BA...That's It, I've Had Enough
Joined: Jan 2004
Posts: 93
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From: Right there under the stair
Can it really be true that all BA has to do is get rid of Marshall et al. He is going in July, who else do we need to be rid of then?
When he's gone and all who were associated with the 'dirty tricks', will we have to beat the people back from the aircraft with sticks, I don't think so.
When he's gone and all who were associated with the 'dirty tricks', will we have to beat the people back from the aircraft with sticks, I don't think so.
Joined: Jan 2001
Posts: 1,981
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From: He's on the limb to nowhere
No Diverse, but it will be a start. BA have had a series of top executives who permitted a culture where the customer was a pain in the butt, and the ones in the back were considered an expense.
Get some decent customer oriented people at the top, muck out the stables, and wait for the new passenger centric attitude to trickle down to the customer facing employees on the coal face. That will definitely take time. Then BA's superior product (on paper) won't be constantly undermined by the frequent crass service which nobody in management really wants to do anything about.
Get some decent customer oriented people at the top, muck out the stables, and wait for the new passenger centric attitude to trickle down to the customer facing employees on the coal face. That will definitely take time. Then BA's superior product (on paper) won't be constantly undermined by the frequent crass service which nobody in management really wants to do anything about.
Joined: May 2002
Posts: 978
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From: LGW - Hub of the Universe!
16 years ago? One company that had a fantastic product and nothing to fear, decided to try and kill off another company by underhand and illegal means. If I discover that any other company from whom I buy products or services was to do this or similar, I would stop using them immediately.
Whilst I certainly do not condone dishonesty, (which is exactly what Dirty Tricks was), I do believe this subject has had the ar5e kicked out of it and it's time to move on!
After all Mercedes Benz, BMW, Porsche and Volkswagen were glad to use Jewish slave labour supplied by Hitler's concentration camps during the 1930's - starvation diets, no pay, no regard for health and safety etc etc. The pharmaceutical giant I G Farben manufactured "Zyklon B", the very crystals used to murder millions in the specially constructed airtight chambers of Birkenau, Dachau and other unspeakable places. Other pharmaceutical giants (not all of them German either!) benefitted greatly from the hideous live experiments carried out on concentration camp prisoners!
Indeed, if you go back further in history, you will find Brooke Bond and the tea clipper ships they employed had a very chequered past!
I don't think that, judging by these companies' sales figures, many people have their consciences pricked by these events which put "Dirty Tricks" firmly in the shade!
I don't agree with the route British Airways is taking. As Boss Raptor rightly says, we're capturing the low-end of the market at the expense of driving away our high-yield customers. I just hope this message gets through to those at "Waterworld" of very little brain!!!
It's time to drop the grudges!
Last edited by bealine; 26th February 2004 at 15:07.
Joined: May 1999
Aviation Qualifications: ATP+Mil
Posts: 27,395
Likes: 857
From: Quite near 'An aerodrome somewhere in England'
The difference is, chum, that neither Brooke Bond, Porsche, IG Farben nor the others you mention are still employing those guilty of the offences you refer to - whereas ba certainly are.
Until they go, I won´t fly ba. Got to go now, flight to catch. Lufthansa!
Until they go, I won´t fly ba. Got to go now, flight to catch. Lufthansa!
Paxing All Over The World
Joined: May 2001
Posts: 10,842
Likes: 328
From: Hertfordshire, UK.
Bealine: Overall, I agree. There has to be some reasonabkle limit as to how far back one goes and I dare say that there are people who do not like to do biz with me for a variety of reasons. I went into that detail only because of the post from HZ123.
Diverse:
I agree!!! Yet, if they do all go, I will place BA equal 1st with VS for longhaul in my book and I will not assume that some of the remaining staff still think it was a good idea. But, once a customer/passenger, has got used to another way of doing things ....
Diverse:
When he's gone and all who were associated with the 'dirty tricks', will we have to beat the people back from the aircraft with sticks, I don't think so.
Joined: Feb 2004
Posts: 841
Likes: 0
From: Granite Belt, Australia
It appears that the attitude in BA is being infused into QF (BA, I understand own about 20% of QF). They have common lounges (and other services) at various airports and it would appear the BA attitude shines.
Remember Pan Am where the cabin crew thought they were doing you a favour by allowing you on their toy (aircraft)?
Remember Pan Am where the cabin crew thought they were doing you a favour by allowing you on their toy (aircraft)?
Joined: Sep 2002
Posts: 2,079
Likes: 0
From: Middlesesx
Remember PA I think some of these contributers were employed by them and the hurt runs very deep. While we are at it what about poor old Freddie Laker and the dirty tricks he had to put up with in which nearly half of the western worlds a/c makers and airlines were involved in his downfall.
