That's a bummer at best of times, especially for those on a one week holiday.
Did the Pax have to stay at DSA all that time??

Pax will have been provided with hotels/transport home as well as the offer of a full refund if deciding not to travel. That is on top of the EU261 compensation. Whilst passengers are in the airport, they will also have to be provided with refreshment vouchers and information as and when it becomes available.

Not good at all but theres for certain the passengers in the UK and abroad will have been looked after as best they could given the circumstances. It looks as though TUI sourced a Norwegian aircraft to pick the AGP passengers up late overnight where the TUI aircraft had originally broken down.

If the delay was with a fly/cruise holiday, then you would have to cancel the holiday, probably no options to catch up with a ship forty hours later.

Which it wasn't. Although theres also the possibility of booking such passengers on to a flight to the next nearest airport on the cruises port of call. Either on their own airline or other... It has happened before believe it or not. Holiday companies and airlines don't purposely want their aircraft to breakdown and be unsafe to fly so to annoy their customers. They do practically everything in their day to day power to reduce any disruption when it does happen. But when they've run out of any realistic options, unfortunately someone's going to have to bare the brunt of it on a the very rare occasion in the grand scheme of things.

Vokes55,
You are WRONG with your statement 'that TUI don't cancel flights LIKE EVERY OTHER AIRLINE'. JET2 DO NOT CANCEL FLIGHTS. Thomas Cook DO NOT CANCEL FLIGHTS. Just to mention two airlines.

For a short delay there is often time built in to allow an arrival to the ship from the original port, often several hours before it leaves. On occasions they will hold the ship but it's rare due to disrupting the ships program. I have seen on a number of occasions that the flight might do a double drop, for example a Canaries cruise starting in Tenerife but first stop in Gran Canaria may mean the original flight routing UK-LPA-TFS-UK. TUI's cruises are generally around certain parts of the Med so don't get too far away by the next day in order to drop off at another Airport en route.

Can anyone in the know please tell me why the Glasgow to Rhodes flight & return (BY1666/7) are always running 1 - 1 1/2 late every week?

The flight times were changed from 15:15 to 17:55 (ex Gla), but nearly every week (apart from a couple of exceptions), this flight has been leaving late.
For example, yesterday the flight was 50 mins late arriving from Palma (landed 15:13), which still left a 2 Hr 40 min turnaround.
1 or 2 delays I could understand....but every week????

Slots. Welcome to summer in Europe.

Vokes55

If you want people to take your comments seriously, you need to be more accurate in your statements.

There's nothing inaccurate about what I've said, and I'm not going to lose sleep over how a spotter on an internet forum takes my comments. But thanks for the advice, dad.

Vokes55,

Your a nasty person. Absolutely no need for your sarcastic comments. You said 'every other airline cancels flights' other than TUI . Again I say You are wrong.

Actually I said TUI don't cancel flights like every other airline. The emphasis being on "TUI don't cancel flights", hence the reason you might see long delays on the top of departure boards whilst "MOST" other airlines have cancelled flights. easyJet and BA both cancelled flights to Turkey and the Canaries from Gatwick yesterday. You won't see these on the top of departure boards today, you won't see it in the news, but you will have 180+ passengers on each with their holidays dependent on availability of other flights in the middle of Summer. Norwegian is the only airline I can think of that actually adds additional capacity the following day to cover a cancellation. Personally I'd rather have a 24 hour delay with duty of care, knowing my accommodation hasn't been cancelled at my destination and my transfer will still take me to my hotel, than face a cancellation with the option of a refund or rebooking onto the next available flight, which could be a week later. I can also say from personal experience that travel insurance doesn't always take care of all consequential loss from a flight cancellation.

Maybe Thomas Cook and Jet2 don't cancel flights either. But this thread is titled "TUI Airways".

Absolutely no need for personal attacks either.

Vokes 55
I apologise for the personal attack. Absolutely no need for it.

Yes I agree with your sentiments about preference for delay instead of cancellation. That is why I would never book with certain airlines for that very reason.

To which destinations? If LGW is the only other option I'm guessing it's long Haul?
Slightly different when it's a pre planned cancellation. The topic was generally on last minute disruption cancellations

Pre planned or last minute, any cancellation can ruin the planning of your holiday.

TUI the tour operator cancel these flight generally, it has always been thus. Book your holiday in August for next year, then around January, if booking aren't adequate find yourself consolidated onto a flight to the same destination, from another airport, or offered a refund / rebooking somewhere else.

Same procedure for all tour operators, however with the vertical integration of the IT industry, it's often difficult for the average punter to differentiate between what the airline does, and what the tour operator (with whom they are contracted) does since they appear to be one and the same.

Anyone know why G-CPEV flew upto NCL to operate MAN - MAH ?

Not sure but there were several delayed/diverted flights that required Blueline taxis to ferry people from NCL to MAN.

ROC10- I presume G-FDZZ went tech on route and they had hoped to fix it at BHX to then use on BHX-LCA but that did not happen so that flight ended up with a 7hr delay and ended up being on a 757 although again crew went out of hours so inbound 20hr delay.

Yesterday was not a good day for Tui in Cyprus as had a number of delays and ended up with 3 aircraft stuck on the ground and having to overnight EDI and LGW groups at Paphos and Birmingham at Larnaca a very costly and difficult thing to do in peak season.

This seems to be a regular thing happening in Cyprus with TUI this year having to overnight inbound pax due to crew hours , this is caused by slot delays and also that most Cyprus flights are second sectors of the day so get hit by the knock on delays. I do wonder if it would be worth them basing a crew out there on standby or as the flights are so frequent do like they do with Cape Verde and crew have planned overnight so dont get duty hours issues.

TUI holidays are a tour operator - not an airline - they charter airlines to fly for their holidaymakers - such as using their own in-house airline TUI Airways which is an airline that flies solely for a tour operator (TUI or Cunard for instance) and does not fly it's own scheduled flights, nor it's own routes. (unlike BA BE FR EZY and Jet 2)

TUI holidays does NOT (usually) cancel its holiday flights (unlike say BA BE FR EZY or Jet 2) when there are affected by Tech Weather ATC or other Operational delays, but will operate them with a delay, or sub-charter another carrier to fly their pax as best and as quickly as they can to their destination resort, or to get them home if that is the case of an inbound.
Hotac and meals etc must be provided in the case of lengthy delays.

TUI holidays does (as stated by a poster above) cancel departures due to low-sales or consolidation of flights and resorts but this is done usually months ahead of the program starting.

TUI airways UK has had a pretty gruelling summer so far with bad delays around the stations from BOH to ABZ due to various reasons, coupled with 9 aircraft down in the UK TUI fleet due to the 737 MAX groundings (6 a/c delivered, and 3 more were due in service by end of May) plus retirements and standing down of about 8 of the 757 and 767 fleets - Most of these a/c have now been restored back to TUI for an indefinite period pending the outcome of the Max debacle.
Many ACMI operators and sub-charters have been utilised by TUI to step in all summer long to fill the gaps...

The costs will be approaching half a Billion £pounds or maybe much more........

Summer packages for 2020 are already on sale so the poor TUI planning Dept have a right old job now to decide what and where and when to operate, and with what aircraft they think they might have....

rog747,

Agree with what you say except for quoting Jet2 as cancelling flights due to tech weather atc or operational delays. Jet2 have a far better punctuality record than TUI and do not cancel holiday flights.

Yes Jet2 are flying high so to speak - They have had a few bad tech delays with the 330's which needed some ACMI's I think...but on the whole they are doing well.
I can imagine the Boardroom is very pleased they stuck with the 737-800....

Any actual proof of that? Theres been some pretty horrendous delays on both airlines recently.

Also comparing the 2 isn't a direct comparison. One is a short haul only airline and one has a decent size long haul fleet which brings in it's own issues.

Along with the known missing 9 aircraft (more in the group) the uk airline is also helping out the group with aircraft, particularly Scandinavia as and when they can. Despite the incredibly difficult conditions, lack of a/c, crap otp and all the other usual issues with weather/atc/tech issues I actually think the TUI ops department have done a very good job this summer. I certainly wouldn't have wanted to work in there that's for sure.

Yeehaw 22

Yes. TUI was 12th worst airline for punctuality in 2018 (Sky News Analysis). Jet2 was not in top 20 airlines for worst punctuality.

The actual point was Jet2 does not cancel holiday flights as stated.

This is a discussion about this summer though not 2018?