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EasyJet - 4

Old 30th Dec 2009, 10:49
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Walnut,

To reassure you, I can confirm that I am not part of Easyjet's PR team. Simply SLF that due to the places I need to fly to use Easyjet on a fairly regular basis. E.g. FNC that I've flown with with them 3 times this year as they are currently the only regular direct flight scheduled operator from the S.E. of England to go there.

I don't doubt that unfortunately due to various circumstances things do go wrong at Easyjet (as it does with all airlines from time to time). I just wanted to ensure that when as as you say the problems "were handled correctly" that this too is highlighted so that Easyjet staff & their handling agents can aim to achieve the highest level of customer satisfaction 100% of the time.
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Old 31st Dec 2009, 16:29
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ChalfontFlyer, I'm sorry you weren't at LGW during the recent snowfall to see how EZY dealt with their operation and passengers, mass cancellations, barely a staff member in sight, ticket desk shut by 7pm.

I just wanted to ensure that when as as you say the problems "were handled correctly" that this too is highlighted so that Easyjet staff & their handling agents can aim to achieve the highest level of customer satisfaction 100% of the time.
Sure you don't work for Easyjet?!
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Old 31st Dec 2009, 17:05
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What an absolute joke!! It's a shambles mate. The weather saved them - i'm sure Luton are preying for more snow as i write this - the crewing situation is beyond critical with no management in sight.
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Old 31st Dec 2009, 17:44
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hbgb

just out of interest, is it so critical due to sickness, or because it has been run too tightly ?? Is this just reflective of the time of year on more systemic ??
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Old 1st Jan 2010, 18:23
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Can I just say that flights do in fact leave even if there is a high chance of having to use an alternate. This happened quite a few times towards the end of the Summer season on the CFU routes.
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Old 2nd Jan 2010, 09:37
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thebeehive – understand your frustration as it clearly was an unacceptable experience for you at LGW but is it really worth shooting the messenger who I can also assure you as well doesn’t work for Easyjet nor to the best of my knowledge even personally knows anyone who does?!
In fact my work is not Aviation related but is customer facing involving some people management. So I understand the need to give praise when it is due as it really helps motivate people to give them recognition when they have been able to solve a problem & help to bring forward a positive customer experience. That’s why I posted here to aim to bring some balance to the discussion that was developing!
What I think the recent snowy experience in Britain serves to highlight is that we simply don’t do snow very well in this country. It’s the one weather condition that not only causes disruption at airports but to most things that require wheels to operate!!
As a matter of interest as you live in Finland how quickly do things get back to some form of normality after snowy transport disruptions? What could Easyjet & the airport operators whose role it is to clear runways etc. learn from them?
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Old 5th Jan 2010, 21:05
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From the EZY website

Total of 70 new routes for 2010

easyJet, the largest UK airline, today announced it would launch a further 21 new routes in the coming year, taking the total number of routes to be launched across its European network in 2010 to 70.

The addition of these new services means the airline will now offer choice of over 500 routes connecting its 19 bases across the UK and the continent to key airports across Europe and North Africa.

The new routes are:
ROUTE START DATE FREQUENCY FARE
One way / Return inc taxes
Liverpool – Bodrum 11 June Mon & Fri £30.99 / £63.18
Bristol – Dalaman, Turkey 16 July Mon, Fri & Sun £42.99 / £74.98
Bristol - Bodrum 17 July Tue, Thu & Sat £30.99 / £63.18
Bristol - Heraklion 17 July Wed & Sat £24.99 / £50.98
Stansted - Bodrum 15 May Tue, Thu & Sat £30.99 / £68.18
Stansted – Dalaman, Turkey 14 May Mon, Wed, Fri & Sun £26.99 / £59.18
Stansted – Dubrovnik, Croatia 15 May Tue, Thu & Sat £26.99 / £48.98
Stansted – Split, Croatia 14 May Mon, Wed, Fri & Sun £26.99 / £54.98
Amsterdam - Prague 14 May Daily €33.99 / €60.98
Geneva - Faro 03 April Thu & Sat €26.99 / €53.98
Geneva - Heraklion 19 June Tue & Sat €35.99 / €62.98
Geneva - Brindisi 03 April Thu & Sat €25.99 / €52.98
Paris Charles de Gaulle – Palma 10 July Mon, Tue, Thu, Sat & Sun €35.99 / €63.98
Paris Charles de Gaulle – Split, Croatia 10 July Tue, Thu & Sat €35.99 / €66.98
Paris Charles de Gaulle – Prague 28 March Daily €35.99 / €62.98
Paris Charles de Gaulle – Malaga 14 May Daily €27.99 / €66.98
Paris Charles de Gaulle – Toulouse 28 March Twice Daily €35.99 / €64.98
Rome Fiumicino - Malta 12 March Daily €25.99 / €52.98
Rome Fiumicino - Nice 12 March Mon, Tue, Wed, Thu, Fri & Sun €25.99 / €54.98
Milan Malpenza – Mahon Tue, Thu & Sat €24.99 / €50.98
Paris Orly - Venice 28 March 2 x daily €31.99 / €64.98

Seats are on sale now
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Old 5th Jan 2010, 21:40
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Easyjet appear to be getting some pretty bad publicity in Spain for abandoning passengers in Morocco. Anyone care to explain what has happened ?
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Old 5th Jan 2010, 23:31
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the crewing situation is beyond critical with no management in sight.
is it because of the new rostering system? There are so many flights canceled whereas none of the airport at all is affected by poor weather! weird
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Old 6th Jan 2010, 07:34
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No!

The worst industrial relations since the Company was founded.

A CEO who has quit. Senior management disengaged from the work force and a pared down ops/crewing team left to pick up the pieces.

One cannot expect staff to 'go the extra mile' if they feel constantly shafted and under resourced.

Oh and the weather doesn't help!

Binder
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Old 6th Jan 2010, 08:54
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#1 (permalink) pilotofjet

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easyjet pilots to strike??
A formal" failure to agree" notice has been served at easyjet by the pilot union BALPA over pay and rostering negotiations which have been ongoing since last April. Whilst management have awarded themselves £10 million in bonuses, pilots are still negotiating a pay rise for last year and are having to put up with the most horrendous working practices in the industry. A private internet site is polling pilots if the working conditions are affecting their home life, which is a measure of just how bad things have become. The next step is to be face to face comminication with the CEO, Ray Webster before a ballot on strike action. Easyjet prides itself in its company culture ethos of being "fun to work for". It seems the fun went about the same time as the IPO. What a strike will do to the share price is obvious. My question is , is the CEO acting in the interest of the share holders by going down this road?
Binder

The above post is from 2003.

They have always been cr*p!
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Old 6th Jan 2010, 09:22
  #612 (permalink)  
 
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December:
Passengers: 3,399,305 +9.3%
Load Factar: 85.4% +3.1pp

2009:
Passengers: 46,077,459 +3,4%
Load Factor: 86.0% +1.4pp
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Old 6th Jan 2010, 09:34
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good numbers for EZJ and out before ryanair for a change.
I suspect BAs problems helped a little.

2010 is going to be a hard year and there are less weak players left to give up capacity. On the plus side they may do well out of people being put off going to the USA for short trips.
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Old 6th Jan 2010, 14:51
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Yep, good figures for easyJet once again. Consistantly well above 80% Load factor.

And not forgetting that easyJet have even more A320s than this time last year, so even more seats to fill...which they seem to be doing. Keep it up
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Old 6th Jan 2010, 21:19
  #615 (permalink)  
 
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getting a bad rep!

A whole program of flight's canx out of LPL today.... blaming the airport , deicing fluid and poor ramp / taxi way conditions.... yet their friends from Ireland operated nearly a full program button.

Is the Cancel button being pressed too quickly be EZY?

The last month has been a bit of a shocker for them in terms of PR!
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Old 6th Jan 2010, 21:53
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I find it really stange how on BBC News e.t.c there always quick to announce how 'ALL easyJet flights have been cancelled from _______airport'

It seems there inserting a new airport name each day! Seriously though, Luton in December, Liverpool today.

They never seem to touch on another airline's full schedule for that day in the same manner. I realise that the flights are cancelled purely on safety grounds, but is EZY really happy about it's name continually being 'promoted' when weather delays occur..surely other airlines doing the same are worth a mentione at badly affected airports?

Or does EZY just have more cancellations ....
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Old 6th Jan 2010, 21:54
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very easy cancels

Seems a similar situation at Luton today when the airport was open for most of the day but a lot of cancellations.
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Old 6th Jan 2010, 22:09
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easyJet cancelled all its Bristol rotations today (around 27) despite the fact that the airport reopened about 1500 hours and according to the airport apron website there seemed to be a full complement, or nearly so anyway, of aircraft parked up.

I appreciate that crewing difficulties might have been a problem but Ryanair sent out several flights after the airport reopened as did a number of other airlines.
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Old 6th Jan 2010, 22:09
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Probably as the 3 airports mentioned Easy are the Biggest
operator there. Lgw Lpl Ltn so will have more cancellations
crew will go in then it all happens so then crew out of hours.
Aircraft not where they should be same with crew.
I know as on standbys there sending us all over to try to keep as much going
as possible. Taxis in snow at 04.00 not nice but part of the job...
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Old 7th Jan 2010, 06:59
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Cancellations

I appreciate very much what you say easyboy but the airline is getting a very poor press in Spain at the moment (where I live now although lived in Bedfordshire for many years) for cancelling flights which the average punter cannot understand especially between Spain and Morocco citing weather problems where the weather has not been that bad. I understand the problem - crews, aircraft etc. - but unfortunately most people don΄t and I would have thought that the management would have made some effort to keep things going in those areas where the weather has not been the problem - but that might be the problem - i.e. the management.
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