easyJet cancelling scheduled flights to put on extra football flights to Paris
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Ignoring the CAA’s “may’, above, the regulation is pretty clear at 8.1.b that if the earliest opportunity to reach the destination is via another carrier then that is what must happen if that is what the passenger chooses.
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I don’t work in this industry just a customer.
I do own a fire and safety business where contracts and disputes take up a huge amount of my of time !
There are grounds for clarification sure and I said as much especially in view of “B” and what has and hasn’t been incorporated into domestic law.
There remains no obligation for rerouting you on a competitor through, especially if the carrier has offered those other alternatives financial and inter network rerouting and yes paying ground transport costs.
Even then YOU a may have to claim these costs BACK via 261
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Rutan16, there absolutely is an obligation to offer you transport on another airline if it's reasonable to do so under the circumstances versus the alternatives your original airline can offer. If you're in any doubt on this, please contact the CAA PACT people and ask them to confirm it to you.
EU261/2004 has been fully brought into UK law after Brexit and the only change is that the fixed compensation amounts were converted into UK£ instead of EUR.
EU261/2004 has been fully brought into UK law after Brexit and the only change is that the fixed compensation amounts were converted into UK£ instead of EUR.
Rutan16, there absolutely is an obligation to offer you transport on another airline if it's reasonable to do so under the circumstances versus the alternatives your original airline can offer. If you're in any doubt on this, please contact the CAA PACT people and ask them to confirm it to you.
EU261/2004 has been fully brought into UK law after Brexit and the only change is that the fixed compensation amounts were converted into UK£ instead of EUR.
EU261/2004 has been fully brought into UK law after Brexit and the only change is that the fixed compensation amounts were converted into UK£ instead of EUR.
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Rutan16, there absolutely is an obligation to offer you transport on another airline if it's reasonable to do so under the circumstances versus the alternatives your original airline can offer. If you're in any doubt on this, please contact the CAA PACT people and ask them to confirm it to you.
EU261/2004 has been fully brought into UK law after Brexit and the only change is that the fixed compensation amounts were converted into UK£ instead of EUR.
EU261/2004 has been fully brought into UK law after Brexit and the only change is that the fixed compensation amounts were converted into UK£ instead of EUR.
Enough meat in the wording to provide again no obligation to buy you a ticket on a competitor, and CAA tacitly know this that’s evidenced by the light touch they are taking imho.A hash worded letter and no teeth doesn’t cut it .
The crux of the argument lies in exhausting the various options above.
Now if we are talking of say stuck in for instance in Moldova then there “may be immediate grounds” to seek assistance
As for cancellation of a programme several weeks in advance there are zero grounds of risk of being stuck and they can cancel and refund, again they have no obligation at that time short of offering you an alternative travel time and date.
That generally meets the standard threshold of reasonable in my experience.
2. Choose an alternative flight
2. Choose an alternative flight
If you still want to travel, your airline must find you an alternative flight. It’s up to you whether to fly as soon as possible after the cancelled flight, or at a later date that suits you.
Although most airlines will book you onto another of their flights to the same destination, if an alternative airline is flying there significantly sooner or other suitable modes of transport are available then you may have the right to be booked onto that alternative transport instead. You can discuss this with your airline.
Although most airlines will book you onto another of their flights to the same destination, if an alternative airline is flying there significantly sooner or other suitable modes of transport are available then you may have the right to be booked onto that alternative transport instead. You can discuss this with your airline.
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Sort my point and in agreement and why Albert is wrong in the importance of the two little words may and reasonable and opposed to obligation to !
An obligation to xyz is in no way defined to provide YOU with a ticket on a competitor.
I think you'll find that the likelihood of a carrier re-routing is possibly related to whether they are part of the IATA ticketing clearence House.
Easyjet and Ryanair (for example) are not.
That means that if they are going to reroute you they must buy the ticket directly from the new carrier.
Airlines that are part of the Iata clearing house can simply issue a new ticket on their own paper to include legs on another carrier. IATA sorts out the billing for the various legs.
For example it's easy for British Airways to reroute someone via Lufthansa. They simply make the reservation via their own system and issue a British Airways ticket showing the LH details for the relevant leg.
When you book with a low cost carrier who is not a member of the IATA clearing house they simply can't do that.
I suspect that may well be why the "rule" is written in that way - those airlines have no mechanism to reroute in that way.
Easyjet and Ryanair (for example) are not.
That means that if they are going to reroute you they must buy the ticket directly from the new carrier.
Airlines that are part of the Iata clearing house can simply issue a new ticket on their own paper to include legs on another carrier. IATA sorts out the billing for the various legs.
For example it's easy for British Airways to reroute someone via Lufthansa. They simply make the reservation via their own system and issue a British Airways ticket showing the LH details for the relevant leg.
When you book with a low cost carrier who is not a member of the IATA clearing house they simply can't do that.
I suspect that may well be why the "rule" is written in that way - those airlines have no mechanism to reroute in that way.
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Rutan, if you're in that much doubt, please do take up my offer to ask the CAA PACT (consumer assistance) team. They'll be able to set you straight on what they expect - which isn't what's being described here. No point arguing here as you clearly won't take on board what I'm saying, for reasons I can't fathom. So please just go straight to the regulator and ask!
FEP
Proper airline business model: we'll get you to your destination
Low-cost business model: we promise to get you to your destination, or if for any reason we cannot, well give your money back
You got what you paid for.
Proper airline business model: we'll get you to your destination
Low-cost business model: we promise to get you to your destination, or if for any reason we cannot, well give your money back
You got what you paid for.
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The EU guidance on this says:
”
https://europa.eu/youreurope/citizen...t-cancellation
”
- If the airline does not comply with its obligation to offer re-routing or return under comparable transport conditions at the earliest opportunity, it has to reimburse your flight costs.
- If the airline does not offer you the choice between reimbursement and re-routing but decides unilaterally to reimburse your original ticket, you are entitled to an additional reimbursement of the price difference with the new ticket (under comparable transport conditions).”
https://europa.eu/youreurope/citizen...t-cancellation
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I understand your frustration. this LCC s..k. But when it goes as planned, it's great.
I just came back from a week holiday vacation in Moroco with the family, out of Spain.
I bought 7 return tickets (big family!) 16€ each. a suitcase is 50€. Ryanair.
So 7 pax plus a few luggages for around 250€ return tickets.
I was really stressed that the company will try to make me pay extra, or deny boarding because of pcr test/vaccine pass/ extra weight/wrong type of mask/ cabin luggage size...etc.
But no, everything went nicely.
So very happy, but I knew that if something goes wrong, I would be on my own, with no support from the company regarding hotel, taxi, return tickets.
I just came back from a week holiday vacation in Moroco with the family, out of Spain.
I bought 7 return tickets (big family!) 16€ each. a suitcase is 50€. Ryanair.
So 7 pax plus a few luggages for around 250€ return tickets.
I was really stressed that the company will try to make me pay extra, or deny boarding because of pcr test/vaccine pass/ extra weight/wrong type of mask/ cabin luggage size...etc.
But no, everything went nicely.
So very happy, but I knew that if something goes wrong, I would be on my own, with no support from the company regarding hotel, taxi, return tickets.
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Thanks for the replies.
I understand fully that easyJet are in business to make money, that goes without saying. However, that does not make this sort of behaviour acceptable. Cashing in on a quick buck for a one-off sporting event while screwing over existing, loyal customers is no way to run a business. After cancelling my flight easyJet offered me a cash refund or a voucher. Neither of these options get me to Munich. Lufthansa do have a flight on the same dates but over £200 in fare difference. Will easyJet pay the difference? I suspect not. Why should I be out of pocket while easyJet cashes in, at my expense?
Upon further investigation I can see easyJet do not normally fly between Liverpool and Paris however they do have flights out on 27 and 28 May, returning 29 May for a whopping £1,037.28 return. To make way for these flights, on Friday 27 May easyJet has cancelled flight EZY7253 from Liverpool to Krakow and flight EZY7195 from Liverpool to Faro.
Really disgusting behaviour from easyJet.
I understand fully that easyJet are in business to make money, that goes without saying. However, that does not make this sort of behaviour acceptable. Cashing in on a quick buck for a one-off sporting event while screwing over existing, loyal customers is no way to run a business. After cancelling my flight easyJet offered me a cash refund or a voucher. Neither of these options get me to Munich. Lufthansa do have a flight on the same dates but over £200 in fare difference. Will easyJet pay the difference? I suspect not. Why should I be out of pocket while easyJet cashes in, at my expense?
Upon further investigation I can see easyJet do not normally fly between Liverpool and Paris however they do have flights out on 27 and 28 May, returning 29 May for a whopping £1,037.28 return. To make way for these flights, on Friday 27 May easyJet has cancelled flight EZY7253 from Liverpool to Krakow and flight EZY7195 from Liverpool to Faro.
Really disgusting behaviour from easyJet.
I wonder what the OP would do if he had a job to do and someone offered him five times the amount to do a job for them instead?
Would he cancel the original job and offer to do it later, even if it inconvenienced the customer?
It's certainly common practice amongst tradesmen. Are easyJet any different?
Would he cancel the original job and offer to do it later, even if it inconvenienced the customer?
It's certainly common practice amongst tradesmen. Are easyJet any different?
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I wonder what the OP would do if he had a job to do and someone offered him five times the amount to do a job for them instead?
Would he cancel the original job and offer to do it later, even if it inconvenienced the customer?
It's certainly common practice amongst tradesmen. Are easyJet any different?
Would he cancel the original job and offer to do it later, even if it inconvenienced the customer?
It's certainly common practice amongst tradesmen. Are easyJet any different?
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What makes Easyjet's profiteering really annoying is , Liverpool to Paris /CDG was a very longstanding route with them. They dropped it for Covid but have not reinstated it. Im not very impressed that they are happy just run a few flights because they are going to make a killing, but don't care about the regular traveller to Paris.
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So I assume, reading comments on this thread, that under UK law it is perfectly legit to walk away from a binding contract if you are an airline?
What a lot of folks do not understand is that Reg. 261/04/EU sets minimum standards and offers specific remedies (such as no-fault compensation), but is by no means exclusive or exhaustive when it comes to passenger rights. All other principles of law still apply, such as breach of contract, non-performance etc. Whether airlines can do away with that in their T&C is, again, a question of general contract law, in this case on unfair terms standards. My guess is that what easyJet does in unlawful, but as inly a few passengers will take them to court over this, it will still make them tons of money.
What a lot of folks do not understand is that Reg. 261/04/EU sets minimum standards and offers specific remedies (such as no-fault compensation), but is by no means exclusive or exhaustive when it comes to passenger rights. All other principles of law still apply, such as breach of contract, non-performance etc. Whether airlines can do away with that in their T&C is, again, a question of general contract law, in this case on unfair terms standards. My guess is that what easyJet does in unlawful, but as inly a few passengers will take them to court over this, it will still make them tons of money.