Do work for or are a contractor for OTIS, TYSSEN or KONE, Do you know how difficult it is to THEM to site survey, quote and deliver spares for custom machines ?

I’ll let you in to a little secret- I do ! ;Its up to 12 weeks from order and finalised manufacturing details - Yeap instant service and its all down to Chinese demand and parts supply !

Want to use someone else they will still have get the same parts sourced and approved risk assessed and LOLOR tested etc.....

Plus these

• BS EN 13015:2001+A1:2008 - This European standard covers maintenance for lifts and escalators and incorporates amendment 1 2008, Rules for maintenance instructions. This standard specifies the elements necessary for instructions and maintenance for new installed passenger lifts, goods passenger lifts, accessible goods only lifts, service lifts, escalators and passenger conveyors.
• ISO/DIS 25745-1 - This international standard is in response to the rapid increase in the consumption of energy on a worldwide basis. The standard provides a uniform method of measuring energy consumption of all lift products. = THIS IS THE IMPORTANT ONE PARTICULARLY AT MAG THOSE OLDER MACHINES FAIL ON SO MAG SWITCH THEM OFF !

The travelators in T2 are brand new!

And parts this take 3 months and will have integral power down as standard . Walk on they should start automatically !

Oh and new doesn’t preclude issues.

Indeed KONE in particular has a number of software issues with controls known in the industry.

Your experience at MAG may be biased knowingly or otherwise.

MAG Group is a FOR PROFIT commercial business and the councils are simply shareholders along with a number of private investment and pension funds.

Its already subjected to FULL commercial disclosure and effectively a private business .

That’s an entirely different question then. After nearly 40 years of privatisation I would have thought it obvious that it isn’t some sort of magic wand. Like most things, private companies span the full range from breathtakingly incompetent to efficient customer focused organisations. The larger the company the more likely it is to have middle management who are more focused on their silo, and how to make it deliver the right numbers to get an annual bonus. Too often there is a disconnect between that and what the customer experiences. Shareholder value, which they are ultimately striving for, is often at 180 degrees to what the customer wants. With a monopoly business - which an airport is in reality, despite the protestations about competing with Dublin, Liverpool etc in this case - a company is better able to keep their profits and growth improving without having to spend as much as would otherwise be the case.

Ignoring the 1001 realities that put it into fantasy land, it’s not hard to imagine MAN (and most other airports in their position to be fair) running a completely different strategy if there was a rival airport 3 miles away that had similar accessibility to passengers, and a similar range of destinations. That would be competition! Heathrow and Gatwick aren’t competitors to that degree, but they are a lot closer to it than anything MAN experiences, which perhaps goes some way to explain the differing strategies they take.

sadly they do not.
I have no other agenda other than a cheesed off pax, desiring a service for the money I have paid.

RHINO Considering T1 is being demolished after the completion of the TP (2024) there’s little point in spending a fortune on fixing it, it’s a case of put up and shut up until then. We can only hope (and I am confident it will happen) that the new T2 experience will be better than the current T1 & T2 infrastructure.
As for T3...don’t get me started...!!

A significant proportion of MAN’s pax still pay considerably more than peanuts for the ‘pleasure’ of travelling through a facility that bills itself as the north’s gateway to the world. The current investment in T2 is welcome but a drop in the ocean of what the wider airport estate needs.

I dont think its a lot to expect having escalators and travelators actually working.

If the components are hard to come by at short notice why not have spares in stock.?

Over the last few years I have travelled through dozens of airports all over the world and dont ever recall seeing any such installations closed.