Lance53 Welcome to PPrune.......from a "trolley pusher" to the SLF
I can be "asked" to answer your post. I don't work for Thomsonfly but I have done charter in the past so I have a good insight into the demands of a charter service from the CC point of view. I don't however know TOM's current standard operating procedures for their service and yes every airline has these to a greater or lesser extent. My answer would be based on mine.
In order for me to try and give a balanced answer pertinent to your flight please would you say what aircraft and route you were travelling? That will make a difference to CC response as well. Also without going into details do you have any medical condition that meant you had to go loo immedietly?
Just a little tip....if you want CC to explain behaviour/procedures you might be better off asking the question in the CC forum.
LCD
Quote: F3G
So how would you describe a company charging £12K for a £4K ticket and not fully refunding it?
Thread drift alert F3G
