The Jet2 Thread
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Flew back from Reus with them when our TCX 320 went tech (after a 7 hr delay). Couldnt fault them, the crew where very helpful and the service standard good for a loco. The 737 was a bit tired but did the job.
Rob.
Rob.
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Jet 2 are dreadfull, flown with them a couple of times, awfull service and, the aircraft are in a very poor state, a really cheap and nasty outfit , try monarch if you can, they are far far better in every respect
Hello Simonchowder - well after 2 flights you obviously are an experienced Jet2 pax!!!
Words fail me in an attempt to answer your post - I have flown with both Jet2 and Monarch more than twice, and IMHO there is little to choose between them - they are both OK airlines with a good safety/customer care record.
To slag off Jet2 without any concrete evidence is tantamount to libel
Words fail me in an attempt to answer your post - I have flown with both Jet2 and Monarch more than twice, and IMHO there is little to choose between them - they are both OK airlines with a good safety/customer care record.
To slag off Jet2 without any concrete evidence is tantamount to libel
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Flown with jet 2 several times and have absolutely no complaints whatsoever, only praise! always on time and aircraft did not look old to me. Added bonus of the facility to allocate seats prior to boarding which removes the panic somewhat of being seated together if you are a family . We have experienced no problems so far with any of the low cost airlines ... just arrived back from a cheap Ryanair flight last night which was yet again on time cabin crew friendly and efficient ,plenty of communication from the flight deck which is always welcome to me and all for £60. Only criticism is the loud fanfare on landing but hey ho you have to laugh don't you it amuses me!
Hope you have a good flight
Hope you have a good flight
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Hello Simonchowder - well after 2 flights you obviously are an experienced Jet2 pax!!!
Words fail me in an attempt to answer your post - I have flown with both Jet2 and Monarch more than twice, and IMHO there is little to choose between them - they are both OK airlines with a good safety/customer care record.
To slag off Jet2 without any concrete evidence is tantamount to libel
Words fail me in an attempt to answer your post - I have flown with both Jet2 and Monarch more than twice, and IMHO there is little to choose between them - they are both OK airlines with a good safety/customer care record.
To slag off Jet2 without any concrete evidence is tantamount to libel
I don't think it's fair to lay into someone in this way simply for expressing an opinion - even if you disagree. As a matter of record I also disagree with Simon, but let's do it civilly.
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Well said Capetonian 
Morning F3G.....oops my mistake
.
I did mean the big levers situated between the 2 drivers and had a "blonde dolly moment".
What no clutch
. I always thourght that and the brake was what is by the pilots's feet.....you know the pedals just below the 2 "steering wheels". 
Morning F3G.....oops my mistake
.I did mean the big levers situated between the 2 drivers and had a "blonde dolly moment".
What no clutch
. I always thourght that and the brake was what is by the pilots's feet.....you know the pedals just below the 2 "steering wheels".
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Thank you Capetonian, as you rightly say i may have only flown with them twice but they were certainly 100 per cent consistant, the first time we suffered a long tecnical delay which was compounded by the fact jet 2 had no engineers/spares available to rectify the defect and we had to wait until they arrived from Manchester, now i know aircraft can and do go wrong but i would have thought you would have engineers available at a major uk airport, once in the air it got no better, two toilets were inop and the cabin stank of urine, crew were surly, food was almost inedible , not nice.
Second time i foolisly used them was almost as bad, my seat was held together with gaffer tape, the recline was not working, a ceiling panel fell off on take off narrowly missing my head, enough excitment for one flight you would have thought , but more was to come, the aircraft air conditioning system then developed a fault which made it difficult for the crew to control the cabin temperture which alternated between very cold to unbearably hot, needless to say i learnt my lesson and now use monarch if at all possible
Second time i foolisly used them was almost as bad, my seat was held together with gaffer tape, the recline was not working, a ceiling panel fell off on take off narrowly missing my head, enough excitment for one flight you would have thought , but more was to come, the aircraft air conditioning system then developed a fault which made it difficult for the crew to control the cabin temperture which alternated between very cold to unbearably hot, needless to say i learnt my lesson and now use monarch if at all possible
Last edited by simonchowder; 27th Sep 2009 at 10:47.
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Simon,
I take no issue with your airline of preference. All airlines would want want to garner a positive sense of loyalty and preference from anybody who flies with them. It is a competitive business and one that relies on perception, experience, marketing, and confidence. However to be fair, the problems you descibe can and do happen to every airline within a particular market segment.
Airliners are extremely safe and reliable, but they are also complex beasts that operate under a strict manufacturers and regulatory framework. When a fault occurs downroute, it can sometimes happen that there is no local engineering support for that aircraft type, and more commonly no local availability of spare parts necessary to rectify a problem. When this happens, a whole host of people are involved in arranging to get that aircraft back into service as quickly as possible, and this involves an astonishing array of logistics. Of course it all happens out of public view, and to that end is nothing more than a hugely inconvenient delay, with seemingly nothing happening anytime soon.
Even at major UK airports, there is no guarantee that a part will be available locally, and the process of procurement will often result in a significant delay. Some airlines (such as Monarch) do operate with their own group in house engineering company which may be an advantage on ocaissions, but all companies will contract to an engineering company that should provide a similar service.
The problems you describe whilst relatively rare in combination, are all familiar situations to people who fly everyday. An aircraft is dispatched in accordance with a Minimum equipment list, and a dispatch deviation guide, and sometimes this results in compromises albeit safe ones having to be made. For example a seat armrest being secured by gaffer tape may look a little unsightly, but the option of perhaps a 6 hour delay to a 2 hour flight with any subsequent disruption is a commercial one that is made every day in every company.
Another reality is that once a customer is irritated or annoyed by a situation, event or perception, they will rarely look for other good aspects to an operation, only further confirmation of what they already believe. We all do this to some degree, so it is not unusual.
Every airline in the world would pay homage to their deity if they could avoid these sort of problems in isolation or in combination, but the truth is they can't. To some degree it is simply a question of numbers or luck as to your chances of experiencing this type of thing because it happens to them all.
I am happy to agree with you, but in the interests of fairness this has to be said.
I take no issue with your airline of preference. All airlines would want want to garner a positive sense of loyalty and preference from anybody who flies with them. It is a competitive business and one that relies on perception, experience, marketing, and confidence. However to be fair, the problems you descibe can and do happen to every airline within a particular market segment.
Airliners are extremely safe and reliable, but they are also complex beasts that operate under a strict manufacturers and regulatory framework. When a fault occurs downroute, it can sometimes happen that there is no local engineering support for that aircraft type, and more commonly no local availability of spare parts necessary to rectify a problem. When this happens, a whole host of people are involved in arranging to get that aircraft back into service as quickly as possible, and this involves an astonishing array of logistics. Of course it all happens out of public view, and to that end is nothing more than a hugely inconvenient delay, with seemingly nothing happening anytime soon.
Even at major UK airports, there is no guarantee that a part will be available locally, and the process of procurement will often result in a significant delay. Some airlines (such as Monarch) do operate with their own group in house engineering company which may be an advantage on ocaissions, but all companies will contract to an engineering company that should provide a similar service.
The problems you describe whilst relatively rare in combination, are all familiar situations to people who fly everyday. An aircraft is dispatched in accordance with a Minimum equipment list, and a dispatch deviation guide, and sometimes this results in compromises albeit safe ones having to be made. For example a seat armrest being secured by gaffer tape may look a little unsightly, but the option of perhaps a 6 hour delay to a 2 hour flight with any subsequent disruption is a commercial one that is made every day in every company.
Another reality is that once a customer is irritated or annoyed by a situation, event or perception, they will rarely look for other good aspects to an operation, only further confirmation of what they already believe. We all do this to some degree, so it is not unusual.
Every airline in the world would pay homage to their deity if they could avoid these sort of problems in isolation or in combination, but the truth is they can't. To some degree it is simply a question of numbers or luck as to your chances of experiencing this type of thing because it happens to them all.
I am happy to agree with you, but in the interests of fairness this has to be said.
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Good post Bealzebub, you neatly say what I had been wanting to post while reading this thread and puts a/c going tech into context. As an ex a/c eng I am never critical of any of the UK outfits as I am aware of the framework in which they operate ie if an a/c is not fit to fly it wont be allowed to attempt it, non safety items like aircon are a different matter.
Many companies make a big thing of having newest a/c which, from pax POV, simply means they have been fitted out recently but that can have a downside, I personally like reclining seats but they are disappearing from some fleets. Several posts on other threads point to age of J2 fleet, this is not an issue for me as I know the level of maintenance/refurb work that has to be carried out. It is as likely for a newer a/c to go tech as an older one. Each a/c is only as reliable as its weakest safety critical component and most systems have back ups, other than the airframe (to a certain extent) age is not an issue.
Which only leaves the customer service and operations elements to differentiate between them. Of all that I have used inc EZY, J2, RYR, MON, BA, Alitalia & KLM it is KLM I have had the greatest issue with on flight from AMS - YVR. I will not use RYR due to its awful level of customer service and measly baggage allowance but no difference between the others other than BA & Alitalia being full service.
As far as J2 is concerned, I have used them many times from BLK, MAN & LBA and never experienced a problem, in fact I was allowed boarding at LBA once when I was delayed due to car probs when others would have refused, they had to radio capt who hummed & hahhed then let me on, nice man.
I've only been on 1 of their 757s which was maybe showing ageing of interior but was comfortable. I read elsewhere that those not yet refurbed are due for refit over winter.
A final observation I would make is that J2 appears to be the one loco that will make an effort at getting you home if an a/c goes seriously tech at destination, to the point of contracting other airlines, I do not think same can be said of others but feel free to correct me.
Hope this helps and enjoy your flights.
Many companies make a big thing of having newest a/c which, from pax POV, simply means they have been fitted out recently but that can have a downside, I personally like reclining seats but they are disappearing from some fleets. Several posts on other threads point to age of J2 fleet, this is not an issue for me as I know the level of maintenance/refurb work that has to be carried out. It is as likely for a newer a/c to go tech as an older one. Each a/c is only as reliable as its weakest safety critical component and most systems have back ups, other than the airframe (to a certain extent) age is not an issue.
Which only leaves the customer service and operations elements to differentiate between them. Of all that I have used inc EZY, J2, RYR, MON, BA, Alitalia & KLM it is KLM I have had the greatest issue with on flight from AMS - YVR. I will not use RYR due to its awful level of customer service and measly baggage allowance but no difference between the others other than BA & Alitalia being full service.
As far as J2 is concerned, I have used them many times from BLK, MAN & LBA and never experienced a problem, in fact I was allowed boarding at LBA once when I was delayed due to car probs when others would have refused, they had to radio capt who hummed & hahhed then let me on, nice man.
I've only been on 1 of their 757s which was maybe showing ageing of interior but was comfortable. I read elsewhere that those not yet refurbed are due for refit over winter.
A final observation I would make is that J2 appears to be the one loco that will make an effort at getting you home if an a/c goes seriously tech at destination, to the point of contracting other airlines, I do not think same can be said of others but feel free to correct me.
Hope this helps and enjoy your flights.
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Fair points Bealzebub, im no techie im afraid but i can appreciate aircraft are complex machines that can and often do go wrong and that keeping these machines servicable is a demanding task for the engineers especially when there dealing with ancient 757,s such as jet 2 operate, however as a customer i have a choice and if that choice boils down to flying on a ancient old boeing whos cabin is falling apart, toilets dont work and operated by cabin crew who appear to hate their job or flying on a nice new airbus with a pristine cabin ,working toilets, friendly crew then im going to pick monarch every time
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SimonChowder
Care to qualify this comment?
"...flying on a ancient old boeing whos cabin is falling apart"
As has been mentioned, the age of the a/c is of zero concequence so long as the tech side of thing - as is the case on J2 - is up to exceptional standards.
I fly Jet2 a/c and they are absolutely fine. That is a fact. Unless you're actually going to argue that I as a pilot know less about the operational ability of the airplanes than you do as a twice-boarded pax.
So, what I want to hear from you is which a/c you were on whos cabin was "falling apart". And while you're at it, define "falling apart."
Yours in anticipation...
"...flying on a ancient old boeing whos cabin is falling apart"
As has been mentioned, the age of the a/c is of zero concequence so long as the tech side of thing - as is the case on J2 - is up to exceptional standards.
I fly Jet2 a/c and they are absolutely fine. That is a fact. Unless you're actually going to argue that I as a pilot know less about the operational ability of the airplanes than you do as a twice-boarded pax.
So, what I want to hear from you is which a/c you were on whos cabin was "falling apart". And while you're at it, define "falling apart."
Yours in anticipation...
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Ceiling panels falling on ones head on take off, toilets that dont work, seats held together by tape, cabins reeking of urine ...,hardly "exceptional standards "to my mind, it may be acceptable to you but not to me, thankfully i have a choice as to whom i fly with, which is why i now use monarch when ever possible, unlike you as a jet 2 employee i do not have a axe to grind, im simply telling it as i found it .
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AS a very frquent traveller and also holder of a PPL (and ex owner of a lightie, thus a little experienced in aircraft mx or at least writing the cheques) I totally understand where you are coming from on mx angle.
However, to be fair to others on the forum who do not have your deep or my light insight, they do judge the aircraft by the state of the cabin. What else can they use as a yardstick?
For the past two years British Airways has used older 737s on the MLA LGW run and the cabins/interiors looked very tired, e.g. my headrest fell off one time, yellowing panels and lights, smelly loos etc.
Does this worry me from a safety angle, of course not; would BA be my first choice, no way, I deserve better for my money.
I realise that it is not pleasant to see this type of feedback about your company, at least understanding their perspective may ease the blow.
I have only flown Jet 2 once, LBA to CDG a couple of years ago on a well used, but tidy 733.
It ticked all the boxes for me and I would use Jet 2 again on a 1-2 hour route.
AS a very frquent traveller and also holder of a PPL (and ex owner of a lightie, thus a little experienced in aircraft mx or at least writing the cheques) I totally understand where you are coming from on mx angle.
However, to be fair to others on the forum who do not have your deep or my light insight, they do judge the aircraft by the state of the cabin. What else can they use as a yardstick?
For the past two years British Airways has used older 737s on the MLA LGW run and the cabins/interiors looked very tired, e.g. my headrest fell off one time, yellowing panels and lights, smelly loos etc.
Does this worry me from a safety angle, of course not; would BA be my first choice, no way, I deserve better for my money.
I realise that it is not pleasant to see this type of feedback about your company, at least understanding their perspective may ease the blow.
I have only flown Jet 2 once, LBA to CDG a couple of years ago on a well used, but tidy 733.
It ticked all the boxes for me and I would use Jet 2 again on a 1-2 hour route.
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Hi All
Just wanted to say thanks for the responses, most of them have been interesting, informative and very helpful, cant help feeling ive opened a can of worms with some though!
My flights booked now so I shall just try and sit back and look forward to it. I guess the interior of the plane wont bother me too much, a bit of gaffer tape never hurt anyone! i think the flight is only 1hr30 so hardly even enough time to use the loos
I'll report back on my opinions of jet2 when i return. the baggage allowance already looks quite favourable compared to some of the other low cost airlines so thats a good start, I just hope the big boss is around if theres a big queue when i arrive at check in!
much love xx
Just wanted to say thanks for the responses, most of them have been interesting, informative and very helpful, cant help feeling ive opened a can of worms with some though!
My flights booked now so I shall just try and sit back and look forward to it. I guess the interior of the plane wont bother me too much, a bit of gaffer tape never hurt anyone! i think the flight is only 1hr30 so hardly even enough time to use the loos
I'll report back on my opinions of jet2 when i return. the baggage allowance already looks quite favourable compared to some of the other low cost airlines so thats a good start, I just hope the big boss is around if theres a big queue when i arrive at check in!
much love xx
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Cutler10.
Just my two pence worth as a fellow SLF who's been on low-cost carriers for what seems like forever...
I'd echo the comments of F3G and lowcost dolly here. I've used Jet2 just once so far (Prague to Belfast) and the experience was just fine, easily up to the standard of easyjet and better than some that may remain nameless.
Hope the flight goes well.
Cheers, Chairborne
Just my two pence worth as a fellow SLF who's been on low-cost carriers for what seems like forever...
I'd echo the comments of F3G and lowcost dolly here. I've used Jet2 just once so far (Prague to Belfast) and the experience was just fine, easily up to the standard of easyjet and better than some that may remain nameless.
Hope the flight goes well.
Cheers, Chairborne