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EasyJet - 4

Old 22nd Oct 2013, 22:52
  #3461 (permalink)  
 
Join Date: Sep 2011
Location: Palermo
Posts: 54
U2 opens Palermo-Nice from July 6th

PMO-NCE --3---7
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Old 23rd Oct 2013, 00:38
  #3462 (permalink)  
 
Join Date: Jun 2011
Location: essex
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pamann

Faro,Alicante,along with Barcelona were transfered to Southend
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Old 23rd Oct 2013, 10:38
  #3463 (permalink)  
 
Join Date: Oct 2007
Location: Essex
Age: 35
Posts: 50
18 new routes altogether:

Nice - Palermo, Marrakech, Lisbon
Lyon - Palma, Split
Bordeaux - Amsterdam, Marrakech, Brussels
Gatwick - Newcastle, Paris CDG, Brest, Jersey
Belfast - Bordeaux, Jersey
Edinburgh - Bodrum, Heraklion
Glashow - Kos, Split
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Old 23rd Oct 2013, 10:45
  #3464 (permalink)  
 
Join Date: Dec 2004
Location: Newcastle
Posts: 216
I thought EZY had bought 25 LGW slots from BE from end of March. The new routes so far announced don't add upto to 25 so I assume there will either be more new routes or capacity increases on popular routes?

Last edited by nclairportfan; 23rd Oct 2013 at 10:46.
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Old 23rd Oct 2013, 18:12
  #3465 (permalink)  
 
Join Date: Jul 2003
Location: Under the flight path
Posts: 2,425
When they acquired the slots, EZY said that they would be used both for new destinations and frequency increases.
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Old 25th Oct 2013, 08:38
  #3466 (permalink)  
 
Join Date: Jan 2005
Location: UK North
Posts: 108
easyJet, please end this tyranny!

easyJet, you have what is basically a good quality, affordable product, thank you. And I'm grateful that you and others are giving us route choices that we would never have thought would happen.

But I can see absolutely no sign that you are trying to make the ground journey in any way tolerable. Last night in Berlin, for example, the 2135 SFX-LPL. I notice as I pass Arrivals that the inbound from Liverpool is due at 2107. I reach the departure lounge at 2040 to read that my flight is apparently "boarding" and the gate will "close" at 2105.

Well, I always take this stuff with a pinch of salt but I am not going to risk getting the gate after 2105 in case someone decides that this is an excellent way of taking more money off me. So I go to the gate immediately and amazingly the queues are tiny. All the other suckers are way ahead of me!

The departure lounge is like a prison and stuffed with a full load of passengers. No proper food nor drink nor water, no toilets and seating for well less than half. It's 2050, and there is still nearly 20 minutes till our plane is going to land. A lot of people seem to think that the plane outside is ours and some are queueing for it (despite the allocated seating, so they must be worried about bag space) but it's on the next stand, not ours.

I'm not of an age where I can stand up for ever, so I sink to the hard floor and open my final German beer, eyed enviously by the friendly student slumped next to me. I read quietly, and eventually our plane arrives. The passengers have not even started to get off but half of us get up and join the queue. At least I now have a chair.

After what seems an age, the doors of our prison open and everyone charges out, to join... yes, another queue. Soon just two of us are left in the departure lounge, the other being a pleasant and very pregnant lady.

I expect us to be ejected but we sit there until the backs of the queues reach the bottoms of the steps, and then wander out. On board, we queue while crew and passengers achieve miracles with cabin baggage. I have to say, the cabin crew are excellent considering they were on a lunchtime GVA beforehand.

At Liverpool, as soon as the engines shut down, everyone gets up and yes, you've guessed it, they queue to get off. There is nobody to meet the aircraft so they queue for 15 minutes. Unbelievably, nobody complains. The girl behind me, on her phone, tells her mother but seems to think this is just normal.

The tolerance of all these people is remarkable. Do they not notice all this unnecessary queueing? Do they not query that they are being suckered, just because easyJet is petrified of the passengers not being ready? Do they not object to the abysmal discomfort of the departure lounges? Have they been dumbed down to expect such inconsiderate treatment? Because that is what it is - there is nothing here that a bit of thoughtfulness couldn't solve.

How about business passengers? In the old days, even in economy, ground handling was nothing like this. To be a frequent flyer in Europe now must be a fate worse than death.

It's all in the hands of easyJet. Come on, somebody high up in the airline who has the power to make changes, take a flight on your own airline and count up how long you stand queueing unnecessarily. At the moment, it feels like you are videoing the best queueing moments and you play them back to the Board over a few Friday night beers and have a lot of laughs. What suckers all you passengers are, you exclaim!

And fellow passengers, play them at their own game. Join the tiny handful of people that only join a queue when it has almost disappeared. If we all do that, then easyJet will have to do things differently. And not before time.

Last edited by pilothouse; 25th Oct 2013 at 11:15.
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Old 25th Oct 2013, 08:49
  #3467 (permalink)  
 
Join Date: Jun 2012
Location: N.Ireland
Posts: 1,628
Pilothouse

Fantastic......I like your thoughts

Just like the ark we queue, but I would not just say its an EASYJET thing. Even in LHR pax are like vultures hovering around the departures board and dashing to the gate as soon as the gate number appears

When flying with EZY it depends. If a have a shoulder bag then sit relax and go on last and put shoulder bag under the seat. If I have a carry on bag yes I probably will be one of those vultures!!!
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Old 25th Oct 2013, 08:57
  #3468 (permalink)  
 
Join Date: Jan 2005
Location: UK North
Posts: 108
Not just an easyJet thing, I would totally agree.

However, easyJet is the airline most likely to get a grip and change things for the better.

There's absolutely no point in having a similar rant about Ryanair, is there?!
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Old 25th Oct 2013, 09:31
  #3469 (permalink)  
 
Join Date: Nov 2008
Location: Exit stage right.
Posts: 288
There's absolutely no point in having a similar rant about Ryanair, is there?!
Why ?

Is that because their OTP is a bit above U2 ?
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Old 25th Oct 2013, 09:42
  #3470 (permalink)  
 
Join Date: Apr 1999
Posts: 233
EasyJet - 4

Pilothouse Fair point about SXF. Clearly not a direct EZY issue but any company complaint would be directed by SXF to the shiny new facilities over the runway. The current facilities are run down and not fit, but they were due to close a year or so ago.
Your point about 'boarding' so early according to the departures board. The company are striving for On Time. The percentage of those who don't make it to the gate on time is low, but every day some don't make it. An average 4 sector day that I do, we have 10 pax who have not shown for whatever reason. Obviously EZY want to get everyone to where they want to go, by getting as many at the gate, ready to go by STD -25 any delay caused by luggage / passenger no show is minimised.
Not a perfect system but they're really working hard to be on time.
Your comments are intelligent and well put, email easyjet and let them know your experience and thoughts.
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Old 25th Oct 2013, 10:04
  #3471 (permalink)  
 
Join Date: Sep 1999
Location: Manchester
Posts: 1,290
I just wish they didn't "board" when the aircraft isn't even at the gate.
Fed up with being "penned" in a corridor at Malaga for 30+ minutes, I won't fly EZY from there anymore. This is where of course a substantial number of pax were recently abandoned & locked in a corridor whilst the flight left without them.
EZY take a leaf out of MOLs latest adventure & "improve customer experience"
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Old 25th Oct 2013, 10:10
  #3472 (permalink)  
 
Join Date: Oct 2011
Location: United Kingdom
Age: 37
Posts: 701
I'm just interested. How is the boarding different for other UK/Ireland airlines board their aircraft saying as they use the same piers as EZY?
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Old 25th Oct 2013, 10:40
  #3473 (permalink)  
 
Join Date: Jan 2005
Location: UK North
Posts: 108
One reason I've pinpointed easyJet as a possible pathfinder to sort out this industry-wide idiocy is because they are big enough to take control of their airports, yet not so big as to make a change impossible.

I imagine that they can do pretty much what they like at all their UK bases and therefore (for the UK traveller) the potential is there to "enhance the customer experience" on 50% of occasions. That's a very good start.

And they have a fair few European bases too, though (as mentioned above) somewhere like the current SFX is a basket case for understandable reasons. At the end of the day, it is all down to local staff. I never cease to be amazed at the inability of contracted handling agents to simply do what their airlines ask, even when there is an airline station manager in close proximity. And even locally recruited direct employees can often get it wrong.

Anyway, just sorting this out at the UK end would make a lot of people much happier. I don't know what's worse, the boredom and physical pain of queueing, or the feeling that one is being treated as a complete mug. Not nice either way.
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Old 25th Oct 2013, 10:42
  #3474 (permalink)  
 
Join Date: Oct 2006
Location: southern spain
Posts: 1,842
STANDING ETC

It is definitely not just an easyJet thing. Some years ago I travelled back from Aberdeen to Heathrow with BA and was lucky to get a jump seat ride in the days prior to 9/11. When we landed at Heathrow - 10 minutes early - we had to wait for a stand to become available. After a couple of minutes the No.1 came into the cockpit and asked what was going on. At that juncture I turned round and all I could see was a mass of people standing up and waiting to get off! Two years ago I was on a Spicejet flight and most of the passengers were up while the aircraft was still taxying off the runway!
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Old 25th Oct 2013, 11:23
  #3475 (permalink)  

Pilot of the Airwaves
 
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Location: Close to the Med
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Mr A Tis

Boarding at Malaga is no different to Gatwick.

The statement
"penned" in a corridor
, is simply untrue.

The difference at Manchester, is that you are called to an A/B/C gate and kept in a cold area prior to walking to the aircraft and boarding by stairs. I know which I prefer.
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Old 25th Oct 2013, 15:11
  #3476 (permalink)  
 
Join Date: May 2008
Location: Darkest Surrey
Age: 65
Posts: 41
Easy Jet Boarding experience

Just reading through the various posts re 'Quality of EJ Boarding experience'.
As has been said, this is usually down to the airport concerned rather than EJ.
Based on my own personal experience I avoid flying EJ out of Glasgow & Amsterdam, both these airports 'herd you' into a dedicated boarding area, that at Glasgow is solely for EJ departures, at AMS it is the 'Low fares' terminal.
I often fly into Glasgow but always ensure I return from Edinburgh, so unpleasant is the 'pig-pen holding area at Glasgow, presumably EJ have some policy control/decision making influence at Glasgow?
To echo the feedback aimed at MOL, Why make the passengers experience so unpleasant?
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Old 25th Oct 2013, 15:21
  #3477 (permalink)  
 
Join Date: Sep 2007
Location: Essex
Posts: 1,078
In the last three months I've boarded EZY jets at Bristol, Southend, Rome, Edinburgh and Amsterdam. At none of those airports did I have a particularly unpleasant experience although the bussing at Bristol was rather slow. SEN was the best, but that's not surprising with its size and modernity. At whichever airport, folks do leap up as soon as the aircraft stops on the stand, but there's no need to do so and you lose little time by staying in your seat. EZY do a good job in my experience and the queues are no worse than for other airlines. Brits just like queuing - it's in our genes.
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Old 25th Oct 2013, 15:27
  #3478 (permalink)  
 
Join Date: Jan 2005
Location: UK North
Posts: 108
Very interesting Mr Surreyman.

I was just thinking about Amsterdam, where there is barely a single seat in the departure pen and you can be trapped in there for ever.

Above is a reference to Manchester. easyJet only transferred to Terminal One quite recently, and it is indeed appalling to be sent down down those 1960's stairs from that inadequate pen into the freezing pit to await the eventual release into a Manchester downpour.

In UK I don't believe it is down to the airport at all. Airlines these days have a lot of clout with airports. And even if the physical facilities are tight or prehistoric, the airline can easily add a human touch to make it bearable.

An example is Jet2's check-in area at Manchester. Arrive at the door and your heart will sink as you view the usual 0600 heaving mass of humanity... until you find yourself welcomed by one of an army of red-fleeced assistants who will smooth your path. Suddenly you realise that the whole thing is under control and it doesn't seem so bad.

In summary, I'd say that easyJet has complete power to move passengers around just as they would like to. Either they are choosing to do it as they are now, which is appalling, or it has evolved like this because nobody has really given it a thought.
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Old 25th Oct 2013, 15:32
  #3479 (permalink)  
 
Join Date: Aug 2002
Location: London (Babylon-on-Thames)
Age: 40
Posts: 6,168
It does depend, departing domestic at GLA can be from the old domestic which has a big communal seating area with food and drink or if the inbound arrived from abroad boarding from international pier. Occasionally they do use airbridges, and allocated seating means I can saunter on last as I travel light enough to get the bag under the seat in front.
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Old 25th Oct 2013, 17:35
  #3480 (permalink)  
 
Join Date: Jun 2003
Location: UK
Posts: 2,521
Originally Posted by pilothouse
easyJet... I can see absolutely no sign that you are trying to make the ground journey in any way tolerable.
You had my attention with this. We all believe that the changes we have made to the product have left our contractors looking a bit below par. So I read on...

Originally Posted by pilothouse
A lot of people seem to think that the plane outside is ours and some are queueing for it
OK, so passengers queue unnecessarily. I don't get it either, but I just hang back to the end, as if I were on a legacy airline....

Originally Posted by pilothouse
After what seems an age, the doors of our prison open and everyone charges out, to join... yes, another queue.
Hmmm, more complaints about uneducated pax...

Originally Posted by pilothouse
At Liverpool, as soon as the engines shut down, everyone gets up and yes, you've guessed it, they queue to get off.
And again.


Originally Posted by pilothouse
It's all in the hands of easyJet.
Eh? Did I miss the logic link here? How on earth can the airline control this?

Most of our pax fly once a year, so it's going to be a good year before they work out that there's no need to queue any more.


Originally Posted by pilothouse
An example is Jet2's check-in area at Manchester. Arrive at the door and your heart will sink as you view the usual 0600 heaving mass of humanity... until you find yourself welcomed by one of an army of red-fleeced assistants who will smooth your path. Suddenly you realise that the whole thing is under control and it doesn't seem so bad.
Sounds like an advert from someone who works for Jet2! What? Ah, you DO work for Jet2! Next thing I'll read is that Jet2 are "user friendly and smooth"...*

To be fair, you should know that the airlines can exert very little real difference on the monopolistic airports when it comes to major infrastructure change.


* Contemporary internet meme.
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