Emirates tech problems to PER
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Emirates tech problems to PER
The Emirates flight this Sat arrived in PER 7 hrs late (flight EK 420). According to those on the flight, taxi out from Dubai was normal, before the captain announced at the end of the runway before departure that the aircraft could not depart due to technical problems. The aircraft in question was then grounded, whilst annoyed passangers waited 7 hrs for a replacement. Anyone any ideas what the problem was? Crew seemed fairly reluctant to give a reasonable answer, or really didn't care?? Anyone out there have the reason for the delay? Replies gratefully recieved.
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Sorry SASK but this is not the Proffesional Ground Handlers Forum, it's Proffesional Pilots Forum.
Once the tech log has been signed it's no longer our problem, not a great customer service attitude, but then that's not my job,
so get over it...
scr, thanks but it's only my first posting as DF, not on PPrune.
Aircraft have tech problems all the time, some ground it, some get ADD'd.
Why are you so intersted in an EK delay, but then maybe it's because we dont have that many and it's an usual occurence??????
Once the tech log has been signed it's no longer our problem, not a great customer service attitude, but then that's not my job,
so get over it...
scr, thanks but it's only my first posting as DF, not on PPrune.
Aircraft have tech problems all the time, some ground it, some get ADD'd.
Why are you so intersted in an EK delay, but then maybe it's because we dont have that many and it's an usual occurence??????
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So what value would it add to tell the pax exactly what caused the tech delay. Depending on what it was there is a possibility that the majority would not have understood what the errant parts vital function is. Seven hour delay not too bad, I experienced a tech with EK at DXB which was resolved with an a/c swap in 4 hours. At least EK can swap aircraft on occasion. Surely what counts in these circumstances is the level of care offered to the pax who were delayed and how quickly they were got on their way again. It is also possible that those answering the questions just knew that the aircraft was 'tech' and did not know the specifics.
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You guys must be smoking some pretty strong stuff to have such an attitude to your customers.
Self deluding prats you are and MOL will eat you for breakfast.
Disco Fever, you may have noticed that this post has been transferred to the SLF forum, so put on your asbestos underwear, as you are in for a warm time with your attitude.
Self deluding prats you are and MOL will eat you for breakfast.
Disco Fever, you may have noticed that this post has been transferred to the SLF forum, so put on your asbestos underwear, as you are in for a warm time with your attitude.
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Ahhh a proffesional I see, the PPL has come a long way since I did mine.
Fed up to the back teeth with pillocks and know it alls on PPrune asking about every go-around, tech delay.
And as a Professional Pilot, it is foolish to detail what exactly the problem is,,( see above).
2 reasons, firstly -- would they have a scooby about what you were talking about, and secondly it's better to be honest so to that end, be as general as you can with aircraft technical issues.
SLF can get a bit jumpy when you tell that the Hydraulics, Engines, etc has a problem.Most tend to think that any problem serious enough to ground the aircraft can only be cured after something as major as a C-CHeck.
So that when the Mikanik fixes it after 20 mins ie indication problem there is no mass hysteria.
I have had it happen when some well meaning member of ground staff told pax at the gate what the problem is/was, it did not go down with the pax, quite a few went on another plane as they did not want to get on the "death-trap", cant remeber the exact prob but was bugger all, but the girl caused chaos, bags off, new loadsheet.....more delay.
So as I said get-over it. Most airlines do care about pax(LCC and charter not so sure), doesnt always show, usually not enough staff do deal with these kind of problems, by there very nature they are unpredictable and therefore very difficult to plan for.
In Ek we have disruption plans in place, but they cannot cover every possiblity, but we do cater for pax better than most, and before Arthur Pewtey, annoyed from Basildon, gets on his soap box, even we cant please all of the people all of the time
Fed up to the back teeth with pillocks and know it alls on PPrune asking about every go-around, tech delay.
And as a Professional Pilot, it is foolish to detail what exactly the problem is,,( see above).
2 reasons, firstly -- would they have a scooby about what you were talking about, and secondly it's better to be honest so to that end, be as general as you can with aircraft technical issues.
SLF can get a bit jumpy when you tell that the Hydraulics, Engines, etc has a problem.Most tend to think that any problem serious enough to ground the aircraft can only be cured after something as major as a C-CHeck.
So that when the Mikanik fixes it after 20 mins ie indication problem there is no mass hysteria.
I have had it happen when some well meaning member of ground staff told pax at the gate what the problem is/was, it did not go down with the pax, quite a few went on another plane as they did not want to get on the "death-trap", cant remeber the exact prob but was bugger all, but the girl caused chaos, bags off, new loadsheet.....more delay.
So as I said get-over it. Most airlines do care about pax(LCC and charter not so sure), doesnt always show, usually not enough staff do deal with these kind of problems, by there very nature they are unpredictable and therefore very difficult to plan for.
In Ek we have disruption plans in place, but they cannot cover every possiblity, but we do cater for pax better than most, and before Arthur Pewtey, annoyed from Basildon, gets on his soap box, even we cant please all of the people all of the time
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Disco - Please, for your own sake SHUT UP and stop proving your self to be a full time jerk -
To all other professionals both in the air and on the ground, please be rest assured in that we don't all have the arrogant attitude towards our jobs and our passengers as Disco does.
Sask, you are correct in what you say.
Customers, passengers, SLF, call them what you like, but at the end of the day they do indeed pay my wages.
Piss of the pax = loose the company buisness = cutbacks = poss losing my job.
The majority of people in my company certainly share this attitude. I have always beleived in addressing the pax with respect. This is why, whenever possibile (even when bad news has to be delivered) I address the pax from the cabin - and not hiding behind the microphone on the F/deck. I have done this on many occassions and never shyed away from face to face contact with pax. The news you are delivering is may often still not received with joy, but if only 1 person can see that you are making an effort: then so be it.
Be polite, courtious and deal with the pax with respect (yes many are a pain in the arse, but again they do pay our wages) Basicaly, immagine yourself in there position and think how you would like to be treated and kept informed.
To all other professionals both in the air and on the ground, please be rest assured in that we don't all have the arrogant attitude towards our jobs and our passengers as Disco does.
Sask, you are correct in what you say.
Customers, passengers, SLF, call them what you like, but at the end of the day they do indeed pay my wages.
Piss of the pax = loose the company buisness = cutbacks = poss losing my job.
The majority of people in my company certainly share this attitude. I have always beleived in addressing the pax with respect. This is why, whenever possibile (even when bad news has to be delivered) I address the pax from the cabin - and not hiding behind the microphone on the F/deck. I have done this on many occassions and never shyed away from face to face contact with pax. The news you are delivering is may often still not received with joy, but if only 1 person can see that you are making an effort: then so be it.
Be polite, courtious and deal with the pax with respect (yes many are a pain in the arse, but again they do pay our wages) Basicaly, immagine yourself in there position and think how you would like to be treated and kept informed.
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"This is why, whenever possibile (even when bad news has to be delivered) I address the pax from the cabin - and not hiding behind the microphone on the F/deck"
Cant do that on my type, you are too far away for people to see you.Your way is obviously the only way, being omnipotent and all.
My gut instinct says you are a spotter or dispatcher or maybe a biscuit chucker, your other posts almost confirm this, either way you are a , sorry no personal abuse not like you, you have no clue about commercial operations, again not your fault, but please let people that do the job do there job.
Not that you would agree, running your own airline, AOC, handling agency, ATC unit as you obvioucly do with all your experience in ground handling and passenger handling services.
Sorry to go on but reading crap from know it all 15 year old flight simmers gets on my tits.
Lets get it straight..
AIRCRAFT TECH-----PAX GET OFF-----WAIT----GO ON NEW PLANE....
PAX ARE TOLD---AIRCRAFT TECH----WAIT-----GET ON NEW PLANE please. sorry .
Cant do that on my type, you are too far away for people to see you.Your way is obviously the only way, being omnipotent and all.
My gut instinct says you are a spotter or dispatcher or maybe a biscuit chucker, your other posts almost confirm this, either way you are a , sorry no personal abuse not like you, you have no clue about commercial operations, again not your fault, but please let people that do the job do there job.
Not that you would agree, running your own airline, AOC, handling agency, ATC unit as you obvioucly do with all your experience in ground handling and passenger handling services.
Sorry to go on but reading crap from know it all 15 year old flight simmers gets on my tits.
Lets get it straight..
AIRCRAFT TECH-----PAX GET OFF-----WAIT----GO ON NEW PLANE....
PAX ARE TOLD---AIRCRAFT TECH----WAIT-----GET ON NEW PLANE please. sorry .
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Don't think you'd get a job in the diplomatic service DIsco FEver but I agree with you. A seven hour technical delay, I've had a 24 hour one in the past, it goes with the job. It's an absurdly trivial topic on a professional PILOTS rumour network
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Thanx Mr Kurtz,
Tend to get a bit direct ,esp when over refreshed. Cheap drink in Scarletts.
Tuesday night is hosties night , sorry ladies night..................oops there I go again.
Tend to get a bit direct ,esp when over refreshed. Cheap drink in Scarletts.
Tuesday night is hosties night , sorry ladies night..................oops there I go again.
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Disco.
Please, do enlighten us as to which outfit it is you are with? Your attitude sounds kind of Ezy/Fr - Either way I wish to avoid your outfit, unless it is as I suspect (or hope for your fellow colleagues sake) that you are indeed just the bad apple in the bunch.
As I said before aircraft will always go tech, 5h1t happens, but you can retain some pax trust and future buisness by a professional and courtious approach.
FYI, have 6'200hrs rhs, A320/1 and a ctc scheduled for Nov.
Prev dispatched, worked in ops and dogsbody for a GA training/medivac outfit. I do know what Im talking about and stand by my previous statements.
Back to the thread please
Please, do enlighten us as to which outfit it is you are with? Your attitude sounds kind of Ezy/Fr - Either way I wish to avoid your outfit, unless it is as I suspect (or hope for your fellow colleagues sake) that you are indeed just the bad apple in the bunch.
As I said before aircraft will always go tech, 5h1t happens, but you can retain some pax trust and future buisness by a professional and courtious approach.
FYI, have 6'200hrs rhs, A320/1 and a ctc scheduled for Nov.
Prev dispatched, worked in ops and dogsbody for a GA training/medivac outfit. I do know what Im talking about and stand by my previous statements.
Back to the thread please
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DIsco FEver - I understand the point you make, but feel bound to point out that the writing style you are using is unlikely to help you in making it!
This thread is now running in the Passengers & SLF forum - your audience are exactly that: Many of them are highly experienced, high time business travellers and they have a right to expect professional and courteous responses that are relevant to the original question. This statement holds true, regardless of the rank of the person posting a response. Captaincy does not preclude a mature attitude to public relations - rather it asumes it. If you wish to abuse First Officers, Cabin Crew or your Customers then you would be well advised to do so elsewhere. If you are unable to restrain yourself, then this can be done on your behalf.
In summary, make your case, but do it coherently and courteously, and preferably in a manner that does not bring discredit upon Flight Crew... tcr2 asked a question, let's help him/her with an answer, whether you like the question or not!
This thread is now running in the Passengers & SLF forum - your audience are exactly that: Many of them are highly experienced, high time business travellers and they have a right to expect professional and courteous responses that are relevant to the original question. This statement holds true, regardless of the rank of the person posting a response. Captaincy does not preclude a mature attitude to public relations - rather it asumes it. If you wish to abuse First Officers, Cabin Crew or your Customers then you would be well advised to do so elsewhere. If you are unable to restrain yourself, then this can be done on your behalf.
In summary, make your case, but do it coherently and courteously, and preferably in a manner that does not bring discredit upon Flight Crew... tcr2 asked a question, let's help him/her with an answer, whether you like the question or not!
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I am an ATC and obviously a SLF, not a Pilot.
What exactly is the problem here.
1. I'd rather be delayed (period) than end up swimming the second half of the trip to Perth.
2. The pilot might have known what the symptoms of the failure were, but not the cause so "Technical Problem" covers the Pax on a need to know basis.
3. Some parts of the world and some airlines, anything under 12 hours for a replacement (not fix) aircraft is pretty good.
4. Don't know what/how the passengers were treated (meals-lounge-hotel), but that would (in my opinion) potentially be the only area for complaint in this scenario, but as there is nothing mentioned, I assume that that was all OK.
5. Of course the Pax will be pi$$ed at a 7hr delay, they would not be human if they were not. I would be.
6. Other than a minor comment that implies that the crew did not care, the origional poster was only asking about the cause for the technical delay anyway.
Hey ... Have a nice day OK
Invictus
edited for spelling
What exactly is the problem here.
1. I'd rather be delayed (period) than end up swimming the second half of the trip to Perth.
2. The pilot might have known what the symptoms of the failure were, but not the cause so "Technical Problem" covers the Pax on a need to know basis.
3. Some parts of the world and some airlines, anything under 12 hours for a replacement (not fix) aircraft is pretty good.
4. Don't know what/how the passengers were treated (meals-lounge-hotel), but that would (in my opinion) potentially be the only area for complaint in this scenario, but as there is nothing mentioned, I assume that that was all OK.
5. Of course the Pax will be pi$$ed at a 7hr delay, they would not be human if they were not. I would be.
6. Other than a minor comment that implies that the crew did not care, the origional poster was only asking about the cause for the technical delay anyway.
Hey ... Have a nice day OK
Invictus
edited for spelling
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Well said Enterprise, that's what I was trying to say,
just tend to get a bit hot under the collar with crap postings.
DF....
As for the exact nature of the tech problem, I'm sorry but it has no relevance to anyone other than to EK and the operating crew.
The words Private&Confidential spring to mind.
just tend to get a bit hot under the collar with crap postings.
DF....
As for the exact nature of the tech problem, I'm sorry but it has no relevance to anyone other than to EK and the operating crew.
The words Private&Confidential spring to mind.
Too mean to buy a long personal title
DIsco FEver: As for the exact nature of the tech problem, I'm sorry but it has no relevance to anyone other than to EK and the operating crew.
The words Private&Confidential spring to mind.
The words Private&Confidential spring to mind.
Plus if you can tell us that what's broken is a widget that makes the engine turn, not a widget that keeps the coffee hot, we are likely to be a lot less bolshy and a lot more sympathetic to you taking whatever time you need to fix the problem and to get us going where we're going, safely.
Most crew on most airlines I fly on seem to have no difficulty in giving a simple explanation about what's gone wrong.
But if you give us pax the mushroom treatment, we will feel unloved. And then go to the competition next time. Simple fact of commercial life.
There's nothing private and confidential about what's broken on an aircraft that's gone tech, except in airlines that want to cover up everything.