Jet2 4
Join Date: May 2009
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If you had read my post properly you would know that I did not deal with jet2 on this matter.
As for flybar..........
As for flybar..........
Personally, I'd have rang my travel insurance and asked them to sort it for me as opposed to doing it myself. When I had an accident on a business trip I rang my amex insurance and they did everything for me.
Infact, that's even what Jet2 suggest
We strongly recommend that our customers take out comprehensive travel insurance at the time of booking to cover for unforeseen eventualities that may prevent you from travelling as planned.
Join Date: Dec 2012
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JKKne
Thank you for making valid points and not just defending jet2 as a cheerleader. My father was given permission to speak on her behalf. The situation in Tenerife was very fluid at the time and the priority was to sort things out, without causing this lady anymore undue stress. The phone call was made to jet2 25mins to late. None of the staff my father spoke to showed any compassion at all in this matter. As for insurance, its hard to get for over 75's apparently.
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Perhaps a letter to customer services afterwards? When this happened to an old friend of mine with British Airways, they had to pay for relevant changes/charges and then send a copy of the death certificate in on which all the charges were refunded (minus non ref taxes)
I'm sure Jet2 would do the same in the situation
I'm sure Jet2 would do the same in the situation
Join Date: Aug 2004
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Is this the Professional Passenger Rumour Network too...
But in short: look we all want to fly cheap and to be able to do so we all need to fit in the system. Anything outside the system can generally not be handled by the system (ie cheap staff with limited responsibilities). The best and in my view only way: make sure your request is noted at the time (e-mail is generally ok) and sort it out afterwards. The frontline staff cannot help you but customer service or as suggested your travelinsurance will sort it afterwards.. The average frontline staff get's 100s of "my mother died" or "my cat is pregnant" stories a month so it is not as special as it is for you and worse a lot of mothers die every other week...
Now can we go back to talking airplanes?
But in short: look we all want to fly cheap and to be able to do so we all need to fit in the system. Anything outside the system can generally not be handled by the system (ie cheap staff with limited responsibilities). The best and in my view only way: make sure your request is noted at the time (e-mail is generally ok) and sort it out afterwards. The frontline staff cannot help you but customer service or as suggested your travelinsurance will sort it afterwards.. The average frontline staff get's 100s of "my mother died" or "my cat is pregnant" stories a month so it is not as special as it is for you and worse a lot of mothers die every other week...
Now can we go back to talking airplanes?
Join Date: Dec 2002
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Zag23
How can righthandrule's post be "excellent" when its not accurate?
How exactly is the following inaccurate.
Whilst that is a tragic story, I completely agree with the view that this is what travel insurance is for. When people are happy to book a cheap flight you accept the terms and conditions and all airlines strongly reccomendaions you take out travel insurance to cover events like this.
I cannot comment on the 'rude' staff with the 'crap attitude' but all calls are recorded and by all means pass it on that it would be investigated if a complaint was made. Staff are never intentionally rude, the full conversation will be on record. However rules are rules, and if one exception is made then why the hell would anyone ever stick to the rules again?
If there was such an issue, I would strongly suggest you complain by the official methods and not on here so something would be done about it. However Zag23, you mentioned the crap attitude of the staff, you haven't exactly set a good example on attitude they way you responded to flybar who was giving a perfectly valid answer to your post. If thats the attitude and tone the Jet2 staff wwre faced with them I'm really not surprised they were shirty. I fully understand that it can be frustrating, and yes before you have a pop at me for being insensitive, I have been in a very similar situation myself and yes we dealt with it like adults as the marvellous Thomas Cook were just as helpful as a chocolate teapot.
I cannot comment on the 'rude' staff with the 'crap attitude' but all calls are recorded and by all means pass it on that it would be investigated if a complaint was made. Staff are never intentionally rude, the full conversation will be on record. However rules are rules, and if one exception is made then why the hell would anyone ever stick to the rules again?
If there was such an issue, I would strongly suggest you complain by the official methods and not on here so something would be done about it. However Zag23, you mentioned the crap attitude of the staff, you haven't exactly set a good example on attitude they way you responded to flybar who was giving a perfectly valid answer to your post. If thats the attitude and tone the Jet2 staff wwre faced with them I'm really not surprised they were shirty. I fully understand that it can be frustrating, and yes before you have a pop at me for being insensitive, I have been in a very similar situation myself and yes we dealt with it like adults as the marvellous Thomas Cook were just as helpful as a chocolate teapot.
Just because someone is opposite in view to you and supportive of Jet2 it does not make them a cheerleader.
They are equally as entitled to their view as you are to yours.
Last edited by Check Mags On; 22nd Jan 2013 at 17:28.
Join Date: May 2009
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Seems strange that both of you who are defending Jet2 (" Yorkshires Airline ") are from............Yorkshire.
How can righthandrule's post be "excellent" when its not accurate? Before jumping in with your jetpooh cheerleading bit, perhaps read everything properly.
Perhaps you should stop insulting anyone that responds to your post, people are entitled to their opinion just as much as you are yours.
Moving on. Back to something actually related to this thread.
There are 3 aircraft in their fleet with the same name:
CELA/LSAE named 'Jet2 Newcastle'
CELA/LSAE named 'Jet2 Newcastle'
Join Date: Oct 2007
Location: Cleveland
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Come on no RYR for me....
This forum is under the heading AIRLINES, airports & routes. Not just airplanes.
Customer service is all part of the fun of running an airline.
This forum is under the heading AIRLINES, airports & routes. Not just airplanes.
Customer service is all part of the fun of running an airline.
Join Date: Aug 2007
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Zag23
If you don't want anybody to comment on your posts then don't post!! This is a forum! I didn't defend Jet2, I made no comment about their response to the situation. All Low Cost Carriers have similar conditions.
I pointed out that Travel Insurance would have covered this situation.
It is possible to obtain Travel Insurance if you are a senior citizen, you just have to search a bit deeper to find it. I manage to insure my 90+ Father in law when he travels with us on holiday.
I am happy to state where I live, yes I live 20 minutes from Jet2's headquarters, but I don't work for them and I don't sell insurance!
Seems strange that both of you who are defending Jet2 (" Yorkshires Airline ") are from............Yorkshire. Someone in authority at Jet2 could have done something but they decided not to. Yes, rules are there but TCX have rules on overweight baggage but they were swerved at TFS. Was going to use jet2 to Alicante later in the year but they will not be getting any more of my business.If you had read my post properly you would know that I did not deal with jet2 on this matter. As for flybar..........
I pointed out that Travel Insurance would have covered this situation.
It is possible to obtain Travel Insurance if you are a senior citizen, you just have to search a bit deeper to find it. I manage to insure my 90+ Father in law when he travels with us on holiday.
I am happy to state where I live, yes I live 20 minutes from Jet2's headquarters, but I don't work for them and I don't sell insurance!
Join Date: Jul 2007
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In reply to COBHC's question regarding aircraft having destination 'names' , it appears Jet2 are slowly moving away from this as the aircraft are rolling out the hangers now in Jet2 Holidays livery.
I'm not sure of why the destination names idea stopped. Maybe because the lettering on the nose was too small for any real marketing value?
I've never heard crews refer to the aircraft by their destination names, just the last letters of thier registrations.
Sometimes fondly changed to names such as 'little princess' for LP, 'always breaking' for AB, 'little 'orrible' for LO and some rather rude ones which I won't write on a public forum but you get the idea!!
I'm not sure of why the destination names idea stopped. Maybe because the lettering on the nose was too small for any real marketing value?
I've never heard crews refer to the aircraft by their destination names, just the last letters of thier registrations.
Sometimes fondly changed to names such as 'little princess' for LP, 'always breaking' for AB, 'little 'orrible' for LO and some rather rude ones which I won't write on a public forum but you get the idea!!
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I've never heard crews refer to the aircraft by their destination names, just the last letters of thier registrations
fr-
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Sometimes fondly changed to names such as 'little princess' for LP, 'always breaking' for AB, 'little 'orrible' for LO and some rather rude ones which I won't write on a public forum but you get the idea!!
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When Jet2 introduced one of the oldest 737-800's and gave it the registration G-GDFA........ within days I heard it being called something Awful and that turned out to be true!!
Join Date: Feb 2002
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Wasn't it G-GDFA the one they scrapped at LBA? I assume they found a problem that wasn't economic to fix. If I'm not mistaken it was a leased rather than owned ac so maybe the lease company made the decision.
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Wasn't it G-GDFA the one they scrapped at LBA? I assume they found a problem that wasn't economic to fix. If I'm not mistaken it was a leased rather than owned ac so maybe the lease company made the decision.
Wasn't GLSAE the aircraft that was painted with the special logo for Newcastle Airports 75th birthday celebrations?
Last edited by MKY661; 23rd Jan 2013 at 17:30.
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It appears so, especially with the 757's but a real shame really, I like the eye catching red and silver livery far better. The Jet2 holidays livery looks cheap and tacky.
Last edited by FRatSTN; 23rd Jan 2013 at 17:40.
