Originally Posted by Leane7
If you don't agree with the term's & conditions of the airline then don't book with them, its simple really.
As a matter of fact I know full well that JQ do give refunds, it seems that the whole truth isn't being told here in some of these stories. Yes the T & C's state that there are no refunds & thats under normal conditions, but if there are cancellations/flight delays/schedule changes then they can & will offer a refund.
If Jetstar didnt ask for documentation to prove that some1 who had a booking had died & their family member was asking for a refund, they would have every tom, dick & harry ringing up using that as an exuse to try & get a refund just because they arnt going to fly. Doesnt that make sense? Also Jetstar offer a name change service which most other airlines do not offer, so if you arent going to travel then you can change the ticket in to some1 elses name, a pretty good idea I think.
Jetstar provides cheap fares so what do u expect? You pay peanuts for your tickets & want first class service. The cost for JQ to refund every unflown ticket would be rediculous as well as the cost to employ ppl to process the reunds. Think about it?
The public want cheap tickets & thats what they get, along with the ticketing conditions that they agreed to, which arnt that flexible but thats what you get for peanuts.