Stansted
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If the PR people are keeping it quiet, and no members of the public were injured, then it's quite possible it hasn't been picked up.
But there's nothing to stop you telling them yourself http://news.bbc.co.uk/1/hi/talking_point/4784595.stm
But there's nothing to stop you telling them yourself http://news.bbc.co.uk/1/hi/talking_point/4784595.stm
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I wonder how many other defects are out there in airports all over the world, that could cause injury, that are not reported by groundstaff as it may eat into their break? Everyone has a part to play, not just BAA. If you find something a-miss, for god's sake report it!!! Thats what the fault line number on the info card issued with your airport pass is for. It contains numbers for you, not just BAA staff to use!
That apart I hope the staff members injured recover quickly.
That apart I hope the staff members injured recover quickly.
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howflytrg
How I appreciate your comment of reporting the fault, i can only guess that you havnt actually reported anything yourself.
From my experience you will never go far at stn without finding a fault and many times i have taken time during work to get these problems fixed however the oh so helpful fault line only gets you through to an engineer that sounds like they have just woken up and the problem will 'be dealt with shortly'. And eventually if the problem is seen to it never seems to be fixed but only repaired for the short term and ground staff find themselves repeating the same process over and over again. BAA are landlords of the airport property and therefore should run weekly checks of the airport and deal with them.
How about a troubleshoot team, a duty manager, enineeering manager, a few handling agent managers and god forbid a check in agent/ gate agent/dispatcher could all walk round and identify problems and get them fixed properly in order of priority??? maybe if a system like this was in place the airbridge problem could have been prevented. Just my opinion and experiences
From my experience you will never go far at stn without finding a fault and many times i have taken time during work to get these problems fixed however the oh so helpful fault line only gets you through to an engineer that sounds like they have just woken up and the problem will 'be dealt with shortly'. And eventually if the problem is seen to it never seems to be fixed but only repaired for the short term and ground staff find themselves repeating the same process over and over again. BAA are landlords of the airport property and therefore should run weekly checks of the airport and deal with them.
How about a troubleshoot team, a duty manager, enineeering manager, a few handling agent managers and god forbid a check in agent/ gate agent/dispatcher could all walk round and identify problems and get them fixed properly in order of priority??? maybe if a system like this was in place the airbridge problem could have been prevented. Just my opinion and experiences
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A4
I would gladly like to expand on my previous comments.
I myself work at stn and i find it really nice airport, looks nice on appearence, logically layed out and so on. HOWEVER.................
I find it hard to believe that that the youngest london airport is being left to fall to bits, for many passengers they see a quick glimpse of it and it all seems ok but if you look closely or spend a few hours there you will find.... baggage belts that break down even with the normal flow of bags, tannoys that dont work and frequent flyers would easliy be able to know which ones! Departures/ Arrival doors not working, and like we have seen airbridges falling to bits. But why is this??
I believe it is because the low cost carriers have been around for such a long time that so long as things run half to plan which is basically pax on and pax off then they are fine with that. If there were decent airlines operating from stansted i am sure that a few of the airlines executives would have something to say about the state if some of the facilities and if the problem can be resolved than BAA could fix the problem but because ezy and fr dont really care the airport has been left in a rather sorry state.
The ground handling staff do try their best to report faults and try and make things better but falls on rather a deaf ear as i get the impression their positions hold no real authority and therefore doesnt make it an urgent matter, and what has happened is an airport that finds itself with hundreds of faults and no one knows were to start, how to prioritise and get repairs going. I would have thought that between the new owners ferrovial and baa that there may be some spare cash that is desperatly needed to update some parts of the airport especially considering the massive profits that baa took last year.
I could go on but i hope this answers your question.
I myself work at stn and i find it really nice airport, looks nice on appearence, logically layed out and so on. HOWEVER.................
I find it hard to believe that that the youngest london airport is being left to fall to bits, for many passengers they see a quick glimpse of it and it all seems ok but if you look closely or spend a few hours there you will find.... baggage belts that break down even with the normal flow of bags, tannoys that dont work and frequent flyers would easliy be able to know which ones! Departures/ Arrival doors not working, and like we have seen airbridges falling to bits. But why is this??
I believe it is because the low cost carriers have been around for such a long time that so long as things run half to plan which is basically pax on and pax off then they are fine with that. If there were decent airlines operating from stansted i am sure that a few of the airlines executives would have something to say about the state if some of the facilities and if the problem can be resolved than BAA could fix the problem but because ezy and fr dont really care the airport has been left in a rather sorry state.
The ground handling staff do try their best to report faults and try and make things better but falls on rather a deaf ear as i get the impression their positions hold no real authority and therefore doesnt make it an urgent matter, and what has happened is an airport that finds itself with hundreds of faults and no one knows were to start, how to prioritise and get repairs going. I would have thought that between the new owners ferrovial and baa that there may be some spare cash that is desperatly needed to update some parts of the airport especially considering the massive profits that baa took last year.
I could go on but i hope this answers your question.
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With regard to the Jetbridge it will all come down to accountability.
If the Jetway manufacturer has issued routine maintenance that has to be followed and this has been neglected, then BAA will have to justify their actions.
If there are no maintenance recommendations and this was due to a design floor, then things become a bit more complicated.
My guess is that the second won't apply. If these bridges were second hand 15 years ago then god knows how long they've been in service. Things don't last forever, especially if they are not maintained!
If the Jetway manufacturer has issued routine maintenance that has to be followed and this has been neglected, then BAA will have to justify their actions.
If there are no maintenance recommendations and this was due to a design floor, then things become a bit more complicated.
My guess is that the second won't apply. If these bridges were second hand 15 years ago then god knows how long they've been in service. Things don't last forever, especially if they are not maintained!
Ut Sementem Feeceris
xxx5572
I take exception to your comment that EZY and FR are "sub-standard" and do not see the link between BAA's evident lack of investment at STN and the airlines that operate there. BAA/ground agents set a price to provide the service. The airlines do the same - we set a ticket price to provide the service to the customer.
Between them EZY and FR now carry more than BA do TWICE OVER - 60 million pax / year . If you're trying to suggest that this doesn't generate significant income for BAA then I don't know where your're coming from. I appreciate that not all 60 million fly throught STN or BAA airports - but a significant number do. What would happen if the LoCo's pulled out of STN? - the place would die!
FR don't use bridges at STN and EZY rarely do - and that seems to be at the whim of the handling agents. To suggest we "don't care" is both incorrect and offensive. If you think I'm happy sitting in the flight deck watching as the bridge staggeres around - believe me I'm not, I DO CARE. Nothing is more frustrating than to operate a flight, get in early, and then wait ten minutes for a bridge/steps.
I work for EZY and firmly believe that the public gets a VERY good product for the price. I DO NOT believe we are in any way "sub-standard" - on the contrary by the nature of the operation (close to 800 flights/day) an ABOVE standard of operation is required/demanded.
The ONLY sub-standard element here is BAA at STN.
A4
I take exception to your comment that EZY and FR are "sub-standard" and do not see the link between BAA's evident lack of investment at STN and the airlines that operate there. BAA/ground agents set a price to provide the service. The airlines do the same - we set a ticket price to provide the service to the customer.
Between them EZY and FR now carry more than BA do TWICE OVER - 60 million pax / year . If you're trying to suggest that this doesn't generate significant income for BAA then I don't know where your're coming from. I appreciate that not all 60 million fly throught STN or BAA airports - but a significant number do. What would happen if the LoCo's pulled out of STN? - the place would die!
FR don't use bridges at STN and EZY rarely do - and that seems to be at the whim of the handling agents. To suggest we "don't care" is both incorrect and offensive. If you think I'm happy sitting in the flight deck watching as the bridge staggeres around - believe me I'm not, I DO CARE. Nothing is more frustrating than to operate a flight, get in early, and then wait ten minutes for a bridge/steps.
I work for EZY and firmly believe that the public gets a VERY good product for the price. I DO NOT believe we are in any way "sub-standard" - on the contrary by the nature of the operation (close to 800 flights/day) an ABOVE standard of operation is required/demanded.
The ONLY sub-standard element here is BAA at STN.
A4
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Well Said A4. Stansted would still be a backwater if it wasn't for easyJet and Ryanair. Any presumption sthat Stansted would have "high-class" leagacy airlines operating nice long haul services instead would be misguided. One only has to see the failure of BA's dual hubbing concept at Heathrow and Gatwick, and who took up the slack at Gatwick using the slots released by BA? Was it Virgin Atlantic? Air France?, Lufthansa? Qantas? No, it was easyJet as know one else was interested.
Manchester's failure to attract significant new long-haul traffic has resulted in them going down the lo-cost route with Fly Be having snapped 28 slots a day using 78-seat Dash 8-Q400s. Manchester would be delighted now to have easyJet operate from there!
Manchester's failure to attract significant new long-haul traffic has resulted in them going down the lo-cost route with Fly Be having snapped 28 slots a day using 78-seat Dash 8-Q400s. Manchester would be delighted now to have easyJet operate from there!
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A4
Ok point taken but maybe i think were thinking differently, firstly you say you work on the flight deck for ezy and i never said that you are the ones that dont care because I know you do. The comment was aimed more to those at luton that run the airline from the admin side of things.
With all the problems at stn i have never heard or seen the hierachy of ezy coming here and identifying problems that cause problems for the smooth running of the operation and like you said and i fully appreciate that baa must be gaining a tidy sum from these lowcos but thats all they really do pay and hope the service is ok and rarely chase up any problems.
But like you stated you believe the service the public gets is 'very good' well yes but why not strive to make it excellant???? If everyone worked together properly and the lines of communication were not so long and difficult then i could garuntee everyone would be happy, including yourself, passengers and cabin crew that i am sure take a few comments of how they had to que for ages going through security, or at -5std find that 9 pax are missing and the bags need to be found further delaying your aim of on time departure.
BAA do need to invest some money into repairing problems but until the airlines that operate from there and pay money to make them spend it they wont see it as an urgent matter, a good example of this is with the recent arrival of air berlin at stn, they are starting to have transfer pax and were unhappy with the transfer point at stn so it is now being changed, it did not take long and soon there service will come across as very smooth and efficient for the transfer pax.
I do apologise if i caused any offence but hope i have made it more clear who i am frustrated with.
With all the problems at stn i have never heard or seen the hierachy of ezy coming here and identifying problems that cause problems for the smooth running of the operation and like you said and i fully appreciate that baa must be gaining a tidy sum from these lowcos but thats all they really do pay and hope the service is ok and rarely chase up any problems.
But like you stated you believe the service the public gets is 'very good' well yes but why not strive to make it excellant???? If everyone worked together properly and the lines of communication were not so long and difficult then i could garuntee everyone would be happy, including yourself, passengers and cabin crew that i am sure take a few comments of how they had to que for ages going through security, or at -5std find that 9 pax are missing and the bags need to be found further delaying your aim of on time departure.
BAA do need to invest some money into repairing problems but until the airlines that operate from there and pay money to make them spend it they wont see it as an urgent matter, a good example of this is with the recent arrival of air berlin at stn, they are starting to have transfer pax and were unhappy with the transfer point at stn so it is now being changed, it did not take long and soon there service will come across as very smooth and efficient for the transfer pax.
I do apologise if i caused any offence but hope i have made it more clear who i am frustrated with.
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FR don't use bridges at STN and EZY rarely do - and that seems to be at the whim of the handling agents
Because: Swissport don't have enough dispatchers trained with a J/B licence and many that are don't feel confident in using them. (ironically I guess they can be greatful for that)
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Flch-spd
I would be interested in seeing this written confirmation 
Remember of course that the vast majority of stands at STN are not Airbridge equipped. If you think, for example, of the 13/14 based EZY a/c at STN then only a maximum of 3 of these would be parked on stands for their first departure which would enable an airbridge to be used. This is to allow other carriers such as TOM/FCA/MY/EO/TCX to use their preferred stands / gates.
A quick check shows in excess of 70% of dispatchers are licensed a/b operators. If you are suggesting there is a training/confidence issue then please PM me
Remember of course that the vast majority of stands at STN are not Airbridge equipped. If you think, for example, of the 13/14 based EZY a/c at STN then only a maximum of 3 of these would be parked on stands for their first departure which would enable an airbridge to be used. This is to allow other carriers such as TOM/FCA/MY/EO/TCX to use their preferred stands / gates.
A quick check shows in excess of 70% of dispatchers are licensed a/b operators. If you are suggesting there is a training/confidence issue then please PM me
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Remember of course that the vast majority of stands at STN are not Airbridge equipped
If you think, for example, of the 13/14 based EZY a/c at STN then only a maximum of 3 of these would be parked on stands for their first departure which would enable an airbridge to be used.
I would be interested in seeing this written confirmation
A quick check shows in excess of 70% of dispatchers are licensed a/b operators.
Don't get me wrong, I'm not trying to defend BAA. Take a close look at STN and it's an absolute disgrace, so much so that I think it's high time that the HSC came and had a snoop around. I can list at least 4 things that I see on a daily basis that go completely against H&S. All I'm saying is that you cannot put all of the blame onto the fact that it is mainly used by lo-co's. It's an airport, and it should be a safe environment for all passengers and staff, weather they're customers of easyJet or EOS!
By the way, I notice the BAA PR department have worked overtime to keep this one out of the media. There's not a peep anywhere.
Last edited by FLCH-SPD; 27th Aug 2006 at 21:23.
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Las Vegas
Looks like the incoming flight from IAD at STN 08.55, is linked to Las Vegas, while the incoming from Vegas at 12.30 transfers to the IAD departure.
Last edited by Stanstedeye; 29th Aug 2006 at 17:38.
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Maxjet have changed all of their schedules to fit the new route in. Washington will depart STN at 15.00 in the winter and not the current 13.00. Also flights from JFK and IAD to STN will depart later in the evening.
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Leaving out Sat 3 / the 70s / the Zulus and the "Cargo Stands" (1-6 excluding 5), less than 50% of the remaining stands, ie Sat 1/2 have airbridge service.
3 Prior to the mishap - now only 2 
The three were A11L, A13L, B23L. Other stands are available on an ad-hoc basis for the night-stoppers but are not guaranteed.
Fair enough - won't argue with that 
Sorry, but no - definitely nearer 70%
If this is true please, please, please do something about it. Remember H&S is not just a management responsibility it is everybody's responsibility.
It will be interesting to see what happens. Hopefully they won't repair - just replace at the same time as A12...........
4 prior to last weeks misshap, but then look at how many turn arounds we operate on stands equipped with a bridge.
The three were A11L, A13L, B23L. Other stands are available on an ad-hoc basis for the night-stoppers but are not guaranteed.
You should have done... It was a "Swissport" issued memo.
Sorry but I think you'll find it's more like 50%
I can list at least 4 things that I see on a daily basis that go completely against H&S.
Oh haven't they just, I notice now that the incident has been covered over with opaque plastic sheeting. I wonder how long it will be before it actually gets repaired... 6 months.... 1 year?
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If this is true please, please, please do something about it. Remember H&S is not just a management responsibility it is everybody's responsibility.