Clearly, Qantas’s senior management needs to “walk the walk and talk the talk
with staff ”, not in a sanitised environment but on the job.Air New Zealand management works side-by-side with staff at least once a month and the results have been incredible, according to the airline’s employees.
Only by working shoulder to shoulder with frontline staff will senior management get a true understanding of the enormous pressures on, and the true value of, its staff and the effect on productivity will
be sky high! Geoff Dixon’s briefing to investors said the staff had “performed
superbly” during the APA takeover period, despite “some concerns
on job security and future”. Will management now work shoulder
to shoulder with its most important asset ?
Qantas – time to focus on the staff
Dixon feels that "morale"is a funny overused word
While ever he is around things wont change because he just doesnt get it
with Geoffrey Thomas
In the wake of theAirline Partners Australia(APA) buyout collapse,Qantas CEO Geoff Dixon delivered the investmentcommunity a 21 page Powerpoint presentation on the airline’s strategy going forward.Longer suffering Qantas
staff, whose morale is at an all time low, would have been disappointed to note that there was no mention of any new staff initiatives or incentives to lift the morale off the runway and up to 40,000ft where it should be.One Powerpoint slide said the staff had “performed superbly” and there were
“some concerns on job security and future”. Both are gross understatements.
The Qantas staff were more than superb and morale is rock bottom – although it understandably jumped after the failure of the takeover.Dixon conceded to investors that staff – along with most Australians – were very pleased the bid had failed.Staff morale is the cornerstone of any service industry and an airline is the most service-oriented industry ofall. Across the globe wherever you have inspirational leadership, the airline soars.Ralph Norris, now CEO of the Commonwealth Bank,and current CEO Rob Fyfe at Air New Zealand are excellent examples of howi nspirational leadership has turned an airline around.
Norris adopted a philosophy along the lines of“I don’t care so much about
shareholders. I care about my staff, who in turn look after my passengers and my passengers look after my shareholders.”Qantas management has brushed with wannabe shareholders and has come off second best. Reputations have been tarnished at best and some business scribes even argue that their name shave been sullied, which is a shame as the team is one ofthe industry’s best.
But it is now high time to get back to basics. Qantas and Jetstar carry passengers from all over Australia – not just Sydney – and every passenger remembers a bad experience which tends to be retold countless times at
dinner parties or over morning coffee. This writer has never heard a bad Emirates,Cathay or Singapore Airlines story.There is no reason whatsoever
that Qantas cannot be the world’s best full service airline and Jetstar the world’sbest low cost carrier. All the ingredients are there.Qantas staff want to
connect with senior management and they want to share their fears and frustrations– not at round table survey sessions where they are polite for fear of their jobs– but at the coalface with John Borghetti serving economy passengers, Geoff Dixon checking passengers in and Peter Gregg lumping
baggage.
It is time to take a leaf out of Air New Zealand management’s book and
engage the staff in a real and meaningful way that will galvanise the airline and its staff.
Dixon and his team are being told what they want to hear by middle management that appears not to be connected with staff in the
workplace.
On the ABC’s The World Today, Scott Connolly from the Transport Workers
Union said: “The road ahead for the board, for the management team is not going to be any easier unless they refocus on what’s important to Qantas workers, what’s important to the Qantas community and what’s important to all Australians for their national carrier.”
Peter Somerville of the Australian and International Pilots Association (AIPA)
added: “Qantas and its board have made one attempt to go ahead without the staff. Now it’s time for a new start and to do it with the staff.”
Somerville added in a sobering note that: “We’ve had years of Geoff Dixon talking crisis, talking problems,talking cost-cutting, talking sacrifice. We all understand that, but now after the APA bid and the amount of information
that’s come out, it’s time that part of the benefit was shared with the staff.”
Clearly, Qantas’s senior management needs to “walk the walk and talk the talk
with staff ”, not in a sanitised environment but on the job.Air New Zealand management works side-by-side with staff at least once a month and the results have been incredible, according to the airline’s employees.
Only by working shoulder to shoulder with frontline staff will senior management get a true understanding of the enormous pressures on, and the true value of, its staff and the effect on productivity will
be sky high! Geoff Dixon’s briefing to investors said the staff had “performed
superbly” during the APA takeover period, despite “some concerns
on job security and future”. Will management now work shoulder
to shoulder with its most important asset ?
Qantas – time to focus on the staff
Dixon feels that "morale"is a funny overused word
While ever he is around things wont change because he just doesnt get it
Last edited by DEFCON4; 18th Jul 2007 at 02:43.
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Enormous Available Potential
Before Dixon arrived QF employees were engaged.
If you saw a way of improving or fixing a procedure you were encouraged to do so.
Now we have a situation where, if you are not on the upper floors of QCA,you could not possibly have an idea that could be beneficial to the business.
Fear and intimidation are not and never have been successful managment tools.
There are a lot of failed companies which are testimony to this
Dixon is poorly educated.
He disguises this by being nothing more than a thug in a smart suit.
A thug is a thug is a thug.
Wake Up Geoff !!!
If you saw a way of improving or fixing a procedure you were encouraged to do so.
Now we have a situation where, if you are not on the upper floors of QCA,you could not possibly have an idea that could be beneficial to the business.
Fear and intimidation are not and never have been successful managment tools.
There are a lot of failed companies which are testimony to this
Dixon is poorly educated.
He disguises this by being nothing more than a thug in a smart suit.
A thug is a thug is a thug.
Wake Up Geoff !!!
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From the guru himself:
For this and other gems see the full interview here
FOG
I know some CEOs say look after your customers, look after your employees, and the returns for shareholders will follow. I do the exact opposite. We wouldn’t have staff or customers unless we had shareholders who were willing to invest in what is not the most attractive industry at present, and I am constantly stating that message to our staff.
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Actually I'd like to see all three of them, Geoff, Peter and John, cleaning out the toilets!!!
Fantastic idea to have these "managers" out of their ivory towers and seeing it all for real! Might make them realise what a mess is being created by them all...
Fantastic idea to have these "managers" out of their ivory towers and seeing it all for real! Might make them realise what a mess is being created by them all...
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Dixons Residence
Dixon lives in a vaccuum where all his minions tell him everthing is fantastic......which it ain't.
The best thing about Dixon is his age..he will retire soon...but not soon enough.
Thank God the basturd is not 45.
The best thing about Dixon is his age..he will retire soon...but not soon enough.
Thank God the basturd is not 45.
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Darth's ideas on how to run a business would appear to be better suited to one that made wheel nuts or some other inanimate object.
He really has no idea when it comes to dealing with PEOPLE.Perhaps he should be a sewerage worker as he would fit right in.
He really has no idea when it comes to dealing with PEOPLE.Perhaps he should be a sewerage worker as he would fit right in.
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Animalclub...Sorry,I wasn't having a go at Kenny,far from it.
I meant that Darth would fit in with the other objects that are found in a sewerage treatment plant .
I meant that Darth would fit in with the other objects that are found in a sewerage treatment plant .
Credit to Geoffrey of the Thomas variety, for highlighting what most in the organisation already know.
I'm the first to admit that I haven't agreed with some of GT's articles, however he was one of the first to make comments such as these in the early hours after the whole apa debacle fell over.
I thought his comments on sunrise the following morning hit the nail on the head and echoed many of the above sentiments. Shame David Koche(?) was blinded by his 'god is great' and 'how could this happen to australia's dream board' when he was talking to Geoffrey Thomas, to actually get a vibe on what his 'dream board' has really delivered and what is required to get Qantas back to where it should be.
Good one Geoffrey of the Thomas variety.
I'm the first to admit that I haven't agreed with some of GT's articles, however he was one of the first to make comments such as these in the early hours after the whole apa debacle fell over.
I thought his comments on sunrise the following morning hit the nail on the head and echoed many of the above sentiments. Shame David Koche(?) was blinded by his 'god is great' and 'how could this happen to australia's dream board' when he was talking to Geoffrey Thomas, to actually get a vibe on what his 'dream board' has really delivered and what is required to get Qantas back to where it should be.
Good one Geoffrey of the Thomas variety.
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Dixon and Shareholders
Dixons shareholder rhetoric is nonsense.
Shareholders have continually hammered the QF shareprice.
Dixon has continually talked down the share price with his Chicken Little cry of the "sky is falling".
Dixons agenda...destroy the Unions and the Qantas Culture.
What he fails to realize is that the "culture"is a huge positive for the business.
The goodwill,the pride and the work ethic that are all part of what Qantas is all about are continually bombarded.
The effect is devastating.
Every time an engineer highlights a failure in maintenance Dixon or Cox complain that it is a ploy to further engineering's bargaining position in upcoming EBA's
Pilots highlight a problem....the same response
Cabin Crew highlight a problem and they are "evil bun tossers".
What sort of moron declares war on the very people who want the business to succeed more than he does.
Dixon is the chief "visitor".
He has been here for a minute
He has filled his pockets.
Then the bastard leaves.
The rest of us are left to clean up his mess.
Morale is what made Qantas great.
A poorly educated self absorbed CEO like Dixon must make the competition so bloody ecstatic.
Dixon provides no competition at all.
He has no ideas of his own.He steals them from others.
Dixon is just not very bright...cunning... but as dumb as dog****e.
Shareholders have continually hammered the QF shareprice.
Dixon has continually talked down the share price with his Chicken Little cry of the "sky is falling".
Dixons agenda...destroy the Unions and the Qantas Culture.
What he fails to realize is that the "culture"is a huge positive for the business.
The goodwill,the pride and the work ethic that are all part of what Qantas is all about are continually bombarded.
The effect is devastating.
Every time an engineer highlights a failure in maintenance Dixon or Cox complain that it is a ploy to further engineering's bargaining position in upcoming EBA's
Pilots highlight a problem....the same response
Cabin Crew highlight a problem and they are "evil bun tossers".
What sort of moron declares war on the very people who want the business to succeed more than he does.
Dixon is the chief "visitor".
He has been here for a minute
He has filled his pockets.
Then the bastard leaves.
The rest of us are left to clean up his mess.
Morale is what made Qantas great.
A poorly educated self absorbed CEO like Dixon must make the competition so bloody ecstatic.
Dixon provides no competition at all.
He has no ideas of his own.He steals them from others.
Dixon is just not very bright...cunning... but as dumb as dog****e.
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Qantas CEO Geoff Dixon delivered the investment community a 21 page Powerpoint presentation on the airline’s strategy going forward.
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Access
Thats fantastic....if you have intranet access.....which the majority of staff don't.
Shareholders definitely DONT have access to the intranet.
So the point is moot.
Shareholders definitely DONT have access to the intranet.
So the point is moot.
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I will ask again "Why the hell isn't this, and all other major presentations by Jackson, Dixon, Gregg, Joyce et al, published on the Qantas web-site"
If you look at the link below you will see how diligent QF has been in keeping shareholders briefed. After all, why maintain an "Investors" section at all on the Corporate web-site? Also, it's one thing to hear something but quite another to be able to swat the written word.
http://www.qantas.com.au/info/about/...yPresentations
If you look at the link below you will see how diligent QF has been in keeping shareholders briefed. After all, why maintain an "Investors" section at all on the Corporate web-site? Also, it's one thing to hear something but quite another to be able to swat the written word.
http://www.qantas.com.au/info/about/...yPresentations
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Obscene Reluctance
During the APA bid it was next to impossible to obtain any information, including profit upgrades,from Dixon and Gregg.
It was only after a great deal of media pressure was brought to bear that the information was forthcoming.
The whole episode was a disgrace if not criminal in its process.
No wonder morale is non existent.....you cant trust your employer.
The board's complicity made it exponentially worse.
Epithets such as "the magic circle club"..."the illuminati".... spring to mind.
Gordon Gekko is a saint compared to these people.
Not one word from any regulatory body....what is going on in this country?
-Animal Farm-....elitist swine!!!
It was only after a great deal of media pressure was brought to bear that the information was forthcoming.
The whole episode was a disgrace if not criminal in its process.
No wonder morale is non existent.....you cant trust your employer.
The board's complicity made it exponentially worse.
Epithets such as "the magic circle club"..."the illuminati".... spring to mind.
Gordon Gekko is a saint compared to these people.
Not one word from any regulatory body....what is going on in this country?
-Animal Farm-....elitist swine!!!
The sins and/or failings of Dixon exist only in your imagination.
To judge whether he is doing a good job or not, you only need to look at the share price, but why not take note of the upward revised profit forecasts as well?
That share price, by the way, has recently been forecast to go as high as $7.
You must be thinking of somebody else.
To judge whether he is doing a good job or not, you only need to look at the share price, but why not take note of the upward revised profit forecasts as well?
That share price, by the way, has recently been forecast to go as high as $7.
You must be thinking of somebody else.
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Aircraft....
SO when did the share price head north?
Thats right when someone found out about a takeover bid.
Dixon had been at the helm for years and continually talked down the price and all of a sudden now that someone has shown interest in the company the share price skyrockets.
So it had nothing to do with him at all and what about the reluctance of the board to give an accurate profit forecast to shareholders?
Why did he continually and with almost monotonous regularity talk down the share price when it was so valuable.
Obviously it is because the takeover group would not have been interested in borrowing such huge amounts of money to buy it.
He is typical of most corporate people at present.
When everything is going well it is because of their skill and acumen but when it goes south it is someone else's fault namely the employee's or the stupid market that has mental problems if they can't understand things.
SO when did the share price head north?
Thats right when someone found out about a takeover bid.
Dixon had been at the helm for years and continually talked down the price and all of a sudden now that someone has shown interest in the company the share price skyrockets.
So it had nothing to do with him at all and what about the reluctance of the board to give an accurate profit forecast to shareholders?
Why did he continually and with almost monotonous regularity talk down the share price when it was so valuable.
Obviously it is because the takeover group would not have been interested in borrowing such huge amounts of money to buy it.
He is typical of most corporate people at present.
When everything is going well it is because of their skill and acumen but when it goes south it is someone else's fault namely the employee's or the stupid market that has mental problems if they can't understand things.
