Difficulities with Globespan
Thread Starter
I suppose what has surprised me the most on this thread, is the sheer extravagance of some contributers, allowing them to run away with the facts and turn them into fantasy.
Here are some "fact" facts.
I did not in fact contact the press, that was red herring I contacted Globespan.
Globespan called me yesterday. The caller was a rational, clear thinking person, a far cry from the gender-confused, lightweight item that shreikingly dismissed me last week.
A decision had been made higher up the chain, that I had in fact been treated unfairly and that in fact there was a flaw in the system regarding overseas callers.
They offered to change my flight dates.
Unfortunately, the rider was that a decision regarding new dates would have to be made today, Saturday at the latest. The doctor however, will not make any decision regarding fitness to fly, until Wednesday.
A sympathetic and benevolent soul has kindly supplied me with all of the personal contact details I need to get in touch with Tom Dalrymple, Globespan's chairman. He is described as "A bit of a tyrant" but someone who would like to hear how his staff are dealing with problems such as this.
Why quit when I am ahead.
Monday will see me having a chat with the aforementioned Mr Dalrymple, something I am quite looking forward to really. It will be interesting at least to get his views.
Broadly speaking, there are three different kinds of people on this thread.
People of the same mindset as myself, who will not tolerate injustice and expect fair play.
People who appear genuinely concerned about the welfare of the "passenger"
and
People who seem quite happy to fall at the first hurdle and allow themselves to be trampled into the ground. People of this nature not only do themselves a disservice, but make it easier for companies to deny the rights of others.
As I said earlier on this thread, in 0ver 90% of the times I have taken up cudgels against a company, I have come away with a favourable solution.
I recently had €8000 worth of camera gear stolen between HAV and MBJ.
The airline in question after, much discusion and a bit of coercion, had it replaced within four days.
This ticket issue is by comparison, chickenfeed
For the humanists here on the thread, I talked to the patient today, she is up and about and taking short walks along the hospital corridors. She had to cut the conversation short however, as she spotted the WRI ladies arriving with tea and biscuits, she knows her priorities.
As soon as she is well enough to travel, La Grifa will fly back and bring her here.
At the risk of "banging away" I will come back after speaking to the fearsome Tom.
Thanks for the pm's
Here are some "fact" facts.
I did not in fact contact the press, that was red herring I contacted Globespan.
Globespan called me yesterday. The caller was a rational, clear thinking person, a far cry from the gender-confused, lightweight item that shreikingly dismissed me last week.
A decision had been made higher up the chain, that I had in fact been treated unfairly and that in fact there was a flaw in the system regarding overseas callers.
They offered to change my flight dates.
Unfortunately, the rider was that a decision regarding new dates would have to be made today, Saturday at the latest. The doctor however, will not make any decision regarding fitness to fly, until Wednesday.
A sympathetic and benevolent soul has kindly supplied me with all of the personal contact details I need to get in touch with Tom Dalrymple, Globespan's chairman. He is described as "A bit of a tyrant" but someone who would like to hear how his staff are dealing with problems such as this.
Why quit when I am ahead.
Monday will see me having a chat with the aforementioned Mr Dalrymple, something I am quite looking forward to really. It will be interesting at least to get his views.
Broadly speaking, there are three different kinds of people on this thread.
People of the same mindset as myself, who will not tolerate injustice and expect fair play.
People who appear genuinely concerned about the welfare of the "passenger"
and
People who seem quite happy to fall at the first hurdle and allow themselves to be trampled into the ground. People of this nature not only do themselves a disservice, but make it easier for companies to deny the rights of others.
As I said earlier on this thread, in 0ver 90% of the times I have taken up cudgels against a company, I have come away with a favourable solution.
I recently had €8000 worth of camera gear stolen between HAV and MBJ.
The airline in question after, much discusion and a bit of coercion, had it replaced within four days.
This ticket issue is by comparison, chickenfeed
For the humanists here on the thread, I talked to the patient today, she is up and about and taking short walks along the hospital corridors. She had to cut the conversation short however, as she spotted the WRI ladies arriving with tea and biscuits, she knows her priorities.
As soon as she is well enough to travel, La Grifa will fly back and bring her here.
At the risk of "banging away" I will come back after speaking to the fearsome Tom.
Thanks for the pm's
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El Grifo
I am pleased that someone at Globespan realised that you were disadvantaged by the telephone number.
It sounds to me as if they have been reasonable in offering the ability to change today, even though that is not what you need.
As for Groundbum, I'd give up; s/he obviously has little comprehension of contract law and prefers to cast aspersions and personal insults - not worth the time bothering with.
I am pleased that someone at Globespan realised that you were disadvantaged by the telephone number.
It sounds to me as if they have been reasonable in offering the ability to change today, even though that is not what you need.
As for Groundbum, I'd give up; s/he obviously has little comprehension of contract law and prefers to cast aspersions and personal insults - not worth the time bothering with.
Thread Starter
Thanks for your concern
Hi smith.
I have a phone appointment with the hospital consultant tomorrow.
He is hoping to advise when Mrs Herkes is likely to be fit to fly.
I decided to wait until I had full details before calling Tom Dalrymple.
No use going off half-cocked I thought.
I am 100% committed to calling him and I shall be happy to post the outcome.
Cheers
El Grifo
I have a phone appointment with the hospital consultant tomorrow.
He is hoping to advise when Mrs Herkes is likely to be fit to fly.
I decided to wait until I had full details before calling Tom Dalrymple.
No use going off half-cocked I thought.
I am 100% committed to calling him and I shall be happy to post the outcome.
Cheers
El Grifo
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I work for GSM and lets be honest if it was a sick flight/cabin crew member Mr D or the wicked sister (half wit, no aviation experience) would insist we fly. Only strong characters and union recognition that we now say N O spells NO!
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I work for GSM and lets be honest if it was a sick flight/cabin crew member Mr D or the wicked sister (half wit, no aviation experience) would insist we fly. Only strong characters and union recognition that we now say N O spells NO!
"I am a Globespan employee and in my opinion, had the patient been a flight or cabin crew member, Mr. Dalrymple or (his?) wicked (ugly?) sister would have insisted that he/she should fly. However, due to strong union representation, it is now accepted by the company (GSM) that when we refuse to fly due to illness then they (the company) must accept it".
I hope this helps, the poster may wish to clarify further.
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J F C 
48 posts .....the nub is,
" Due to the contracting airline hiding behind an incompetent call-centre and having an unusable alternative contact, I was unable to meet their change/rebooking conditions. As I considered this unfair , I am seeking redress"
Quite right too. Court is a last resort,but cheap and effective-incidentally, the DEFENDANT can elect to move the hearing to their nearest Court (England,don't know about jockistan)
Document times, dates, contents of calls...emails....letters.
Present a clear precis + corroborating evidence....Under small-claims, legal expenses are not recoverable.
I bought a "clocked" car at auction,with the displayed mileage warranted.....took me a year to get rogue trader's name(threatened auction -house with being cited as conspirator to fraud) , negotiate with him and finally "have my day".....he had sent solicitor's letters to attempt intimidation....awarded claim in full, plus "expert witness fee" which was under the ~£150 cap, plus the plaint fee......he'd have been much cheaper cancelling the sale and refunding buyer's premium.
Almost certainly ,this case would pass the average person's concept of "reasonableness"...that it should be as easy to find AND USE the alteration and cancellation features, as the booking features.
British consumer law ,by and large, prohibits "sharp practise" T&C's based on that premise,are unenforceable and, AFAIK, illegal,to boot.....so they could face El G's CIVIL claim AND HMG's CRIMINAL Charges.....yes, there are SOME things that are still good about UK.
48 posts .....the nub is," Due to the contracting airline hiding behind an incompetent call-centre and having an unusable alternative contact, I was unable to meet their change/rebooking conditions. As I considered this unfair , I am seeking redress"
Quite right too. Court is a last resort,but cheap and effective-incidentally, the DEFENDANT can elect to move the hearing to their nearest Court (England,don't know about jockistan)
Document times, dates, contents of calls...emails....letters.
Present a clear precis + corroborating evidence....Under small-claims, legal expenses are not recoverable.
I bought a "clocked" car at auction,with the displayed mileage warranted.....took me a year to get rogue trader's name(threatened auction -house with being cited as conspirator to fraud) , negotiate with him and finally "have my day".....he had sent solicitor's letters to attempt intimidation....awarded claim in full, plus "expert witness fee" which was under the ~£150 cap, plus the plaint fee......he'd have been much cheaper cancelling the sale and refunding buyer's premium.
Almost certainly ,this case would pass the average person's concept of "reasonableness"...that it should be as easy to find AND USE the alteration and cancellation features, as the booking features.
British consumer law ,by and large, prohibits "sharp practise" T&C's based on that premise,are unenforceable and, AFAIK, illegal,to boot.....so they could face El G's CIVIL claim AND HMG's CRIMINAL Charges.....yes, there are SOME things that are still good about UK.
Thread Starter
Whilst I was still banging away at the full blown Tw*ts at Globespan, The old dear died a few days ago.
She did get her final holiday and she had a friggin ball.
Heading back to bury her tomorrow.
Not with Globespan I hasten to add.
She did get her final holiday and she had a friggin ball.
Heading back to bury her tomorrow.
Not with Globespan I hasten to add.
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3 Greens is right
This issue is a legal and contractual one relating to rights and duties. At another level it is a moral one.
Globespan do not appear to have acted in good faith and are hiding behind a call centre (the last recourse of so many companies including some large UK airline companies).
I would suggest that you take legal counsel. It is this sort of sharp operation that is dragging us all into the mire and you are right to pursue it.
It is surprising how many people just don't seem to be able to grasp these issues, that is until they are stung.
If we all took more time to pursue this kind of dodgy dealing we would all be better off.
Note to self, don't do business with Globespan at any level.
Globespan do not appear to have acted in good faith and are hiding behind a call centre (the last recourse of so many companies including some large UK airline companies).
I would suggest that you take legal counsel. It is this sort of sharp operation that is dragging us all into the mire and you are right to pursue it.
It is surprising how many people just don't seem to be able to grasp these issues, that is until they are stung.
If we all took more time to pursue this kind of dodgy dealing we would all be better off.
Note to self, don't do business with Globespan at any level.
Last edited by Michael Birbeck; 22nd Apr 2009 at 07:56. Reason: Good taste
Thread Starter
As a kind of requiem, I just sent this to the Dalrymple.
Just to show you that perhaps grass can grow under your feet.
I took this issue up with every accessible person in your organisation, they ranged from a sympathetic but un-moved secretary to a raging gay who screamed and screamed. The old dear died last week but the story still lives.
I am proud to be Scottish, you appear to be the flipside, the caricature that spoils the good reputation of our people.
Read it and weep Tam, ma bonnie lad.
http://www.pprune.org/passengers-slf...globespan.html
I took this issue up with every accessible person in your organisation, they ranged from a sympathetic but un-moved secretary to a raging gay who screamed and screamed. The old dear died last week but the story still lives.
I am proud to be Scottish, you appear to be the flipside, the caricature that spoils the good reputation of our people.
Read it and weep Tam, ma bonnie lad.
http://www.pprune.org/passengers-slf...globespan.html
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...they ranged from a sympathetic but un-moved secretary to a raging gay who screamed and screamed
Your case was flimsy (to say the least) from the outset, but I think this example of foot-stamping has pretty much scuppered any chance you had of sympathy from the people (and yes, they're real people) at Globespan.
Your letter will probably end up in the "to be read out at Christmas parties" drawer.
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Grifo - I'm sorry for your loss, and can imagine that you're distressed.
However, I'm still going to pull you up on this. The perceived sexual preference of a GS employee, or indeed any employee of any company anywhere is irrelevant. You may feel differently but as I understand it, the law doesn't and neither does UK society in general. Posting your own prejudices in public does not enhance your position in this matter - quite the reverse.
Depressing really - you just lost my vote...
However, I'm still going to pull you up on this. The perceived sexual preference of a GS employee, or indeed any employee of any company anywhere is irrelevant. You may feel differently but as I understand it, the law doesn't and neither does UK society in general. Posting your own prejudices in public does not enhance your position in this matter - quite the reverse.
Depressing really - you just lost my vote...
Thread Starter
No worries Tightslot.
I just tell it exactly as it is. Pure and simple. Because that is how it was.
The attitude and "personality" of the person with whom I had endless discussion affected the outcome of the situation. He was useless in his job
Hysterical was probably a word that I could use.
Should I lie, should I conceal the truth, should I whimper behind the skirts of what little britain touts as "political correctness". No.
That kind of thinking is a creeping disease which will and already is doing great harm to Britain and the Brits.
That what I sent to Tom Dalrymple.
That is what stands.
I just tell it exactly as it is. Pure and simple. Because that is how it was.
The attitude and "personality" of the person with whom I had endless discussion affected the outcome of the situation. He was useless in his job
Hysterical was probably a word that I could use.
Should I lie, should I conceal the truth, should I whimper behind the skirts of what little britain touts as "political correctness". No.
That kind of thinking is a creeping disease which will and already is doing great harm to Britain and the Brits.
That what I sent to Tom Dalrymple.
That is what stands.
Last edited by El Grifo; 23rd Apr 2009 at 09:08.
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I too am sorry for your loss, but I also tell it like it is.
Just because a male airline employee was "hysterical", that makes him "a raging gay"? I honestly did have sympathy for your case but sadly, like TightSlot, I've lost all that sympathy and also respect for you. That tends to happen when you let emotion and prejudice cloud logic and judgement, which is exactly what you've done.
One parting thought: the terminology you use to describe political correctness, "a creeping disease", could equally be applied to what you have expressed through your ill-chosen words - homophobia.
Just because a male airline employee was "hysterical", that makes him "a raging gay"? I honestly did have sympathy for your case but sadly, like TightSlot, I've lost all that sympathy and also respect for you. That tends to happen when you let emotion and prejudice cloud logic and judgement, which is exactly what you've done.
One parting thought: the terminology you use to describe political correctness, "a creeping disease", could equally be applied to what you have expressed through your ill-chosen words - homophobia.
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Speaking as a gay man, one of the things my male friends often ask is why are so many cabin crew and other airline staff gay? The thing that depresses me is that they are able to tell a persons sexual preference only because they conform to a stereotype, too often mincing or over reacting, frequently to remain the centre of attention.
It IS very true that aviation has way more than it's fair share of divas and drama queens who love a good cat fight or talking down to the customer. I reiterate that this isn't everyone by any means, but it is reinforced as normal behaviour due to the mix of gay / straight within the industry. I shouldn't be able to tell your sexual preference by the way you behave but believe you me, in the airline industry, it is worn as a badge of pride.
In the wider world, it causes unease to be so obvious. Speaking as a gay man.........
It IS very true that aviation has way more than it's fair share of divas and drama queens who love a good cat fight or talking down to the customer. I reiterate that this isn't everyone by any means, but it is reinforced as normal behaviour due to the mix of gay / straight within the industry. I shouldn't be able to tell your sexual preference by the way you behave but believe you me, in the airline industry, it is worn as a badge of pride.
In the wider world, it causes unease to be so obvious. Speaking as a gay man.........
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Speaking as a gay man, one of the things my male friends often ask is why are so many cabin crew and other airline staff gay? The thing that depresses me is that they are able to tell a persons sexual preference only because they conform to a stereotype, too often mincing or over reacting, frequently to remain the centre of attention.
It IS very true that aviation has way more than it's fair share of divas and drama queens who love a good cat fight or talking down to the customer. I reiterate that this isn't everyone by any means, but it is reinforced as normal behaviour due to the mix of gay / straight within the industry. I shouldn't be able to tell your sexual preference by the way you behave but believe you me, in the airline industry, it is worn as a badge of pride.
In the wider world, it causes unease to be so obvious. Speaking as a gay man.........
It IS very true that aviation has way more than it's fair share of divas and drama queens who love a good cat fight or talking down to the customer. I reiterate that this isn't everyone by any means, but it is reinforced as normal behaviour due to the mix of gay / straight within the industry. I shouldn't be able to tell your sexual preference by the way you behave but believe you me, in the airline industry, it is worn as a badge of pride.
In the wider world, it causes unease to be so obvious. Speaking as a gay man.........
