Jetstar Refunds
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Jetstar Refunds
Is Jetstar policy similar to that of the 'Irish' airline on which it was modelled in respect to refunds? I understand that Ryanair not only refuses to refund fares for untaken travel but also refuses to refund Government taxes etc collected with the fare. This must be a nice little earner. If a punter does not utilise his Jetstar ticket, is he entitled to recover the money paid that comprise taxes and surcharges?
Anyone here with any knowledge?
Anyone here with any knowledge?
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I don't think refunds of surcharges and taxes are common practice. As with all refund requests, they would have to be made through the Customer Relations Department.
I'm sure you could write into them and ask.
I'm sure you could write into them and ask.
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I have often wondered about that. 
I think it is terrible that there is no refund anyway, but I cannot see how it is legal for the Airline to keep the taxes and charges for a service they did NOT provide, even IF they pass them on to the Government.
I think it is terrible that there is no refund anyway, but I cannot see how it is legal for the Airline to keep the taxes and charges for a service they did NOT provide, even IF they pass them on to the Government.
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Maybe they did provide the service. I mean the flight departed, the seat the person paid for was on the aircraft and available. The person chose not to be in it. The service was provided. Why would the person be entitled to a refund?
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Originally Posted by TurbTool
Maybe they did provide the service. I mean the flight departed, the seat the person paid for was on the aircraft and available. The person chose not to be in it. The service was provided. Why would the person be entitled to a refund?
Does anyone know Jetstar policy with respect to these add-ons?
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Nope, didn't miss the point. The service was provided. The taxes are still payable in all likelihood (I don't know for sure). If the taxes are not payable then it should be reasonable to expect a refund of the tax component less any reasonable processing cost incurred by the airline ,don't you think?
While the customer may not be responsible for not making the flight I am pretty sure neither is the airline. Why should the airline waste time/money/valuable resources because the customer failed to show.
Buy a ticket to the movies/show/opera/cricket/football etc and not turn up. Do you get a refund? NO.
Why should airlines be any different?
While the customer may not be responsible for not making the flight I am pretty sure neither is the airline. Why should the airline waste time/money/valuable resources because the customer failed to show.
Buy a ticket to the movies/show/opera/cricket/football etc and not turn up. Do you get a refund? NO.
Why should airlines be any different?
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I can confirm that Jetstar do indeed NOT give refunds. Had a friend of mine booked back on an evening flight to Sydney from Coolangatta when they decided to cancel the service. You would think refund wouldn't you? No way! Read the back of the ticket and it states 'NO REFUNDS' It also states that although that even though you bought a ticket on a particular flight at a particular time, they are under no obligation to meet that schedule, simply that they will try. If they don't it's your bad luck. I won't go near them now for that reason.
Anyway, the answer is - NO REFUNDS. Read the ticket.
She had to find her own way back that evening on VB
Anyway, the answer is - NO REFUNDS. Read the ticket.
She had to find her own way back that evening on VB
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Originally Posted by knackeredII
I can confirm that Jetstar do indeed NOT give refunds. Had a friend of mine booked back on an evening flight to Sydney from Coolangatta when they decided to cancel the service. You would think refund wouldn't you? No way! Read the back of the ticket and it states 'NO REFUNDS' It also states that although that even though you bought a ticket on a particular flight at a particular time, they are under no obligation to meet that schedule, simply that they will try. If they don't it's your bad luck. I won't go near them now for that reason.
Anyway, the answer is - NO REFUNDS. Read the ticket.
She had to find her own way back that evening on VB
Anyway, the answer is - NO REFUNDS. Read the ticket.
She had to find her own way back that evening on VB
I would say what has happened is your friend has been notified of the cancellation and they've huffed and puffed about it and stormed off without giving staff an opportunity to provide alternatives.
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There was no available service and no refund was offered. The next service was the next day. If you read the ticket, it's fairly plain, just not publicized.
Just to drive home the point, good friends of the family, a husband and wife, had booked a flight with Jetstar to Sydney for a wedding. Unfortunately the husband died unexpectedly the week prior to the wedding so of course neither was able to attend. When the wife applied for a refund, Jetstar asked for proof of death before considering a refund for his ticket, but refused to refund hers as they insisted she could still use it at a future date. Obviously, she had no further need or desire to travel. No refund was forthcoming.
You may well say it's not true but experience and documentation says otherwise.
Just to drive home the point, good friends of the family, a husband and wife, had booked a flight with Jetstar to Sydney for a wedding. Unfortunately the husband died unexpectedly the week prior to the wedding so of course neither was able to attend. When the wife applied for a refund, Jetstar asked for proof of death before considering a refund for his ticket, but refused to refund hers as they insisted she could still use it at a future date. Obviously, she had no further need or desire to travel. No refund was forthcoming.
You may well say it's not true but experience and documentation says otherwise.
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Originally Posted by Leane7
If you don't agree with the term's & conditions of the airline then don't book with them, its simple really.
As a matter of fact I know full well that JQ do give refunds, it seems that the whole truth isn't being told here in some of these stories. Yes the T & C's state that there are no refunds & thats under normal conditions, but if there are cancellations/flight delays/schedule changes then they can & will offer a refund.
If Jetstar didnt ask for documentation to prove that some1 who had a booking had died & their family member was asking for a refund, they would have every tom, dick & harry ringing up using that as an exuse to try & get a refund just because they arnt going to fly. Doesnt that make sense? Also Jetstar offer a name change service which most other airlines do not offer, so if you arent going to travel then you can change the ticket in to some1 elses name, a pretty good idea I think.
Jetstar provides cheap fares so what do u expect? You pay peanuts for your tickets & want first class service. The cost for JQ to refund every unflown ticket would be rediculous as well as the cost to employ ppl to process the reunds. Think about it?
The public want cheap tickets & thats what they get, along with the ticketing conditions that they agreed to, which arnt that flexible but thats what you get for peanuts.
As a matter of fact I know full well that JQ do give refunds, it seems that the whole truth isn't being told here in some of these stories. Yes the T & C's state that there are no refunds & thats under normal conditions, but if there are cancellations/flight delays/schedule changes then they can & will offer a refund.
If Jetstar didnt ask for documentation to prove that some1 who had a booking had died & their family member was asking for a refund, they would have every tom, dick & harry ringing up using that as an exuse to try & get a refund just because they arnt going to fly. Doesnt that make sense? Also Jetstar offer a name change service which most other airlines do not offer, so if you arent going to travel then you can change the ticket in to some1 elses name, a pretty good idea I think.
Jetstar provides cheap fares so what do u expect? You pay peanuts for your tickets & want first class service. The cost for JQ to refund every unflown ticket would be rediculous as well as the cost to employ ppl to process the reunds. Think about it?
The public want cheap tickets & thats what they get, along with the ticketing conditions that they agreed to, which arnt that flexible but thats what you get for peanuts.
When you live....
Originally Posted by TurbTool
Nope, didn't miss the point. The service was provided. The taxes are still payable in all likelihood (I don't know for sure). If the taxes are not payable then it should be reasonable to expect a refund of the tax component less any reasonable processing cost incurred by the airline ,don't you think?
Back to the orginal post:
The taxes are not payable by Jetstar to the government/airport etc and so should be refunded - even cryin'air are obliged by the UK/EU governments to refund this money and so Jetstar should be forced to too.
It would not be hard to do online and I have no problems with a nominal charge - but nominal is all it should be - as (back to thread creep) no-shows are critical to ensuring that flights which are overbooked are not overloaded at the departure gate. The money they make from that little earner should cover the costs of refunding tax collected but not passed on.
UTR.
