Ryanair - 8
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Fireflybob: I think what others were alluding to is the information given at the airport by the independent handling agents. I agree that captains should generally be honest with pax. Unfortunately, by the time you have the chance to explain to them they are ground raged by the lack of information or disinformation they've been fed up to then. On late arrival I always asked the agent what the pax had been told. I then corrected or confirmed it to them via a PA. As a travelling pax it was very common to hear "XYZ is late due to operational reasons. Further information in 1 hr." That tells me diddly squat and is insulting. The handling agents could well be briefed not to announce that the reason is due to airline internal problems. The pax would then have a claim. I was once delayed for 3 hours in GVA on an ez flight having been told it was due to operational reasons. I later found out it was due to lack of 1 C/A who had to be flown in on another flight. It was an internal cock-up, but the pax never knew. ATC are often the scape goats. It could have been an ATC delay from a previous sector and no SBY a/c was available. Just be honest. I've heard many, and heard of many excuses given which were simple BS allegedly just to avoid any pax claims. There can be no other reason; or perhaps the handling agent did not know and made something up. What is try I'm sure is airlines will try to pull the wool over pax eyes to avoid claims.
Join Date: Apr 2009
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quote
>>I always fly Ryanair
Me and Mrs slick knows not to over pack her hand lugage that is smaller than what they allowed
Also always print 2 copies of return ticket just in case
Always take our own food onboard
Play Mr Oleary at his own game and you can win
Simples<<
+1 we work on the basis you get what you pay for, use it.....
>>I always fly Ryanair
Me and Mrs slick knows not to over pack her hand lugage that is smaller than what they allowed
Also always print 2 copies of return ticket just in case
Always take our own food onboard
Play Mr Oleary at his own game and you can win
Simples<<
+1 we work on the basis you get what you pay for, use it.....
Join Date: Aug 2007
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If an airline claims a significant delay to your flight is caused by ATC is there any way for the ordinary PAX to obtain confirmation from whoever is responsible for management and coordination of the department that this is indeed the case?
Last edited by Sober Lark; 30th Aug 2012 at 08:27.
Join Date: Feb 2005
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Ryanair to announce more routes from Budapest.
Press conference tomorrow.
Press conference tomorrow.
Today yet another "great announcement" will be made by him in Warsaw, new "exciting" connections. Development of the same size perhaps?
Meanwhile, people start to realise how uncertain the travelling with Ryanair recently became. The likelihood that the flight will not be cancelled or changed is actually pretty low. Maybe I just have bad luck, but many others experience it as well. Having acquired four FR tickets this year I've flown with them just once. Two flights were cancelled a few weeks in advance, the only valid ticket I still could use (surprise, surprise) is, unfortunately, just one leg flight, not connected any more. It doesn't have any sense, really!
Join Date: May 2011
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Indeed. I normally refuse to use LOCO's but was booking a one-way flight recently for 5 colleagues, ended up booking on Easyjet for an extra £65PP simply because I couldn't get through the Ryanair system. Absolutely hating it.
Join Date: Feb 2005
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Absolutely hating it.
Ryanair have confirmed that negotiations about a new order are underway and it will be for 300 aircraft over 15 years, didn't say what aircraft company.
EU starts to play ball or Airbus gets shafted for US Aircraft which given EU adminstrators are drawn from various countries it would get interesting in the blame game. Assumming a €15-16 Billion order at list price..........actual will be substantially different as you would expect with vendor financing / discounts etc.
Nice way to bring EU to heel on some issues.
Much as the French etc talk about issues their beloved Airbus factories getting busier talks more than bureaucracy.
US can't afford to lose a $20 billion order at book value especially as their economy is in a tight squeeze and new administration in 2013 will want to support their big players. Hence either newly elected President will do what is required.
Anybody who believes Airbus or Boeing wouldn't sell their granny and family for this order doesn't really know aviation.
CV with obtaining 300 Aircraft order from Ryanair for £/€/$ Billion is what matters to the head of commercial aviation.
As for past spats............... past is easily forgotten when salesman gets a huge new order.
eu01 - in an average November in Rome, it pours with rain and is not particularly warm either. If you want to go to Rome as a tourist, there are far better times of year to go.
In 2005, oil was $50 per barrel. It's currently about $100 per barrel and has been close to $100 for the last 12 months. You can hedge all you like, but all airlines are passing the cost of oil onto customers.
We appear to have an airline that is leisure focussed and has realised that sometimes when consumer demand is really low, the cost of running the business is higher than the revenue that can be achieved and thus it's best not to incur the cost of offering the product in the first place.
An analogy might be a retail store chain like John Lewis realising that if they are open on Tuesday at 2 am, they will not get many customers and better to just let the cleaners get on with their work without all the extra costs of running the extra costs of customer centric staff, store managers, security, customer centric lighting, etc...
In 2005, oil was $50 per barrel. It's currently about $100 per barrel and has been close to $100 for the last 12 months. You can hedge all you like, but all airlines are passing the cost of oil onto customers.
We appear to have an airline that is leisure focussed and has realised that sometimes when consumer demand is really low, the cost of running the business is higher than the revenue that can be achieved and thus it's best not to incur the cost of offering the product in the first place.
An analogy might be a retail store chain like John Lewis realising that if they are open on Tuesday at 2 am, they will not get many customers and better to just let the cleaners get on with their work without all the extra costs of running the extra costs of customer centric staff, store managers, security, customer centric lighting, etc...
Think you pretty much got it nailed on.
Europe is in recession and disposable cash for flights is not around.
Better to hold off if you are going to make losses on a route as pretty much nobody else is going to go on the route either.
The companies that survive the recession are those who continue to adapt all the time, the recession is going to be around for another 3-4 years so why kill yourself immediately.
The poster with idea of going after small businesses is fine but problem is that small businesses are cutting back like never before. Its not great travelling from UK to Italy and getting a services contract or order but then finding customer takes 6 months to pay if they ever do.
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Europe is in recession and disposable cash for flights is not around.
We need a recession. We would welcome a good, deep, bloody recession.
Last edited by eu01; 31st Aug 2012 at 19:16.
eu01 - the recession has been good for Ryanair. Many of the smaller carriers have now gone bankrupt, meaning Ryanair has been able to be much more assertive to airports, staff and customers in getting what the company wants.
I disagree to some extend with racedo on disposable cash not being around. It *is* still around, but has become more selective compared to the boom times of 2007. Filling a 737 to a Spanish beach in July is not a problem - but in November many routes become much tougher.
I disagree to some extend with racedo on disposable cash not being around. It *is* still around, but has become more selective compared to the boom times of 2007. Filling a 737 to a Spanish beach in July is not a problem - but in November many routes become much tougher.
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"We need a recession. We would welcome a good, deep, bloody recession"
When I first joined Ryanair before the recession we never grounded 80 a/c in the winter, so thats aload sh!te. A few smaller airlines have stopped flying, but does that help ryanair in the winter?
fr-
When I first joined Ryanair before the recession we never grounded 80 a/c in the winter, so thats aload sh!te. A few smaller airlines have stopped flying, but does that help ryanair in the winter?
fr-
I disagree to some extend with racedo on disposable cash not being around. It *is* still around, but has become more selective compared to the boom times of 2007. Filling a 737 to a Spanish beach in July is not a problem - but in November many routes become much tougher.
Its why Domino etc have seen demand rise as people spend at home rather than out.
Tesco noticed this in 08 as they saw their customers disappear to Aldi / Lidl way before anybody else, who needs research when you see the nations shopping bill every week.
The market will come back but its not just the market that has suffered as the destinations have also pulled back so its a chicken and egg situation.
When I first joined Ryanair before the recession we never grounded 80 a/c in the winter, so thats aload sh!te. A few smaller airlines have stopped flying, but does that help ryanair in the winter?
Sensible approach is going for profitable growth rather than busting the airline for short term growth.
History is full of short term companys.
Join Date: Jun 2011
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Speculated that EDI have set down the law with FR and have said either operate x routes or don't after EZY announced the extra aircraft.
Will FR follow through on the base closure that they threatened if they don't get there way or could the new owners want FR out as they seemed to have p***** off FR at LGW wit all the European route drops from Nov.
Will FR follow through on the base closure that they threatened if they don't get there way or could the new owners want FR out as they seemed to have p***** off FR at LGW wit all the European route drops from Nov.
Last edited by j636; 31st Aug 2012 at 21:55.