What I was trying to point out is that the lack of support and information given to my parents was completely unacceptable like MOST airlines during this disaster and that the experience of my family unfortunately was with Jet 2.
When people complain about the nanny state this is a great example... We get a situation that nobody in the industry is geared up for because we never had an event like this in Europe before and then people complain like there is no tomorrow....
If this happens again in a year or two and the authorities their procedures regarding ash are still out of date and the airlines have no updated SOP for recoveries when ALL flights halt then you might have a tiny reason to complain. Until then accept that your parents are alive, witnessed something amazing and got some extra days holidays!
