Ryanair Overheats Passengers At Eindhoven Airport

[Evanelpus]

I dont think you can altogether blame the crew

Sorry mate you are 100% wrong, the blame lies entirely with the crew.

PIC should be thoroughly ashamed of him/herself. Grow and pair and do the right thing for once in your Ryanair life!

[closefromtheleft]

I'd invite anyone who just 'blames the crew' to come and work for Ryanair and abide by the numerous Memos regarding this issue and then you'll be in a better position to make an educated comment. You would then have a clearer insight as to how things work in Ryanland.

[Evanelpus]

I'd invite anyone who just 'blames the crew' to come and work for Ryanair and abide by the numerous Memos regarding this issue and then you'll be in a better position to make an educated comment. You would then have a clearer insight as to how things work in Ryanland.

Oh, stop it, you'll have me crying in a minute!

So, selling your soul to the devil trumps common courtesy and decency does it?

I say again, grow a pair and become a decent human being.

[Lord Spandex Masher]

Originally Posted by closefromtheleft

I'd invite anyone who just 'blames the crew' to come and work for Ryanair and abide by the numerous Memos regarding this issue and then you'll be in a better position to make an educated comment. You would then have a clearer insight as to how things work in Ryanland.

Why don't you just tell us what they are?

I bet you a brazillion quid it doesn't say confine people in a sweltering metal tube for hours at risk of serious health issues or death.

[jackharr]

"Over 8 million passengers a month choose to fly with Ryanair."

My emphasis. It is very often not a matter of choosing Ryanair over its competitors; there is no alternative.

My nearest airports which fly to Dublin (where we wanted to go) are STN and EMA. From both airports, the only carrier DUB is Ryanair. We were not actively CHOOSING to fly with Ryanair. There really was no other convenient way to fly to DUB. Yes long drive to BHX or LUT perhaps, but for goodness's sake!

The online booking procedure with Ryanair was difficult (seemingly impossible to avoid "voluntary" insurance). We gave up and went to travel agents. Ryanair will not deal with travel agents (and you should hear what our one had to say about Ryanair!) A very helpful young man sorted out a surface route.

So in a wonderful twist, Ryanair in being so awkward chose NOT to let us use them. Serves them right. The trouble-free journey was made by train and Stena Line Ferry.

[WallyWumpus]

closefromtheleft

I fly for RYR.

There are no circumstances that I can dream up that should have allowed this situation to develop. Entirely within the control of the flight crew.

[fireflybob]

I'd invite anyone who just 'blames the crew' to come and work for Ryanair and abide by the numerous Memos regarding this issue and then you'll be in a better position to make an educated comment. You would then have a clearer insight as to how things work in Ryanland.

Doing "things right" is management - doing the "right thing" is leadership.

How to care for the safety and welfare of passengers isn't just following a set of "procedures" - not every situation is covered by memos etc.

For one reason or another this type of incident points to a lack of leadership - having the b***s to do what is necessary. But it would seem the upper echelons of this Company don't encourage leadership because they feel, for one reason or another, that this would threaten them.

Recently I came across the following which struck a chord with me:-

I remember a great line in the movie Kingdom of Heaven when an English Knight was bestowing Knighthood on his men before a Battle. He was listing knightly virtues and was demanding his men live by those virtues. The line in particular that struck me was “always tell the truth, even if it leads to your death” wow...... powerful stuff.

I would rather face the sack having done the "right thing" for my fellow human beings.

[CelticRambler]

Originally Posted by jackharr

"Over 8 million passengers a month choose to fly with Ryanair."

My emphasis. It is very often not a matter of choosing Ryanair over its competitors; there is no alternative.

My nearest airports which fly to Dublin (where we wanted to go) are STN and EMA. From both airports, the only carrier DUB is Ryanair. We were not actively CHOOSING to fly with Ryanair.

Wrong emphasis jackharr - you are actively choosing to FLY with Ryanair. You could have driven to Holyhead and got the ferry, or taken the bus, or bought a rail-and-sail ticket, but for your own reasons you chose to FLY to Dublin. Having made that decision, you went on to make a comparative analysis of the route pairs available and chose to use one offered only by Ryanair. You - like me and everyone else who buys a Ryanair ticket - eliminated several alternatives before finally settling on that purchase. That's choice.

Opting out of insurance is easy - select "No insurance required" in the first drop-down menu and confirm your decision to opt out on the next page. Done, no charge.

[ayroplain]

Originally Posted by maxred

Every flight, the same, every airport the same, people treated like something you may have trodden on.

You have no idea what you are talking about. You obviously have never flown with Ryanair and are not qualified to comment on their operation. I am very well qualified so to do. I have done approx 80 flights a year for more than 6 years with Ryanair and never, not even once, have I had a problem or was I treated in the fashion you say. I most certainly would not continue to fly with them if the experience was as you state.

You cannot generalise just because, as in this case, the particular flight crew totally screwed up, no doubt about that.

In the case of the woman who had to fork out for not printing her boarding passes she is either just an idiot or else she didn't bother to read the various emails she was sent. If I was her I wouldn't have my mugshot all over the Daily Mail for everyone to laugh at.

I still see passengers arriving at the gate with two or more bags when they have been repeatedly told only one is allowed. Can they not read or are they just thick?

It is inevitable that, from time to time, in an organisation as big as Ryanair somebody will let the side down but the overall experience is excellent and I find the flight attendants much more acceptable and friendly than on some other airlines that claim to be better. But you'd have to fly regularly with them to know this rather than jumping on the Daily Mail bandwagon every six months or so.

[Ambient Sheep]

Originally Posted by CelticRambler

Wrong emphasis jackharr - you are actively choosing to FLY with Ryanair. You could have driven to Holyhead and got the ferry, or taken the bus, or bought a rail-and-sail ticket...

Ermmm, he did:

Originally Posted by jackharr

So in a wonderful twist, Ryanair in being so awkward chose NOT to let us use them. Serves them right. The trouble-free journey was made by train and Stena Line Ferry

[Nearly There]

The trouble-free journey was made by train and Stena Line Ferry.

Jack

Similar here Jack, my other half is Irish and Im English and FR is pretty much our only choice, after a to do with a bag that I had used for 5 years then one day it was to big and they stung me for more than the cost of me to travel, we looked at the ferry for future trips, P+O LPL-DUB-LPL £200 for two of us, car filled with luggage free breakfast, free afternoon meal, free hot and cold drinks and fruit during the crossing...I vowed then FR would never get another penny out of me.

[sean1982]

Right here are the facts:

Plane arrived late from PMI, approx. 2hrs. Onblock 12:28 with a CTOT 12:35. At 12:49 they're informed about a new CTOT 12:52. All pax on board 12:50, but due to APU inop and use of airstart they missed their slot. New CTOT 13:39. Around 13:20 PAX started complaining, after swapped their plane for the NYO plane and same crew + Pax continued.

No suh thing then 3 hour delay with pax in the aircraft. The only thing the pax should have done is wait about 9 min more and they would have been on their way airconditioned and all. Instead they chose to stage a mutiny and get themselves another 2 hours delay.

[riverrock83]

Originally Posted by sean1982

Right here are the facts:

Plane arrived late from PMI, approx. 2hrs. Onblock 12:28 with a CTOT 12:35. At 12:49 they're informed about a new CTOT 12:52. All pax on board 12:50, but due to APU inop and use of airstart they missed their slot. New CTOT 13:39. Around 13:20 PAX started complaining, after swapped their plane for the NYO plane and same crew + Pax continued.

No suh thing then 3 hour delay with pax in the aircraft. The only thing the pax should have done is wait about 9 min more and they would have been on their way airconditioned and all. Instead they chose to stage a mutiny and get themselves another 2 hours delay.

How dare you let facts get in the way of a good Ryanair bitch

Mind you - if the crew had told the passengers the predicted time line, would they not have just waited patiently? What is always annoying is not knowing whats going on and when the end will be to your predicament.

[Jaq]

Why all of this whinning.

If your stupid enough to travel with Ryanair........... You deserve what you get.

Darwin's theory of evalution. The stupid shouldn't survive.

Shiiiimmmmmppppllllleeeessss.

[maxred]

You have no idea what you are talking about. You obviously have never flown with Ryanair and are not qualified to comment on their operation. I am very well qualified so to do. I have done approx 80 flights a year for more than 6 years with Ryanair and never, not even once, have I had a problem or was I treated in the fashion you say. I most certainly would not continue to fly with them if the experience was as you state.

Obviously you have some inside information on me, obviously knowing my travel and life itinery. Silly me, I did not realise I had no idea what I was talking about.

You obviously with 80 flights a year, for 6 years, are a RYR Gold Club Member. Lucky you. Travel up front do you???? I do, and know what I am talking about.

The Outfit is , and if you cannot see it, then suggest you open your eyes. Everyone else seems to.....

[Sunnyjohn]

Interesting. If this was the case, and I have no reason to doubt you, can I ask why the passengers were dealt with in such a way that they became mutinous after a comparatively short time? Was this due to lack of information, inattention of the crew, a lack of understanding due to language difficulties (often the case)? With respect, I fail to see why the passengers should have dissolved into this state if they were properly dealt with and consistently informed with regard to their status. It's sounds from your post that either you were there, or you have a good report from someone who was. I am a regular and generally contented Ryanair flyer and like several others who have posted here I have no complaints about the crew or the airline.

[fireflybob]

Right here are the facts:

Plane arrived late from PMI, approx. 2hrs. Onblock 12:28 with a CTOT 12:35. At 12:49 they're informed about a new CTOT 12:52. All pax on board 12:50, but due to APU inop and use of airstart they missed their slot. New CTOT 13:39. Around 13:20 PAX started complaining, after swapped their plane for the NYO plane and same crew + Pax continued.

No suh thing then 3 hour delay with pax in the aircraft. The only thing the pax should have done is wait about 9 min more and they would have been on their way airconditioned and all. Instead they chose to stage a mutiny and get themselves another 2 hours delay.

So there lies part of the problem - Ops not having the foresight/manpower to ask for a realistic slot time with the knowledge that the aircraft was going to arrive on chocks circa 1230. This could have been fairly accurately predicted after the aircraft had left Palma so that when it arrived there was a high probability of obtaining a slot time which was achievable with pax on the a/c with no aircon and doors closed for a minimum of time. (With airstart etc how can you stand a fighting chance of making CTOT 1252 when ready at 1250, also bearing in mind the discretion on slot times is really for ATC?).

Even 30 minutes with doors closed in these OATs is obviously excessive - as soon as the revised CTOT of 1339 was known why not open the doors or request ATC early start and push to take delay at holding point with engines running?

Am not saying the customer is always right but if I had been seated on that aircraft with young children, especially after a 2 hour delay, I would probably of been of the same sort of mindset as these passengers.

Finally, we don't know how much information was communicated to the passengers and whether it was communicated effectively.

[Sunnyjohn]

Yes, but if Sean82 is correct, and we have no reason to suppose that s/he is not:

All pax on board 12:50, but due to APU inop and use of airstart they missed their slot. New CTOT 13:39. Around 13:20 PAX started complaining, after swapped their plane for the NYO plane and same crew + Pax continued.

The passengers started compaining after half an hour. That's when they should have been dealt with tactfully and been kept fully informed. If they continued to be so argumentative that the flight was delayed for another two hours, there must have been something seriously wrong with the way in which they were dealt.

[Config]

Oh Dear!

How very, very, very sad! Whining, moaning, slating, venting and bashing - about what... Not a lot really! The end result is NOTHING!

Do a Ryanair search on this forum. You'll find that there are Ryanair bashings going back to 2004. Same subjects, probably the same members saying the same things.

Haven't you got anything better to do? Go home to your families and enjoy life! Fly with Ryanair or don't fly with Ryanair; work for Ryanair or don't work for Ryanair, but don't waste your time sitting in front of your computer achieving nothing. Maybe it makes you feel better in yourselves - good for you... Oh dear!



P.S. I haven't looked at PPRUNE for a few years. I'll check again in 2015. See you all then!

[boeingairbus1981]

Last year Palma-Liverpool with Ryanair we were 2 hours sitting onboard, door closed waiting for atc clearance and no one was allowed any water. Lots of kids upset, adults angry but rules said the flight crew couldn't open the drinks before take-off.