bad easyJet experience
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bad easyJet experience
Flew STN to EDI last week.
Normal crap procedure commence for boarding the aircraft. Busy flight almost at capacity.
I find an empty row and take my seat by the window. Now I wait for the inevitable - the annoying, smelly passanger from hell.
Anyway, immediatley I spot him. A 40 Year old male, staggering along the aisle, obviously (in my opinion) intoxicated. he is going to sit next to me. Yup - sure enough, Mr Pax from hell (PFH) takes his aisle seat whilst dumping his coat, bag and general filth in the spare seant between us.
Anyway to cut this sorry saga short Mr PFH presses the attention button 3 times before take off. He wants champagne. But it must be chilled. Then after some unbelievable comments in my direction such as 'where are we going' 'what day is it' etc he asks for drinks to be served. He has changed his mind about the Champers and instead wants wine, anyway the thing is the chief stewardess is fully aware of his state and proceeds to give in to his wishes. 2 bottles of wine later and he is shouting we are being hijacked, I'll kill you all etc
This could have escalated into a sever situation if people around him had reacted.
After landing I had a long chat with the captain and chief stewaress and asked them to explain there policies and procedures of dealing with a drunk individual. I was told that for short haul flights it is more hassle not to give him the drinks than it would have been not to serve him.
There is no follow up possible due to the fact there is no seat allocation as his identity is a mystery.
In hind sight, I wish I had asked for the old bill to be called on landing.
Anyone else had similar experiences. How would you have reacted?
PS. My summary does not even come close to describing the seriousness of the events that took place.
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Hope this helps
[QUOTE][/ had a long chat with the captain and chief stewaress and asked them to explain there policies and procedures of dealing with a drunk individual.QUOTE]
"Conduct on board"
As Part of the onboard service, easyjet will supply and serve, if appropriate and at the airline's discreation, alcoholic beverages to passengers. However, passengers are not allowed to consume alcoholic beverages which they have supplied themselves or have been supplied by third parties other than the easykiosk onboard the flight.
Passengers are reminded that in accordance with UK and international law the Captain is in command of the aircraft and every person on board shall obey his or her lawful commands.
All captains on all airlines are given authority to deal with passengers who misbehave, are disruptive, or otherwise cause problems by whatever means the captain thinks fit. This may include removal from the flight of such persons and, if a diversion has been necessitated, handing over those persons to security or policing personnel on the ground.
[QUOTE][for short haul flights it is more hassle not to give him the drinks than it would have been not to serve him]
[QUOTE][/ had a long chat with the captain and chief stewaress and asked them to explain there policies and procedures of dealing with a drunk individual.QUOTE]
"Conduct on board"
As Part of the onboard service, easyjet will supply and serve, if appropriate and at the airline's discreation, alcoholic beverages to passengers. However, passengers are not allowed to consume alcoholic beverages which they have supplied themselves or have been supplied by third parties other than the easykiosk onboard the flight.
Passengers are reminded that in accordance with UK and international law the Captain is in command of the aircraft and every person on board shall obey his or her lawful commands.
All captains on all airlines are given authority to deal with passengers who misbehave, are disruptive, or otherwise cause problems by whatever means the captain thinks fit. This may include removal from the flight of such persons and, if a diversion has been necessitated, handing over those persons to security or policing personnel on the ground.
[QUOTE][for short haul flights it is more hassle not to give him the drinks than it would have been not to serve him]
Bex
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Can't agree more with this post regarding Easyjet continuing to let p*ssed pax onbaord AND to continuing to serve them one they are on. I fly home from Belfast International every Friday and WITHOUT fail, each week there are rowdy groupd of stags and hens and general other p*ssed up lads that stagger onto the plane, stinking of booze, who spend the flight talking at full volume, every other word is f*ck and they can't get the alcohol in quick enough. The other side to that is of course the queue for the toilets is ridiculous.
I'm not a good flyer, I've only just overcome a terrible phobia, so I'm always very stressed when the likes of these manage to get sat in the exit rows.
I'm not surprised to hear Easyjet say that it's less hassle to serve them, but to me, that's an outright cop out. I think it's disgusting, but you know it'll never change, until something awful happens, which seems to be the prompt for changes in rules and regulations.
I'm not a good flyer, I've only just overcome a terrible phobia, so I'm always very stressed when the likes of these manage to get sat in the exit rows.
I'm not surprised to hear Easyjet say that it's less hassle to serve them, but to me, that's an outright cop out. I think it's disgusting, but you know it'll never change, until something awful happens, which seems to be the prompt for changes in rules and regulations.
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Passenger handling agents at the departure gate are not supposed to allow drunken passengers to board the aircraft. They do not even need to ask the captain if they want to offload someone but of course it is much easier for them to get rid of such passengers by allowing them to board the aircraft and hope nobody notices.
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Originally Posted by Avman
If the above example typifies Easy's policy then the answer must be DON'T FLY WITH THEM.
Funny thing is (well, not really), if you want to go from BRS to GLA, there's no bloody choice!
The MoD bludgeoned people into using EZY instead of BA. BACON was sold off and the route closed. Now there's no competition and we fly at silly times.
Disengaging bind mode; now, now, now!
Bex
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Thing is, as much as they seem happy to get the drunks on board and get them drunker, I still like the airline and it's service. I just worry that one day, a bunch of drunks will cause some problems, and I can't see 3 or 4 cabin crew manhandling drunken types ... it just ain't happening! I watched in amazement last week as the flight for Manchester or Glasgow was called, and 4 people stayed at the bar until they were begged to put their glasses down and join the flight! WTF is that all about?!
Last edited by FWOF; 20th Sep 2007 at 15:38. Reason: To remove unintentional offensive material
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Have to say I tend to avoid most Euro budget carriers. But, the story being told here is shocking, and I'm astonished at the attitude of the crew/captain.
It just really makes a mockery of any notion of safety if that is the attitude of the staff.
I know people will jump to the defence of the staff, saying it's not their fault the pax are animals, but really, at what point WILL an easyjet captain take responsibility?
It just really makes a mockery of any notion of safety if that is the attitude of the staff.
I know people will jump to the defence of the staff, saying it's not their fault the pax are animals, but really, at what point WILL an easyjet captain take responsibility?
Friday nights - ugh
I have operated flights where large numbers of exceptionally merry/boisterous people have boarded, particularly on Friday nights, between NCL/LPL and BFS, and have made the decision not to offer a bar service of any kind. A firm but courteous announcement was all that was needed, and the Flight Crew and my Line Manager backed me up on each occasion. Rival Jet2, incidentally, does not currently offer any refreshments on very short sectors anyway. On each of my flights, several passengers not connected with the stag groups etc expressed their gratitude, and as the flights were all under 40 minutes long, it wasn't long to wait.
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'....and I can't see 3 or 4 little female cabin crew manhandling drunken irish types....'
Is the use of the word Irish really necessary here? Is it easier for 'three or four little female cabin crew' to 'manhandle' drunken scottish, english or welsh 'types' as opposed to intoxicated people from the Emerald Isle?
I'm sorry but I feel the above quote is vaguely sexist and more than vaguely racist.
The truth of the matter is drunken passengers are a problem for airline crews whether they originate in Belfast, Glasgow, Cardiff or London.
Nor is easyJet the only offender.
Several years ago my wife and I went on holiday to Corfu from Gatwick Airport with what was then Britannia.
One woman and her husband had consumed so much alcohol they had to use one of the little transporters which run up and down between the departure lounge and the gates to get to the aircraft.
They staggered on board - the woman was particularly legless - and a member of the cabin crew did ask the pilot to speak to them.
He appeared to decide it was fine for them to fly and off we went.
Is the use of the word Irish really necessary here? Is it easier for 'three or four little female cabin crew' to 'manhandle' drunken scottish, english or welsh 'types' as opposed to intoxicated people from the Emerald Isle?
I'm sorry but I feel the above quote is vaguely sexist and more than vaguely racist.
The truth of the matter is drunken passengers are a problem for airline crews whether they originate in Belfast, Glasgow, Cardiff or London.
Nor is easyJet the only offender.
Several years ago my wife and I went on holiday to Corfu from Gatwick Airport with what was then Britannia.
One woman and her husband had consumed so much alcohol they had to use one of the little transporters which run up and down between the departure lounge and the gates to get to the aircraft.
They staggered on board - the woman was particularly legless - and a member of the cabin crew did ask the pilot to speak to them.
He appeared to decide it was fine for them to fly and off we went.
Paxing All Over The World
FWOF I am sorry to hear about this and can only suggest that you write to the airline and the to the regulating authority which is the CAA. If we do not tell the CAA about these things - then they will never know. This is particularly the case if an intoxicated person (who should not be on board anyway) is seated in an emergency row.
I think the relevant section is: Responsibilities of the Cabin Safety Office
http://www.caa.co.uk/default.aspx?catid=884
The primary aims of the Cabin Safety Office are:
(there is a list of nine but this is the one that you can use)
* To provide guidance and advice to the travelling public on matters of operational cabin safety.
I think the relevant section is: Responsibilities of the Cabin Safety Office
http://www.caa.co.uk/default.aspx?catid=884
The primary aims of the Cabin Safety Office are:
(there is a list of nine but this is the one that you can use)
* To provide guidance and advice to the travelling public on matters of operational cabin safety.
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We used to get similar problems on late night trains out of Leeds - we would call station security if we had concerns about anyone, they may call British Transport Police who would 'have a word' with the offending individual(s) and then declare that 'they are OK to travel and have promised to behave'
Some back-up would be nice, but given the option of refusing to take the train, which would also be the crew's trip home and wouldn't go down well with the company who would be faced with a huge fine, or the passengers (sorry, customers!!) who were behaving themselves, what choice is there, really?
Pretty much the same sort of thing as above - get them off our patch and let someone else have the problem!
Some back-up would be nice, but given the option of refusing to take the train, which would also be the crew's trip home and wouldn't go down well with the company who would be faced with a huge fine, or the passengers (sorry, customers!!) who were behaving themselves, what choice is there, really?
Pretty much the same sort of thing as above - get them off our patch and let someone else have the problem!
Bex
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'....and I can't see 3 or 4 little female cabin crew manhandling drunken irish types....'
Is the use of the word Irish really necessary here? Is it easier for 'three or four little female cabin crew' to 'manhandle' drunken scottish, english or welsh 'types' as opposed to intoxicated people from the Emerald Isle?
I'm sorry but I feel the above quote is vaguely sexist and more than vaguely racist.
The truth of the matter is drunken passengers are a problem for airline crews whether they originate in Belfast, Glasgow, Cardiff or London.
Nor is easyJet the only offender.
Is the use of the word Irish really necessary here? Is it easier for 'three or four little female cabin crew' to 'manhandle' drunken scottish, english or welsh 'types' as opposed to intoxicated people from the Emerald Isle?
I'm sorry but I feel the above quote is vaguely sexist and more than vaguely racist.
The truth of the matter is drunken passengers are a problem for airline crews whether they originate in Belfast, Glasgow, Cardiff or London.
Nor is easyJet the only offender.
Bex
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PAXboy - I read this off the CAA site, so maybe concerned PAX should go down the route you suggest, but I can't see it making any difference, if any 
What is the policy for passengers who are drunk on board an aeroplane?
It is an offence to be drunk on board an aircraft, and passengers who behave in a threatening, abusive, insulting or disorderly manner towards a member of the crew, or intentionally interfere with their performance can be subject to a maximum penalty of an unlimited fine and/or two years’ imprisonment.
The CAA's principal concern is the overall safety of the flight, and our main role on this issue is as adviser to the Government. The Safety Regulation Group's Flight Operations Department is actively involved with the Department for Transport in monitoring the frequency and nature, together with analysis, of such occurrences in order to establish if any further legislative action may be necessary.
What is the policy for passengers who are drunk on board an aeroplane?
It is an offence to be drunk on board an aircraft, and passengers who behave in a threatening, abusive, insulting or disorderly manner towards a member of the crew, or intentionally interfere with their performance can be subject to a maximum penalty of an unlimited fine and/or two years’ imprisonment.The CAA's principal concern is the overall safety of the flight, and our main role on this issue is as adviser to the Government. The Safety Regulation Group's Flight Operations Department is actively involved with the Department for Transport in monitoring the frequency and nature, together with analysis, of such occurrences in order to establish if any further legislative action may be necessary.
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Ever heard the saying 'You get what you pay for'?
P.S. I don't do LCC's!
P.S. I don't do LCC's!
As stated before LUCKY YOU .When Britis...sorry London Airways pulled out the choice was curtailed somewhat ....sanctimonious
....
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That flight sounds horrendous. As FWOF says, it is illegal to be drunk on board an aircraft, but that person should never had been allowed to board if he was that drunk to start off with. Yes, the ground staff may have wanted rid of him, but at the very least should have flagged it up to the crew to make the decision. All that is quite apart from the fact that he was shouting about hijacking and killing. Horrendous that the crew and airline did nothing.
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licensing rules
how do airlines manage with licensing and selling alcohol? I have a personal license as I sell alcohol, and clearly under the rules I am not allowed to sell to intoxicated people. Also I cannot have just any of my staff sell alcohol, unless they are under my supervision etc etc.
How does an airline get a licensed holder on each flight?
It seems to me you could make a complaint to the Police saying Easyjet breached the terms of their alcohol licence. With things like this I always work on the assumption to make as much aggro for the company as possible as otherwise they won't pay attention and will carry on regardless.
G
How does an airline get a licensed holder on each flight?
It seems to me you could make a complaint to the Police saying Easyjet breached the terms of their alcohol licence. With things like this I always work on the assumption to make as much aggro for the company as possible as otherwise they won't pay attention and will carry on regardless.
G
Paxing All Over The World
FWOF Hmmm, yes I see what you mean, once they talk about 'advising' rather than 'enforcing' it actually means 'nothing'.
Given the very high risk that you would encounter if you tried to video tape any of this behaviour, I can only hope that an enquiry to the HEAD of the CAA asking, "What should I do?" might be a way to go. It may force them to direct you to someone who will take action.
Naturally, they will ask you to have raised this with EZY first and you will have to document that. It means a long paper trail but, if you have the stamina, it is the only route. The local press are too risky as they would want to name you. Perhaps, you could get friends/family who also travel to support your complaint? Perhaps informal talk with CC after landing might elicit interesting responses. They would not be things that you could use in court but might echo the words of FlyerFoto about trains at Leeds. That is to say, you can get informal confirmation that the airline know about the problem and are ignoring it.
No fun and, as I say, stamina needed. BUT if the CAA brush you off then you have some ammunition as they are there to protect the public!
Given the very high risk that you would encounter if you tried to video tape any of this behaviour, I can only hope that an enquiry to the HEAD of the CAA asking, "What should I do?" might be a way to go. It may force them to direct you to someone who will take action.
Naturally, they will ask you to have raised this with EZY first and you will have to document that. It means a long paper trail but, if you have the stamina, it is the only route. The local press are too risky as they would want to name you. Perhaps, you could get friends/family who also travel to support your complaint? Perhaps informal talk with CC after landing might elicit interesting responses. They would not be things that you could use in court but might echo the words of FlyerFoto about trains at Leeds. That is to say, you can get informal confirmation that the airline know about the problem and are ignoring it.
No fun and, as I say, stamina needed. BUT if the CAA brush you off then you have some ammunition as they are there to protect the public!