Go Back  PPRuNe Forums > Misc. Forums > Airlines, Airports & Routes
Reload this Page >

easyJet cancelling scheduled flights to put on extra football flights to Paris

Airlines, Airports & Routes Topics about airports, routes and airline business.

easyJet cancelling scheduled flights to put on extra football flights to Paris

Old 8th May 2022, 18:02
  #41 (permalink)  
 
Join Date: Nov 2000
Location: London, UK
Posts: 549
Ignoring the CAA’s “may’, above, the regulation is pretty clear at 8.1.b that if the earliest opportunity to reach the destination is via another carrier then that is what must happen if that is what the passenger chooses.
willy wombat is online now  
Old 8th May 2022, 18:07
  #42 (permalink)  
 
Join Date: Jan 2004
Location: Planet Earth, mostly
Posts: 458
I advise (sic) you to report this to Manchester City FC. They will certainly want as few Liverpool fans attending the final as possible.
etrang is offline  
Old 8th May 2022, 18:16
  #43 (permalink)  
 
Join Date: Jul 2017
Location: London
Posts: 453
Originally Posted by willy wombat View Post
Ignoring the CAA’s “may’, above, the regulation is pretty clear at 8.1.b that if the earliest opportunity to reach the destination is via another carrier then that is what must happen if that is what the passenger chooses.
The regulation is far from clear in that respect and quite deliberately so legally MAY is a very important contractual get out it means and delivers NO OBLIGATION By default on the supplier in any legal procedures
I don’t work in this industry just a customer.
I do own a fire and safety business where contracts and disputes take up a huge amount of my of time !
There are grounds for clarification sure and I said as much especially in view of “B” and what has and hasn’t been incorporated into domestic law.
There remains no obligation for rerouting you on a competitor through, especially if the carrier has offered those other alternatives financial and inter network rerouting and yes paying ground transport costs.
Even then YOU a may have to claim these costs BACK via 261
Rutan16 is offline  
Old 8th May 2022, 18:37
  #44 (permalink)  
 
Join Date: Mar 2004
Location: Dorset
Posts: 481
Rutan16, there absolutely is an obligation to offer you transport on another airline if it's reasonable to do so under the circumstances versus the alternatives your original airline can offer. If you're in any doubt on this, please contact the CAA PACT people and ask them to confirm it to you.

EU261/2004 has been fully brought into UK law after Brexit and the only change is that the fixed compensation amounts were converted into UK£ instead of EUR.

Albert Hall is online now  
Old 8th May 2022, 18:57
  #45 (permalink)  
 
Join Date: Sep 2021
Location: Dodo Island
Posts: 48
Originally Posted by Albert Hall View Post
Rutan16, there absolutely is an obligation to offer you transport on another airline if it's reasonable to do so under the circumstances versus the alternatives your original airline can offer. If you're in any doubt on this, please contact the CAA PACT people and ask them to confirm it to you.

EU261/2004 has been fully brought into UK law after Brexit and the only change is that the fixed compensation amounts were converted into UK£ instead of EUR.
well, my question remains: does anyone know of a single case when this has been enforced (pre or post Brexit) ?
zambonidriver is offline  
Old 8th May 2022, 19:04
  #46 (permalink)  
 
Join Date: Jul 2017
Location: London
Posts: 453
Originally Posted by Albert Hall View Post
Rutan16, there absolutely is an obligation to offer you transport on another airline if it's reasonable to do so under the circumstances versus the alternatives your original airline can offer. If you're in any doubt on this, please contact the CAA PACT people and ask them to confirm it to you.

EU261/2004 has been fully brought into UK law after Brexit and the only change is that the fixed compensation amounts were converted into UK£ instead of EUR.
Reasonable and may in these contracts are important however would be subject any argument in a court of law and AFTER THE ALTERNATIVE resolutions have been exhausted as detailed within Regulation 8 above .

Enough meat in the wording to provide again no obligation to buy you a ticket on a competitor, and CAA tacitly know this that’s evidenced by the light touch they are taking imho.A hash worded letter and no teeth doesn’t cut it .

The crux of the argument lies in exhausting the various options above.
Now if we are talking of say stuck in for instance in Moldova then there “may be immediate grounds” to seek assistance

As for cancellation of a programme several weeks in advance there are zero grounds of risk of being stuck and they can cancel and refund, again they have no obligation at that time short of offering you an alternative travel time and date.

That generally meets the standard threshold of reasonable in my experience.








Rutan16 is offline  
Old 8th May 2022, 19:10
  #47 (permalink)  
 
Join Date: Apr 2003
Location: Northumberland
Posts: 6,516

2. Choose an alternative flight

If you still want to travel, your airline must find you an alternative flight. It’s up to you whether to fly as soon as possible after the cancelled flight, or at a later date that suits you.
Although most airlines will book you onto another of their flights to the same destination, if an alternative airline is flying there significantly sooner or other suitable modes of transport are available then you may have the right to be booked onto that alternative transport instead. You can discuss this with your airline.
This looks to me like the CAA saying "Your on yer own"....
SWBKCB is online now  
Old 8th May 2022, 19:16
  #48 (permalink)  
 
Join Date: Jul 2017
Location: London
Posts: 453
Originally Posted by SWBKCB View Post



This looks to me like the CAA saying "Your on yer own"....



Sort my point and in agreement and why Albert is wrong in the importance of the two little words may and reasonable and opposed to obligation to !
An obligation to xyz is in no way defined to provide YOU with a ticket on a competitor.

Rutan16 is offline  
Old 8th May 2022, 19:36
  #49 (permalink)  
 
Join Date: Jan 2008
Location: UK
Age: 65
Posts: 227
I think you'll find that the likelihood of a carrier re-routing is possibly related to whether they are part of the IATA ticketing clearence House.

Easyjet and Ryanair (for example) are not.

That means that if they are going to reroute you they must buy the ticket directly from the new carrier.

Airlines that are part of the Iata clearing house can simply issue a new ticket on their own paper to include legs on another carrier. IATA sorts out the billing for the various legs.

For example it's easy for British Airways to reroute someone via Lufthansa. They simply make the reservation via their own system and issue a British Airways ticket showing the LH details for the relevant leg.

When you book with a low cost carrier who is not a member of the IATA clearing house they simply can't do that.

I suspect that may well be why the "rule" is written in that way - those airlines have no mechanism to reroute in that way.
42psi is offline  
Old 8th May 2022, 19:53
  #50 (permalink)  
 
Join Date: Mar 2004
Location: Dorset
Posts: 481
Rutan, if you're in that much doubt, please do take up my offer to ask the CAA PACT (consumer assistance) team. They'll be able to set you straight on what they expect - which isn't what's being described here. No point arguing here as you clearly won't take on board what I'm saying, for reasons I can't fathom. So please just go straight to the regulator and ask!
Albert Hall is online now  
Old 8th May 2022, 21:41
  #51 (permalink)  
 
Join Date: Nov 2000
Location: London, UK
Posts: 549
Rutan - you are placing a lot of stress on “may” but “may” only appears in the CAA note, not in the regulation.
willy wombat is online now  
Old 8th May 2022, 22:24
  #52 (permalink)  
 
Join Date: Feb 2004
Location: kent, england
Posts: 549
FEP,
What do you do to earn a living mate?
fokker1000 is offline  
Old 9th May 2022, 03:45
  #53 (permalink)  
 
Join Date: Sep 2008
Location: Where it is comfortable...
Age: 58
Posts: 845
FEP
Proper airline business model: we'll get you to your destination
Low-cost business model: we promise to get you to your destination, or if for any reason we cannot, well give your money back

You got what you paid for.
andrasz is offline  
Old 9th May 2022, 05:22
  #54 (permalink)  
 
Join Date: Aug 2009
Location: BMA
Posts: 744
The EU guidance on this says:
Ē
  • If the airline does not comply with its obligation to offer re-routing or return under comparable transport conditions at the earliest opportunity, it has to reimburse your flight costs.
  • If the airline does not offer you the choice between reimbursement and re-routing but decides unilaterally to reimburse your original ticket, you are entitled to an additional reimbursement of the price difference with the new ticket (under comparable transport conditions).Ē
Nowhere is it stated there are any exemptions for low cost airlines etc. This would imply that if Easyjet canít reroute you then they need to cover the additional costs for the new ticket.

https://europa.eu/youreurope/citizen...t-cancellation
BA318 is offline  
Old 9th May 2022, 09:04
  #55 (permalink)  
 
Join Date: Dec 2011
Location: here
Age: 88
Posts: 39
I understand your frustration. this LCC s..k. But when it goes as planned, it's great.
I just came back from a week holiday vacation in Moroco with the family, out of Spain.
I bought 7 return tickets (big family!) 16€ each. a suitcase is 50€. Ryanair.

So 7 pax plus a few luggages for around 250€ return tickets.

I was really stressed that the company will try to make me pay extra, or deny boarding because of pcr test/vaccine pass/ extra weight/wrong type of mask/ cabin luggage size...etc.

But no, everything went nicely.

So very happy, but I knew that if something goes wrong, I would be on my own, with no support from the company regarding hotel, taxi, return tickets.
KAISERSOZE is offline  
Old 9th May 2022, 11:29
  #56 (permalink)  
 
Join Date: Feb 2019
Location: Cheshire
Posts: 312
Originally Posted by Former easyjet pax View Post
Thanks for the replies.

I understand fully that easyJet are in business to make money, that goes without saying. However, that does not make this sort of behaviour acceptable. Cashing in on a quick buck for a one-off sporting event while screwing over existing, loyal customers is no way to run a business. After cancelling my flight easyJet offered me a cash refund or a voucher. Neither of these options get me to Munich. Lufthansa do have a flight on the same dates but over £200 in fare difference. Will easyJet pay the difference? I suspect not. Why should I be out of pocket while easyJet cashes in, at my expense?

Upon further investigation I can see easyJet do not normally fly between Liverpool and Paris however they do have flights out on 27 and 28 May, returning 29 May for a whopping £1,037.28 return. To make way for these flights, on Friday 27 May easyJet has cancelled flight EZY7253 from Liverpool to Krakow and flight EZY7195 from Liverpool to Faro.

Really disgusting behaviour from easyJet.
What makes Easyjet's profiteering really annoying is , Liverpool to Paris /CDG was a very longstanding route with them. They dropped it for Covid but have not reinstated it. Im not very impressed that they are happy just run a few flights because they are going to make a killing, but don't care about the regular traveller to Paris.
BACsuperVC10 is offline  
Old 9th May 2022, 12:55
  #57 (permalink)  
 
Join Date: Jan 2003
Location: Southampton
Posts: 788
I wonder what the OP would do if he had a job to do and someone offered him five times the amount to do a job for them instead?

Would he cancel the original job and offer to do it later, even if it inconvenienced the customer?

It's certainly common practice amongst tradesmen. Are easyJet any different?
Saintsman is offline  
Old 9th May 2022, 13:05
  #58 (permalink)  
 
Join Date: Apr 2010
Location: London
Posts: 603
Originally Posted by Saintsman View Post
I wonder what the OP would do if he had a job to do and someone offered him five times the amount to do a job for them instead?

Would he cancel the original job and offer to do it later, even if it inconvenienced the customer?

It's certainly common practice amongst tradesmen. Are easyJet any different?
I would hope that an airline the size of easyJet wouldn't follow 'tradesmen' practices. No offence to tradesmen, I've never had a job cancelled!
SealinkBF is offline  
Old 9th May 2022, 14:20
  #59 (permalink)  
 
Join Date: Aug 2014
Location: East London
Age: 39
Posts: 416
Originally Posted by BACsuperVC10 View Post
What makes Easyjet's profiteering really annoying is , Liverpool to Paris /CDG was a very longstanding route with them. They dropped it for Covid but have not reinstated it. Im not very impressed that they are happy just run a few flights because they are going to make a killing, but don't care about the regular traveller to Paris.
To be fair I think that particular criticism is a bit tenuous. One-off flights on unserved routes around a major event (usually sports related) have been going on for decades. The fact it was once a served route and now isnít is neither here nor there.
AirportPlanner1 is offline  
Old 9th May 2022, 15:00
  #60 (permalink)  
 
Join Date: Mar 2003
Location: Europe
Posts: 2,139
So I assume, reading comments on this thread, that under UK law it is perfectly legit to walk away from a binding contract if you are an airline?

What a lot of folks do not understand is that Reg. 261/04/EU sets minimum standards and offers specific remedies (such as no-fault compensation), but is by no means exclusive or exhaustive when it comes to passenger rights. All other principles of law still apply, such as breach of contract, non-performance etc. Whether airlines can do away with that in their T&C is, again, a question of general contract law, in this case on unfair terms standards. My guess is that what easyJet does in unlawful, but as inly a few passengers will take them to court over this, it will still make them tons of money.
virginblue is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright © 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.