USA Today: UA forcibly remove random pax from flight
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Surprising that some pilots are rushing to suggest they would accept responsibility for this and that they are in charge and nothing happens without their consent....... Because any sensible person would run as far and fast as possible from any responsibility for this disaster.
Last edited by Jet II; 12th Apr 2017 at 13:20.
this has been quite a hot topic for discussion at work.
What I find disturbing about all of this is that some of those condoning the actions that day are quite possibly involved with the training and mentoring of airline staff or indeed in none airline industries that have an interface with the public. That is a worrying thought.
I have yet to see ANY justification for what occurred and will be interested to follow this story to its conclusion; I have a feeling that may take a while.
What I find disturbing about all of this is that some of those condoning the actions that day are quite possibly involved with the training and mentoring of airline staff or indeed in none airline industries that have an interface with the public. That is a worrying thought.
I have yet to see ANY justification for what occurred and will be interested to follow this story to its conclusion; I have a feeling that may take a while.
Yes, one wonders why those words could not have been uttered 24 hrs ago....
So the CEO of UA said the following on TV...
"to remove a booked, paid seated passenger, we can't do that."
Mr Munoz was asked if Mr Dao was at fault.
He said: "No. He can't be. He was a paying passenger sitting on our seat in our aircraft and no one should be treated that way. Period."
Case closed... Time to settle the monetary side of things with the doctor.
"to remove a booked, paid seated passenger, we can't do that."
Mr Munoz was asked if Mr Dao was at fault.
He said: "No. He can't be. He was a paying passenger sitting on our seat in our aircraft and no one should be treated that way. Period."
Case closed... Time to settle the monetary side of things with the doctor.
Time to settle the monetary side of things with the doctor.
Bit harsh but she certainly is off track......
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"Our employees followed established procedures for dealing with situations like this," he wrote. "While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right."
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...and if he had just walked off the aircraft as he was unfairly asked to do, he would have been a day late to work and UAL would have comped him a few hundred $$ and carried on treating their customers as freight. The Dr has done us all a service and airline policy will change for the better and we can all stop being treated as mugs.
In fairness, the CEO may have initially got a slightly distorted account of events. Anyone who tried to CYA and leave his exposed may be feeling nervous right now.
From the outset he did say they would investigate what happened. 24 hours later he has given quite a different interview, apologised, and stated this will never happen again.
What more could he have reasonably done. Some years ago, this would have been good. The pace of social media and the 24/7 news cycle today makes it very hard to get out in front of a bad story. We could all look clumsy in similar circumstances.
From the outset he did say they would investigate what happened. 24 hours later he has given quite a different interview, apologised, and stated this will never happen again.
What more could he have reasonably done. Some years ago, this would have been good. The pace of social media and the 24/7 news cycle today makes it very hard to get out in front of a bad story. We could all look clumsy in similar circumstances.
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HEMS driver
Not overbooked, check.
Next question.
Was the jumpseat full. Ie used by the DH crew or not.
If not, we are looking at a somewhat silly mistake.
So , again , anyone. Does United demand DH crew to have PAX seat or do they also use Jump seat.
Anyone from United please inform us of Company SOP.
Next question.
Was the jumpseat full. Ie used by the DH crew or not.
If not, we are looking at a somewhat silly mistake.
So , again , anyone. Does United demand DH crew to have PAX seat or do they also use Jump seat.
Anyone from United please inform us of Company SOP.
In some ways a shame, it would be good to see the matter tested in Court. I guess if United offer enough $$$$s Dr Dao will just walk away a much richer man. Probably be able to charter a biz jet when ever he flies in future....
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In fairness, the CEO may have initially got a slightly distorted account of events. Anyone who tried to CYA and leave his exposed may be feeling nervous right now.
From the outset he did say they would investigate what happened. 24 hours later he has given quite a different interview, apologised, and stated this will never happen again.
What more could he have reasonably done. Some years ago, this would have been good. The pace of social media and the 24/7 news cycle today makes it very hard to get out in front of a bad story. We could all look clumsy in similar circumstances.
From the outset he did say they would investigate what happened. 24 hours later he has given quite a different interview, apologised, and stated this will never happen again.
What more could he have reasonably done. Some years ago, this would have been good. The pace of social media and the 24/7 news cycle today makes it very hard to get out in front of a bad story. We could all look clumsy in similar circumstances.
Day 1 - We are very concerned and will investigate.
Day 2 - The passenger was belligerent and I support what our employees did.
Day 3 - Mea culpa, mea culpa, we were wrong...