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Old 25th Feb 2008, 18:31
  #1121 (permalink)  
 
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Now I can't even get on to the website never mind check in online!
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Old 25th Feb 2008, 18:41
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On the booking front, the situation is rather... miserable. At least outside of the UK, where you get repeatedly messages like "Http/1.1 Service Unavailable" as soon as you try to book (the issue has been verified by messages/forums in several countries). I can envisage a quasi-triumphant propaganda tomorrow: "due to unprecedented demand" (and so on), but later I can anticipate Navitaire (the software provider) being sued by Ryanair for the losses and damages brought about by the malfunctioning sales system. I just hope I'm wrong.
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Old 25th Feb 2008, 19:22
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Oh, why cannot there be a Cork-Beauvais secretly hiding away in the booking engine!
Tom, why would you want Ryanair to come and damage Aer Lingus's very successful Cork-Paris CDG route. Its one of Aer Lingus's best performing routes from Cork. Ryanair coming onto Beauvais probably wouldn't even increase passenger numbers significantly on Cork-Paris, but would only hurt Aer Lingus's loads and yield.
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Old 25th Feb 2008, 20:04
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The Aer Lingus fares are too expensive on Cork- CDG for at least the last two years. Now, I know ryan2000 made mention of it on this or the EI thread but some of my own relations have been comparing the EI fares from Cork to CDG and the FR fares from 'Th'Other Place' to BVA for April and May and the difference is just away too much. The EI fares from Cork to Paris are just far too high for folk with more modest budgets. It is not anything like business class seats my relations are looking for either for that matter.
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Old 25th Feb 2008, 20:35
  #1125 (permalink)  
 
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Has anyone been able to get on to the website and finish a booking today ? I have been trying since lunchtime and still cant get through
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Old 25th Feb 2008, 20:38
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Yes. Got confirmation email as well. However it took me approx 3 hours of constant trying. It should have take 2 minutes .
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Old 25th Feb 2008, 20:41
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The Aer Lingus fares are too expensive on Cork- CDG for at least the last two years. Now, I know ryan2000 made mention of it on this or the EI thread but some of my own relations have been comparing the EI fares from Cork to CDG and the FR fares from 'Th'Other Place' to BVA for April and May and the difference is just away too much. The EI fares from Cork to Paris are just far too high for folk with more modest budgets. It is not anything like business class seats my relations are looking for either for that matter.
I will admit that Aer Lingus fares on Cork-Paris are quite high and during the summer in particular can verge on downright extortion. However, for the long term survival of the Aer Lingus base at Cork we need to have routes that are very profitable for the company. Perhaps a 3 or 4 times weekly service to Beauvais would be sustainable without damaging yield on Cork-CDG too much? .
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Old 25th Feb 2008, 20:53
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Ork-cdg

Aerlingus are definietely milking it on ORK-CDG and making no effort to expand the frequency.
Excellent value can be got by booking in advance on their other ORK routes good deals are very rare on this route.

It's only a matter of time before Ryanair take them on in Cork so EI should look at their costs, particularly the outdated practice of putting crews up in local hotels. Is Cork an EI base or is it not?
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Old 25th Feb 2008, 20:59
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It's only a matter of time before Ryanair take them on in Cork so EI should look at their costs, particularly the outdated practice of putting crews up in local hotels. Is Cork an EI base or is it not?
Most EI cabin crew and pilots are Cork based. However I don't think they have enough Cork based pilots in particular so they have to be supplemented at times with Dublin based crews put up in local hotels. They had a similiar practice when they first opened the Belfast base but I think all crew there are now locally based.
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Old 25th Feb 2008, 21:15
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RYR website appears TU at present impossible to progress beyond the earliest stages of the booking process.Someones going to feel the full fury of MOL tomorrow
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Old 26th Feb 2008, 07:12
  #1131 (permalink)  
 
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The Ryanair website 'appears' to be fully functional at the moment at least. All pages load quickily and you can go through to the final stage of booking in just a few seconds. I will be booking flights later on so will let you know how it goes.
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Old 26th Feb 2008, 07:23
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Seems ok at present the following update is posted on the header page

"The new Ryanair.com website is now up and running. However, due to phenomenal demand some customers are experiencing some delays during the booking process. We are working to resolve these issues as quickly as possible and ask that customers bear with us during this time."

So as always with RYR a positive spin put on difficulties(phenomenal demand).Checked some prices for flights I,m interested in early June quite high prices..perhaps a change in pricing policy introduced at the same time??We live in interesting times.VBR Stampe
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Old 26th Feb 2008, 09:23
  #1133 (permalink)  
 
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The website is in a real mess.

Desperately slow, also IF you are lucky enough to get to a page to put your details in it tries to charge you random insurance premiums even when none is selected and then it simply falls down.

Desperate.
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Old 26th Feb 2008, 09:52
  #1134 (permalink)  
 
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Well booking through Easyjet aswell they automatically add on insurance cover, to which you have to DESELECT it.


Regards
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Old 26th Feb 2008, 10:08
  #1135 (permalink)  
 
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Deselecting it makes no difference. I sat and watched the amount refresh on the screen in front of me to different amounts without any user intervention.

They have some serious glitches.
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Old 26th Feb 2008, 10:13
  #1136 (permalink)  
 
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Yesterday, their new website contained the automatic inclusion of taxes and passenger duties but today it seems to have gone...

...or did I just dream it?

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Old 26th Feb 2008, 11:29
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Correct... the first evening it went live, the taxes and charges would show on the flight select screen once you selected. Now, they only show on the next page once you've chosen your flights (just like the old days in fact!).

What's happened to the 1p offer? I'd have thought there would have been info on routes / dates etc, but the banner on the front page remains unclickable.

The old site was far far better... you could use "find lowest fares" to check their entire route network across 3 weeks from London in 20 mins or so - now it takes a lot lot longer, and you can't even click "back" after selecting a fare without the "POSTDATA" box popping up.
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Old 26th Feb 2008, 11:33
  #1138 (permalink)  
 
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This is so frustrating. The website takes around 5 minutes just to show details of a flight, and then times out before you can even go the the next stage of booking. There are no details of how to get these '1p' flights and I'm lucky if the homepage will load at all. At the moment I do not want to send my credit card details through their website if the page is constantly timing out.
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Old 26th Feb 2008, 12:11
  #1139 (permalink)  
 
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Originally Posted by ESCNI
Yesterday, their new website contained the automatic inclusion of taxes and passenger duties but today it seems to have gone...

...or did I just dream it?
Originally Posted by jack_essex
This is so frustrating. The website takes around 5 minutes just to show details of a flight, and then times out before you can even go the the next stage of booking. At the moment I do not want to send my credit card details through their website if the page is constantly timing out.
I bet they are swearing and damning and desperately trying to get the booking pages work in any possible way. Don't blame them today. There is, however, a catch. They have probably bet on a lame rooster. As cautious and leery with the investments as MOL can be...

Just think. The Ryanair's policy has traditionally been to avoid main airports, because they are too big, too expensive, too unefficient. So why on Earth did they decide to rely upon Microsoft-based software? Big, expensive, unefficient. And, above all, resource-hungry. The hardware that you could have used with Linux or even W2k will be far too insufficient with all these new MS- technologies requiring XP or even Vista.

Nobody's infallible, but FR has just made some wrong decisions; concerning the routes development, the relations with their customers, now this BIG FLOP (as it seems).

According to FR news: “Our new, improved booking engine will enable us to welcome millions of additional passengers as we double in size to 100m passengers per annum.

I think they have painted themselves into a corner and that will cost them much (in many ways).
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Old 26th Feb 2008, 12:43
  #1140 (permalink)  
 
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I fear we may have seen the end of the infamous 1p flights....
When you move through to the payment stage the usual credit card fees are ready to be applied!!!

Guess it was too good to be true
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