*goes and stands in GG the charming prunettes corner*
I am now in another profession where an ill informed descison can easily take someones life... or at least substantially increase the pain. I sometimes appear a little idealistic, but I like many others have seen the worst life has to offer, so tell me... what is so wrong with sitting a while longer without a drink?
Bet it would be a turnaround if you smiled, spoke to the person by name and gave the guy or gal (who has probably put up with heaps already today and has the day from hell just like you) a huge grin and wished them a pleasant flight.
Did you ever ask what you could do for them? I did once and the reception I recieved was purely remarkable. All most people would like is to be acknowleged.