QANTAS like any major, in terms of pax carried, airline has its share of problems and legitimate complaints. This article however has no credibility. What is the source of these complaints, were they factually verified(flights, dates, tickets etc) and did QANTAS have a right of reply prior to publishing. The one issue that raises my suspicion is the alleged flight out of LAX where the business class service was foregone. Anyone knows that this is a standard route where the whole crew is briefed on the order of service, and yet the whole lot of them just pissed it off. Give me a break!!!! I have not ever seen such an occurrence.