Jet2 - 3
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at least with the airlines, this was FORCED upon them (ie, they could not fly, rather than chose not to fly!)
Join Date: Aug 2007
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I have maintained a silence on the Ash debate so far but some comments on here have prompted me to finally comment.
Will Jet 2 pay me for the lost wages I suffered when I had to take time out of work to drive to France to collect my parents after Jet 2 had abandoned them in Lanzarote or the ferry ticket or the petrol?
The office in ACE was only open for a couple of hours from 11am every day and the same people returned to the airport every day to queue for more information only to find there was none. There was no financial help offered and no information provided on EU261 regulations. They were left with no other option but to try and get a flight to the spanish mainland then try to hire a car and make their way north towards the channel ports - I finally met them in Paris.
I recommended Jet 2 to my parents as I had flown them before and had great experiences. I appreciate this was a difficult situation for all airlines but dont blind yourself by loyalty towards Jet 2. Very few airlines have come out of this with their reputation intact and Jet 2 certainly is not one of them!
Will Jet 2 pay me for the lost wages I suffered when I had to take time out of work to drive to France to collect my parents after Jet 2 had abandoned them in Lanzarote or the ferry ticket or the petrol?
The office in ACE was only open for a couple of hours from 11am every day and the same people returned to the airport every day to queue for more information only to find there was none. There was no financial help offered and no information provided on EU261 regulations. They were left with no other option but to try and get a flight to the spanish mainland then try to hire a car and make their way north towards the channel ports - I finally met them in Paris.
I recommended Jet 2 to my parents as I had flown them before and had great experiences. I appreciate this was a difficult situation for all airlines but dont blind yourself by loyalty towards Jet 2. Very few airlines have come out of this with their reputation intact and Jet 2 certainly is not one of them!
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Wouldhave,
I really do agree with you on that one. Jet2 are just one on a long list of airlines who have been totally overwhelmed by the sheer number of passengers all over Europe who were stranded in very difficult circumstances. but from what I've seen they have been operating a lot of repatriation flights pretty much since the green light was given to re-open airspace, not just for themselves but on behalf of other airlines too.
I really do agree with you on that one. Jet2 are just one on a long list of airlines who have been totally overwhelmed by the sheer number of passengers all over Europe who were stranded in very difficult circumstances. but from what I've seen they have been operating a lot of repatriation flights pretty much since the green light was given to re-open airspace, not just for themselves but on behalf of other airlines too.
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Will Jet 2 pay me for the lost wages I suffered when I had to take time out of work to drive to France to collect my parents after Jet 2 had abandoned them in Lanzarote or the ferry ticket or the petrol?
They were left with no other option but to try and get a flight to the spanish mainland then try to hire a car and make their way north towards the channel ports - I finally met them in Paris.
Join Date: Aug 2004
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Will Jet 2 pay me for the lost wages I suffered when I had to take time out of work to drive to France to collect my parents after Jet 2 had abandoned them in Lanzarote or the ferry ticket or the petrol?
The office in ACE was only open for a couple of hours from 11am every day and the same people returned to the airport every day to queue for more information only to find there was none. There was no financial help offered and no information provided on EU261 regulations. They were left with no other option but to try and get a flight to the spanish mainland then try to hire a car and make their way north towards the channel ports - I finally met them in Paris.
The office in ACE was only open for a couple of hours from 11am every day and the same people returned to the airport every day to queue for more information only to find there was none. There was no financial help offered and no information provided on EU261 regulations. They were left with no other option but to try and get a flight to the spanish mainland then try to hire a car and make their way north towards the channel ports - I finally met them in Paris.
Totaly speechless.... What planet are you living on???????? 
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I fail to understand Wouldhave have your parents ever thought of doing things themselves without some ´´nanny´´ having to hold their hands or do things for them. This is typical of the UK today - cannot do anything or think for themselves. Get on with it. If I was Jet2 I would not pay anything towards your expenses. I can understand your concern for your parents but come on get real - life is not fair things do go wrong.
Join Date: Aug 2007
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All of you have completely missed the irony in my point (no real surprise).
I was not expecting any recompense to go and collect my parents from France - this was my choice.
Also I think personal attacks on my parents are completely out of order but why should I be surprised having seen some of the mentality on here. Compton3bravo - you should perhaps realise that not everyone has the knowledge or indeed capabilities (my parents are getting on in years now) to to do everything or think of everything for themselves. They had managed to drive from Asturias to Paris and if you had actually watched all media channels including PPrune you would have seen and heard that bookings were not being accepted for foot passengers on ferries (only car bookings) but indeed there were up to 9 hour waits at many channel ports. As usual though the media only reports what it wants to - I drove through it - I saw it with my own eyes! Also the car hire company would only let them drop off at Paris - with both the spanish and french trains on strike were they supposed to walk to Calais?
My point was that some people on here are completely blinded by their loyalty to Jet 2.
What I was trying to point out is that the lack of support and information given to my parents was completely unacceptable like MOST airlines during this disaster and that the experience of my family unfortunately was with Jet 2.
Irrespective of whichever airline regulations state that EU261 information MUST be provided to passengers - they didnt - end of story.
I was not expecting any recompense to go and collect my parents from France - this was my choice.
Also I think personal attacks on my parents are completely out of order but why should I be surprised having seen some of the mentality on here. Compton3bravo - you should perhaps realise that not everyone has the knowledge or indeed capabilities (my parents are getting on in years now) to to do everything or think of everything for themselves. They had managed to drive from Asturias to Paris and if you had actually watched all media channels including PPrune you would have seen and heard that bookings were not being accepted for foot passengers on ferries (only car bookings) but indeed there were up to 9 hour waits at many channel ports. As usual though the media only reports what it wants to - I drove through it - I saw it with my own eyes! Also the car hire company would only let them drop off at Paris - with both the spanish and french trains on strike were they supposed to walk to Calais?
My point was that some people on here are completely blinded by their loyalty to Jet 2.
What I was trying to point out is that the lack of support and information given to my parents was completely unacceptable like MOST airlines during this disaster and that the experience of my family unfortunately was with Jet 2.
Irrespective of whichever airline regulations state that EU261 information MUST be provided to passengers - they didnt - end of story.
Join Date: Aug 2007
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We appreciate some of our Jet2.com customers may have unfortunately incurred additional expense due to this extraordinary situation, which was entirely outside of our control. Jet2.com will consider further options for passenger claims as the situation becomes clearer over the coming weeks.
They are obviously waiting for guidance from the EU on whether EU261 applies, in full, to this situation and if so whether funding is to be forthcoming as happened in the USA after 9/11
And don't forget that Article 7, which covers compensation, has a get out clause:-
An operating air carrier shall not be obliged to pay compensation in accordance with Article 7, if it can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.
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Would Have
I'm not knocking you for your thoughts at all.
But, assuming that your parents had to pay for a flight to Spain and then a hire car....
....would it not have been easier to put their feet up, stay in ACE for an extra week or three and get repatriated in due course? It sounds like they can afford an extra few nights in a hotel to me.
If your folks are getting on in years, I assume they are retired. Hence time should not have been a concern. A phone call a day to check in with them would have been a lot less hassle!!
Glad you got them home safely nevertheless.
But, assuming that your parents had to pay for a flight to Spain and then a hire car....
....would it not have been easier to put their feet up, stay in ACE for an extra week or three and get repatriated in due course? It sounds like they can afford an extra few nights in a hotel to me.
If your folks are getting on in years, I assume they are retired. Hence time should not have been a concern. A phone call a day to check in with them would have been a lot less hassle!!
Glad you got them home safely nevertheless.
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My understanding is that the airlines do not have to pay compensation as pointed out by flybar.
However it seems that they will have to pay for food and accommodation.
My guess will be that this is all going to end up in the courts, in that if they give you notice that your flight is cancelled, so you do not come to the airport and that means no money will be due to you from the airline.
This in my opinion is fair, in that you will have to make a claim on your travel insurance policy.
However it seems that they will have to pay for food and accommodation.
My guess will be that this is all going to end up in the courts, in that if they give you notice that your flight is cancelled, so you do not come to the airport and that means no money will be due to you from the airline.
This in my opinion is fair, in that you will have to make a claim on your travel insurance policy.
Join Date: Aug 2004
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What I was trying to point out is that the lack of support and information given to my parents was completely unacceptable like MOST airlines during this disaster and that the experience of my family unfortunately was with Jet 2.
If this happens again in a year or two and the authorities their procedures regarding ash are still out of date and the airlines have no updated SOP for recoveries when ALL flights halt then you might have a tiny reason to complain. Until then accept that your parents are alive, witnessed something amazing and got some extra days holidays!
Join Date: Feb 2001
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Wouldhave, i wouldn't stress to much about some post on this thread, Daddy-oh and co are long standing members of the Jet2 fan club, but being grateful for a commercial company fulfilling its contractual obligations!!!!!!
For many (even pilots!!) travel by air is a stressful and often unpleasant experience at the best of times and having an unplanned drive on the wrong side of the road half way accross Europe is not what a holiday is about, i applaud you for your efforts in helping your folks.
Jet2 have no obligation to pay compensation under the regulations however they are obliged to cough up for your expenses incurred whilst awaiting your flight home ie hotel and food, but not hire cars.
I think the regulations are correct in the support to stranded passengers, however the frame work should spell out how it is to be funded? we could face this again and i doubt that all airline could survive a month long shutdown.
It should be remembered that for a good number of people(Jet2 customers) are not on pilot type incomes with easy access to additional credit, my folks don't even have any credit cards! so other than the Euro's they take with them that all they have got! and that's why i won't let them use pure Loco carriers such as Jet2 or Easy, Thomas Cook and co have come out of this rather well, and Ho Daddy-ho don't go on about TC using Jet2 to get paxs home, TC just don't have the airlift capacity on what are 99% full flights to get everyone back, Jet2 have parked aircraft so its a win win
For many (even pilots!!) travel by air is a stressful and often unpleasant experience at the best of times and having an unplanned drive on the wrong side of the road half way accross Europe is not what a holiday is about, i applaud you for your efforts in helping your folks.
Jet2 have no obligation to pay compensation under the regulations however they are obliged to cough up for your expenses incurred whilst awaiting your flight home ie hotel and food, but not hire cars.
I think the regulations are correct in the support to stranded passengers, however the frame work should spell out how it is to be funded? we could face this again and i doubt that all airline could survive a month long shutdown.
It should be remembered that for a good number of people(Jet2 customers) are not on pilot type incomes with easy access to additional credit, my folks don't even have any credit cards! so other than the Euro's they take with them that all they have got! and that's why i won't let them use pure Loco carriers such as Jet2 or Easy, Thomas Cook and co have come out of this rather well, and Ho Daddy-ho don't go on about TC using Jet2 to get paxs home, TC just don't have the airlift capacity on what are 99% full flights to get everyone back, Jet2 have parked aircraft so its a win win
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InkJet.
There's nothing 'contractual' about my remarks, believe me!!!
But when BA tell their stranded passengers they only have 3 days in a hotel paid for by BA, after that they are on their own, when MON tell stranded Royal Navy veterans on a visit to Gib' you can stay in your hotel at your expense AND you'll have to wait over a week for a flight home, when RyanAir TEXT their customers with a simple message saying 'FLIGHT CANCELLED' then I would call that THAT abysmal Customer Service.
After buying a ticket & therefore having a 'Contract' of carriage with an airline I expect them to get me from where I am to where I want to go or incur & re-imburse any costs if they cannot fulfill their obligation.
Those 3 examples are FACTS because they happened to a neighbour who got stuck in Moscow & a friend trying to get back from Dubai, both with BA. An elderly relative stuck in Gibraltar & a colleague who got shafted by RYR & incurred £2600 & took 4 days to get home with his family.
But in extreme circumstances, such as a volcanic eruption, I would expect a carrier to give me an option of a full refund or free re-booking- Jet2 did that, I know because I had to re-book my Dad's flights. A friend's wife & her party going away for a 40th birthday opted for the full refund. Simples.
I would expect an attempt to re-patriate stranded travellers- Jet2 were the first or among the first to organise coaches & chartered aircraft to Spanish & French ports. For those stuck further afield in Cyprus & Egypt, Jet2 had aircraft ready to fly to the Eastern Med' with a plan to shuttle them to Prague then get them back to the UK by train and/or coach but UK & European Airspace re-opened.
Some pax from the South & South Eastern England repatriated by Jet2 had never even heard of Jet2 & were suprised that they were a UK operator. Quite a few were even complimentary & suggested Jet2 should start services from Southern UK airfields.
Jet2.com didn't have any airframes & crews stuck overseas incurring large costs such as BA, Thomson, Virgin & the like. It will be interesting to see how Governments & airlines alike, react should the top come off the mountain again......as it may claim a few scalps but I hope not.
Jet2's efforts, Europewide, for their pax & customers were as good as some & better than most when you consider how some Spanish, Greek & Italian citizens faired. Jet2 are a Lo-Cost operator much smaller than EZY & RYR & have much smaller financial resources than their 2 bigger rivals, but in terms of Customer Care, Jet2 easily punch above their weight.
Whether it was a family travelling to or from holiday, a business person unable to a clinch deal, a crew member trying to get back to friends & family or an airline that really didn't need a week like that, everybody who was affected suffered inconvenience. Let's just see what lessons can be learnt from this & adapt & amend contingencies & planning. If you suffered, then I sympathise but you weren't the only one & probably not affected any worse than anybody else. So file your claims, call a solicitor & do what you feel is right but ask yourself, could this company REALLY do any more than they did or were allowed to do with the imposed restrictions & demands placed upon their staff & systems?
Good luck.
There's nothing 'contractual' about my remarks, believe me!!!
But when BA tell their stranded passengers they only have 3 days in a hotel paid for by BA, after that they are on their own, when MON tell stranded Royal Navy veterans on a visit to Gib' you can stay in your hotel at your expense AND you'll have to wait over a week for a flight home, when RyanAir TEXT their customers with a simple message saying 'FLIGHT CANCELLED' then I would call that THAT abysmal Customer Service.
After buying a ticket & therefore having a 'Contract' of carriage with an airline I expect them to get me from where I am to where I want to go or incur & re-imburse any costs if they cannot fulfill their obligation.
Those 3 examples are FACTS because they happened to a neighbour who got stuck in Moscow & a friend trying to get back from Dubai, both with BA. An elderly relative stuck in Gibraltar & a colleague who got shafted by RYR & incurred £2600 & took 4 days to get home with his family.
But in extreme circumstances, such as a volcanic eruption, I would expect a carrier to give me an option of a full refund or free re-booking- Jet2 did that, I know because I had to re-book my Dad's flights. A friend's wife & her party going away for a 40th birthday opted for the full refund. Simples.
I would expect an attempt to re-patriate stranded travellers- Jet2 were the first or among the first to organise coaches & chartered aircraft to Spanish & French ports. For those stuck further afield in Cyprus & Egypt, Jet2 had aircraft ready to fly to the Eastern Med' with a plan to shuttle them to Prague then get them back to the UK by train and/or coach but UK & European Airspace re-opened.
Some pax from the South & South Eastern England repatriated by Jet2 had never even heard of Jet2 & were suprised that they were a UK operator. Quite a few were even complimentary & suggested Jet2 should start services from Southern UK airfields.
Jet2.com didn't have any airframes & crews stuck overseas incurring large costs such as BA, Thomson, Virgin & the like. It will be interesting to see how Governments & airlines alike, react should the top come off the mountain again......as it may claim a few scalps but I hope not.
Jet2's efforts, Europewide, for their pax & customers were as good as some & better than most when you consider how some Spanish, Greek & Italian citizens faired. Jet2 are a Lo-Cost operator much smaller than EZY & RYR & have much smaller financial resources than their 2 bigger rivals, but in terms of Customer Care, Jet2 easily punch above their weight.
Whether it was a family travelling to or from holiday, a business person unable to a clinch deal, a crew member trying to get back to friends & family or an airline that really didn't need a week like that, everybody who was affected suffered inconvenience. Let's just see what lessons can be learnt from this & adapt & amend contingencies & planning. If you suffered, then I sympathise but you weren't the only one & probably not affected any worse than anybody else. So file your claims, call a solicitor & do what you feel is right but ask yourself, could this company REALLY do any more than they did or were allowed to do with the imposed restrictions & demands placed upon their staff & systems?
Good luck.
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make no mistake the airlines are now being forced to pay reasonable expenses... Now here's the interesting bit... define reasonable.... and that is where i am sure we will see some interesting claims and no doubt some will ned up going to court. I am sure every airline will pay up before they appear in court...why/ because they won't take a chance on a definition of reasonable that goes against them.... Precedent is what tour operators have feared for some time where the package tour regulations define reasonable and so far no one dares take a case all the way...
There will be some muppets who will try and make false receipts and claim for all kinds of things and they should be challenged but also spare a thought for those on a limited budget who have incurred costs they never dreamt of. Abandon them to their fate and the industry will suffer....
There will be some muppets who will try and make false receipts and claim for all kinds of things and they should be challenged but also spare a thought for those on a limited budget who have incurred costs they never dreamt of. Abandon them to their fate and the industry will suffer....
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Abandon them to their fate and the industry will suffer....
The industry has already suffered and some airlines may be pushed over the top if they have not made enough money to survive next Winter.
If they increase prices they get accused of profiteering even if they are 600million in debt.It's a sad situation for everybody concerned.
The industry has already suffered and some airlines may be pushed over the top if they have not made enough money to survive next Winter.
If they increase prices they get accused of profiteering even if they are 600million in debt.It's a sad situation for everybody concerned.
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Daddy ho
Indded i had friends stuck in the US who were told the same thing by BA they said hang on a minute thats not what the regs say and they said ok but only reasonable expenses, but when they checked out BA picked up the tab for the lot!! alcohol movies in the room spa treatment you name it, i guess when it comes down to it all the checking and disputes its not worth it just pick up the tab?
I stand by what i said the reg are right from a customer point of view, just nobody ever asked who was going to pay?, i think a pound on every ticket would answer that question, small beer for ryanair (£60m) and i would make it on every seat sold, not like it is with APD.
I stand by what i said the reg are right from a customer point of view, just nobody ever asked who was going to pay?, i think a pound on every ticket would answer that question, small beer for ryanair (£60m) and i would make it on every seat sold, not like it is with APD.