Vote with your feet.
Avoid Ryanair and save £40. That is the whole point of this thread - not an outlet for those who keep wanting to give MO'L money for Cr*p services then whinge about it.
Yeah, the Chinese British (or vice versa) girl made up her mind.
I asked a question about info where to check/whom to ask.
This is not being stupid and not reading small print, being surprised about some of their 'additional charges'. This is plain website error/malfunction with this particular booking.
HTF are you supposed to print your boarding pass for flight for which you just checked in online, if it doesn't let you see it? Or trying later on 'reprinting' it.
Just because I don't like certain supermarket practices per se, pure necesssity/overall savings/convenience tell me to use it.
But when I was overcharged by checkout staff's mistake, I returned and demanded 'double the difference' refund. Uncompromisingly without being fobbed off by either that girl in question or her manager trying to fool me. It cost me 10mins of my life standing around and calmly repeating the same thing 15x, but it paid off. Literally and for feeling better. It's about principle.
If they err, you should get to them, be given refund/exchange/extra something.
Just like the 35 quid 'overdraft fee' I wasn't supposed to be charged (cheque cleared months later etc) I got back. If you don't ask/let yourself heard, you'd not win.
Life is what it is. Winning case/claim just thanks to be rightful isn't rule at all..
Short notice booking or not having time wouldn't exactly save anything.
Below's the boarding pass screen.
BTW, I play MOL's game to beat them, myself.
Also, when I was given booking number 'not confirmed', didn't see it charged to available balance on my account via online banking, I called up their 'premium' number for about 5p total cost to me. Just in case it would take a while to clear it. Just website/browser burp. Couple mins waiting on the line and about minute talking to the lady. One has to know some tricks :-D
Think I'll let her know how to so that she can bitch for almost free about this on their booking line.