this has been quite a hot topic for discussion at work.
What I find disturbing about all of this is that some of those condoning the actions that day are quite possibly involved with the training and mentoring of airline staff or indeed in none airline industries that have an interface with the public. That is a worrying thought.
I have yet to see ANY justification for what occurred and will be interested to follow this story to its conclusion; I have a feeling that may take a while.