Trolly pushers cant be asked
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Trolly pushers cant be asked
On a recent Thomson flight, crew pushed a trolley past me but would not take my empty drinks cartons etc. I wanted to clear my tray so I could get to the toilet. But they couldn’t be asked. Not even an offer to do so later, just a flat refusal.
I obviously wasn’t on their trolley schedule.
On the return journey they would not move the drinks trolley up the isle one row
So I could get to the toilet.
They seem to have no thought other than to push the drinks trolley according to their way of doing things .
Is this where training overcomes customer service?
Can any one explain this behaviour?
I obviously wasn’t on their trolley schedule.
On the return journey they would not move the drinks trolley up the isle one row
So I could get to the toilet.
They seem to have no thought other than to push the drinks trolley according to their way of doing things .
Is this where training overcomes customer service?
Can any one explain this behaviour?
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FTG
That's not very helpful. I'm sure that the OP is just asking about.
I'm wondering about which isle it was - (IOM?), and what the trolly pusher was doing there.
Leaving that aside, the answer is that the trolleys need to be pushed in a certain sequence in order to maintain the correct balance of the aircraft. A sensor attached to the trolley calculates the weight added to, or taken from, the trolley. The pilots can then operate the trim wheels to keep the aircraft in level flight.
It is expected for the cabin crew to be thrashed with a birch if they fail to observe the carefully-rehearsed sequence of trolley movement developed during preparation for the flight.
There will be a call button near your seat, and you may use this to indicate that you need to visit the lavatory. A cabin crew member will attend to you and alert the flight deck to the temporary change in the aircraft's CoG. You should also mention whether it's a wee-wee or a do-do as this can be critical.
HTH,
SO
That's not very helpful. I'm sure that the OP is just asking about.
I'm wondering about which isle it was - (IOM?), and what the trolly pusher was doing there.
Leaving that aside, the answer is that the trolleys need to be pushed in a certain sequence in order to maintain the correct balance of the aircraft. A sensor attached to the trolley calculates the weight added to, or taken from, the trolley. The pilots can then operate the trim wheels to keep the aircraft in level flight.
It is expected for the cabin crew to be thrashed with a birch if they fail to observe the carefully-rehearsed sequence of trolley movement developed during preparation for the flight.
There will be a call button near your seat, and you may use this to indicate that you need to visit the lavatory. A cabin crew member will attend to you and alert the flight deck to the temporary change in the aircraft's CoG. You should also mention whether it's a wee-wee or a do-do as this can be critical.
HTH,
SO
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following your theory all in flight duty free sales should be banned. the speed at cabin crew with moved with with litre bottles of booz was excessive. (it was the only time they did move with any speed)
I tmust have been hell for the poor pilots to keep control whilst all those bottles were re-distributed around the aircraft.
any other sensible answers?
I tmust have been hell for the poor pilots to keep control whilst all those bottles were re-distributed around the aircraft.
any other sensible answers?
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why would someone serving food or drink from a cart want to touch and store your dirty plates and rubbish? You don't mix gash and service - any Wally knows that.
As for trying to disrupt the service to go piddle, my mum always told me, before going to bed or before going on a trip, you go to the toilet. Please blame your mother for an impoverished upbringing.
As for trying to disrupt the service to go piddle, my mum always told me, before going to bed or before going on a trip, you go to the toilet. Please blame your mother for an impoverished upbringing.
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"You don't mix gash and service"
Re boardingpass-
at last something like a reasonable answer.
But an explanation (at the time) would have been nice.
I will now leave you with all the 5 year olds to enjoy their toilet jokes.
at last something like a reasonable answer.
But an explanation (at the time) would have been nice.
I will now leave you with all the 5 year olds to enjoy their toilet jokes.
Paxing All Over The World
Was that Troll or Trolley? Sorry, I wasn't reading too carefully as I knew it was April First.
Lanc53, if your question is real, "It happens". On a busy sector, I've seen CC looking left and right to make sure that they miss no one and - at the split second they are about to look at me - they get called by a person on the opposite side of the aisle, who has a long and complicated request and ... It's irritating but you may have to be more assertive (politely so!).
Lanc53 if your request is not real (or even if it is!!) Welcome aboard the PPRuNe cabin, get yourself a drink and stretch out your legs more easily than if you were in 65F and enjoy the fabulous company.
Lanc53, if your question is real, "It happens". On a busy sector, I've seen CC looking left and right to make sure that they miss no one and - at the split second they are about to look at me - they get called by a person on the opposite side of the aisle, who has a long and complicated request and ... It's irritating but you may have to be more assertive (politely so!).
Lanc53 if your request is not real (or even if it is!!) Welcome aboard the PPRuNe cabin, get yourself a drink and stretch out your legs more easily than if you were in 65F and enjoy the fabulous company.
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Lance53 Welcome to PPrune.......from a "trolley pusher" to the SLF 
I can be "asked" to answer your post. I don't work for Thomsonfly but I have done charter in the past so I have a good insight into the demands of a charter service from the CC point of view. I don't however know TOM's current standard operating procedures for their service and yes every airline has these to a greater or lesser extent. My answer would be based on mine.
In order for me to try and give a balanced answer pertinent to your flight please would you say what aircraft and route you were travelling? That will make a difference to CC response as well. Also without going into details do you have any medical condition that meant you had to go loo immedietly?
Just a little tip....if you want CC to explain behaviour/procedures you might be better off asking the question in the CC forum.
LCD
Quote: F3G
So how would you describe a company charging £12K for a £4K ticket and not fully refunding it?
Thread drift alert F3G
I can be "asked" to answer your post. I don't work for Thomsonfly but I have done charter in the past so I have a good insight into the demands of a charter service from the CC point of view. I don't however know TOM's current standard operating procedures for their service and yes every airline has these to a greater or lesser extent. My answer would be based on mine.
In order for me to try and give a balanced answer pertinent to your flight please would you say what aircraft and route you were travelling? That will make a difference to CC response as well. Also without going into details do you have any medical condition that meant you had to go loo immedietly?
Just a little tip....if you want CC to explain behaviour/procedures you might be better off asking the question in the CC forum.
LCD
Quote: F3G
So how would you describe a company charging £12K for a £4K ticket and not fully refunding it?
Thread drift alert F3G
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Lanc53
I do apologise - that wasn't polite of me.
It was hard of me to grasp what you meant, though. When you say that they couldn't be 'asked', what do you mean? Would they not listen, or did you mean that they could not be troubled to do so? If it were the latter, the expression 'arsed' is the word you want,
As boardingpass points out, you can hardly expect CC to be caterers and refuse collectors at the same time - although on some sectors, I admit that the distinction becomes blurred.
How long was the trolley there? As far as 'their way of doing things' is concerned - well, yes. That's their job.
This phenomenon is very familiar to LH passengers, especially with an early-morning arrival. Everyone is woken/waking up and breakfast is served. You have 20 minutes to dodge the carts and get rid of the coffee (and the wine from the night before) before the seat belt lights are switched on and it's Tycho Brahe time.
Moreover, the floor of an overnight flight from London to SIN or BKK looks like a Manila garbage dump. They've designed those little plastic cups so they're *just* big enough to get into the seat pocket when they're empty, but they spring out when you're not watching. They roll around all night.
F3G
Equitable Life? <ducks>
SO
I do apologise - that wasn't polite of me.
It was hard of me to grasp what you meant, though. When you say that they couldn't be 'asked', what do you mean? Would they not listen, or did you mean that they could not be troubled to do so? If it were the latter, the expression 'arsed' is the word you want,
As boardingpass points out, you can hardly expect CC to be caterers and refuse collectors at the same time - although on some sectors, I admit that the distinction becomes blurred.
On the return journey they would not move the drinks trolley up the isle one row
So I could get to the toilet.
They seem to have no thought other than to push the drinks trolley according to their way of doing things .
So I could get to the toilet.
They seem to have no thought other than to push the drinks trolley according to their way of doing things .
This phenomenon is very familiar to LH passengers, especially with an early-morning arrival. Everyone is woken/waking up and breakfast is served. You have 20 minutes to dodge the carts and get rid of the coffee (and the wine from the night before) before the seat belt lights are switched on and it's Tycho Brahe time.
Moreover, the floor of an overnight flight from London to SIN or BKK looks like a Manila garbage dump. They've designed those little plastic cups so they're *just* big enough to get into the seat pocket when they're empty, but they spring out when you're not watching.
They roll around all night.F3G
Equitable Life? <ducks>
SO
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I'm sure I'll get flak from some of you for saying this, but when this happened to me on an Aerolineas Argentinas flight (MAD-BUE) in C class, after I'd asked them 3 times and had the service light on for 30 minutes, I put the stuff onto the floor in the aisle. When they finally did come to clear it, I had the pleasure of being able to be as rude to them in Spanish as they were to me, thinking I wouldn't understand.
Their only competition, if you can call it that, on the route was Iberia and Air Vomit, so hardly surprising that their service is so appalling.
Their only competition, if you can call it that, on the route was Iberia and Air Vomit, so hardly surprising that their service is so appalling.
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Not that any airline I can think of actually gives you anywhere to put your garbage, of course. As a result, on LH, you can spend 8+ hours surrounded by the detritus of your sad but temporary existence in an aluminium tube. Climb over it when disembarking.
It would be nice, as they say, if the [usually non-existent] water/juice rounds were accompanied by a trolley for trash. That doesn't even happen on some 'premium' carriers in Club. Which is a BAD thing.
How hard would it be to issue a 'trash bag' to every pax?
It would be nice, as they say, if the [usually non-existent] water/juice rounds were accompanied by a trolley for trash. That doesn't even happen on some 'premium' carriers in Club. Which is a BAD thing.
How hard would it be to issue a 'trash bag' to every pax?
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Originally Posted by MPN11
How hard would it be to issue a 'trash bag' to every pax?
Well, we do if you're down the back. On short haul. If you have a tea or a coffee or a sandwich. If it's one of the few routes that still have sandwiches.....
In fact, why don't we do it on all routes? It would makes so much more sense even if not all people use them. The majority do and it definitely does make things much easier for all sides. I shall investigate!
Jsl
P.S. I don't think it would ever work in the premium cabins though. It just doesn't look right.