From today's Manchester Evening News. Problems inbound as well as outbound.https://cimg2.ibsrv.net/gimg/www.gmf...eb1b94e2a5.png

All those passengers chose to fly with cheapo airlines. That's what happens when you strip out too much cost out of the industry.

The customer is almost always right, even if they're wrong. If they don't follow the rules it's because the rules weren't clear and simple, and that's not their fault.

Remember the distinction between communication and broadcasting. The former requires that the information has not just been received but also understood. And that's the responsibility of the organisation, not the customer.

Security staff
 

Went through T1 at MAN yesterday afternoon
Security staff were friendly, polite and efficient even though it was a busy B/H Friday afternoon. Despite many unprepared PAX I didn't see anyone of them loose their cool. I must admit I find MAN security staff do a great job under a lot of pressure and no I don't know anyone who works there. You can't just employ anyone off the street to do this job, and like with many jobs in the UK there are labour shortfalls because of EU citizens deciding to leave the UK after outcome of the EU referendum. That people voted for Brexit is hardly the fault of them or MAN.

DomyDom, what a ridiculous statement. (As is your post No. 1725). Net migration from The EU was 87,000 in the 12 months to March 2018. Overall net Global migration to The U.K. was 270,000 over the same period.

Source: ONS Figures.

The devil is in the detail.
Some 226,000 EU citizens came to the UK and 138,000 EU citizens left in the year to the end of March.
If those that left were in established (by that I mean trained and experienced in role) jobs then replacements are not necessarily automatic and quick. But you are correct, we can't blame the mess at MAN on Brexit...not yet anyway.

For the first time in a long time I travelled with my wife, using hand luggage only yet with toiletries. We read the rules and chose to use a high quality clear plastic bag belonging to my wife with a zip fastener. It contained all our toiletry needs for several days.

We were forced downstairs in T1 to go through security and on arrival at a 'counter' were told of different rules; i.e. one airport supplied translucent plastic per person. They were too small for our goods, although stripping out the non-liquid stuff meant we got through. But the attitude and random changing of the rules was inexcusable.

I fail to understand why MAG do not use all the security lanes on the main level. As a regular passenger who arrives at the airport only say an hour before the flight, I rarely have enought time to do more than buy more than a coffee, but many people see the airport experience as the start of their holiday and expect to buy expensive things in 'Duty Free'. Surely processing passengers through more quickly and easily means they have more time to buy things in the departure lounge. This should more than compsensate for the loss of the income from Fast Track through security.

We were also sent downstairs in July for some reason, I thought that the Area B Security was designed for passengers who were using Ground Level Check-In, and the Main Security area (which has six more security desks than Area B I think?) was to be used for everyone else?

[QUOTE In all the years I have worked as professional pilot I can not ever remember coming across someone who appeared to be from another EU country who was working in airport security in the UK. ][/QUOTE]

There are many of East European stock working at MAN Security and perform just as competently as any English born and bred staff :rolleyes:

I don't have the inside track on Manchester to know where the blame lies but I do know that Manchester Airports reputation is becoming even more tarnished.

Taxiways crumbling
Buckets out for water
Security queues
Baggage hold ups
Delays getting to car parks
Vile toilets

Thank goodness we are treated as a backwater otherwise we would be on the BBC every week.

Personally I'm sick of an anonymous airport spokesperson saying "this" or an airport spokesperson saying "that".

Who is in charge ?

The board dont own Manchester they are lodgers passing thru, but whilst they are there they are running the show.

Please someone get a bloody grip!!!

Really? Just a CRB check? Without any assessment, training or supervision. That is concerning.

Ouch! I obviously touched a nerve there. I am suprised about that as I'm sure as a PAX i've come across several but I must have imagined it.

Bit of a 'And here's what you could have won!'' moment this morning with AA sending a 787-9 on the soon to be gone AA54. Not sure what warranted the extra capacity.

Council Van, I do find it a bit strange that you obviously despise being a member of the EU working in an industry that has no doubt benefited massively by being a member . :confused:

Council Van, you haven't wound me up but we will have to agree to differ on Brexit. Time will tell if Brexit is a success. Thank you for your kind offer for me to come up front by the way. And now back to aviation news....

UK citizens holidaying or resident elsewhere in EU make a far larger claim on the health services of the 27 than they do on ours.