MANCHESTER - 5
Join Date: Nov 1999
Location: Manchester
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PK were limited to something like 5 5th freedom services a week - there was no restriction on how they used them. JFK used to only have 3 of the 5 5th freedom routes.
Any LBA run is probably due to the fact there is a bit of a market out of that side of the Pennines to Pakistan.
Any LBA run is probably due to the fact there is a bit of a market out of that side of the Pennines to Pakistan.
Join Date: Dec 2003
Location: uk
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"Remember that just because an aircraft lands at MAN, it doesn't mean the cargo is destined for the local area."
In response.....
"Remember that just because an aircraft lands at Heathrow, it doesn't mean the passegers are destined for the local area....."
touche !
In response.....
"Remember that just because an aircraft lands at Heathrow, it doesn't mean the passegers are destined for the local area....."
touche !
Join Date: May 2008
Location: Manchester
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Manchester Airport - The full picture
Mickyman
I'm not sure what her salary was but I think you're missing the point.
£25K is a drop in the ocean - what these senior managers did at Manchester Airport was actually against the law.
Look at the true cost - they were trying to defend the indefensible at any cost.
Their QC at tribunal cost in the region of £50K, they've been represented a by top class legal team based in London - estimated cost £50K with all their expenses.
Then there's all the cases before this case where the airport settled out of court and made the employees sign compromise agreements - effectively gagging them from discussing anything. This is rumoured to have cost £50K in most cases - that's another £200K !!! then add the amount awarded by Manchester Tribunal.
This is fast approaching £500,000 - down to bad management.
You see where I'm going - this is my council tax.
Someone needs to ask some serious questions - fast.
I'm not sure what her salary was but I think you're missing the point.
£25K is a drop in the ocean - what these senior managers did at Manchester Airport was actually against the law.
Look at the true cost - they were trying to defend the indefensible at any cost.
Their QC at tribunal cost in the region of £50K, they've been represented a by top class legal team based in London - estimated cost £50K with all their expenses.
Then there's all the cases before this case where the airport settled out of court and made the employees sign compromise agreements - effectively gagging them from discussing anything. This is rumoured to have cost £50K in most cases - that's another £200K !!! then add the amount awarded by Manchester Tribunal.
This is fast approaching £500,000 - down to bad management.
You see where I'm going - this is my council tax.
Someone needs to ask some serious questions - fast.
Last edited by Ringway747; 30th May 2008 at 23:22. Reason: missed title
Join Date: Mar 2008
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PIA will reroute two of their JFK services via Dubai soon doing away with MAN, reason being cheaper fuel at DXB and no UK transit visa hassles due to passenger complaints.
Looks like we'r seeing the affect of crap managment of the last few years starting to take affect, its a real shame for the great people who work at the airport. Management needs to starting pulling something out of the bag, hopefully contracts....
G-STAW
Join Date: Mar 2007
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Getting TCX, one of the biggest carriers at the airport is quite a big contract!
A320s, A321s, B757s, B767s and A330s is quite a good range and will make all workers days different from Monday to Sunday.
A320s, A321s, B757s, B767s and A330s is quite a good range and will make all workers days different from Monday to Sunday.
Join Date: Aug 2003
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although we are getting thomas cook.
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Menzies have only just started the contract, although they have taken on far to muc, including aer lingus, they haven't even been givien 6 months.
So to move to SA so soon is just silly
So to move to SA so soon is just silly
Join Date: Sep 2004
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Just arrived back at Man after taking two of the worst experiences I have ever had through an airport in my long and travelled career.
Having always been a lover of Manchester (being my local and all that) I have always put poor service down to the exception rather than the norm.....but after my lat two flights from and to Manchester I really feel the need to vent my frustration......
From the top....... Last Saturday (24th May) arrive at terminal 2 to check in for my flight to Qatar onboard with QR, after checking in I waved goodbye to the family and headed for security, I joined the mass exodus for the school holiday, 45 minutes later and I could at last see the security staff, another 40 minutes and I was there !!!!, now being a hot day and with lots and lots of kids etc the aircon non existent, the place was so hot, people loosing their temper, the place stank like nothing I have ever smelt.
Having gotten through the security checks I exited into the shopping area to be confronted with what looked like a poll tax demo from the 90's, the noise was horrendous, people just stroon all over, taking advantage of any floor space available.....my gate resembled a bar in down town Ibiza, the toilets were in such a state that they were unusable, no toilet roll in any of the cubicles (trust me on this one!!!!), after using the Daily Star for what it should be used for I decided that I would collect some light reading material for my flight....how wrong I was, the queue for Smiths was snaking round the shop and out the door, down past the next shop and back in.....I witnessed at least two or three people take advantage of this by joining the back of the queue for about 10 seconds before deciding that they would pay "another" time for the goods they took.....the poor 17 year old lad who had been empowered to marshal the mass hysteria they call a queue simply gave up, and I for one didn’t blame him. (On a slightly different note....do any Liverpudlians actually use Liverpool ????, it seemed like most of Liverpool had descended on T2 ??)
When it came to boarding the lovely lady whispered to everyone that the flight was ready for boarding, the announcement was so quiet that the people who were situated three gates away ours was full of shell suit toting people heading for Sanford, the word eh eh eh were in a plenty.
We eventually left gate 1 hour late and as a result I missed my connection in DOH (to SHA), The QR flight was say 90% full with a very busy front section !!. Now I know people are going to say that I am picking on a busy time etc etc, but arriving in Doha at 00:35 (the busiest time) I had a flawless transfer and was loaded onboard the next flight to HKG some 35 minutes later for a connection to SHA with KA. What I am trying to say is.....why can other airports cope at busy time but Manchester just falls apart at the seems ??
Just for the record the service on QR was good to Very good......
lots of hassle free travelling around China followed with nothing even remotely witnessed like at MAN.....arriving in SHA, we arrived at the same time as 2 x KLM 747's, 1 x QF A330 and a LH A340......even so I was through customs had my baggage and was met a little of 20 minutes later....
Coming back to MAN we arrived early at 07:10 into T2....arrived on gate and waited....and waited...and waited, to be told by the crew that due a lack of ground handling agents the doors could not be opened. After a short wait (20 minutes on gate) the doors finally opened, as you can image, you now had some seriously pi
ed off people entering the terminal area....to join a queue of say 3000 people waiting for immigration clearance we joined the back of the queue and waited...and waited and waited....one comfort was that a rather nice gentlemen advised that the delay was due to stricter security measures that had been introduced ( can someone please close that stable door ??? the horse seems to have bolted), every time another flight arrived people just joined the queue at any given point, this was starting to annoy some very tired people and the chance of a full scale riot was in the offing, but to their credit the ground handling staff (OCS I think) managed to laugh and joke with themselves throughout the situation.
The nice gentlemen again came over the tannoy to advise they were sorry for the delay but they had the maximum number of staff working possible and would get us through asap.
Some 1 hrs 45 minutes later I arrived at the immigration desks, which were indeed fully staffed (if you count 6 out of 12 positions as fully staffed), through I went to find out that the Doha baggage was on carousel number 2, along with the Malaga baggage that was till on there from 0650 Hrs as people were still clearing customs, so flights full of people fighting for bags......to cut a long story short I eventually left the baggage area with minor cuts and bruises but in the whole I think our Doha massive fought off the Malaga crew....but we paid the price, whilst we were doing battle, the crafty Sanford select has used the mayhem to take all the baggage trolleys.
From flight landing to getting in my waiting lift.....2 hours 40 minutes!!!!!
Be ashamed terminal 2....very ashamed....in all aspects.
Having always been a lover of Manchester (being my local and all that) I have always put poor service down to the exception rather than the norm.....but after my lat two flights from and to Manchester I really feel the need to vent my frustration......
From the top....... Last Saturday (24th May) arrive at terminal 2 to check in for my flight to Qatar onboard with QR, after checking in I waved goodbye to the family and headed for security, I joined the mass exodus for the school holiday, 45 minutes later and I could at last see the security staff, another 40 minutes and I was there !!!!, now being a hot day and with lots and lots of kids etc the aircon non existent, the place was so hot, people loosing their temper, the place stank like nothing I have ever smelt.
Having gotten through the security checks I exited into the shopping area to be confronted with what looked like a poll tax demo from the 90's, the noise was horrendous, people just stroon all over, taking advantage of any floor space available.....my gate resembled a bar in down town Ibiza, the toilets were in such a state that they were unusable, no toilet roll in any of the cubicles (trust me on this one!!!!), after using the Daily Star for what it should be used for I decided that I would collect some light reading material for my flight....how wrong I was, the queue for Smiths was snaking round the shop and out the door, down past the next shop and back in.....I witnessed at least two or three people take advantage of this by joining the back of the queue for about 10 seconds before deciding that they would pay "another" time for the goods they took.....the poor 17 year old lad who had been empowered to marshal the mass hysteria they call a queue simply gave up, and I for one didn’t blame him. (On a slightly different note....do any Liverpudlians actually use Liverpool ????, it seemed like most of Liverpool had descended on T2 ??)
When it came to boarding the lovely lady whispered to everyone that the flight was ready for boarding, the announcement was so quiet that the people who were situated three gates away ours was full of shell suit toting people heading for Sanford, the word eh eh eh were in a plenty.
We eventually left gate 1 hour late and as a result I missed my connection in DOH (to SHA), The QR flight was say 90% full with a very busy front section !!. Now I know people are going to say that I am picking on a busy time etc etc, but arriving in Doha at 00:35 (the busiest time) I had a flawless transfer and was loaded onboard the next flight to HKG some 35 minutes later for a connection to SHA with KA. What I am trying to say is.....why can other airports cope at busy time but Manchester just falls apart at the seems ??
Just for the record the service on QR was good to Very good......
lots of hassle free travelling around China followed with nothing even remotely witnessed like at MAN.....arriving in SHA, we arrived at the same time as 2 x KLM 747's, 1 x QF A330 and a LH A340......even so I was through customs had my baggage and was met a little of 20 minutes later....
Coming back to MAN we arrived early at 07:10 into T2....arrived on gate and waited....and waited...and waited, to be told by the crew that due a lack of ground handling agents the doors could not be opened. After a short wait (20 minutes on gate) the doors finally opened, as you can image, you now had some seriously pi
ed off people entering the terminal area....to join a queue of say 3000 people waiting for immigration clearance we joined the back of the queue and waited...and waited and waited....one comfort was that a rather nice gentlemen advised that the delay was due to stricter security measures that had been introduced ( can someone please close that stable door ??? the horse seems to have bolted), every time another flight arrived people just joined the queue at any given point, this was starting to annoy some very tired people and the chance of a full scale riot was in the offing, but to their credit the ground handling staff (OCS I think) managed to laugh and joke with themselves throughout the situation. The nice gentlemen again came over the tannoy to advise they were sorry for the delay but they had the maximum number of staff working possible and would get us through asap.
Some 1 hrs 45 minutes later I arrived at the immigration desks, which were indeed fully staffed (if you count 6 out of 12 positions as fully staffed), through I went to find out that the Doha baggage was on carousel number 2, along with the Malaga baggage that was till on there from 0650 Hrs as people were still clearing customs, so flights full of people fighting for bags......to cut a long story short I eventually left the baggage area with minor cuts and bruises but in the whole I think our Doha massive fought off the Malaga crew....but we paid the price, whilst we were doing battle, the crafty Sanford select has used the mayhem to take all the baggage trolleys.
From flight landing to getting in my waiting lift.....2 hours 40 minutes!!!!!
Be ashamed terminal 2....very ashamed....in all aspects.
Join Date: Jun 2007
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ManofMan - I sympathise with your bad experiences. I can assure you that you are not alone. I do wonder whether any of the managers responsible for the various service areas in which you encountered problems have recently travelled to any other airport to see how things are done there.
Join Date: Oct 2007
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There does seem to be a big difference between T1 and T2. Flew to FRA through T1 last week. My wait at check in was zero, my wait at security was zero. Coming back I was through passport control in 10 mins, and the bags were just as quick.
Maybe the changes to T2 can't come too soon
Maybe the changes to T2 can't come too soon
Join Date: Mar 2008
Location: Manchester, England
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When did THAT get announced G-STAW? Or have you just let the cat out of the bag. As of yesterday it was my understanding that Menzies still had that contract. It's a pretty big deal if you are speaking out of turn!
anyway time will tell.....
Menzies have only just started the contract, although they have taken on far to muc, including aer lingus, they haven't even been givien 6 months.
So to move to SA so soon is just silly
G-SWA
My last T2 experience, some months ago, was also mayhem with chaos airside with queues & nowhere to sit & worst of all, no toilets remotely anywhere near clean,with queues for the Gents as bad as the Ladies.
T1 experience last month, vastly improved, although having to taxy back onto stand as the agents had "forgot" to offload cargo from the previous flight kind of makes you wonder how many cock ups get through without being noticed
T1 experience last month, vastly improved, although having to taxy back onto stand as the agents had "forgot" to offload cargo from the previous flight kind of makes you wonder how many cock ups get through without being noticed
Join Date: Sep 2007
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321go
Terminal one is no better I assure you. I returned on Saturday from Frankfurt. I travelled out last week (Business Class) and what a disaster. Firstly, the Lufthansa Check in has moved down stairs from level 5 to the the Jet 2 area (no signs). Of course Escalator and lift not working - Chaos lugging bags down the stairs with no one knowing where to go. Not enough space at the new check in - the queue (Lufthansa scheduled flight) going back up the stairs!!. Baggage system broke down. After check in troll back up the stairs to the new security system.Chaos again...Being business class you get a pass at check in for the fast lane (this is what you pay extra for - speed). Guess what "Sorry Sir the fast lane is closed" - join the queue with everyone else. 20 minutes later I'm in the new departure lounge - stopped by countless people asking where the gates are??? Its a big shop with no way out except some small doors at the end which you cant see when you enter the area. No one in there buying anything but plenty of people getting lost. Manchester has got it wrong - Badly wrong!.On my return the queues through immigration were crazy.Traffic down yet the airport experience is getting worse.I now know why traffic is down - passengers just dont need the hassle at Manchester.Have the people running the airport and designing such concepts got any airport and customer service back ground - I think not?.
Join Date: Jul 2003
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Is anyone in MAG management reading this ? and if so what do you have to say about it ?
I have always been a MAN loyalist and it saddens me to hear of the hassle that passengers are having, MAG please comment.
I have always been a MAN loyalist and it saddens me to hear of the hassle that passengers are having, MAG please comment.
I totally agree with you. I have been loyal to MAN since i was a little lad, and it's just not looking to brilliant at the minute. Fair play to MAG, as the airport is keeping up its appearence & hardly anywhere now looks outdated (compared to lgw/lhr), but certainly immegration/security/check-in is a nightmare. I pass through the airport most days being crew, and everytime there's miles & miles of queuing. Even flight/cabin crew are having to queue longer & longer to pass through security, which is having adverse effects on slot times etc. We've also been seeing a large increase of late pax, due to poor signage in some areas of T2 & massive queues,delaying our departures.
Join Date: Mar 2007
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Having taken in the posts above, could anybody tell me what is to happen at MAN in the long long term - i.e) new terminals etc. and if their are any links?
Cheers.
Also, I am flying out of the airport 3 weeks today and hope T2 is ok!
Cheers.
Also, I am flying out of the airport 3 weeks today and hope T2 is ok!
Demolition of older buildings, such as old storage buildings, to the east of Terminal 3 has already begun. This is to make way for a new apron and taxiway towards runway 23R/05L, and an eastwards extension of Terminal 3, which is planned to provide an extra fifteen covered stands. A full length parallel taxiway may also be added to the second runway and more crossing points added across the first runway to improve ground movements of aircraft. Passenger flow on Terminal 1's gating piers is due to be realigned, with plans to redesign the piers such that departures and arrivals do not contraflow on the same level, allowing for larger seating areas at the gates, express retail outlets and a dedicated lounge and gating area for future Airbus A380 flights. Terminal 2 is due to receive a major extension, to encompass current remote stands to the west. Up to an extra eight covered stands will be made available by this. An airside link for transferring passengers between Terminals 1 & 2 is at the planning stage, designed in an effort to boost Manchester's chances of becoming a major hub airport. There is uncertainty as to whether this link should provide extra stands for the two terminals, or merely exist as a transfer corridor.
As you know, all existing terminals are undergoing a retail and airport security refurbishment programme, with Terminals 1 and 3 due to be complete by spring 2009, and Terminal 2 by autumn 2009. The security control areas are undergoing upgrades of new X-ray machines and passenger authenticity control systems, which will ensure a higher and faster passenger throughput, whilst improving the already elevated levels of security at the airport. The new security control areas are due to be complete and in use by late April 2008 in Terminal 1 and early July 2008 in Terminal 2.
The current fire station on the north of the airfield is becoming outdated and expensive to maintain and is also in the way of future apron and taxiway developments, so it is also stated that this may be demolished and a new facility built close to the original fire station site. A third runway and a Terminal 4 or satellite terminal may also be developed, however any such expansion would be subject to major public inquiry, and neither is currently accounted for in the airport's plans to 2015.
The taxiways are undergoing a phased renewal programme. Work on taxiway Alpha has recently been completed, and runway crossing point Delta Zulu is being resurfaced. The 'South Bay' stands at the end of B Pier recently closed to make way for a realigning of part of taxiway Juliet to allow the accommodation of the A380. The work also fits in with the airfields future taxiway strategy.
As you know, all existing terminals are undergoing a retail and airport security refurbishment programme, with Terminals 1 and 3 due to be complete by spring 2009, and Terminal 2 by autumn 2009. The security control areas are undergoing upgrades of new X-ray machines and passenger authenticity control systems, which will ensure a higher and faster passenger throughput, whilst improving the already elevated levels of security at the airport. The new security control areas are due to be complete and in use by late April 2008 in Terminal 1 and early July 2008 in Terminal 2.
The current fire station on the north of the airfield is becoming outdated and expensive to maintain and is also in the way of future apron and taxiway developments, so it is also stated that this may be demolished and a new facility built close to the original fire station site. A third runway and a Terminal 4 or satellite terminal may also be developed, however any such expansion would be subject to major public inquiry, and neither is currently accounted for in the airport's plans to 2015.
The taxiways are undergoing a phased renewal programme. Work on taxiway Alpha has recently been completed, and runway crossing point Delta Zulu is being resurfaced. The 'South Bay' stands at the end of B Pier recently closed to make way for a realigning of part of taxiway Juliet to allow the accommodation of the A380. The work also fits in with the airfields future taxiway strategy.