Capetonian

Just by coincidence, I have to go to LBA next month, and have just booked a series of flights on Jet2.

Can't fault the booking process, except that added to the base fare and taxes,

• there's bags (optional)
• check in fee (not optional, choice is between online and airport)
• fuel supplement zero
• payment card fee (a bit unfair)
• booking fee (that I resent as you can't avoid it)
• seat selection fee (optional)

They also give you the option of booking 'a delicious three course hot meal', which I would have opted for but it's not appropriate to the time of day I'm flying and I know I'll get a damn good curry where I'm headed!

Further comments will follow based on the flight experience.

Chairborne

Come to think of it, there was one funny thing about the booking process on the Jet2 website. If flying one-way from UK to Prague, the default currency charged is Sterling and debit cards are acceptable. If flying Prague to UK the currency is Czech Koruna and I needed to use a credit card.

I didn't have a credit card.....

HXdave

on a slightly different topic, can anyone answer me the following. i have a booking with jet2.com. at present, i have not pre-booked any seats. now on the way out i am travelling with SWMBO. however on the return there will be SWMBO together with another friend of ours who is going out a little earlier. if i use the online check in, will it allow us to chose the seats FOC, or will it either charge uys for them or randonly allocate the seats on our behalf. only asking because ideally on the return we would all like to sit together and if we cant do this FOC by checking in online, we would probably be better leaving online check in alone and asking the check in staff at the airport to allocate our seats together.

any information greatly appreciated.

kind regards

jet2impress

You can either allow the system to allocate your seats for you. If you are all on the same booking, it will allocate you adjacent seats. If you have separate bookings, the system may not allocate seats together. If this is the case and you want to guarantee to be seated together you will need to pre book your seats online, think you pay £3.99 of somewhere around that figure.

LPFR

Only thing I don't like about the online check-in system is that the whole seating is ruined from the beggining of the check-in at the airport. There are plenty of passangers that the system allocate B&C or D&E leaving like 20 window seats on their own. Add to that 33A and 33F due to 33BCDE being legroom seats and rows 1 to 8 and 14A and F being locked as they also are legroom seats. I've counted 29 seats all on their own due to this and in most cases there is not even possible to sit a family of 6 all on the same row. You can imagine what it is to allocate seats as close as possible on full flights..

BFS101

I have just completed online check-in today for a flight BFS LBA on Saturday. Completed the documentation portion, completed check-in formalities and printed boarding cards. However on the boardings cards there is no seat numbers allocated for myself or companion. Now we are both travelling with hand baggage only, therefore proceeding straight to security and the gate at BFS.
When and how will seat numbers be allocated to us. This is also the case for out return LBA BFS on Sunday. When I now go back into the manage my booking system on jet2.com, it shows us checked in and now no option to select, or re-select seating???

righthandrule

Ahh, the online check in system does have its days when it's not working perfectly, hence your seat numbers haven't been allocated. You will have your sequence number on your boarding pass, this is the number of people that have already checked in. I reccommend you go to the gate just before boarding and notify the staff that you are one of the few passengers the online check in system doesn't like, they will then look up your sequence number to see what seat you will have. But to really honest LBA-BFS usually has an average load of 80/90 passengers, as it has not worked you and your friend MAY not be sat together, but I would check with the staff. If you are not sat together when you get on board simply move to a free seat as there will be plenty of room.

TSR2

.

Not necessarily so I'm afraid.

On our recent flight from Murcia, our party of five were allocated seats 40A - E. No problem, all seated together.

However, the husband of the lady seated in 40F was allocated 36C and there were numerous similar situations including a ridiculous situation with a family of three.

The wife was allocated seat 39C, the husband 39F and their 3 year old daughter 37B.

The family requested at check-in that their daughter be seated with either parent as it was their understanding that it was against CAA regulations to seat a minor away from a parent. This request would only be granted on payment of £14. The family refused to pay on the grounds that they felt they were being held to ransom and intend to make a formal complaint directly with Jet2.

This particular problem was put to a member of the cabin crew on boarding but the situation was resolved by fellow passengers only too willing to help.

From the number of couples in particular who were seperated by many rows, it appears that the system needs some attention, unless of course as many commented, it deliberately splits couples by many rows in the hope of generating income by re-seating.

LPFR

That happens sometimes to me as well, not often, but sometimes, parents and children apart like in your example. Well I would never, ever charge anything to try to move the three to be together. If there are at least 2 seats together I move, and if not, and only extra-legroom seats are available, my supervisor moves the family to those seats all together.

Final 3 Greens

TSR2

I believe it is a CAA recommendation, not a regulation.

TSR2

Final 3 Greens - Thanks for that.

jet2impress

Wind your neck back in TRS2!! LOL!

A couple of weeks ago a systems update was carried out, and the web check in facility now searches for adjacent seats and holds them for 10 minutes, so that a family/couple/group on the same booking will be given seats together. So sorry to spoil the thunder of all those people who thought the web check in was a scam to extract more money from families with children!

shobakker

Travelling to Palma on Saturday afternoon. What plane can I expect?

ls_jet2

That'll depend on where you're departing from.

TSR2

Yes, you are absolutely correct. When we checked in on-line it stated quite clearly that the block of seats would be held for 10 mins.

What I cannot understand is the passengers in front of us checked in after we did (or so they said) but were not allocated seats together. As a matter of fact, the father of the 3 year old was telling me that he had started the on-line check-in procedure three times but aborted each time because they were allocated individual seats.

As I say, the system worked fine for our party but I did witness first hand at least four unhappy couples and one extremely upset family.

Neck duly back in place

lowcostdolly

As a parent I have total empathy with the child seperated from parent experience described here.

F3G is right it is a CAA "guidline" that all airlines implement procedures to ensure children are seated with the accompanying adult. It would be a foolish airline that would actively ignore the CAA (not saying that was the case here just wanted to give parents a bit of extra ammo

The CAA go so far as to state how far a child can be seperated on both wide and narrow bodied jets. I expect this was a 73/757 so this would be one seat row.

However it is Jet2's policy that all children under the age of 14 have to be accompanied by an adult 16 or over who will take responsibility for them. Furthermore I don't belive any airline is allowed to ask another adult to take responsibility for a child. I could stand corrected here.

This little girl was only 3 years old yet expected to sit unaccompanied 2 rows away from her parents who are responsible for her.....unbelievable!! She would be frightened at being separated from her parents in a strange enviroment, need help with food and drink etc.

Parents you should find the CC of any company proactive in sorting this situation out but if not just ask politely who will be taking responsibility for the little one in the event of a decompression, turbulence or an emergency situation......you will soon get moved together!!! The CAA guidlines are in the interests of ensuring safety in these events.

Hope this helps

shobakker

What I meant to say was, I'm travelling from Manchester on Saturday to Palma...
What aircraft will it be?!

Sorry....

TSR2

LS831 departing 14.10 from Manchester to Palma on Saturdays is listed as a B752.

TSR2

Posted by lowcostdolly
Very good advice, thanks.

shobakker

Just a quick note to compliment Jet2 on the flights between Manchester & Palma. OK so there were delays outbound but we were kept well informed, the planes were clean, comfortable and crew excellent. The on-line checkin worked a dream.

Will definitely be using them again. Well done Jet2