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Ryanair Overheats Passengers At Eindhoven Airport

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Ryanair Overheats Passengers At Eindhoven Airport

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Old 21st Aug 2012, 14:34
  #21 (permalink)  

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My wife is the one who books our family holidays, she greatly enjoys doing so.

I have laid down just one rule:

Do not book any flights with this company. I'd rather hitch-hike.
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Old 21st Aug 2012, 14:35
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Well, nowadays there are a lot of airfields in Europe that won't let you run an APU on the ground for more than 15 minutes before departure (Stansted was one) and running an engine on the ramp was an absolute no-no.
I've had that argument a few times at various airports. It's either the APU, an engine or the passengers running. It's not up for discussion. With a couple of exceptions I've run the APU, the other times I've really 'wasted' fuel by running an engine. The airports don't like it, but so what. I'm not paid to look after them. My responsibility is to the passengers on my flight.
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Old 21st Aug 2012, 14:39
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If Commanders have not got the b***s (moral fibre) to make best decisions for the safety and welfare of passengers then we, as a society, have really lost the plot.

I am reminded of a time in history when certain people were asked about their actions and they said "We were just following orders".

We are not talking about passengers feeling a little discomfort here - given the conditions in the cabin with such OATs and lack of aircon, it's not inconceivable that a passenger could end up dieing. If this happened I wouldn't like to be in the Captain's shoes under cross examination.

These are not the actions of a civilized society.
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Old 21st Aug 2012, 14:45
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Dispatching with an inoperative APU alongside dealing with high outside temperatures was an RST module less than one year ago. Crews were trained in use of ground carts, external air, keeping doors open, recirc fans on, use of SPs for hot weather operations. I distinctly remember my instructor discussing up loading extra fuel and running a pack whilst single engine. Dont remember this in any course literature though!!!

Problem is FR have a policy of keeping pax on aircraft for 2 to 3 hours when awaiting slot improvement. You add the issue of EIN not having steps to facilitate doors remaining open (ie the L2 door), no external cart capable of running packs and the possibility of being too bloody noise sensitive for a prolonged s/e taxi.

Easy to say ops shouldn't have dispatched this aircraft from PMI, however I often note that the ops controller can overlook this (not enough manpower) or simply no other aircraft available to dispatch. Pretty sure engineering at PMI is next to non existent as well.

The crew would have been more than aware of the SVQ incident. I'm not sure of the whole facts, however I wouldn't regard this as being black and white. IALPA might blame corporate attitude. They may cite that the commander had been placed under pressure. I dont know? More incidents such as fender benders, declaring fuel emergencies and cooking pax may actually expose this? MOL may be arguing that not all publicity is good publicity
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Old 21st Aug 2012, 14:46
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Currently doing the rounds on Facebook and probably the wrong place to post it, or even already posted, but anyway....

When flying from Alicante to Bristol yesterday, I had previously checked in on-line but because I hadn't printed out the Boarding Passes, Ryanair charged me €60 per person!!! Meaning I had to pay €300 for them to print out a piece of paper! Please 'like' if you think that's unfair... :-(
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Old 21st Aug 2012, 14:50
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Here another short video of the incident. Mostly in dutch. You see a small girl who almost fainted because of the heath. The bold guy is a DJ and urging the handling agent to have a look inside the aircraft so they can see the situation and feel the heath. Pax seemed to be locked up in the aircraft with nobody of the crew really taking care of the pax.

Mensen willen uit vliegtuig!! #Ryanair

Yesterday there was another example of bad pax treatment of Ryanair. A pregnant women was denied boarding.
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Old 21st Aug 2012, 14:52
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When flying from Alicante to Bristol yesterday, I had previously checked in on-line but because I hadn't printed out the Boarding Passes, Ryanair charged me €60 per person!!! Meaning I had to pay €300 for them to print out a piece of paper! Please 'like' if you think that's unfair... :-(
It may be thought to be unfair but it is in the Terms and Conditions - not saying I like it but that's the way it is.

Problem is FR have a policy of keeping pax on aircraft for 2 to 3 hours when awaiting slot improvement.
Nothing new in this - when I flew charter from 1980 onwards it was the policy to board whatever the delay in case the slot came forward - can never recall anyone having an issue with cooking pax in the cabin - in those days we would not have dreamed of treating human beings (customers even!) in such an inhumane way. Quite often Palma at the weekend in the summer there would be a 2/3 hour delay.

But then I forgot this Company doesn't take any notice of those with lots of experience!
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Old 21st Aug 2012, 14:55
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Im guessing the grumble was about the cost rather than anything else......
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Old 21st Aug 2012, 15:00
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Im guessing the grumble was about the cost rather than anything else......
119.4, agree but then people have a choice.

Some friends of mine were booking Ryanair to go to Prague a few years ago - when the person doing the booking got to the end of the process and saw what the credit card surcharges were for just using one credit card he decided that on principle they would not fly Ryanair and frankly I agree with him.

Until more people start voting with their feet nothing will change. Am not anti Ryanair by the way - I happen to think that more often than not they offer good value for money despite the charges etc. It's just that I would never fly with them unless they were the only carrier available on the route for all the reasons we are discussing here.

119.4, ps like the frequency - reminds me of the good old days!
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Old 21st Aug 2012, 15:10
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Even at Ryanair, I'm quite sure they wouldn't sack you for asking for a set of steps to be brought to the forward and rear doors so that they could be opened.
Linerider, I agree with you there but there is more than one way of getting people to leave or tow the party line by applying manipulative pressure.

This, in my opinion, is why the crews at Ryanair desperately need union representation. It wouldn't solve all the problems overnight but it would cause the bullies in the upper echelons of the Company to alter their tactics and think twice before applying any pressure.
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Old 21st Aug 2012, 15:16
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To the crew. This is shameful. Captain, go and grow a backbone. I don't accept some people saying "we didn't want to upset the company"…."Hot Passengers" section in the Ops Manuals dont exist. No common sense used. This is completely unprofessional. Pax overheating and nothing being done is negligent to the n'th degree. This is just so bizarre and reflects an aweful attitude to deal with a VERY simple issue.
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Old 21st Aug 2012, 15:20
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Since the sweat glands are not fully developed in kids and infants they can easily overheat and literally pass away.

Absolutely disgraceful by the the person in command.

However, if pax calls a medical emergency
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Old 21st Aug 2012, 15:25
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Originally Posted by 1stspotter
Yesterday there was another example of bad pax treatment of Ryanair. A pregnant women was denied boarding.
Of course she was denied boarding as she could not produce a release-for-flight certificate signed by her doctor.

Stick to the facts please. What happened in EIN is a very serious safety issue but we don't need people spewing half-truths, thanks.
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Old 21st Aug 2012, 15:26
  #34 (permalink)  
 
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Was stuck on another LoCo carrier witing in the Mediterranean sun two years ago. No APU we were told, so the doors were opened in attempt to cool the cabin. It got down to about 40 from 45ish. But I noticed we had no problems starting the engines during the pushback!

OK, you can argue we got what we paid for, but we paid quite a lot for those "Low Cost" tickets.
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Old 21st Aug 2012, 15:33
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Wonder if the Captain was Eastern European. Don't take that the wrong way, it's just that some of the older ones haven't yet fully grown out of the old "thou shall not question or use initiative" doctrine they were accustomed to for a long time.
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Old 21st Aug 2012, 15:45
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Originally Posted by fireflybob
If Commanders have not got the b***s (moral fibre) to make best decisions for the safety and welfare of passengers then we, as a society, have really lost the plot.
I can trump commanders not wanting to risk the wrath of the airline management, I had one who just didn't care. About 8 or 9 years ago I was returning from Faro to BHX on MyTravel. It was late June, a sunny day and it was a lunch time/early afternoon flight. We were delayed for two and a half hours on the tarmac. It got rather hot and the aircon was not running. There was almost a mutiny before at last they brought out a small amount of water for each passenger. The captain then came out and told us (paraphrase) 'None of you have got any reason to complain, I know how much you paid for these flights'. He thought he was being funny, being kept on a plane in that heat, without water until near the end, had taken away everybody's sense of humour. I wonder if anyone could guess the name of the pilot.

Last edited by Road_Hog; 21st Aug 2012 at 16:35.
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Old 21st Aug 2012, 15:50
  #37 (permalink)  

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Sounds like a Richard Head.
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Old 21st Aug 2012, 15:59
  #38 (permalink)  
 
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I can't trump commanders not wanting to risk the wrath of the airline management, I had one who just didn't care. About 8 or 9 years ago I was returning from Faro to BHX on MyTravel. It was late June, a sunny day and it was a lunch time/early afternoon flight. We were delayed for two and a half hours on the tarmac. It got rather hot and the aircon was not running. There was almost a mutiny before at last they brought out a small amount of water for each passenger. The captain then came out and told us (paraphrase) "None of you have got any reason to complain, I know how much you paid for these flights". He thought he was being funny, being kept on a plane in that heat, without water until near there end, had taken away everybody's sense of humour. I wonder if anyone could guess the name of the pilot.
Road Hog, interesting - reminds me of a certain Captain many moons ago that authorised free drinks for the passengers to compensate for some problem (might have been no aircon for all I know). He was subsequently invited for "tea and biscuits" with a management pilot who questioned his actions. He immediately got his cheque book out of his pocket and said "Just tell me how much you want - I stand by the decision I made that day". Management pilot then started apologizing and then said that, of course, they wouldn't expect to be recompensed for the free drinks.

Trouble is in said Company they'd probably expect the money plus some extra charges for "handling".
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Old 21st Aug 2012, 16:03
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Roadhog:

<<I wonder if anyone could guess the name of the pilot. >>

Pablo????

Last edited by tom775257; 21st Aug 2012 at 16:06.
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Old 21st Aug 2012, 16:08
  #40 (permalink)  
 
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Doesn't Ryanair have a monopoly of certain routes, eg STN to DUB? So how do you avoid them in such circumstances?
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