Ryanair Overheats Passengers At Eindhoven Airport
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Ryanair Overheats Passengers At Eindhoven Airport
Ryanair kept doors closed while passengers sitting in overheated Ryanair aircraft ready for departure to Mallorca. The airconditioning of the airplane was not functioning. The outside temperature was 35 degrees Celcius in the shade.
From what I understand the airport handling did not have an external airco unit available because it was busy with planes on the tarmac. However Ryanair decide to start boarding. After boarding the pax had to wait for 45 minutes (some sources say several hours.) in the plane with no airco. Also door were not allowed to be opened. When a fight broke out in the plane the Military Police came and ordered everyone to leave the plane.
The pilot objected to the evacuation I understand.
Pax were flown with another plane to Mallorca.
A famous Dutch DJ on board filmed PowNed : Mental Theo redt oververhitte passagiers
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Ryanair Overheats Passengers At Eindhoven Airport — Civil Aviation Forum | Airliners.net
From what I understand the airport handling did not have an external airco unit available because it was busy with planes on the tarmac. However Ryanair decide to start boarding. After boarding the pax had to wait for 45 minutes (some sources say several hours.) in the plane with no airco. Also door were not allowed to be opened. When a fight broke out in the plane the Military Police came and ordered everyone to leave the plane.
The pilot objected to the evacuation I understand.
Pax were flown with another plane to Mallorca.
A famous Dutch DJ on board filmed PowNed : Mental Theo redt oververhitte passagiers
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Ryanair Overheats Passengers At Eindhoven Airport — Civil Aviation Forum | Airliners.net
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What's revolting about this is that the passengers are having to tell the cabin crew what to do. Where is the decision-making and leadership: are they banned by SOP from providing a wet paper towel from the bathroom? Where is the flight deck crew; do they even know what is happening in the back or are they trying to resolve something up front?
APU inop is a horrible situation to be in, but the safety of passengers and crew always comes first...
APU inop is a horrible situation to be in, but the safety of passengers and crew always comes first...
Last edited by The African Dude; 21st Aug 2012 at 13:03.
I'm presuming thhat the APU was u/s.
If you open doors for ventilation, there's the danger of someone falling out.
Similar thing happened to us in a B747. We asked for buses with a/c and put the passengers in those until departure was imminent.
If you open doors for ventilation, there's the danger of someone falling out.
Similar thing happened to us in a B747. We asked for buses with a/c and put the passengers in those until departure was imminent.
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The Captain should have their licence revoked
The Captain shoud be ashamed of him/herself. 
They have a responsibility to the welfare of all passengers and that includes temperature control and "management" not heating the cabin to 45 degrees. If it was 35 outside with that many pax it would be 45+ inside after 45 minutes.
No external air cond cart? No problems do not board. Try and get approval (prior to boarding) to start one engine on the bay and get the packs going. Not clearance to do that? No problem; do not start boarding.
Not permitted to open the doors after the bridge is removed? then man up use some command decision making and open the doors and have the crew guard them. Not willing to do that, do not board and cancel the flight. Simple
When you pay peanuts and treat you staff like, they act like monkeys
They have a responsibility to the welfare of all passengers and that includes temperature control and "management" not heating the cabin to 45 degrees. If it was 35 outside with that many pax it would be 45+ inside after 45 minutes.No external air cond cart? No problems do not board. Try and get approval (prior to boarding) to start one engine on the bay and get the packs going. Not clearance to do that? No problem; do not start boarding.
Not permitted to open the doors after the bridge is removed? then man up use some command decision making and open the doors and have the crew guard them. Not willing to do that, do not board and cancel the flight. Simple
When you pay peanuts and treat you staff like
, they act like monkeys
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If they were able to board then there must have been stairs available (either the integral ones or mobile ones) so why not ask the dispatcher to get the stairs re-attached and open the door(s)?
It would still have been very hot - but would have helped a bit (especially if door open at both ends and can start a breeze going through).
I've been on a 747 before which was stuck on the ground in South Africa with air con turned to max and it was still pretty uncomfortable with apologies being broadcast over the PA system.
I suspect that they didn't provide water either (I know there is a very limited supply of bottled water on board and I understand they have been told they aren't allowed to give it out for free, or sell it when on the ground).
Glad I wasn't on that plane!
It would still have been very hot - but would have helped a bit (especially if door open at both ends and can start a breeze going through).
I've been on a 747 before which was stuck on the ground in South Africa with air con turned to max and it was still pretty uncomfortable with apologies being broadcast over the PA system.
I suspect that they didn't provide water either (I know there is a very limited supply of bottled water on board and I understand they have been told they aren't allowed to give it out for free, or sell it when on the ground).
Glad I wasn't on that plane!
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Don't board? Right and then miss your slot, yeah that would go up like a lead baloon in Ryanland.
It was policy to board regardless even with a slot of up to 2 hours. Can't blame the CP, just doing what the've been told. If OPS are going to dispatch an aircraft with an APU U\S in the summer season with high temps and slots about then they should make sure there's an air cart, they wouldn't dispatch the aircraft with an APU U\S to destination without an airstarter so why not an aircart? Money. You could also argue why don't EIN have another aircart.....Money
It was policy to board regardless even with a slot of up to 2 hours. Can't blame the CP, just doing what the've been told. If OPS are going to dispatch an aircraft with an APU U\S in the summer season with high temps and slots about then they should make sure there's an air cart, they wouldn't dispatch the aircraft with an APU U\S to destination without an airstarter so why not an aircart? Money. You could also argue why don't EIN have another aircart.....Money
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If I was on that a/c I would request water to take my medication (tablets) wink wink. Not a lot of people know this, under EU air legislation free water has to be supplied for a passenger taking oral medication such as tablets or for dilution.
They would be give a bottle of water.
They would be give a bottle of water.
Last edited by dazdaz1; 21st Aug 2012 at 13:56.
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Same story again with same company again, it already happened in Seville not that long ago.
http://www.pprune.org/passengers-slf...vac-slide.html
http://www.pprune.org/passengers-slf...vac-slide.html
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Eindhoven airport does not have airbridges. As distance from apron to the terminal is short all pax need to walk to and from aircraft. Even when it rains. Except ofcourse wheelchairs.
This local newspaper reports that when all pax had boarded, after ten minutes the engines and airco were started. This lasted for a few minutes and then airco was shut off again.
Passagiers vliegtuig Ryanair oververhit - Airport - Specials - ED
Steps could be used so doors could be opened withour risk of pax falling out of the aircraft. No idea why this was not done.
The only thing I can think off is Ryanair wanted to save fuel by not running engines. And as the flight was already delayed wanted to blame the handling company for the further delay as pax were offloaded at the end.
This local newspaper reports that when all pax had boarded, after ten minutes the engines and airco were started. This lasted for a few minutes and then airco was shut off again.
Passagiers vliegtuig Ryanair oververhit - Airport - Specials - ED
Steps could be used so doors could be opened withour risk of pax falling out of the aircraft. No idea why this was not done.
The only thing I can think off is Ryanair wanted to save fuel by not running engines. And as the flight was already delayed wanted to blame the handling company for the further delay as pax were offloaded at the end.
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This is totally disgraceful. To leave your passengers to stew (fry, grill, boil, fume?) is not acceptable for anything other than a short period of time. No APU means either A/C unit, Bleed Air Cart, run an engine or no passengers. The pathetic excuse of "no steps" is not valid when people are suffering from heat stress - try explaining that decision to a coroner. I hope the Dutch press heap it on the pikey's airline.
Years ago was on the ground at Corfu with high temps and APU u/s - loaded extra fuel and ATC approved engines running whilst waiting for slot - pax and crew nice and cool, started taxi 30 mins later - total non event.
Are people getting so brainwashed they cannot use some original thought?
Are people getting so brainwashed they cannot use some original thought?
Well, nowadays there are a lot of airfields in Europe that won't let you run an APU on the ground for more than 15 minutes before departure (Stansted was one) and running an engine on the ramp was an absolute no-no.
Well, nowadays there are a lot of airfields in Europe that won't let you run an APU on the ground for more than 15 minutes before departure (Stansted was one) and running an engine on the ramp was an absolute no-no.
Also generally there is an exception to APU usage rules when other methods of ground air etc are not available with higher OATs
Last edited by fireflybob; 21st Aug 2012 at 14:18.
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I dont think you can altogether blame the crew, when they operate and work in a climate of fear. Maybe they thought the situation would be resolved quicker than it was and were petrified of upsetting `Dublin`..
Might just show to a few more people why they are best avoiding this airline
Might just show to a few more people why they are best avoiding this airline