easyJet--Questions, comments, bouquets & brickbats (Merged)

[Capot]

BoeingMEL

And I still use Easyjet if there is no other option. But increasingly there is, and very often with a full-service airline, no tricks, no scams and a cheaper price.

I am not going to cut off my nose to spite my face. But what Easyjet staff do need to understand is that with increasing frequency their company is no longer the only option, or even the cheapest.

For example, I go to Warsaw a lot; usually BA from T5 is the cheapest, and not only for last-minute bookings. BA/T5 vs Easyjet/Luton (and/or LGW)? No contest. It's the same on all Easyjet routes to Germany; there's a better and cheaper alternative, most of the time, including BA.

But I use Easyjet to get to GLA frequently, because the only realistic option from where I'm based is a train. It would not take much improvement of the train service, and a lower price differential, to change that, but that's never going to happen.

[BoeingMEL]

All noted Capot..and I respect your opinion..

...but what exactly do you hope to achieve by blowing off steam in this manner? Good luck anyway. bm

[boardingpass]

And the way you gabble endlessy and unintelligibly on the PA pushing over-priced tat and stale food. I know that it's company orders, but give us a break; just think for a change about what we have to put up with during the whole Easyjet experience.

You're right. It is company orders, so direct your feedback to easyJet management, not to the cabin crew. Most crew hate doing them anyway. But if you're on a temporary contract, earning £1200 a month, and got bills to pay, you do as you're told. Al446, your advice about getting another job is very constructive, thank you.

Bare in mind though that the revenue from onboard sales (and speedy boarding, luggage etc) helps keep the ticket price down. Legacy carriers are then forced to compete (as many of you have pointed out, LoCo is not always the cheapest option). Just compare ticket prices now with those 15 years ago.

So even if you don't fly LoCo, you're still a winner from their existence. I've never flown RyanScare in my life, but I would never have been able to buy two return tickets on Lufthansa for €99 if it wasn't for them and eJ.

[Capot]

Boeing Mel

As any proper engine driver - not a modern diesel operator - knows, blowing off steam only achieves a reduction in excessive internal steam pressure; absolutely nothing else. It represents a massive waste of stored energy but prevents an explosion.

But that's a worthwhile purpose in itself for the blower-off.

There's less purpose in actually reading the blower-off's fulminations; even less in replying. The whole purpose, pressure-reduction, is achieved by the first post made by the blower-off.

So it's an entirely selfish act, enabled, I'm glad to say, by Prune.org.

Sometimes, we all try to entertain a bit, rather than blowing off steam, with mixed success. But that's another matter.

[Ex-RN]

As someone who read about easyJet before their 1st flight, along with Southwest (the EZY model), I have used many LoCo's for anything from 6 to 8 weekend Med breaks per year for the last dozen years in between at least 2 LH flights per year.

However after the latest w/e to BCN and having seen the costs on arrival we have this year bought a 2nd hand touring caravan & awning. Not only is it a vastly cheaper 'battery charging' weekend, God has responded by promising a BBQ summer

As a 'flight only' punter since '82 - I know the UK barometer reads:- Hot & Sunny = Cheap fares Cold & Rainy = V. High fares
So I predict that for 2009, Recession + Hot summer = Tits up airways & P45's so CC need to be as positive as possible £1200 a month is £938 a month more than Jobseekers allowance. But then what do I know I'm only LoCo SLF !!!

[Capot]

so direct your feedback to easyJet management, not to the cabin crew.

Ever tried doing that? And, puhlease, don't suggest using the channels offered for "feedback" which, if they respond at all, respond with a bland, dismissive reply which somehow manages to suggest that you are wrong/unreasonable/stupid/inexperienced/foreign. Forgive me for speculating that none of that gets within 100 Km of the CEO.

Give us the mobile numbers and email addresses for the CEO, COO, and the persons in charge of customer services, the website and accounts and we'll all be very happy to deal with them directly.

But for as long as they skulk anonymously behind their junior passenger-contact staff it's going to have to be the latter who get moaned at, in the hope that it gets passed on.

Sorry, but that's the way it is.

Bear in mind though that the revenue from onboard sales (and speedy boarding, luggage etc) helps keep the ticket price down.

No, it does nothing of the sort. It simply increases gross sales and goes straight through to the bottom line. The overall cost of flying on a loco, averaged among all passengers, has never been much lower than the lowest cost of flying on a full-service airline. Check out their annual accounts. It's a marketing myth created by offering a few seats that would be empty otherwise at stupid prices.

The main reason most people, including me, fly on a loco is because it serves the city pair closest to what they want. So I've nothing but support for that aspect of loco strategy, while I can only admire the "Low Fare" con trick. On routes served by full-service carriers, as well as locos, the full-service carriers are usually the best option for service, airport convenience, schedule and price.

[boardingpass]

Give us the mobile numbers and email addresses for the CEO.

[email protected] is the CEO's email address. Feel free to tell him how you think he should be running the company.

[GroundedSLF]

Capot - stop "blowing off" - you are starting to stink the place up

[Munnyspinner]

Vote with your feet.

Tell me where you are going from and to and I bet I can give you at least 2 non easyjet options for around the same money.

Too many people using their keyboard and not their grey matter.

[Katamarino]

I'm flying Easyjet tonight. I think they're great as long as you just view them as a flying bus. Handluggage only, nothing else expected but to get from A to B. However, the getting from A to B part is fairly important, and if they accuse me of being a criminal and deny me boarding, as seems to be happening to many unfortunates rather at random, there shall be something of a stink

[jettesen]

CAPOT regarding your excess baggage statement, you'll find BA charge £123 for a second bag on shorthaul and £225 on longhaul. So think you'll find that a measly £86 which you paid is small as if you had that at BA, you would be charged £123 END OF!

P.s I work for BA, so don't come back saying I'm wrong!!!!

[loungee]

Jettesen - You are absolutely wrong !!! Ba charge £25 on internal flights for an extra bag, £35 per extra bag on european flights and £90 on long haul - check the website if you are not convinced ! If you pay in advance online you also get these prices discounted. I do know I charge these prices when checking psgs in every day !!!! This allows you an extra bag up to 23kg in weight by the way ! Any bag between 23kg and 32kg will incur a heavy bag charge of £25 per bag. That is 9kgs of extra luggage for £25.

[hellsbrink]

P.s I work for BA, so don't come back saying I'm wrong!!!!

Tut tut...

Your free checked baggage weight allowances


The weight of each bag:

• must not exceed 23kg (51lbs) for the free allowance to apply
• must not exceed 32kg (70lbs) for it to be checked in

You will need to pay £25 ($45 for journeys from all US airports) at the check-in desk for each bag or item that is over the maximum free allowance weight limit of 23kg (51lbs). This fee will be converted into the local currency during the check-in process.

If you pay prior to check-in, you will get a discount (the amount is dependent on your destination):

Charges per additional bag up to 23kg (51lbs)

Longhaul
£90 per bag (airport)
$165 per bag from any US departure airport
£72 per bag (online with discount)
$132 per bag (online with discount)

Shorthaul
£35 per bag (airport)
$65 per bag from any US departure airport
£28 per bag (online with discount)
$52 per bag (online with discount)

UKDomestic
£25 per bag (airport)
$45 per bag from any US departure airport
£20 per bag (online with discount)
$36 per bag (online with discount)


You will need to pay £25 (or $45 from any US departure airport) at the check-in desk for each bag or item that is over the maximum free allowance limit of 23kg (51lbs). This fee will be converted into the local currency (other than the US and UK) during the check-in process.

Sources:- British Airways - Additional, overweight and oversized baggage
British Airways - Checked baggage

[Tudor]

Many long-time posters on PPrune will know that jetteson is delusional - he often claims to work for airlines in a feeble attempt to strengthen his 'argument'. At one point, several years ago, he claimed to be working for EZY, GB and BMI simultaneously throughout several different threads. Below is an excerpt from a post he made on the CC forum on the same day that he claimed here to work for BA...

Care to explain as to why there are several 737s sitting outside the BA hangar at LGW every morning??? Surely theyy don't just sit there if there's nothing wrong with them...........considering you only have about 6 or 7 left at LGW ......doesn't look very good does it!!!!! lol

http://www.pprune.org/cabin-crew/374...nt-flight.html

Surely, if he works for BA, then he would use the term 'we' rather than 'you' and, furthermore, he would know the answer to the question himself or, at the very least, be able to find out the answer.

He was banned for a period but, for some inexplicable reason, he's been released to continue trolling

[lowcostdolly]

For goodness sake the CC on here who think it's OK to abuse passengers either on an aircraft or in a passenger forum grow up and wise up!! I am CC and feel thouroughly ashamed of my colleagues

The SLF depend on us for one thing and one thing only on our particular flight.....to get them off in the "unlikely event" it all goes pear shaped on landing/in flight. Thankfully the guys and gals at the pointy end are really good at preventing that!!!

We on the other hand depend on the SLF(aka paying customers)for our commision, our sector pay/flight allowance and ultimately our jobs so treat them with some respect. In fact manners cost nothing and may influence whether they return to one of your flights in the future low cost or not. Treat them as you would like to be treated yourself

Don't like this comment? Check out the jobcentreplus website then because very soon you may have to.

Equally note to SLF. If the CC collecting your rubbish has just had her hand in a nappy filled with poo deposited in a seatpocket on her turnaround duties when there is a baby changing table and rubbish bin in the loo she may be a little p when collecting the gash for the 20th time on her 4-6 sector day. The smile and pasenger interaction, if she can manage it at all, maybe a little jaded. Respect works both ways

On a seperate note to Capot. Are EZY capable of fraud? Can't comment but check out the latest ground breaking management appointment in H89! Integrity is one of the company values apparently. What better way then to demonstrate this to crew and passengers than to appoint a Director formally criticised by a judge for giving "false evidence". Brilliant!!!

[Evanelpus]

The SLF depend on us for one thing and one thing only on our particular flight.....to get them off in the "unlikely event" it all goes pear shaped on landing/in flight. Thankfully the guys and gals at the pointy end are really good at preventing that!!!

Well said, I'm sure at your interview you weren't asked to mix the perfect Martini!

Don't like this comment? Check out the jobcentreplus website then because very soon you may have to.

So true, I think as SLF we expect far too much when we fly.

Equally note to SLF. If the CC collecting your rubbish has just had her hand in a nappy filled with poo deposited in a seatpocket on her turnaround duties when there is a baby changing table and rubbish bin in the loo she may be a little p when collecting the gash for the 20th time on her 4-6 sector day. The smile and pasenger interaction, if she can manage it at all, maybe a little jaded. Respect works both ways

This really gets my blood boiling. I think the vast majority of SLF are thoughtful but I have witnessed cases of people just throwing their litter on the floor instead of saving it for the rubbish collection run. Go visit some of the loos towards the end of a flight too. As a bloke, I always lift the seat to pee and my aim is pretty good but some of the toilets I've visited are an absolute disgrace. I'm sure people don't pee on the seat or on the floor at home so why should they do it at 30000ft.

CC are human too and deserve a little more respect from the minority who think they are at their beck and call because they have paid their £25 to get to the Costas.

[Scumbag O'Riley]

Of course people pee on the seat/floor at home, and that's when the floor isn't moving! To expect people not to 'miss' when the plane is moving around is unreasonable. Perhaps we should have a sitting down rule, with closed ciruit tv to enforce, on a dedicated channel on the IFE. Should cabin crew clean toilets? Don't see why not, I clean toilets after people have been at my house, none of us are too special to clean toilets.

I'd be less likely to put rubbish on the floor if there was room to put it somewhere else, and/or if there were more regular collections. Until then, rubbish goes where I can put it. I think we should try to make life easier for everybody else on board a flight, but the environment we are put in, and for which we are only prepared to pay, doesn't make it simple.

[Evanelpus]

Of course people pee on the seat/floor at home, and that's when the floor isn't moving! To expect people not to 'miss' when the plane is moving around is unreasonable.

To expect the Scumbags (no pun intended) not to clean up after them is acceptable then?

I'd be less likely to put rubbish on the floor if there was room to put it somewhere else, and/or if there were more regular collections. Until then, rubbish goes where I can put it.

Rolls eyes! I rest my case.

[Scumbag O'Riley]

Well you have now shifted your position. Yes, I think people should clean up after themselves. However if they don't then somebody else has to. Sometimes I even clear up after others myself, however if I don't then I think it's reasonable to expect cabin crew to do so.

[Evanelpus]

Scumbag

My position has not shifted, you are Scum for doing it and not clearing it up.....period!

I think it's commendable that you would consider cleaning up after someone else though. Are we talking litter or toilet mess? Because if it's toilet mess, you deserve a medal,as do CC who on countless occasions have to deal with this.

I'm off to Spain in July with EZY and I'll make sure I clean up after myself.