Originally Posted by TurbTool
Maybe they did provide the service. I mean the flight departed, the seat the person paid for was on the aircraft and available. The person chose not to be in it. The service was provided. Why would the person be entitled to a refund?
Turb: you are missing the point. Let Jetstar keep the
fare should the passenger not travel but why should they keep the taxes etc that are paid to third parties only in the event of travel but which are paid up-front with the fare? By the way, it is not always the customer's fault if he/she no-shows.
Does anyone know Jetstar policy with respect to these add-ons?