Chaos at Terminal 5
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Who is the to$$er they have put on the TV.....'the most complex terminal move in history'. says he...I think not!! Clearly another of those not actually brought up in the industry, a pretender from some fast food joint or what ever? T5 is around the corner from T4 and across the way from T1. Hardly a difficult move? Try loading ALL the ground equipment on boats/ trucks at midnight and re-opening 35 miles away at 5AM as they did in HKG. (Yes I know that was a cock up too!!).
Thank goodness we still have AMS! Comes in to its own now, remember when it advertised as Londons 3rd Airport?
Thank goodness we still have AMS! Comes in to its own now, remember when it advertised as Londons 3rd Airport?
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Fingers crossed
LHR really is now the laughing stock of the world. It looks like that instead of BA flights its now all the proverbial chickens of miss-management that are coming home to roost.
I'm due to fly down from EDI to T5 tomorrow morning - day trip only so thank goodness no baggage to worry about. Usually use BD but thought that I'd give BA a try and see T5 - how wrong can a decision be !
I'm due to fly down from EDI to T5 tomorrow morning - day trip only so thank goodness no baggage to worry about. Usually use BD but thought that I'd give BA a try and see T5 - how wrong can a decision be !
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I think it would be an interesting exercise to hear if the new terminal 3 at Beijing is having similar problems, having also opened only just recently and on a similar scale to T5. Can anyone give a view on this ?
Keeders
Keeders
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bloody hell, i click on sky news & this has made front page!.
damn!
after all the promising talk mr walsh & his cargo boys gave us over at world cargo
ever since i started with BA back in July 07, all i have seen, heard & feel is so much negative energy, from what i believed all that time ago was a world class leading airline. we're well behind....
so much laziness & blame culture going on. seems everyones in it for the money without doing anything positive, not only for the company but a goal for themselves in life.
how wrong was i or am i in the wrong department?.
i know for T5 it's like early days still, but come on, it's not as if T5 just arrived out of nowhere...its been ages to get everything with all the trials & what not, running good enough by now.
what was all my t5 training for?...from what i know, it taught me nothing really...maybe only like where the tea machines are, the best places to hide & skive! etc..
i thought that only a handful of comments on this topic would be thumbs down, but its like every post
im still on a few days hols from BA but will dread my first day back to see just how messy which im sure it still very much would be it really is.
will be handing in my notice soon its looking too!..
im sure there is something better where good teamwork & communication in a company mean something & can actually work.
damn!
after all the promising talk mr walsh & his cargo boys gave us over at world cargo
ever since i started with BA back in July 07, all i have seen, heard & feel is so much negative energy, from what i believed all that time ago was a world class leading airline. we're well behind....
so much laziness & blame culture going on. seems everyones in it for the money without doing anything positive, not only for the company but a goal for themselves in life.how wrong was i or am i in the wrong department?.
i know for T5 it's like early days still, but come on, it's not as if T5 just arrived out of nowhere...its been ages to get everything with all the trials & what not, running good enough by now.
what was all my t5 training for?...from what i know, it taught me nothing really...maybe only like where the tea machines are, the best places to hide & skive! etc..
i thought that only a handful of comments on this topic would be thumbs down, but its like every post
im still on a few days hols from BA but will dread my first day back to see just how messy which im sure it still very much would be it really is.
will be handing in my notice soon its looking too!..
im sure there is something better where good teamwork & communication in a company mean something & can actually work.
Last edited by darrylj; 27th Mar 2008 at 20:12.
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Roll on summer 2012. Today was only one terminal, 2012 will be a bunch of stadiums. On that note have they even started to build them yet?
I feel the fault doesn't just rest with BA and BAA. Its our culture as a whole. DISORGANISED. And who will be accountable for this chaos. NO-ONE.
I'm convinced our olympics will suffer the same fate. CHAOS
I feel the fault doesn't just rest with BA and BAA. Its our culture as a whole. DISORGANISED. And who will be accountable for this chaos. NO-ONE.
I'm convinced our olympics will suffer the same fate. CHAOS
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The question is are they going to have this fixed tomorrow or is the carnage set to continue for weeks?
Whether it's ultimately BA or BAA's fault the simple fact is that BA should have had a contingency plan in place that could cope with anything, even if that contingency plan involved a number of pre-nominated flights that could have been quietly moved back to T1/T4 for a week (it would not really have been noticed due to there still being other flights leaving from there anyway), an army of people ready to, y'know, read baggage labels and sort the bags by hand, or even for passengers to carry their own bags through to the plane! As it is with seemingly no contingency plan they have made global headlines as an utter laughing stock yet again.
What's made it worse is all the prepublicity that there's been in recent weeks/months about how smoothly this move was supposed to go and how everything was so well tested! Would have been far more sensible to have kept a guarded tongue and then crow about things after the fact when they went well. If you look at one of the (sadly now rare) engineering successes of the country, the various Docklands Light Railway extensions, in each case they have actually commenced service quietly and without fanfare a few days to a week before the official opening date, so that by the time the official opening date comes and the press are ready to eat the project alive, all bugs are already gone.
The icing on the cake though is that spokesman on Sky News. What kind of a joke was he, turning on his heels before barely finishing his last sentence and clearly seen on Sky News running for his life. If any executive position in BA should have a charismatic person who can own the media scrum with ease it should be that one. And as for his claims that this was one of the most complex moves in history, oh dear me. How deluded.
Shambolic.
edit: I should add that I was on one of the last trials that had a couple of thousand volunteers there all trying to check in at once, and that seemed to go OK, although I absolutely slated them on signage (there was absolutely nothing to say where first class check-in was, or to confirm that the escalators going visibly downstairs from the main hall of T5a did indeed go to the train that goes to T5b) and in my personal interview I got I sarcastically mentioned that I didn't think the five or so Harrods shops were quite enough (seriously - you walk around and you just seem to come to Harrods after Boots after Harrods after Boots shop and very little else), but that didn't mean I wanted to see the place fail today.
Whether it's ultimately BA or BAA's fault the simple fact is that BA should have had a contingency plan in place that could cope with anything, even if that contingency plan involved a number of pre-nominated flights that could have been quietly moved back to T1/T4 for a week (it would not really have been noticed due to there still being other flights leaving from there anyway), an army of people ready to, y'know, read baggage labels and sort the bags by hand, or even for passengers to carry their own bags through to the plane! As it is with seemingly no contingency plan they have made global headlines as an utter laughing stock yet again.
What's made it worse is all the prepublicity that there's been in recent weeks/months about how smoothly this move was supposed to go and how everything was so well tested! Would have been far more sensible to have kept a guarded tongue and then crow about things after the fact when they went well. If you look at one of the (sadly now rare) engineering successes of the country, the various Docklands Light Railway extensions, in each case they have actually commenced service quietly and without fanfare a few days to a week before the official opening date, so that by the time the official opening date comes and the press are ready to eat the project alive, all bugs are already gone.
The icing on the cake though is that spokesman on Sky News. What kind of a joke was he, turning on his heels before barely finishing his last sentence and clearly seen on Sky News running for his life. If any executive position in BA should have a charismatic person who can own the media scrum with ease it should be that one. And as for his claims that this was one of the most complex moves in history, oh dear me. How deluded.
Shambolic.
edit: I should add that I was on one of the last trials that had a couple of thousand volunteers there all trying to check in at once, and that seemed to go OK, although I absolutely slated them on signage (there was absolutely nothing to say where first class check-in was, or to confirm that the escalators going visibly downstairs from the main hall of T5a did indeed go to the train that goes to T5b) and in my personal interview I got I sarcastically mentioned that I didn't think the five or so Harrods shops were quite enough (seriously - you walk around and you just seem to come to Harrods after Boots after Harrods after Boots shop and very little else), but that didn't mean I wanted to see the place fail today.
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So people pay to fly BA because it's a full service airline and;
"Passengers unable to travel have been asked to find their own hotels"
"he was there at 3pm for an 8pm flight and now it looks as if that was just not long enough. Queues are now back to the door .. and still no information. Chaos rules"
God help is in 2012......................
"Passengers unable to travel have been asked to find their own hotels"
"he was there at 3pm for an 8pm flight and now it looks as if that was just not long enough. Queues are now back to the door .. and still no information. Chaos rules"
God help is in 2012......................
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Wheelchair access?
I haven't read all posts in this thread but there was a gentleman who uses a wheelchair,stuck on an aircraft for over an hour, and then when he got off he found there were areas with no 'dropped' kerbs for him to get his wheelchair up. How did an omission like that get thru any dry runs and testing? It was also mentioned that only one lift out of 18(?) in the whole Terminal was working and they were failing again as fast as they were 'fixed'.
Resident insomniac
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More to come?
Heathrow East Terminal:-
BAA announced in November 2005 that when Terminal 5 opens Terminal 2 will be closed to allow the Heathrow East scheme to be built.
This will see Terminal 2 and the Queen's Building offices being replaced by a new terminal capable of handling 30 million people, five million fewer than Terminals 1 and 2 are currently used by, although considerably more than the design capacity of the existing buildings.
Work is planned to start in 2008 and to be completed by 2012, in time for the London Olympics, although reported delays are making this target unlikely.
This will see Terminal 2 and the Queen's Building offices being replaced by a new terminal capable of handling 30 million people, five million fewer than Terminals 1 and 2 are currently used by, although considerably more than the design capacity of the existing buildings.
Work is planned to start in 2008 and to be completed by 2012, in time for the London Olympics, although reported delays are making this target unlikely.
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The BAA/Hal should be sued big time over this.Another complete cock up by them.
And its the poor passenger who has to suffer yet again.
Why is it anything they do at heathrow is always a disaster.
And its the poor passenger who has to suffer yet again.
Why is it anything they do at heathrow is always a disaster.
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A cracker in the Daily Mail,
David Haslam, 28, an Army officer from Camberley, Surrey, said he waited for more than three and a half hours to pick up relatives from the arrivals lounge. He said: 'My mother-in-law had to abandon her luggage in the end because she had to get a connecting flight. There is still no sign of my father-in-law.'
Crikey, they've even lost passengers!
David Haslam, 28, an Army officer from Camberley, Surrey, said he waited for more than three and a half hours to pick up relatives from the arrivals lounge. He said: 'My mother-in-law had to abandon her luggage in the end because she had to get a connecting flight. There is still no sign of my father-in-law.'
There's a nice little airport just up the M1 that will be happy to take your custom. It has flights to 80 destinations all over Europe, at a fraction of Heathrow prices. You can even fly to the Middle East and New York in comfort for a reasonable price.
The car parks are in the same county as the airport, and everything works well most of the time. It's about half an hour from central London by train. It is not run by BAA, and British Airways are nowhere to be seen.
Try it sometime - it's called Luton.
The car parks are in the same county as the airport, and everything works well most of the time. It's about half an hour from central London by train. It is not run by BAA, and British Airways are nowhere to be seen.
Try it sometime - it's called Luton.
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Originally Posted by [URL="http://www.pprune.org/forums/member.php?u=224935"
GobonaStick[/URL]]Don't quite know why BA is attracting all the vitriol. It doesn't operate the baggage system, or the car park, or the security barriers, or unlock the doors of T5 in the morning surely?
And for BAA,
time to increase the airport's fees I suppose!
