Trolly pushers cant be asked
On a recent Thomson flight, crew pushed a trolley past me but would not take my empty drinks cartons etc. I wanted to clear my tray so I could get to the toilet. But they couldn’t be asked. Not even an offer to do so later, just a flat refusal.
I obviously wasn’t on their trolley schedule.
On the return journey they would not move the drinks trolley up the isle one row
So I could get to the toilet.
They seem to have no thought other than to push the drinks trolley according to their way of doing things .
Is this where training overcomes customer service?
Can any one explain this behaviour?
