Jet2 - 3
Join Date: Mar 2001
Location: Pudsey, Leeds, West Yorkshire
Age: 85
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It's a bit much comparing buying an airline ticket with shopping at Tesco and M&S as I must have missed that particular shelf; I also can't see where I can order the weekly food shop on the jet2 web-site! Horses for courses.
However, I have just bought a rail ticket, on-line, for a one way trip for my daughter from Bournemouth to Leeds. Eventually I found that the cheapest solution was to select a return ticket, instead of the required single, and then select the 'Try two single tickets instead' option. This gave me a return ticket I didn't need, but a saving of £33 on the single fare!
Anyone want a free train trip from Leeds to Bournemouth on the 19th July? (I'll add a few extras though just to keep everyone happy!)
ERB
However, I have just bought a rail ticket, on-line, for a one way trip for my daughter from Bournemouth to Leeds. Eventually I found that the cheapest solution was to select a return ticket, instead of the required single, and then select the 'Try two single tickets instead' option. This gave me a return ticket I didn't need, but a saving of £33 on the single fare!
Anyone want a free train trip from Leeds to Bournemouth on the 19th July? (I'll add a few extras though just to keep everyone happy!)
ERB
Join Date: Aug 1999
Location: Hyeres, France
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A320
OK....Last one because life's too short and you and I will never agree.....
" Payment Card fees and fuel supplement may apply "
May ? May ? Are you sure ? Perhaps you can point me to just one, single flight or booking where there will be NO Payment Card fee or fuel supplement when I buy a ticket from Jet2....More accurately, should be "... WILL apply "
" Jet2 have no obligation whatsoever to include the credit card fee and fuel supplement as it is impossible to include this. They are varying costs...."
You know, I'm not on duty today and I'm sat here in a sh*tty part of Africa with not a whole lot to do, so I tried about about 70 different booking enquiries, combinations of departure / destination, dates, etc....Guess what ? The fees charged didn' t vary by 1p....Not too variable, then...And, you know what ? Either Jet2's management are pathetically, plain stupid if they are genuinely paying these credit card companies £5.99 on a £30 transaction, or they are just trying to gouge a bit more from their possible passengers...The avearge charge by credit card companies varies between 1.0% and 1.75% - not 25% as it would be on £ 30 ticket...
"...advertise the fare at £15.92 yet it will actually cost £15.92 if you pay with a debit card or £20.92 if you pay with a credit card...they cannot do that.."
Of course they can - I've got to pay with one or the other if it's a web booking, and as Jet2 ALWAYS charge £1.99 per passenger for payment with a debit card, why not include the £1.99 in the starting prices and say that there will be a charge of £4.00 for payment with a credit card....BA, LH, AF even AZ have computer systems that do that ! Oh no, hang on.....Because Jet2 actually charge per passenger on the booking, so they can't tell you before hand how much the charge for a payment by credit card will be until you've finished the booking and they know how many passengers.....So it isn't a debit/credit card fee at all, then, in the same sense as BA's £3.50 fee....it's effectively a booking fee applied to each passenger on the booking...Naughty, naughty....Trades Descriptions Act is the phrase that comes to mind....
And the Passenger Taxes ? Are these variable also ? I think not....so why not included at the start of the booking process - ie, the price shown and quoted for the flight you select, where you ' click' to start the booking process...Tell me that this add-on is not just Tax, but also includes airport charges and security charges, etc, then OK...But I'll counter with aren't these just normal business costs which should be added into the trip costs and, therefore, the ticket price ? Next we'll be having supplements for Airways charges depending on the routings, aircraft leasing cost supplements depending on which aircraft is used because some aircaft were obtained on more favourable leases than others, etc...The possibilities are endless, but please don't tell Jet2 and the others....
And the fuel supplement varies ? Of course it does, but are we to believe that Jet2 are so cashed strapped ( sorry, tightly managed to keep costs strictly under control ) that there is nobody in the organisation who can update prices in the reservation system when and as necessary ?
So summarising, what Jet2 do might be considered as good, sensible business tactics by some of the population, and as ethically immoral by the others...Legal - yes...Honest - no....Or maybe it's just that they have a web-based reservation system designed by a moron who didn't understand the booking process and supplied Jet2 with an inflexible, difficult to update, reservation system with a non-comprehensive set of price tables and files that can't be integrated at the front end ( the right jargon ? ), or one designed by a genius who really, really, did understand how to ' legally ' triple the originally quoted price....
I trust and hope that it was the former and that Jet2 sent him packing without paying his fees....Because if that isn't the case, then the conclusion is that Jet2 management DID deliberately set out to design a misleading, etc etc....
And...yes - I'm reasonably educated but don't go on about it, even to my family....know more about the business side of aviation than probably the vast majority of ppruners....have previously posted about similar issues at Ryanair ( now corrected through the legal pressure ) and Car Hire companies - check in my profile.... have no axe to grind against Jet2 ( in fact, I've never even seen a Jet2 aircraft. let alone flown / dealt with Jet2 )..... and I wish you luck in your chosen career - seems that there's a whole lot more future in designing web sites than there is in being an owner/driver these days...
" Payment Card fees and fuel supplement may apply "
May ? May ? Are you sure ? Perhaps you can point me to just one, single flight or booking where there will be NO Payment Card fee or fuel supplement when I buy a ticket from Jet2....More accurately, should be "... WILL apply "
" Jet2 have no obligation whatsoever to include the credit card fee and fuel supplement as it is impossible to include this. They are varying costs...."
You know, I'm not on duty today and I'm sat here in a sh*tty part of Africa with not a whole lot to do, so I tried about about 70 different booking enquiries, combinations of departure / destination, dates, etc....Guess what ? The fees charged didn' t vary by 1p....Not too variable, then...And, you know what ? Either Jet2's management are pathetically, plain stupid if they are genuinely paying these credit card companies £5.99 on a £30 transaction, or they are just trying to gouge a bit more from their possible passengers...The avearge charge by credit card companies varies between 1.0% and 1.75% - not 25% as it would be on £ 30 ticket...
"...advertise the fare at £15.92 yet it will actually cost £15.92 if you pay with a debit card or £20.92 if you pay with a credit card...they cannot do that.."
Of course they can - I've got to pay with one or the other if it's a web booking, and as Jet2 ALWAYS charge £1.99 per passenger for payment with a debit card, why not include the £1.99 in the starting prices and say that there will be a charge of £4.00 for payment with a credit card....BA, LH, AF even AZ have computer systems that do that ! Oh no, hang on.....Because Jet2 actually charge per passenger on the booking, so they can't tell you before hand how much the charge for a payment by credit card will be until you've finished the booking and they know how many passengers.....So it isn't a debit/credit card fee at all, then, in the same sense as BA's £3.50 fee....it's effectively a booking fee applied to each passenger on the booking...Naughty, naughty....Trades Descriptions Act is the phrase that comes to mind....
And the Passenger Taxes ? Are these variable also ? I think not....so why not included at the start of the booking process - ie, the price shown and quoted for the flight you select, where you ' click' to start the booking process...Tell me that this add-on is not just Tax, but also includes airport charges and security charges, etc, then OK...But I'll counter with aren't these just normal business costs which should be added into the trip costs and, therefore, the ticket price ? Next we'll be having supplements for Airways charges depending on the routings, aircraft leasing cost supplements depending on which aircraft is used because some aircaft were obtained on more favourable leases than others, etc...The possibilities are endless, but please don't tell Jet2 and the others....
And the fuel supplement varies ? Of course it does, but are we to believe that Jet2 are so cashed strapped ( sorry, tightly managed to keep costs strictly under control ) that there is nobody in the organisation who can update prices in the reservation system when and as necessary ?
So summarising, what Jet2 do might be considered as good, sensible business tactics by some of the population, and as ethically immoral by the others...Legal - yes...Honest - no....Or maybe it's just that they have a web-based reservation system designed by a moron who didn't understand the booking process and supplied Jet2 with an inflexible, difficult to update, reservation system with a non-comprehensive set of price tables and files that can't be integrated at the front end ( the right jargon ? ), or one designed by a genius who really, really, did understand how to ' legally ' triple the originally quoted price....
I trust and hope that it was the former and that Jet2 sent him packing without paying his fees....Because if that isn't the case, then the conclusion is that Jet2 management DID deliberately set out to design a misleading, etc etc....
And...yes - I'm reasonably educated but don't go on about it, even to my family....know more about the business side of aviation than probably the vast majority of ppruners....have previously posted about similar issues at Ryanair ( now corrected through the legal pressure ) and Car Hire companies - check in my profile.... have no axe to grind against Jet2 ( in fact, I've never even seen a Jet2 aircraft. let alone flown / dealt with Jet2 )..... and I wish you luck in your chosen career - seems that there's a whole lot more future in designing web sites than there is in being an owner/driver these days...
Join Date: Nov 2007
Location: uk
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Just found this article released today about this subject. Jet2 are to be probed about charges added to the tickets!
http://www.sundaysun.co.uk/news/nort...9310-21078093/
http://www.sundaysun.co.uk/news/nort...9310-21078093/
Join Date: Aug 1999
Location: Hyeres, France
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I know I said last night that I would post no more about this, so apologies...And this is absolutely the last one until the the enforcement action starts against these shysters....
This morning, the website displays a price for the NCE - MAN leg on 28th June of £ 89.99 plus, plus, etc if booked as part of a MAN - NCE - MAN return...Same flight, same day it is quoting € 170.99 plus, plus, etc if booked as a one way ticket NCE - MAN....
A Euro > Stg exchange rate of 1.90 ????? Today's rate is 1.23 and has NEVER, EVER been higher than 1.52....All perfectly legal, of course, they can set and trade with any rate they wish...but these people are lower than a slug's bollocks....
Oh and if you are stupid enough to make the booking, you don't have the aggravation of needing three ' clicks ' to remove the Insurance add-on as the extremely intelligent reservation system doesn't offer the add-on - not too sure if this is because it is illegal in France, or maybe the insurers don't want to deal with compenstaion claims from outside the UK...
Great to hear the news about the investigation....Can't wait !
This morning, the website displays a price for the NCE - MAN leg on 28th June of £ 89.99 plus, plus, etc if booked as part of a MAN - NCE - MAN return...Same flight, same day it is quoting € 170.99 plus, plus, etc if booked as a one way ticket NCE - MAN....
A Euro > Stg exchange rate of 1.90 ????? Today's rate is 1.23 and has NEVER, EVER been higher than 1.52....All perfectly legal, of course, they can set and trade with any rate they wish...but these people are lower than a slug's bollocks....
Oh and if you are stupid enough to make the booking, you don't have the aggravation of needing three ' clicks ' to remove the Insurance add-on as the extremely intelligent reservation system doesn't offer the add-on - not too sure if this is because it is illegal in France, or maybe the insurers don't want to deal with compenstaion claims from outside the UK...
Great to hear the news about the investigation....Can't wait !
Pilot of the Airwaves
Join Date: Jan 2004
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Believe me, as someone who has just spent 3 years studying transactional websites, Jet2 are perfectly within their rights. It's just people that are either not educated in reading the terms and conditions and have a chip on their shoulder about the said company that are complaining!
You have been asked before to desist, but continue.If you are so confident of your opinion, you should apply for a job with the OFT, as obviously, they need an expert such as you, if the Sunday Sun is correct and they are investigating Jet2's website.
Let's wait and see what happens and who should be righteous. It may be you, who's education is found to be erroneous.
Join Date: Aug 2002
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From the Sunday Sun
I thought they had hedged loads of fuel.....so why is there a fuel surcharge ?
We discovered that Jet2 passengers have to pay a so-called "fuel supplement" which is not revealed on its advertised rate. It is only when customers buy their tickets online the extra cost is revealed.
I thought they had hedged loads of fuel.....so why is there a fuel surcharge ?
Join Date: Oct 2006
Location: Newcastle
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eastern - agree if they have hedged their fuel why the fuel surcharge someones not been overly honest at LS I am afraid. Makes you think what else are they not been honest about.
Join Date: Jul 2003
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A320Fan is absolutely wrong in saying what Jet2 are doing is fine. The OFT has decreed that any unavoidable charge MUST be included in the price displayed at all times of the booking process whether that be in outdoor ads, press or website.
Join Date: Nov 2001
Location: UK/ Spain
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Well if one company is being investigated , why not do them all. Start with FR first where you even have to pay to check in .
How can people moan about air travel it is now cheaper than ever. There are alot of airlines so go somewhere else
I have just booked my parents tickets with AB , at the end i had the credit card fee of 6eur each , but so what , 2 return tickets 100euro BARGAIN.
Retail and marketing has changed - get used to it. I saw an advert for a new car on the television from 14000 euro . Went to the showroom and to get the same car would have cost me 21000euro . Beacause you add on CD , MP3, ALLOYS , ABS , CLIMITIZATION , 6 GEARS so on so on .
If I find something and at the end it is in my price range I will buy it and enjoy it , not compare it to my neighbours.
HUSSAR54
How can people moan about air travel it is now cheaper than ever. There are alot of airlines so go somewhere else
I have just booked my parents tickets with AB , at the end i had the credit card fee of 6eur each , but so what , 2 return tickets 100euro BARGAIN.
Retail and marketing has changed - get used to it. I saw an advert for a new car on the television from 14000 euro . Went to the showroom and to get the same car would have cost me 21000euro . Beacause you add on CD , MP3, ALLOYS , ABS , CLIMITIZATION , 6 GEARS so on so on .
If I find something and at the end it is in my price range I will buy it and enjoy it , not compare it to my neighbours.
HUSSAR54
Join Date: Oct 2006
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trebor - your missing the point totally. This is a fuel supplement issue and it is this issue alone that is to be investigated not the CC charge etc as you can choose an alternative MOP. The fuel supplement however should be advertised up front as its a charge you can not avoid paying.
Lets keep to the facts before you go of on a rant. FR would not need tobe investigated as they don't impose a fuel surcharge.
Lets keep to the facts before you go of on a rant. FR would not need tobe investigated as they don't impose a fuel surcharge.
Join Date: Nov 2001
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ncleflights
They do state Fuel supplement on the front page , maybe others just call it taxes and charges. If we were just talking about fuel supplements why such a debate.
Join Date: Aug 2007
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Right we're never going to agree on this and frankly, I cant be bothered to waste time going over and over this. At the end of the day i'm not going to stop booking with Jet2 because of a £3 fuel supplement ...
.. so as I said earlier maybe shall we talk about planes now?
.. so as I said earlier maybe shall we talk about planes now?
Join Date: Sep 2001
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A320fan
You are way off the mark with your £3 supplement.
Some current fuel surcharges per passenger for a return flight in June from Manchester:
Faro - £12.14
Malaga - £12.26
Alicante - £11.90
Palma - £11.80
Some current fuel surcharges per passenger for a return flight in June from Manchester:
Faro - £12.14
Malaga - £12.26
Alicante - £11.90
Palma - £11.80
Last edited by TSR2; 16th Jun 2008 at 09:55.
Join Date: Jul 2007
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Start with FR first where you even have to pay to check in
All passengers travelling with bags need to check in at the airport and will be subject to an airport check in fee.
If you have selected to check in at the airport you will be charged £4 per passenger if you make an online reservation and £6 per passenger if you make a reservation through the call centre. If you have not paid the airport check in fee online or via the call centre and check in at the airport you will be charged £6 per passenger at the time of check in.
If you have selected to check in at the airport you will be charged £4 per passenger if you make an online reservation and £6 per passenger if you make a reservation through the call centre. If you have not paid the airport check in fee online or via the call centre and check in at the airport you will be charged £6 per passenger at the time of check in.
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Jet2 have modified their website to include the fuel supplement in the original advertised price on the home page. So I'm guessing this is because of the complaints to the OFT. The only additional charges now are hold baggage and seat selection.
Join Date: Mar 2008
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Good for Jet2
Glad to see that they have acted quickly to put their house in order, i suspect it woud have taken MOL rather longer. I gather this years accounts are now out in July rather than June, then back to June in 2009?
I thought it interesting that despite MOL comments about Jet2 (and others) that he seems to have no wish to pick a fight with them from Ryanair bases in ALC & AGP in the way he has in the Midlands, i would like to see Jet2 go head to head with them on DUB, i think Jet2 would win that, there are far more fan's of Jet2 from Yorkshire that travel to DUB than there are Ryanair fans in DUB wishing to visit Leeds.
Jet2 are more than strong enough to give Jet2 a bloody nose on this route and with the fuel positions are probably in a better position than Ryanair to sustain it
I thought it interesting that despite MOL comments about Jet2 (and others) that he seems to have no wish to pick a fight with them from Ryanair bases in ALC & AGP in the way he has in the Midlands, i would like to see Jet2 go head to head with them on DUB, i think Jet2 would win that, there are far more fan's of Jet2 from Yorkshire that travel to DUB than there are Ryanair fans in DUB wishing to visit Leeds.
Jet2 are more than strong enough to give Jet2 a bloody nose on this route and with the fuel positions are probably in a better position than Ryanair to sustain it
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I thought it interesting that despite MOL comments about Jet2 (and others) that he seems to have no wish to pick a fight with them from Ryanair bases in ALC & AGP in the way he has in the Midlands, i would like to see Jet2 go head to head with them on DUB, i think Jet2 would win that, there are far more fan's of Jet2 from Yorkshire that travel to DUB than there are Ryanair fans in DUB wishing to visit Leeds.
Yes, there are a few people who do give a sh*t, like if they've been 'burned' by a particular airline before and so would be reluctant to use them again, but most people just see the lo-co's as much of a muchness.
They're far more bothered about where they're going and how much it's costing them than they are about the colour of the plane they fly on or the personality of the MD.
It's all about price. A punter may well have once enjoyed his/her experience with a low cost airline, but when it comes to booking their next flight and that same airline is more expensive, then that allegiance often dissolves in the face of saving a few quid by flying with someone else.
Last edited by harrogate; 25th Jun 2008 at 19:00.