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LIVERPOOL - 2

Old 3rd Mar 2010, 11:25
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A fourth flight is to be introduced by KLM on the Liverpool to Amsterdam route from May.
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Old 3rd Mar 2010, 19:02
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So much for all those saying they will pull the route
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Old 3rd Mar 2010, 19:44
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Given that Granada is getting axed from the start of May, a Liverpool based Ryanair aircraft will now be doing nothing on Sunday and Thursday mornings.

I wonder will a route like Malaga or Seville now get 2 extra weekly flights, or will we see a new destination like Zadar or somewhere else?
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Old 4th Mar 2010, 09:12
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I traveled through LPL at the weekend and was shocked by the manner of the security staff. The person manning the scanner was simply a yob, better suited to nightclub security than airport security.

As he threw (yes threw) my bag into the machine without a care for it or its contents, he was chewing gum with a wide open mouth allowing a splendid view of his tonsils; a friesian cow would have had more decorum. And shouting to his "mate" about the "footy score" and "giz another chewy" whilst dealing with passengers suggested to me that his mind was elsewhere.

Frontline staff really need to have some very basic courtesy and client service skills. Open mouth chewing and yobbish behaviour wouldn't be tolerated in any other service industry so why is it thought acceptable here?
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Old 4th Mar 2010, 11:02
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I totally empathise with you Chica...i work at the airport an have to encounter this disgusting behaviour every day
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Old 4th Mar 2010, 11:10
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Good news on the Amsterdam maybe they will try bigger aircraft at some point.

Totally agree with rapidman, I also can't understand why people go on threads and suggest routes or airlines are for the chop without any justification.
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Old 4th Mar 2010, 11:53
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I totally agree with you 'chica' I'd say about half the security staff at Liverpool act in this manner. Of course, it sends out a clear message to any 'would-be' terrorists, and indeed passengers that monkeys could probably do a better job. It doesn't inspire any confidence at all. I think I may know the aforementioned person you are talking about. I asked him once as I was passing through the scanner if he'd been fighting, as he was wearing a severe looking black eye. His reply was 'yes' and started laughing...? Mind you, pay peanuts... muppets...
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Old 4th Mar 2010, 12:26
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yobbish behaviour wouldn't be tolerated in any other service industry
Perhaps airport security is less of a service industry and more of a law enforcement activity. After all, one usually has a choice whether or not to avail oneself of a service....
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Old 4th Mar 2010, 14:00
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i have moaned on nwan forum and also complained to the airport about the queues at security (40 mins on one occasion). you do get the impression that anything goes in relation to either the attitude or allowing queues to develop. i get the impression that the manner is very "so what"....
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Old 4th Mar 2010, 15:27
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You should complain to the airport regarding the 'attitude problem' of the secuity staff.
I had a bad experience at security when returning to France via Lpool with my family a few years. I'm not usually one to complain but this p'ed me off so much I actually called the airport to complain about the guy in question. I was told they'd had a number of complaints over the past few weeks and were currently invesitgating. I flew out of Lpool half a dozen times over the following few months and sure enough never saw this guy again. The attitude of the staff in general was genuinely much improved too.
Incidently, when is the new enlarged security area due to open? I've been fortunate and never had to wait more than 10 mins max. I have heard the odd horror story however so guess maybe I've been lucky.
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Old 4th Mar 2010, 19:20
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Try being a crew member with a valid pass from another UK airport, but your airline still operates from Liverpool.

Actual words said

We cant take that pass because its not Liverpool or a Peel airports pass and it could be forged.

reply while dressed in full uniform

Well apart from the fact that my aeroplane is parked on your tarmac just outside the window, and the fact the fact that I am in the company uniform with my pilots license.

Reply

There is no picture on it

Reply

No they do not issue pictures on your license

I was seconds from leaving the airport and driving back home
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Old 5th Mar 2010, 14:23
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Last Sunday 28/02/2010 waited at the downstairs staff security entrance (really large items check in) for half an hour with many skiers from 06.30 until nearly 07.00. They then closed the entrance for staff went to the upstairs entrance to be told "go downstairs" by this time we were joined by an easy crew who had done the same. Had to beg a supervisor to go airside where I work!!
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Old 5th Mar 2010, 18:57
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The whole security area for both crew and passengers is a joke. One minute we're going upstairs with the pax then downstairs through the staff channel then back upstairs with the pax. I have hundreds of horror stories about the attitude of the people that work in security at LPL both from myself as a crew member and pax and from other crew members. But as people have said on here pay peanuts and we all know what we get. There are of course a few exceptions to the rule, however, how appaling the others attitudes are its hard not to tar them all with the same brush.
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Old 6th Mar 2010, 16:49
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Hundreds of stories? I don't think so. Let's try and keep things real and in perspective.

If you are having issues with the system or particuar individuals then complain - not on here where you have the benefit of anonimity and the ability not to provide evidence to back your claims up, but to the airport and the company they contract the security search service out to.

Neither company can address a 'percieved' problem on the basis of hearsay - they need firm evidence in the form of complaints submitted in writing. It's why complaints procedures are there. There may be individuals with a bad attitude but try taking someone down a disciplinary route without a robust case. You'll be laughed out of the room. Similarly if there is confusion over how the system for processing staff and crew through security works then report it. You can't fix something if no-one tells you its broken.
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Old 6th Mar 2010, 17:08
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As a passenger who has used Liverpool if they cant see they have a problem, then they really do have a problem. Everytime I have flown from there of late the queues have been horrendous and paying for the fast track has been a joke.
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Old 6th Mar 2010, 19:44
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pwalhx - sorry but you're confusing two issues. I was commenting on people complaining about bad attitudes and the system not working but not doing so formally. To tackle this sort of problem requires hard facts not hearsay.

The queues you mention do indeed happen at peak times, have been noticed and are being addressed by 12m worth of investment. Not sure why you consider fast track at Liverpool 'a joke' given that your local airport charges a similar indeed higher fee for a similar system.
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Old 6th Mar 2010, 20:49
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In that case Andy please accept my apologies
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Old 6th Mar 2010, 21:05
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Sorry AndyH52, I'm with pwalhx on this one.

Any half decent company should not need written complaints from its customers to identify the need to improve attitudes and services. If it does, then they have exceptionally poor line management and internal communication systems.

I am sure that some people do feel so strongly that they put their complaints in writing. Others may feel that it is a waste of time and they will not get even an acknowledgement let alone a reply. Either way should not prevent them from expressing their opinions on this forum but obviously you will never know if they are justifiable or even genuine complaints.
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Old 7th Mar 2010, 17:39
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Well for your information Andy both myself and other crew members have complained about the attitude of staff at security in LPL and both as a pax and a crew members I have been fobbed off with responses of the matter shall be looked into and yet nothing seems to change. One particular incident out of the hundreds, (which i'm not making that figure up as I said both from myself and other crew members and believe me nearly every crew member I know at LPL has a story about security both cabin and flight deck) was when I was travelling as a SLF and was spoken to disgustingly because I had forgotten to take a bottle of water out of my bag, a stupid, yet easy mistake to make. However, I was told, extremley rudely, that as crew I should have known better, true yes, but the way the individual spoke to me and waved my crew idea infront of my face infront of many many pax was disgusting. The individual involved proceeded to say this a further 3 times to me after I had firstly, apologised for having the bottle and then asked him politley not speak to me in that manner. I complained both on the day and and when I returned from my holiday and as I say was fobbed off both times. I was then subsequently treated like a terrorist by this staff member and his colleagues a few weeks later when I passed through with my crew, after which both my captain and myslef complained to both my cabin crew manager and the security; yet again nothing done.
I'm not saying that crew are completley innoncent in this, however, I would also say that 99% of our crew would only be rude to the security staff because they have a damn good reason too.
If you would like the rest of my 'hundreds' of stories then please feel free to send me a private message and I will speak to my colleagues and we'll send our stories over. But im sure many of the people on this forum can back me up with this one.
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Old 7th Mar 2010, 19:14
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security/bagage handlers

Having used Liverpool many times i can only agree with previous posts about security. My main complaint is why at midnight it takes over one hour to unload 166 passengers hold baggage,with only a Geneva flight 10 minutes earlier.Again the airport failed to respond.Customer sevice does not exist at Liverpool,lets hope the canadians or whoever takes control does.
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