easyJet cancelling scheduled flights to put on extra football flights to Paris
I've heard of this on trains also e.g. QPR to Sheffield United a few months back on East Mids Rail (booking out 1st).
Similarly last time I flew EZY, I got a subcontracted to SmartLynx Latvia return leg. A couple of hours late but better service.
Alex.
Similarly last time I flew EZY, I got a subcontracted to SmartLynx Latvia return leg. A couple of hours late but better service.
Alex.
Interesting
I've flown at least a thousand legs with EasyJet and never been subcontracted.
As for trains they usually fulfil a public mandate, although UK might be an outlier to that respect.
I've flown at least a thousand legs with EasyJet and never been subcontracted.
As for trains they usually fulfil a public mandate, although UK might be an outlier to that respect.
I don’t understand your complaint, you booked some cheap tickets with a ......company, who keep fares low....
That was all fine, and you didn’t mind / supported that, until it affected you.
Then you complain that another airline is more expensive (and you’ll be out of pocket???), when the reason they are more expensive is because they don’t do the thing you are complaining about!
You can’t have it both ways.
That was all fine, and you didn’t mind / supported that, until it affected you.
Then you complain that another airline is more expensive (and you’ll be out of pocket???), when the reason they are more expensive is because they don’t do the thing you are complaining about!
You can’t have it both ways.
Very annoying and inconvenient, I am sure, but remember that low cost airlines are LOCO because they cut corners and do not necessarily provide the depth of service and back-up of a non LOCO. But they do provide an opportunity for millions of people to fly, who would not otherwise be able to afford to do so.
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It’s not quite as simple as saying that outside two weeks, they can do what they want. If they cancel a flight then they are required to offer re-routing to destination including rebooking you onto another carrier if that is the only realistic option.
If the rebooking options on easyJet are not same day / same route and there is an equivalent available with another airline, they are required to offer it if that’s what you want.
If the rebooking options on easyJet are not same day / same route and there is an equivalent available with another airline, they are required to offer it if that’s what you want.
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EU261/2004. Articles 5 and 8. The only difference that a cancellation inside two weeks of departure (instead of earlier) makes is to the right to compensation. The other rights for re-routing etc exist at any time.
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It’s not quite as simple as saying that outside two weeks, they can do what they want. If they cancel a flight then they are required to offer re-routing to destination including rebooking you onto another carrier if that is the only realistic option.
If the rebooking options on easyJet are not same day / same route and there is an equivalent available with another airline, they are required to offer it if that’s what you want.
If the rebooking options on easyJet are not same day / same route and there is an equivalent available with another airline, they are required to offer it if that’s what you want.
They can terminate a flight at anytime and as said before compensation other than refund / vouchers only applicable within the timeframe of Eu261 rules
Last edited by Rutan16; 8th May 2022 at 15:45.
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Indeed and this is what I commented on in the BA thread that Which Magazine had wrote to the CAA to investigate BA because they were denying passengers alternative flights and failing in their duty of care.
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I used to be a fan of easyJet but seeing how they treated my sister and her husband recently has changed my opinion. They were due to fly from EDI to Europe on a Sunday evening to an important event on the Monday. EZY cancelled the flight, notifying them by email exactly 4 hours prior to departure. It was impossible to contact EZY by phone, even on the “special” Flight Club number (I am a member) and their website was clearly overwhelmed as it was impossible to use the manage my booking function. Therefore they rerouted themselves via LGW entirely on EZY and incurred an overnight stay cost at the Gatwick Hilton. You would think that’s a pretty straightforward claim for EZY to handle but you’d be wrong. They are making a major meal of it and also trying to duck out off eu261 compensation claiming weather delays elsewhere meant the flight would be affected by curfew at destination (even if that’s true what about an aircraft swap?). Those of us in the Industry know that problems happen and that we are judged on how well we deal with them. I’m afraid it’s easyJet null points
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It not in their terms of trading and I don’t believe that they have ever complied with this !
Even the major carriers play lip service these days
Long gone the days BA might put you on a Pan Am 727 to Berlin 😉
Indeed the LCC terms and conditions and indeed many of the legacies budget fare options explicitly state the ticket is NOT an obligation of carriage. The fully flexible economy and business fares only provide that obligation.
And it’s not new Apex fares of old also excluded the obligation of carriage and cover !
Now a legal case might indeed be necessary to test the cases however that’s not going to change thing on the ground right now so to speak
We also need clarity on the full UK rules post B do we not
Even the major carriers play lip service these days
Long gone the days BA might put you on a Pan Am 727 to Berlin 😉
Indeed the LCC terms and conditions and indeed many of the legacies budget fare options explicitly state the ticket is NOT an obligation of carriage. The fully flexible economy and business fares only provide that obligation.
And it’s not new Apex fares of old also excluded the obligation of carriage and cover !
Now a legal case might indeed be necessary to test the cases however that’s not going to change thing on the ground right now so to speak
We also need clarity on the full UK rules post B do we not
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You cannot write T&Cs of carriage to exclude the need to comply with the law. If you could, then every airline would certainly have ruled out the right to compensation under EU261 by virtue of its T&Cs.
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Article 8 – Right to reimbursement or re-routing
“1. Where reference is made to this Article, passengers shall be offered the choice between:
(a) — reimbursement within seven days, by the means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant,
— a return flight to the first point of departure, at the earliest opportunity;
(b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity; or
(c) re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats.
2. Paragraph 1(a) shall also apply to passengers whose flights form part of a package, except for the right to reimbursement where such right arises under Directive 90/314/EEC.
3. When, in the case where a town, city or region is served by several airports, an operating air carrier offers a passenger a flight to an airport alternative to that for which the booking was made, the operating air carrier shall bear the cost of transferring the passenger from that alternative airport either to that for which the booking was made, or to another close-by destination agreed with the passenger.”
By offering a rerouting on a differing day or time within their network or the full refund and compensation within the time frame they comply !
They are not and again I state obligated to buy you a ticket on a competitor!
“1. Where reference is made to this Article, passengers shall be offered the choice between:
(a) — reimbursement within seven days, by the means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant,
— a return flight to the first point of departure, at the earliest opportunity;
(b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity; or
(c) re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats.
2. Paragraph 1(a) shall also apply to passengers whose flights form part of a package, except for the right to reimbursement where such right arises under Directive 90/314/EEC.
3. When, in the case where a town, city or region is served by several airports, an operating air carrier offers a passenger a flight to an airport alternative to that for which the booking was made, the operating air carrier shall bear the cost of transferring the passenger from that alternative airport either to that for which the booking was made, or to another close-by destination agreed with the passenger.”
By offering a rerouting on a differing day or time within their network or the full refund and compensation within the time frame they comply !
They are not and again I state obligated to buy you a ticket on a competitor!
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BTW the only routing that would work for the above person is via Milan as that’s the only point where someone Manchester could connect onto Munich within the Easy network, short of a coach to the Surrey/Sussex county lines!
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I'm beginning to think you must be one of the easyJet customer relations or commercial people.
That interpretation is not sustainable. It says that you are entitled to re-routing at the earliest reasonable opportunity. A reasonable opportunity is a flight with another airline and the CAA as the National Enforcement Body for EU261 takes that view. In the guidance covering cancelled flights, the CAA state:
Although most airlines will book you onto another of their flights to the same destination, if an alternative airline is flying there significantly sooner or other suitable modes of transport are available then you may have the right to be booked onto that alternative transport instead. You can discuss this with your airline.
easyJet, just like any other airline, has an obligation to re-route you which may extend to re-booking you on another airline if that enables you to reach your destination on the day of travel that you have booked.
That interpretation is not sustainable. It says that you are entitled to re-routing at the earliest reasonable opportunity. A reasonable opportunity is a flight with another airline and the CAA as the National Enforcement Body for EU261 takes that view. In the guidance covering cancelled flights, the CAA state:
2. Choose an alternative flight
If you still want to travel, your airline must find you an alternative flight. It’s up to you whether to fly as soon as possible after the cancelled flight, or at a later date that suits you.Although most airlines will book you onto another of their flights to the same destination, if an alternative airline is flying there significantly sooner or other suitable modes of transport are available then you may have the right to be booked onto that alternative transport instead. You can discuss this with your airline.
easyJet, just like any other airline, has an obligation to re-route you which may extend to re-booking you on another airline if that enables you to reach your destination on the day of travel that you have booked.
This is getting interresting.
I think the operatinve word is "you may have the right to be booked onto that alternative transport instead".
Does anyone know of a case where an airline has been condamed under EU261 for not rebooking you on another airline ?
I don't get me started on the very lenient enforcement of EU261 in general and especially for UK carriers in UK post Brexit...
I think the operatinve word is "you may have the right to be booked onto that alternative transport instead".
Does anyone know of a case where an airline has been condamed under EU261 for not rebooking you on another airline ?
I don't get me started on the very lenient enforcement of EU261 in general and especially for UK carriers in UK post Brexit...