Ryanair - 6

[LGS6753]

I have been trying to book 8 flights since 1pm, and so far failed to get anywhere.
By my reckoning, this is costing Ryanair about £7m per day!

[CorkEICK]

Well some of ye are either very unlucky, dont have broadband or are doing something wrong. I have booked 5 different sets of return flts since 5pm yesterday. I admit first set took nearly 3hrs of trying but since 6pm today I booked 2 sets in the same time as I wud have early last week. Also managed to get one "free" return trip dublin cork and didint even get charged the credit card fee!! However they rectified that glitch quickly...1

[True Blue]

I just can't understand why you bother at all. think on how much time you have wasted on trying to book. Why not go and book with a decent airline?

True Blue

[randomair]

I don't get it; you select a 1p flight(that was advertised) then on the next screen you get the tax added on. Was that not the very reason that the OFT made them change their website?

[Charlie Roy]

The new version of "Find lowest fares" is crap!

• You need to click on a day before seeing all flights on that day.
• Next week and Previous week buttons only half work. They always skip one day of the week, since the overview only shows 6 days and a week has 7 days.

Majour disappointment

[eu01]

The new version of "Find lowest fares" is crap! Major disappointment

For most of us, yes.

And Ryanair people thought it would comply with an Office of Fair Trading instruction to display all prices inclusive of tax and charges, do they? In fact, the full price of the flight displays PRECISELY AT THE SAME STAGE OF THE BOOKING. The only change is related to the fact that having CHOSEN the flight you are able to see the taxes/fees related to it (and only to THIS ONE) and the rest of the page doesn't change (still showing other flights without taxes) while formerly after chosen your flight you were re-directed to another page. Otherwise, the informative side of the booking system is worse, definitively.

I generally sympathetise with the low-cost flights idea, but that move has been, unfortunately, the next big disappointment on the part of Ryanair. As far as I have read the opinions and discussions on the net, most of the customers share my view.

[frfly]

listen to yourselves....do you really think ryanair care about the opinions of people? All they care about is getting pax onboard their aircraft and selling them all the add ons such as bags, PB, excess, onboard catering etc. even making money off the onboard marketing from other companies. So they might not go about it in the best way, but they have one of the highest load factors (and lets remember they use 189 seaters, not 150 or less like your average lcc) and they offer the cheapest fares, fact.

If you dont like ryanair fair play, but they have made travel accessible to everyone, and they should be credited for that. People just dont like to see success, thats a shame.

On another matter, I just booked 3 rtn flights from PIK to ORK for £0.06!

[UPS@EMA]

Just seen on the availability chart on Ryanair.com and states there are 1p flights from EMA to Vasteras, i also saw on the destination list in the book now list stating Santiago de Compostela. these are 2 routes not operated by FR from EMA. Are we expecting an announcement soon?

Cheers Stu

[lexoncd]

I have a feeling the "new system" to meet the Trading standard requirments might meet a few problems. Sure when you finally select a flight the price comes up but that is in breech of the rules.

At the time of selection the full price isn't shown.

Sorry Mick letter off to Bruce to ask him to slap your wrists.....not that you'll do anything until you've milked the publicity.

[EGAC_Ramper]

We flew to santiago previously out of EMA during summer of last year. But I aint heard anything of this nor Vasteras.


Regards

[ESCNI]

"Account number is too short"

...no, it isn't. It's 16 digits like every other card in my wallet!



WTF, is going on?

[take-off]

funniest quote?

Well this must be the funniest thing ive read in a thread in a while... found in cardiff thread...
....."Mr O'leary you can stick your airline up your arse"


Well made me chuckle

p.s maybe pax could email MOL this over the shocking 'new' website!!! 35 minutes to get a price for blk - gir and im on broadband 10mb!!! failed to get a price just got sent back to home page....

[randomair]

http://www.marketingweek.co.uk/cgi-b...=254&h=260&f=3

[Gaza]

I have a feeling the "new system" to meet the Trading standard requirments might meet a few problems. Sure when you finally select a flight the price comes up but that is in breech of the rules.

At the time of selection the full price isn't shown.

The Ryanir site is operating in EXACTLY the same way as flybe. The true cost is only shown once a flight is selected.

[pee]

listen to yourselves....do you really think ryanair care about the opinions of people? All they care about is getting pax onboard their aircraft and selling them all the add ons such as bags, PB, excess, onboard catering etc. even making money off the onboard marketing from other companies. So they might not go about it in the best way, but they have one of the highest load factors (and lets remember they use 189 seaters, not 150 or less like your average lcc) and they offer the cheapest fares, fact.

If you dont like ryanair fair play, but they have made travel accessible to everyone, and they should be credited for that. People just dont like to see success, thats a shame.

Now wait a minute! Many of us do appreciate Ryanair's way of making business, we have also learned to value the price-level, many estimate the other carriers' fares in relation to FR rock-bottom standard, why not like their success in general. The real problem is, in my opinion, just what you've said: "do you really think ryanair care about the opinions of people?". And that's the core of this issue. It might become more and more chalenging for them to get pax onboard their aircraft if they still disregard these opinions. Never underestimate other people, they might vote against you (with their feet and money as well), the competition doesn't sleep. While they do not usually sell 1penny flights, they may at least pretend to care about you. And nobody likes to be cheated. When they promise you to show the entire price of the flight and you notice that all changes were less-than-virtual, do you like it? You still have to search one-by-one to find the 1p flights without tax and distinguish them from 1p flights with tax, so where is this clarity and simplicity promised? O'Leary build this airline from scratch and made it very convincingly, all honour goes to him. At this stage however, he showed a lack of the fineness in the relation to customers. That really doesn't pay.
I've observed a slow, but clear fall in load factors on many routes, it should be a warning, but the explanation is always related to something else (as we hear), the passengers are very satisfied, as they say. Are we? Or perhaps, the route policy based on some research rather than only on joining the "deal-prone" airports with themselves would work better? For example, which is better: to link cold Finland with wet Liverpool (because there is a 'trusted' airport), to fly half-empty and to retreat very soon or perhaps would it be smarter to fly well-paying passengers from cold Scandinavia to sunny Southern Italy? Or what was the sense of initiating fligths from Germany to Billund amidst winter, when the Legoland was closed, just because BLL has offered some kind of a deal? Even combined with 1-cent offer it didn't fill the planes. Think a bit different, I say, and listen. Just listen to your passengers. If you think the "free" flights will be enough, you are wrong. People might prefer to pay a little bit more just to get something more. Here in Finland people speak English, but booking in foreign language scares away, it's too stressful for many. Was it really so costful to keep Finnish language version going? A minor issue, you can say. But the life (and our decision making) are usually based on minor matters, don't you think?

My advice to FR: don't overestimate yourselves and do not think your customers are not smart enough, do not daunt them.

[MAN777]

Pee - very well said

Interesting article from this site

http://www.uk-airport-news.info/stan...ws-260208a.htm

I was wondering why launch a 1p offer at the same time as a website relaunch, it was asking for an overload

[jack_essex]

Well another competely frustrating day trying to book FR flights. After trying to book flights (final stage clicking confirm/pay now) it was just hanging for around 30 MINUTES and then just timed out. You cannot even search for any flights at the moment, it just brings up a blank page.

[eu01]

How did I know (posted over 2 weeks ago)?

Originally Posted by eu01

Ryanair heavily depending on the M$-based software? That will certainly cost them a bit and could force to upgrade the hardware as well. And it also gives some hints why the switch to this new software has already been postponed...

Sooner or later the users' activity level will return to normal and... you know what? The website will remain slower than before (my bet).

[pee]

Something from Sweden (I do not live in a Swedish-speaking region of Scandinavia, but feel obliged to understand the neighbours' language as well).

Ryanair-chef dansar i t-banan

Ryanairs Nordeuropachef drar på sig kjol för att locka resenärer. Klockan 14 på torsdagen uppträder Wilhelm Hamilton med säckpipa i Stockholms tunnelbana.

Ryanair's Northern Europe Manager Wilhelm Hamilton will dance with bagpipes in Stockholm underground today (at 2PM)

The event's intention is to celebrate a new route from Stockholm to Edinburgh. Sadly, he will not be dancing together with Mr. O'Leary, but hopefully will be able to represent him well.

[VanBosh]

EDI Base

EDI Base announced as expected:

Destination
Starts
Frequency

Destination
Starts
Frequency
Alicante
Mar 08
4 x week

Lodz
Sep 08
2 x week
Berlin
Sep 08
4 x week

Malaga
Sep 08
4 x week
Billund
Sep 08
3 x week

Marseille
Apr 08
2 x week
Bournemouth
Sep 08
13 x week

Palma
Sep 08
3 x week
Bremen
Apr 08
2 x week

Pisa
Apr 08
3 x week
Bratislava
Sep 08
4 x week

Poznan
Sep 08
3 x week
Dublin
Operating
3 x day

Shannon
Operating
4 x week
Dusseldorf
Jun 08
2 x week

Stockholm
Sep 08
4 x week
Frankfurt
Apr 08
3 x week

Wroclaw
Sep 08
2 x week
Krakow
Sep 08
3 x week