If you had read my post properly you would know that I did not deal with jet2 on this matter.
As for flybar..........
Was your father connected to this couple and did Jet2 have verbal or written permission for a 3rd party to discuss this booking? Otherwise Jet2 broke a boat load of data protection rules on it.
Personally, I'd have rang my travel insurance and asked them to sort it for me as opposed to doing it myself. When I had an accident on a business trip I rang my amex insurance and they did everything for me.
Infact, that's even what Jet2 suggest
We strongly recommend that our customers take out comprehensive travel insurance at the time of booking to cover for unforeseen eventualities that may prevent you from travelling as planned.