"Our employees followed established procedures for dealing with situations like this," he wrote. "While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right."
Originally Posted by
hoss183
Quote Munoz
The chief executive paused.
He said: "No. He can't be. He was a paying passenger sitting on our seat in our aircraft and no one should be treated that way. Period."
My, what a difference a day makes........