Why are people so unkind to Jet*?
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Why are people so unkind to Jet*?
In Fairfax papers (The AGE, SMH) blogs section there's a bunch of whingeing Winnie's complaining they could get through to the website for their $1 around the world air fares.
I particularly enjoyed this comment:
Why are people so unkind?
VH-CU
I particularly enjoyed this comment:
I really like the Jetstar service, it suits me. But, then again, I enjoy using an electric cattle-prod on myself, poking my eyes out with a red-hot poker, and visiting the Nova cinema in Carlton.
Posted by: One-eyed Phil on July 11, 2007 3:39 PM
Posted by: One-eyed Phil on July 11, 2007 3:39 PM
VH-CU
Last edited by VH-Cheer Up; 12th Jul 2007 at 06:25. Reason: Spolling mustike
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Skystar320......."Wish these people (customers) would shut up bitching about Jet*, you get what you paid for if you don’t like it pi** off"...
With an attitude to customers like that it's no wonder people complain about J*.
With an attitude to customers like that it's no wonder people complain about J*.
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It is because the Australian Public is extremely unintelligent.
LCC's work in Europe because people are smart enough to now that they are paying for a bus service from A to B.
Australia had Full service airlines servicing the country from the beginnings of ANA/QF etc until the beginning of this millennium.
THE PUBLIC DO NOT UNDERSTAND THE CONCEPT OF LCC !! (and even some pilots)
Could be a good Idea for the Jet*
suits to maybe educate our uneducated antipodean convict friends 
LCC's work in Europe because people are smart enough to now that they are paying for a bus service from A to B.
Australia had Full service airlines servicing the country from the beginnings of ANA/QF etc until the beginning of this millennium.
THE PUBLIC DO NOT UNDERSTAND THE CONCEPT OF LCC !! (and even some pilots)
Could be a good Idea for the Jet*
suits to maybe educate our uneducated antipodean convict friends
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Skystar320.....Who is ultimate?
Jawz....So the European public is more intelligent than the Australian public?
Looking back at the last 90 or so years of European history I beg to differ.
Jawz....So the European public is more intelligent than the Australian public?
Looking back at the last 90 or so years of European history I beg to differ.
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That's the greatest thing about having the lowest price. You're the price leader until... someone else comes in with a lower price...
Great marketing, but clearly there is a market for cheap flights.
Hey, perhaps THAT's the real reason behind strengthening the flight deck doors - so the chavs who love their LCC travel can't get in.
Great marketing, but clearly there is a market for cheap flights.
Hey, perhaps THAT's the real reason behind strengthening the flight deck doors - so the chavs who love their LCC travel can't get in.
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waiting for the election...we'll have another "recession we had to have" and watch as we fill these A320's with more suits and the like!
Running a business is about opportunities-just as Jawz put it about educating the bus traveller into an air passenger.
People are realising how simple it is to save money whether it be an 1 or 3 hr trip. Remember QF charging $1200 return SYD-PER? or one way to SYD-BNE for $350.00... those days are over.
As you put it VH-smart marketing=making it cheap and simple is very appealing to the most naieve traveller....
Running a business is about opportunities-just as Jawz put it about educating the bus traveller into an air passenger.
People are realising how simple it is to save money whether it be an 1 or 3 hr trip. Remember QF charging $1200 return SYD-PER? or one way to SYD-BNE for $350.00... those days are over.
As you put it VH-smart marketing=making it cheap and simple is very appealing to the most naieve traveller....
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Yes, I hope I haven't been misunderstood. I don't have a problem wih LCCs, just because I don't want to travel on them doesn't mean I don't think they have a place in the market.
It's just that price as a sole differentiator is always a tenuous marketing platform. Hence the term "price spiral".
And yes, I remember the days of full pricing. I used to cross the Nullarbor every four weeks for five years at a four-figure ticket price. There was no other way. Until Compass 1, etc...
But LCC's also 'keep the bastards honest' - well, about pricing, at least. And their entry into the market ahs forced some economies into the supply chain, and created some new business opportunities along the way.
What seems funny to me though is that some punters front up for their super-deep discounted ticket trips and honestly expect the silver-platter service of the Clipper air travel days. They want to fly to the Gold Coast for the price of a couple of hours wages and expect the same service people used to work for six months to purchase.
These people urgently need to get a life.
"You pays yer money, and you takes yer choice". Live with it.
VH-CU
It's just that price as a sole differentiator is always a tenuous marketing platform. Hence the term "price spiral".
And yes, I remember the days of full pricing. I used to cross the Nullarbor every four weeks for five years at a four-figure ticket price. There was no other way. Until Compass 1, etc...
But LCC's also 'keep the bastards honest' - well, about pricing, at least. And their entry into the market ahs forced some economies into the supply chain, and created some new business opportunities along the way.
What seems funny to me though is that some punters front up for their super-deep discounted ticket trips and honestly expect the silver-platter service of the Clipper air travel days. They want to fly to the Gold Coast for the price of a couple of hours wages and expect the same service people used to work for six months to purchase.
These people urgently need to get a life.
"You pays yer money, and you takes yer choice". Live with it.
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With an attitude to customers like that it's no wonder people complain about J*.
Just wait till Tiger comes in and wait for all the abuse
Hey, it's a slow week.....
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He can't afford a new attitude because he's still paying off his endorsement. What's your excuse???
OH thats rich...(no pun intended)....so Scotty doo how much was this life threatening debt?
OH thats rich...(no pun intended)....so Scotty doo how much was this life threatening debt?
To say you make your choice is often not true and simplistic.
The travelling public did not have much choice when services to the Gold and Sunshine Coast, Hobart and Launceston were almost exclusively handed to Jetstar.
Many people still wanted the full service product but are forced on to the LCC if they wish to fly.
It's only natural then that they are not happy with an inferior product.
The travelling public did not have much choice when services to the Gold and Sunshine Coast, Hobart and Launceston were almost exclusively handed to Jetstar.
Many people still wanted the full service product but are forced on to the LCC if they wish to fly.
It's only natural then that they are not happy with an inferior product.
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Not to mention the business market who want and are willing to pay for something better than economy in those ports...
Hey but they are only customers in the world according to Darth
Hey but they are only customers in the world according to Darth
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Contention: If so many people want the full service why do the QF 738s into HBA and OOL struggle to get a decent load for most of the year? Discuss.
The reality for these ports is, yes some people do want the QF trimmings (a cookie and IFE with Deborah Hutton) however never enough to sustain the service. The likes of JQ, and lets not forget DJ who until recently also championed themselves on price (until undergoing their "new world" revolution), have grown the market into places like OOL bringing all the first timers and bus travellers into the air, whether we like it or not. Furthermore all the once-every-two-years families are now jetting off annually for their holiday, if not more often with the lower fares. It is these folk, a vastly larger population than the people demanding full-service into "leisure" ports, who drive the market for JQ to a lesser extent DJ.
If there was money to be made offering full service into these ports you would have expected Tiger to enter the Aussie market offering exactly that. Yet we see TT going straight for the punters pocket. Whether we like it or not the most lucrative airline market in Oz at present is the domain of LCCs.
And before people take to Jetstar with an axe for the umpteenth time about the Qantas/Jetstar changover in port XYZ remember the key reason why this even happened in the first place. QANTAS wanted to make MORE money. So take it back a notch on the smartarse jibes, refrain from taking out your frustrations on the hardworking staff at JQ. Many are proud of the product we offer (it may not suit you personally, but what JQ offers is great for many people) and although our airline is young many of us are not johnny-come-latelies to the industry. We come from QF Mainline, Gulf, Ansett, Rex, Emirates, United, Kendell, BA, Qantaslink/Impulse (from which we were born) the list goes on. So you may believe it or not, but many of us understand the service you once got into OOL, HBA, HTI, heck some of us used to be the ones offering it to you!
But the landscape has changed by no less than a bit of marketing. Qantas
saw an opportunity for an LCC and if it wasn't QF to do it someone else would be flying a fleet of 24 narrow bodies (with 9+ to come) chockers around the country. As employees we have adapted to evolve with the industry. There was/is no choice. Some consumers it seems are still struggling to do so.
To perhaps expand on Skystar320s original and brief comment. Yes, you do get what you pay for. And that shouldn't be a bad thing! Don't come on Jetstar, Virgin or Tiger expecting all the trimmings that were once par for the course and you won't be dissappointed. You will be taken from A to B, safely. We will give you a smile, and you can buy a cookie to kill the hunger pains. Its not that bad!
End of rant.
PS - Ooops and sorry for wedging myself so seriously in the middle of too funny posts
The reality for these ports is, yes some people do want the QF trimmings (a cookie and IFE with Deborah Hutton) however never enough to sustain the service. The likes of JQ, and lets not forget DJ who until recently also championed themselves on price (until undergoing their "new world" revolution), have grown the market into places like OOL bringing all the first timers and bus travellers into the air, whether we like it or not. Furthermore all the once-every-two-years families are now jetting off annually for their holiday, if not more often with the lower fares. It is these folk, a vastly larger population than the people demanding full-service into "leisure" ports, who drive the market for JQ to a lesser extent DJ.
If there was money to be made offering full service into these ports you would have expected Tiger to enter the Aussie market offering exactly that. Yet we see TT going straight for the punters pocket. Whether we like it or not the most lucrative airline market in Oz at present is the domain of LCCs.
And before people take to Jetstar with an axe for the umpteenth time about the Qantas/Jetstar changover in port XYZ remember the key reason why this even happened in the first place. QANTAS wanted to make MORE money. So take it back a notch on the smartarse jibes, refrain from taking out your frustrations on the hardworking staff at JQ. Many are proud of the product we offer (it may not suit you personally, but what JQ offers is great for many people) and although our airline is young many of us are not johnny-come-latelies to the industry. We come from QF Mainline, Gulf, Ansett, Rex, Emirates, United, Kendell, BA, Qantaslink/Impulse (from which we were born) the list goes on. So you may believe it or not, but many of us understand the service you once got into OOL, HBA, HTI, heck some of us used to be the ones offering it to you!
But the landscape has changed by no less than a bit of marketing. Qantas
saw an opportunity for an LCC and if it wasn't QF to do it someone else would be flying a fleet of 24 narrow bodies (with 9+ to come) chockers around the country. As employees we have adapted to evolve with the industry. There was/is no choice. Some consumers it seems are still struggling to do so.
To perhaps expand on Skystar320s original and brief comment. Yes, you do get what you pay for. And that shouldn't be a bad thing! Don't come on Jetstar, Virgin or Tiger expecting all the trimmings that were once par for the course and you won't be dissappointed. You will be taken from A to B, safely. We will give you a smile, and you can buy a cookie to kill the hunger pains. Its not that bad!
End of rant.
PS - Ooops and sorry for wedging myself so seriously in the middle of too funny posts
........because it's fun
Moral of the story - be nice to the weird kids.
Here's the thing - you simply don't always get a cheaper fare with a low cost carrier.
Try walking up to a jet star counter in the morning and asking how much it will cost for a ticket in the afternoon. Chances are it will be dearer than the Qantas ticket.
In most cases the so called LCC tickets are similar prices to QF unless you want to book in advance and haggle over a few bucks.
So when for example a PAX is forced to pay for a real air fare and are treated like crap, then they are right to complain.
Try walking up to a jet star counter in the morning and asking how much it will cost for a ticket in the afternoon. Chances are it will be dearer than the Qantas ticket.
In most cases the so called LCC tickets are similar prices to QF unless you want to book in advance and haggle over a few bucks.
So when for example a PAX is forced to pay for a real air fare and are treated like crap, then they are right to complain.
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Resboy,
Top post......
LCC are the way of the future in aus, all reasonably short sectors.
I believe people would much rather spend their money at their holiday destination rather than their airfare.
Lets face it, if you go on our full service airline you get
all anyway (a stinkin packet of cheese things and a drink) BIG DEAL........
I believe there is a place for full service (trunk routes) and the rest will be LCC's, like it or not...
People in general will always vote with their pockets!!!!!!! and in this day and age with big mortages, high fuel prices and an ever increasing cost of living holidays are a luxury.
Top post......
LCC are the way of the future in aus, all reasonably short sectors.
I believe people would much rather spend their money at their holiday destination rather than their airfare.
Lets face it, if you go on our full service airline you get
all anyway (a stinkin packet of cheese things and a drink) BIG DEAL........I believe there is a place for full service (trunk routes) and the rest will be LCC's, like it or not...
People in general will always vote with their pockets!!!!!!! and in this day and age with big mortages, high fuel prices and an ever increasing cost of living holidays are a luxury.