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BA Strike - Your Thoughts & Questions

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Old 28th Mar 2010, 19:42
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Rollingthunder:

BA was flying today, and Unite is now desperately trying to work numbers to create the impression that the support they have is over 50% of Cabin Crew. We all know that is not the reality.

They do look better in the air, with a crew that are productive, know that they work for an airline and not a Union, and that they are still the best paid Cabin Crew in the U.K..

The strike has failed. Period. Even with their membership numbers Unite/BASSA could not keep BA from the air. The majority of their members are not supporting their position, let alone other unions or co-workers.

Its time for Unite to put an offer on the table to BA that is reasonable, respects the contribution of Cabin Crew, but also recognizes that BA will change, make reasonable savings, and compete against new rivals.
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Old 28th Mar 2010, 19:43
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Consistency

I have resisted commenting until now… but I have to rise to the bait offered by the conversations about CC, and service, and how this can differ…

I am old enough to have flown with, and remember, the BA before Marshall… and the one thing that I recall was the inconsistency of the service. It varied from the very good to the dire. Stand up the European Fleet CC who worked BRU-MAN on a BAC1-11 on the Thursday evening flight before the August Bank Holiday 1982. See? That experience (O.K., made the better by the fact that we were going ‘home’ after an overseas assignment), is burnt on my brain. It was a wonderful return to Britain, at least an hour before we got there. And despite the short sector, and the full aeroplane, nothing was too much trouble. AND we were travelling with a 9 month old youngster.

What “Putting People First” did was to bring to the airline, and particularly the cabin service, a level of consistency that made BA, together with the original Club product, stand out from the Competitors. It was good service, one was made to feel welcome, one was made to feel special. And each time that it looked as if the Competitors were about to come up with an offering that would seriously compete, BA would raise their game and stay ahead.

So, I flew regularly with BA, around the world, but mostly within Europe, to the Far East, and to South Africa, and managed to pass go and collect an Executive Club Gold Card which I held for many years.

What I noticed in the last few years before I retired was that the old inconsistencies had crept back in. Sometimes when I flew, I was made to feel very special. Other times, I was just SLF, the cabin service was performed with very little grace, and, as others have already commented, there seemed to be an almost unseemly rush to get it over with so that the lights could be dimmed and the maximum number of CC could disappear and get their heads down in the Wendy House.

There are Competitors out there. I note with interest the comments about Virgin, but to me the real threat comes not from other North West European airlines, but those of the emerging economies. I have flown a lot with SQ (yes, I had a Gold Card with them). There is no doubt that SQ service is totally consistent… even to the extent that one knows at which rows the welcoming CC will be standing as one boards. Sometimes, it is so ‘process driven’ that it can feel a little sterile. I have flown less with people like Malaysian, Korean, and Emirates; whilst their cabins might not have quite the comfort of the BA offering, the service is good, and the CC are attentive.

But I think that, for many people, and not just for Brits, ‘coming to Britain’, even when one is fourteen hours away from LHR or LGW, can be a very calming experience. Clarkson mentioned it in his piece in last Sunday’s Telegraph. I would not have expressed it quite like that, and I am not sure quite what Third World hell holes he has lived and worked in, but I have empathy with the sentiment.

I think that there is one good thing that might come out of this strike, and all the agonising that honest, decent people have been going through as to whether to support their Company, in which they obviously still feel great pride, at the risk of being ostracised by some of their colleagues, or whether to support their Union, which up to now has been their main source of information, however flawed. That good thing could be that BA take the management of staff working remotely, and over whom there can be relatively little direct supervision ‘on the day of the race’, far more seriously, and provide the clear leadership that will allow people to do things that they didn’t know were possible. That would allow BA again to become a leader in its industry.

I see from the comments from some of the people who have been flying over the last two periods of the strikes that the absence of grumpy CC has allowed them to rediscover some of their old feelings about their job and how they go about it. If those same people, with the active support of their managers, can catalyse some of the magic back into BA service, yes, in the cabin, but also right across the customer experience, then the airline will become Great British Airways. And I, and many others, would rejoice.

Good luck to you all.
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Old 28th Mar 2010, 19:47
  #483 (permalink)  
 
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Percentages

I think this question may have been partially answered on the "other" thread but perhaps someone could confirm it for me.

When the Company announces it has flown 60% of it's sorties today it means 60% of the sorties it would have flown on a non-striking day?
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Old 28th Mar 2010, 19:51
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Papillion:

I'm simply stunned by some of these postings about short time service.

How in the world do Cabin Crew accomplish this? I keep envisioning this rather fabulous Monty Python sketch...but Cabin Crew really do complete the mission.

Amazing!
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Old 28th Mar 2010, 20:01
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Diplome

That particular flight (Thu/Fri night) was always the one the crew loathed above all - not because they disliked hard work or anything silly like that, but because it was just so hard to achieve. Believe me, it was something to behold on the rare occasions I got to see it.

Sometimes they didn't quite manage it (inevitable), but overwhelmingly they did indeed provide a full CE service (and an ET service for the other 40 pax). Utterly, totally brilliant crews, almost every week.
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Old 28th Mar 2010, 21:14
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Latest from BASSA:

BASSA > Latest News

Day 5 - Family day.Mar 28th, 2010 by admin

We’re getting stronger and stronger as each day passes.

We know a lot of our members are mums and dads with young children, so we tried to make today a little different and welcoming for them to attend. It was a family themed day, with face painting, bouncy castle and kid’s games; bottom line, everyone loved it, young and old!

It was a fantastic and sunny day and our biggest turnout so far.

The BA press machine is in overdrive trying to convince the world and fellow crew that everything is normal and everyone is turning up for work - they are NOT.

This is to try and weaken your resolve and make you think you are alone in taking strike action - you are not, it’s running around 50/50 between those going on strike and those breaking the strike but remember, of those going to work, the total includes pilots, ground staff operating as crew, temp crew and ICCS.

They are also deliberately misleading the press by counting inbound crew in the figures they release.

After eagle eyed crew revealed the truth about mounting cancellations by simply monitoring BA.com. They are now attempting to conceal cancellations and empty departures by removing the F for “Freighter” prefix to the flight number and instead have added a one so the BA039 becomes the BA1039 in the departures. To the untrained eye it looks as though many more flights are departing. They are not, these are empty positioning aircraft because they have no crew. It’s concealment on a substantial scale, to try and win the PR battle, simply take a look for your self before they disguise it another way and you should be able to see this quite easily.

The media is now beginning to see through the spin; Sky News has shown the best analysis so far, stripping away cancelled flights, empty flights and code share flights to reflect a far, far lower number of “real” departures.

This is not in any way meant to make light of going on strike and the impact that it can have; we know taking strike action is daunting and worrying for every single person, but we are now getting a steady stream of first time strikers and people who worked last weekend that have now changed their mind, coming along to Bedfont because they want to be a part of it.

We have had to open a third car park to accommodate everyone who wants to join the burgeoning numbers at Bedfont.

Coaches will be coming down from Manchester and Birmingham tomorrow with our commuting members to join us.

With crew being such shy, retiring individuals, it was not surprising that the open-top bus was still the most popular draw, amassing the longest queues - with the opportunity to sing, shout and wave our flags around the airport!

This is the most critical part of this whole dispute, WE CANNOT EMPHASISE THIS ENOUGH! If we stay strong and united, we will send the strongest possible message that Mr. Walsh must return to the negotiating table. If people go to work then that division will be perceived as a weakness and simply convince Mr. Walsh that he does not need to negotiate.

WE WILL NEED YOUR STRENGTH MORE THAN EVER TOMORROW AND TUESDAY- WE CANNOT AFFORD TO BE COMPLACEMENT; PLEASE DO NOT LEAVE THIS TO OTHERS-DON’T LET THEIR MIND GAMES AFFECT YOUR DETERMINATION- EVERY SINGLE PERSON WHO GOES TO WORK WEAKENS US AND MAKES A NEGOTIATED SETTLEMNET ALL THE MORE DIFFICULT.

If you have any doubts over your colleagues’ commitment and the sacrifices being made, today we were humbled by two stories in particular.

One young, Italian new-entrant crew member on Worldwide is a commuter from Rome and came today to join with us - paying for his own flight and four night’s accommodation at the Arora. He went on strike and was willing to lose his staff travel in order to support his fellow crew.

Another striking part-time main crew member had been given 13 days of xxxx as she went on strike for a nine day Aussie - she will have been deducted 13 days of pay - she also commutes from Paris. Again she has lost a substantial part of her earnings and lost her staff travel - she is on the picket line every single day.

We all should be humbled and made all the more determined by their selfless sacrifice; all we ask is that you also play your part and join us...

COME TO BEDFONT, WE NEED YOU! OUR STRIKE IS WORKING BUT ONLY IF YOU ARE NOT PART OF IT.
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Old 28th Mar 2010, 21:29
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OUR STRIKE IS WORKING BUT ONLY IF YOU ARE NOT PART OF IT.
Oh dear, they really should proof-read this stuff
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Old 28th Mar 2010, 21:39
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OUR STRIKE IS WORKING BUT ONLY IF YOU ARE NOT PART OF IT.

Eh???
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Old 28th Mar 2010, 21:44
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Rollingthunder - Look better in the air.

What is the point of your post? You show a picture of the tails of 6, or possibly 7, 747s and 2 other BA aeroplanes at a terminal building. This is a quite frequent sight on any day at LHR. Situation normal.

Is your point that the strike has failed because it is making derisory impact?
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Old 28th Mar 2010, 22:06
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A bit of light relief!

YouTube - british airways commercial alternative
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Old 28th Mar 2010, 22:35
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BA freighters? Hmmm.

After eagle eyed crew revealed the truth about mounting cancellations by simply monitoring BA.com. They are now attempting to conceal cancellations and empty departures by removing the F for “Freighter” prefix to the flight number and instead have added a one so the BA039 becomes the BA1039 in the departures. To the untrained eye it looks as though many more flights are departing. They are not, these are empty positioning aircraft because they have no crew
Well the BA website shows pax tickets available for Tuesday's BA1039. And also for numerous other BA1039's listed after the strike period. Clearly not in fact empty freighters with no crew. One would have thought that the aforesaid "eagle eyed crew" would either have knowledge of BA codes first hand or have thought to check their information (and of course tell the truth)

Last edited by Mariner9; 28th Mar 2010 at 23:32.
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Old 28th Mar 2010, 22:41
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With credit to TURIN on the CC Thread:

In the lead up to industrial action taking place a number of communications were circulated by Unite Cabin Crew Reps and BA management. These were attempts by both parties to state the positions they had adopted and explain the reasons why. Unfortunately one of the documents released by Unite made reference to existing Cabin Crew employees being left to operate"ageing and ill maintained aircraft" These comments were inconsiderate towards Unite Engineering members and at best misplaced. We personally have taken this up with your Cabin Crew colleagues and we understand that your Engineering Convenor Ian Kemp has invited Cabin Crew Reps to a future Unite Engineering Group meeting to discuss the detail of the document with Unite colleagues.
On a personal basis we want to assure you that the high standard of skill and quality our engineering members constantly exerise while contributing to the success of BA Engineering is something that this Union is proud of and we know you are. There was certainly no deliberate attempt to undermine your achievements in anyway. We do understand that it may have seemed like that, if so please accept our apologies.
This aside we have noted that in some E Mailed letters of complaint individuals have taken it upon themselves to include Senior BA Management in their list of recipients. We would ask you to refrain from this practice particularly at this difficult period as this may be used in a divisive and disingenuous manner. We also understand that some disenfranchised Unite members are actively encouraging membership of one of our affiliated sister trade unions, Prospect.While we have every respect for the work Prospect undertakes in a number of industries it has no collective bargaining rights within BA. We have spoken to our good colleagues on this matter who have given us assurances that this practice will stop forthwith. In fact the general secretary of Prospect has only last week sent a strong letter of solidarity to Unite wishing thec union success in resolving the current dispute.
We know that the unite national and regional officers have a very good relationship with our Senior Workplace Reps at BA engineering. A number of your reps are delegates to the new Regional and National industrial Senior Sector Committes with regular workplace visits taking place. We fully acknowledge the positive contribution Unite workplace Reps made during the recent negotiations to develop a single working agreement and consider our Aviation Engineering membership throughout the UK to be an integral part of the new Unite CAT structures. Please do not allow anyone to convince you otherwise. If there are occasions when you and your colleagues take issue with Unite we want you to discuss and resolve matters with your reps and full time officers.
A typical Unite/BASSA ploy. Trash a proud and competent service in the press, and then release a pathetic "Oh never mind" "private" email.

Is it no wonder that the rest of BA do not support their actions?
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Old 29th Mar 2010, 00:31
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Thanks

Just arrived in SFO on BA285 staffed by 12 in the cabin which included one engineer and an office based volunteer.

Service was fantastic as was the spirit of the whole cabin crew team. They seemed to cope well despite being 2 down and with a pretty full flight.

Flight left about 20 mins late but made up time en-route.

Terminal 5 seemed pretty normal for a Sunday and I only noticed about 3 wet leases in the 4 hours I was in the terminal.

I thanked as many of the crew as I could personally for sticking to their principles and refusing to be bullied into wholly inappropriate strike action. The phrase "wrong fight wrong time" comes very much to mind.

It was evident to day that the whole BA team were working very hard to get flights away and mostly seemed to be succeeding. The UNITE action has wholly failed to bring the airline to anything near a standstill.
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Old 29th Mar 2010, 00:43
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Monday 29 March BA DEPARTURES from LHR

(Excludes codeshares; Includes leased aircraft)
analysis based on BA.Com flight departures as of 1am

Longhaul
52 69% Planned to operate
23 31% Cancelled

Shorthaul
96 46% Planned to operate
111 54% Cancelled

Total
148 52% Planned to operate
134 48% Cancelled
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Old 29th Mar 2010, 08:24
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No strike will ever achieve a 100% stoppage. Based on the above figures of 48% cancelled flights, as a neutral, I'd say that the strike is very much successful.
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Old 29th Mar 2010, 08:28
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BA's Gatwick Based Cabin Crew

Remarks acknowledging the committed customer service offered by BA's Gatwick based cabin crew during the current round of IA do not surprise me.

Gatwich as a base for civil aviation has always punched above it weight. Having worked there since 1965 (initially with BUA when 3 cabin crew regularly produced a full hot breakfast on BAC 1-11 flights to Rotterdam) it demonstrates present day crews are still maintaining the "can do" attitude.

Having said that, I would guess ignoring the call to strike has more to do with the Union failure to properly represent its members at Gatwick during T&C negotiations and taxation issues over the last year or so.

Another Union "own goal".
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Old 29th Mar 2010, 08:55
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Hotel Tango:

Unite isn't holding its own members....and BA is running to plan.

No, this strike is not a "success". It won't be a success unless the Union can force a better deal than BA's initial offer, and that doesn't seem to be on the horizon yet.
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Old 29th Mar 2010, 09:09
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Diplome, unlike most posters here I'm not taking sides. As a neutral I don't call the cancellation of 48% of flights "running to plan". In my eyes "running to plan" is operating 100% of my schedules. So, you may think what you will, as far as I'm concerned 48% represents a sizeable impact by the strikers.
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Old 29th Mar 2010, 09:20
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Of course its a sizable impact. No reasonable individual would expect there not to be a sizable impact.

However BA has done an impressive job of minimizing the strike's effect and when you have 63% or 66% (I've heard both figures) of Cabin Crew reporting and no new offers on the table the Union is hardly in victory mode.

Will be interesting to see if the Cabin Crew reporting numbers stay constant.
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Old 29th Mar 2010, 09:33
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The glass is.......

as far as I'm concerned 48% represents a sizable impact by the strikers.
Well depends on how one looks at it. BA could argue that 48% disruption does not constitute a sizable victory. Cups is half full or half empty.

What % does seem apparent to SLF is that in excess of 75% of posts here and other forums the feeling seems to be anti strike. Now by that I mean the method in which the Unions have gone about conducting their bullying tactics. I am in no way commenting on the demands of the CC.

Maybe they need a WIFI connection out at the airport so some of the strikers can post here.

Main question is that post Tuesday what next? 21 million loss x 2 weekends = 42 million. I don't think BA will give in to the demands so will the Union call another strike???? All that was achieved was a loss of money for all, which by the BA can recover is some form or the other (from the strikers) but how will loss of wages of be compensated????
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