PPRuNe Forums - View Single Post - Qantas 'worst international airline'
View Single Post
Old 1st Jun 2007, 06:09
  #114 (permalink)  
DEFCON4
 
Join Date: Oct 2004
Location: Heaven
Posts: 584
Likes: 0
Received 0 Likes on 0 Posts
Ok Max1

You were probably the straw that broke the camel`s back
At 01100 yours was possibly the third leg this FA had done.
She probably ignored the mimicking in the first 2 legs.
You won the prize for making her spit the dummy.
She is also very serious about the safety aspect of her job.
Doing a safety demo when (a)no one cares enough to watch and (b)some goose ridicules you makes FAs feel pretty damn stupid.Put this in context of
bi annual EP renewals then maybe you understand why she was upset.
Trying to deliver the unachievable is also stressful.QF advertisng creates enormous expectations.With the available resources these expectations are never going to be met.
This leads to Customer frustration and crew frustration.All this frustration in an aluminium tube is a volatile cocktail.
Crew indifference(aka rudeness)is more often than not a defense mechanism at not being able ot supply what is expected.
For me I am as pleasant and understanding as possible.I apologize,write a report and folow it up when I return to base.
The end result is that nothing changes.
At work I continually try to make amends for the products shortcomings.
I cop a lot of abuse for circumstances that essentially are not of my making.
So QFCC are abused by the customers and ignored by management.
Makes for a really happy employee.....not !
DEFCON4 is offline