Unhappy travellers let fly at Qantas
Join Date: Oct 2001
Location: Australia
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Just to say I have flown Australian and despite the times (4am arrival into CNS ex HKG) and a flight packed to the rafters - I was asked to transfer to QF128 with upgrade but insisted on staying on AO so I could try out the service - I enjoyed it throughly.
Join Date: Oct 2002
Location: S/E Australia
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One could assume that not even the upgrade on QF128 could have beaten the service you got in economy on AO!
The more people i speak to who are used to flying business or first class with QF to Asia or London, are now flying Emirates or JAL or if the account happens to be with QF, then making sure they fly BA on the share code basis when booking!
That says something...
Bo!
The more people i speak to who are used to flying business or first class with QF to Asia or London, are now flying Emirates or JAL or if the account happens to be with QF, then making sure they fly BA on the share code basis when booking!
That says something...
Bo!
Join Date: Jun 2002
Location: Perth, WA
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I fly to Kalgoorlie fairly regularly on the early morning flight and have never had a problem with the aircrew. Always been courteous and as efficient as possible on a short flight. However, the staffing at the check in desks leaves an awful lot to be desired.
Checking in yesterday morning, there must have been 400 people in the queue with only 2 check in people. It took well over 50 minutes to get through the queue, bearing in mind that most of these 400 odd passengers have little or no luggage, simply because there were insufficient staff to get them through. At the same time there were 2 check in staff at the first / business class check in and 3 checking in the stupid twits who were running late for their aircraft. Those passengers who got the airport early and did the right thing, were left to suffer. This is the busiest period for Qantas in Perth - why the devil can't they put on more staff for the couple of hours in the morning
Checking in yesterday morning, there must have been 400 people in the queue with only 2 check in people. It took well over 50 minutes to get through the queue, bearing in mind that most of these 400 odd passengers have little or no luggage, simply because there were insufficient staff to get them through. At the same time there were 2 check in staff at the first / business class check in and 3 checking in the stupid twits who were running late for their aircraft. Those passengers who got the airport early and did the right thing, were left to suffer. This is the busiest period for Qantas in Perth - why the devil can't they put on more staff for the couple of hours in the morning
Join Date: Mar 2002
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I really don't know why we are having this conversation!
From the time one checks in with Qantas, to the time one checks off with Qantas, the service is lousy!
I mean, who would dispute that?
From the time one checks in with Qantas, to the time one checks off with Qantas, the service is lousy!
I mean, who would dispute that?
QANTAS like any major, in terms of pax carried, airline has its share of problems and legitimate complaints. This article however has no credibility. What is the source of these complaints, were they factually verified(flights, dates, tickets etc) and did QANTAS have a right of reply prior to publishing. The one issue that raises my suspicion is the alleged flight out of LAX where the business class service was foregone. Anyone knows that this is a standard route where the whole crew is briefed on the order of service, and yet the whole lot of them just pissed it off. Give me a break!!!! I have not ever seen such an occurrence.
Join Date: Feb 2000
Location: Somewhere Hot n Sandy
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It costs ten times more to attract a new customer than it does to keep one..
I have flown with Q twice. Now I make sure that I fly with someone who has polite staff - Cost is sometimes a little more expensive, sometimes a little less..
The staff interaction at the customer level is the most important item that people take away with them. Sadly the goons in the management towers have forgotton this and so the whole company will continue to suffer...
Fizz
I have flown with Q twice. Now I make sure that I fly with someone who has polite staff - Cost is sometimes a little more expensive, sometimes a little less..
The staff interaction at the customer level is the most important item that people take away with them. Sadly the goons in the management towers have forgotton this and so the whole company will continue to suffer...
Fizz
Just did a Sydney to Brisbane flight on QF25 last Tuesday in business class. I honestly could not fault the service. The CSM came around in flight and introduced himself to all the pax in the business class cection. He pointed out points of interest leaving Sydney and landing in Brisbane. Even got a nice omelette for breakfast and the cabin crew serving were great.
Join Date: Oct 1999
Location: Australia
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How do you compare the service on Q with the service on DJ?????
DJ don't provide cabin service, they are a "No Frills" airline. So they are great looking young girls but what the hell is all this nonsense????
Friend of mine travelled VB with small daughter (18months) on a typically full 737. She needed to answer a call of nature. Needing assistance from the FA's to hold her daughter, she had to press the call button 3 times to get the pretty young things out from where they were hiding. She was then told that they would be "right back". Another 10 minutes passed, another call button and another promise. She finally asked the "guest" in the next seat to hold her and went to relieve herself.
Needless to say, that was the first and last time she was Mr Godfreys guest.
You can't complain about Virgin's service - THERE ISN'T ANY and I don't recall a poll in the SMH (or come to think of it anybody in our "free" media) running a poll on bad VB experiences.
Don't confuse pretty young things with people giving service.
Yes, Qantas have to do business better. Yes, I do have a vested interest, just as some of the other contributors to this thread have. There are always 2 sides to every story.
Dons crash helmet and resumes fetal position
DJ don't provide cabin service, they are a "No Frills" airline. So they are great looking young girls but what the hell is all this nonsense????
Friend of mine travelled VB with small daughter (18months) on a typically full 737. She needed to answer a call of nature. Needing assistance from the FA's to hold her daughter, she had to press the call button 3 times to get the pretty young things out from where they were hiding. She was then told that they would be "right back". Another 10 minutes passed, another call button and another promise. She finally asked the "guest" in the next seat to hold her and went to relieve herself.
Needless to say, that was the first and last time she was Mr Godfreys guest.
You can't complain about Virgin's service - THERE ISN'T ANY and I don't recall a poll in the SMH (or come to think of it anybody in our "free" media) running a poll on bad VB experiences.
Don't confuse pretty young things with people giving service.
Yes, Qantas have to do business better. Yes, I do have a vested interest, just as some of the other contributors to this thread have. There are always 2 sides to every story.
Dons crash helmet and resumes fetal position
Join Date: Aug 2003
Location: Oz
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At last, rationality.
No need for fetal position Bendy. You are exactly right. I'm sick and tired of the whingers on this and other threads, who preach hypocrasy.
Joe public wants service? Then it does come at a cost. Want none? Fly VB.... Simple and logical.
BTW. They should change their name to FERAL Airlines, given the types that they fly.
No need for fetal position Bendy. You are exactly right. I'm sick and tired of the whingers on this and other threads, who preach hypocrasy.
Joe public wants service? Then it does come at a cost. Want none? Fly VB.... Simple and logical.
BTW. They should change their name to FERAL Airlines, given the types that they fly.
PPRuNe's Paramedic
Join Date: May 2001
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*goes and stands in GG the charming prunettes corner*
I am now in another profession where an ill informed descison can easily take someones life... or at least substantially increase the pain. I sometimes appear a little idealistic, but I like many others have seen the worst life has to offer, so tell me... what is so wrong with sitting a while longer without a drink?
Bet it would be a turnaround if you smiled, spoke to the person by name and gave the guy or gal (who has probably put up with heaps already today and has the day from hell just like you) a huge grin and wished them a pleasant flight.
Did you ever ask what you could do for them? I did once and the reception I recieved was purely remarkable. All most people would like is to be acknowleged.
I am now in another profession where an ill informed descison can easily take someones life... or at least substantially increase the pain. I sometimes appear a little idealistic, but I like many others have seen the worst life has to offer, so tell me... what is so wrong with sitting a while longer without a drink?
Bet it would be a turnaround if you smiled, spoke to the person by name and gave the guy or gal (who has probably put up with heaps already today and has the day from hell just like you) a huge grin and wished them a pleasant flight.
Did you ever ask what you could do for them? I did once and the reception I recieved was purely remarkable. All most people would like is to be acknowleged.
