Naples Air Centre

[Alex Whittingham]

What for?

[blah blah blah, added to make it more than 15 characters long]

[Charlie Zulu]

I wouldn't mind knowing what for as well!

Hopefully it wasn't me as I haven't been around much lately, just been a little busy planning my trip to Thailand for Christmas and New Years.

Oh dear I think I'm going to be banned now for making people jealous, but at least I made four hundred posts (at last!).

Mwa ha ha ha.

[PPRuNe Towers]

Ahh, just the traditional Floridian schools and personnel bitchfest. Often left in for those in the know to enjoy viewing a service industry at its finest but here it was drowning out the informative part of the thread.

Rob

[Charlie Zulu]

I was going to say, "Ah now I see" but the submit page told me to enter a few more characters.

[SkyRocket10]

Customer Service non-existent!

All i have to say about NAC is that there administrive staff at the front desk leave alot to be desired. From my experience there the staff (owners) were absolutley atrocious, never cared at all about students only interested in getting your money, if you had a problem there response was they dont care as its not there problem. Found them rude and ignorant.

I would definitely have to agree with spritezero04 on this one. On the odd occasion you do have to ask the admin\management staff for assistance they were always busy with someone or something else- "go and sit down and we'll be with you soon!", yeah right they might aswell tell you to try again tomorrow, cause that's the impression you get from at times down right rude people. If I, or anyone else for that matter am spending upwards of £3000 on something you expect prompt and courteous attention, or at least an apology for any delay. What you get at Naples is non-existent customer service!

Oh yes, and the onus is definitely on you to keep tabs on your account because mistakes do happen, and at the end of all your training dont expect a refund of monies for at least a few weeks and even then you may have to chase them -be warned!

[Sensible]

Can't believe what I just read from Skyrocket 10 and spritezero04. They must be talking about a different Naples Air Centre because my experience was that everybody from the refueller to the instructors to the management/admin staff were efficient and friendly. I suppose on thinking about it, they did have the cheek to ask me to pay for the instructor time and aircraft rental when I was there but then it is hard to find something for nothing these days. Certainly with the numbers of students attending NAC it is astounding that there is such a small element of dissenters. As the saying goes "You can please all of the people some of the time and some of the people all of the time"
cette la vie!